Shangri-la Surabaya

US$72

/ night

Avg. for October

Prices for Shangri-la Surabaya

Select dates to see prices and availability

US$72

/ night

Avg. for October

Monthly average prices

Nightly prices at Shangri-la Surabaya average US$69 in the cheapest month (March) and US$76 in the most expensive month (September), based on the last 12 months.

Average nightly price at Shangri-la Surabaya by month, last 12 months (USD)
Month	Average price
January	US$71
February	US$69
March	US$69
April	US$75
May	US$74
June	US$74
July	US$71
August	US$72
September	US$76
October	US$72
November	US$70
December	US$75

Most expensive: September (~US$76)

Cheapest: March (~US$69)

About this property

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Business amenities

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 17255 square feet (1603 square meters) of space consisting of a conference center and 14 meeting rooms. Free self parking is available onsite.

Dining

Grab a bite at JAMOO, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.

Rooms

Make yourself at home in one of the 365 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Location

Located in Surabaya, Shangri-La Surabaya is in the business district, within a 5-minute drive of Al-Akbar Mosque and Ciputra World Mall. This family-friendly hotel is 1.5 mi (2.4 km) from Surabaya Town Square and 1.7 mi (2.8 km) from House of Sampoerna.

What's nearby

Ciputra World Mall(0.4 Miles)
Al-Akbar Mosque(1 Miles)
Lapangan Thor Stadium(1.3 Miles)
Surabaya Town Square(1.4 Miles)
House of Sampoerna(1.6 Miles)
Korea Park(1.7 Miles)
Taman Bungkul(2.1 Miles)
Mpu Tantular Museum(2.1 Miles)
Monument Of Suroboyo(2.1 Miles)
Royal Plaza Surabaya(2.8 Miles)
Dyandra Convention Center Surabaya(3.1 Miles)
Joko Dolog Statue(3.6 Miles)
Grahadi(3.7 Miles)
Tunjungan Plaza(3.7 Miles)
Sharp Bamboo Monument(3.8 Miles)
The nearest major airport is Surabaya (SUB-Juanda)(12.8 Miles)

Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Valet parking

Location

Jl. Mayjend Sungkono 120, Surabaya, Indonesia

Ciputra World Mall (0.4 Miles)

Al-Akbar Mosque (1 Miles)

Lapangan Thor Stadium (1.3 Miles)

Surabaya Town Square (1.4 Miles)

House of Sampoerna (1.6 Miles)

Korea Park (1.7 Miles)

Room options

Deluxe Room, 1 King Bed

1 Extra-Large Double Bed

Sleeps 2

377 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Executive Suite

1 Extra-Large Double Bed

Sleeps 3

904 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Horizon Club Executive 1 King

1 Extra-Large Double Bed

Sleeps 2

527 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Executive Room, 1 King Bed

1 Extra-Large Double Bed

Sleeps 2

527 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Horizon Club Deluxe 1 King

1 Extra-Large Double Bed

Sleeps 2

377 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Horizon Club, Deluxe Room, 2 Twin Beds

2 Single Beds

Sleeps 2

Air Conditioning

Wi-Fi (Free)

Refrigerator

Deluxe Room, 2 Twin Beds

2 Single Beds

Sleeps 2

377 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Guest reviews of Shangri-la Surabaya

8.8

Fabulous

Based on 1,413 verified reviews

Facilities

8.8

Cleanliness

Rooms

8.8

Service

Location

8.7

Dining

8.6

Who stays here?

Business

63%

Couple

Family

16%

Group

Solo

T Ryan

30 Jun 2026

Stayed 2 nights

Perfect hotel in Surabaya the pool is excellent. The room was spacious and spotless. The staff we incredibly helpful. When checking in I mentioned we were gp9ng to Mt Bromo and the amazing staff member gave us hand warmers to keep warm. Small touches like this Mae a huge difference. Wpuld stay here again in a heartbeat beat. Have bot stayed at Shangra La before but because of this hotel wpukd do so in the future.

KAZUKI

23 May 2026

Stayed 1 night

For my first stay in Surabaya, choosing Shangri-La Surabaya was absolutely the right decision. The room was spacious, clean, and extremely comfortable. The lounge had a wonderful atmosphere, and the warm hospitality from the friendly staff made the experience even more enjoyable. I would also like to especially mention the lovely female staff member who assisted me during both check-in and check-out — her service was truly outstanding. I would definitely love to stay here again on my next visit to Surabaya. Thank you very much for the wonderful hospitality.

Todd

30 Apr 2026

Stayed 1 night

Awesome

Lan-Hsun

27 Apr 2026

Stayed 2 nights

Breakfast too busy not well service

Lan-Hsun

13 Apr 2026

Stayed 1 night

Breakfast management to be improved when a lot people wait long time, customer order not well manage,

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Shangri-la Surabaya

Is parking available at the hotel?

Yes, free self-parking is available on-site. Valet parking is also offered for a fee of USD 5 per day.

What breakfast options are available?

Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee of approximately USD 24 for adults and USD 12 for children.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 11:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available. Guests can arrange the transfer through the hotel.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

Where is the hotel located in relation to local attractions?

The hotel is situated in Surabaya's business district, within a 10-minute drive of Tunjungan Plaza and Al-Akbar Mosque. It is 1.2 mi (2 km) from Ciputra World Mall and 1.5 mi (2.4 km) from Surabaya Town Square.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is accessible from 6:00 AM to 8:00 PM.

What are the hotel's policies regarding children?

Children are welcome at the hotel. Kids age 11 and younger can stay for free when accompanied by an adult.

Does the hotel provide extra beds or cribs?

The hotel offers rollaway beds for a fee of approximately IDR 605,000 per night, subject to availability. Advance request is required for confirmation.

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Prices for upcoming dates

October 2026

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $109	17 $78
18 $91	19 $93	20 $94	21 $88	22 $94	23 $68	24 $75
25 $72	26 $90	27 $94	28 $94	29 $86	30 $75	31 $63

November 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

The check-in location differs from the property location. Check-in location: [Horizon Lounge for Horizon Guests]. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Check-in must be done by someone who is at least 17 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Pool access available from 6:00 AM to 8:00 PM.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

Business details

Property registration number 55110, 9120207170785

Fee for buffet breakfast: approximately USD 24 for adults and USD 12 for children
Valet parking fee: USD 5 per day
Rollaway bed fee: USD 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
1 $75	2 $94	3 $94	4 $94	5 $94	6 $76	7 $75
8 $75	9 $94	10 $94	11 $94	12 $94	13 $76	14 $75
15 $75	16 $94	17 $94	18 $94	19 $93	20 $76	21 $75
22 $75	23 $94	24 $78	25 $94	26 $94	27 $76	28 $76
29 $76	30 $88