多倫多切爾西飯店

The location was clean and offered good space and overall service. Food at it's main restaurant was good quality and tasty. The gym and the pool were large and great to have. Staff was very helpful downstairs. This being said, the property has aged significantly since my last stay and is showing significant wear. It is currently under construction as some parts are being renovated which is unfortunate because one of the reasons we booked there despite its high prices were the services like the additional restaurants and a child play area on the 26th floor which were blocked off. Rooms were very clean but carpets felt like it had fleas until we asked to have a worker vacuum it which seemed to remedy the issue. Also no microwaves in rooms due to what they claimed was fire risk and none downstairs to use for guests. We also didn't like that we parked in their lot and upon checking in, they springed the fact that we would have to pay over 100 dollars for parking! Ridiculous. If there was another option nearby I wouldn't have paid but unfortunately we did and then taking advantage of this fact to squeeze more money out of customers who are already overpaying left a bad taste. Outside of that it was family friendly and pleasant despite these flaws but if given the option, I'd look elsewhere and find the same or better for much less price and not feel taken advantage of.

Excellent room and gym and pool facilities

We booked this hotel, 3 separate rooms. We were 6 adults 2 children 4&7 yrs old. We picked it for the swimming pool which had a curly slide. We found out the hotel was under renovation and the curly slide was never ready in time. We were offered the adult pool on the 27 floor. The pool was quite dirty , you could see black scum on the walls. The worst part is 2 of our adults got swimmers ear and have been off work and in excruciating pain since

Fantastic from the moment we arrived. The staff was friendly, always greeted with a smile, super helpful. The hotel was very clean, and felt safe as there was lots of staff around. The newly renovated kids area “The Hive” was a huge hit! Activities and play areas for all ages. The craft area was fully stocked. The pool with the waterside was the icing on the cake. Great value for your dollar and a convenient location. The only thing lacking is dinning options as the main restaurant is under renovation but there are so many restaurants within a 1 block radius it really didn’t matter. It made us venture off and try new, local places which were all fantastic. Will be back soon!

Great pool

Nice rooms at a reasonable price. Lovely pool and hot tub. Outdated bathroom, but fantastic water pressure in the shower.

Done a really good job reinventing the Chelsea as I stayed here a few times over the years. Just wish they didn’t rip you off so much to park. Leaves a bit of a bad taste.

Rooms very clean. Hallway was very noisy most of the time. disappointed the adult pool was acceptable to all because the kids pool was under construction. My favorite thing about this hotel is the adult only pool and i was very disappointed when we had to share with all. Wish I knew that before I booked and I would have stayed somewhere else.

Very comfortable room, loved the tiny balcony. The restaurant on site was good food and relaxing ambience. I enjoyed the pool and the hot tub, however the family pool was closed for renovations so kids were in what is normally the adult pool. This would have been fine except there was quite a bit of splashing across the length of the pool and cannonballing, which staff present did nothing to discourage. Not the relaxing swim you're going for around 10pm. The sauna in the change room was relaxing though.

Always stay at the chelsea. Great staff, great pools, location is fantastic and parking is on site. So many food options on and off site.

Clean rooms, great staff

The room was spotless, the staff was courteous, and informative.

clean room, friendly staff, good amenities

Couldn’t sleep all night due to dust allergies acting up. They need to properly clean the vents and the rooms. Literally had to check out early because of how bad it was getting. The room looked clean but there must’ve been something incredibly dusty and dirty somewhere

Room spotless

Clean, staff were great.

Room was clean and spacious

The room I stayed in had cockroaches.

I checked in with the intention of staying one night to celebrate an anniversary with a friend. We specifically chose your hotel because it advertised an adults-only pool and hot tub. Check-in was smooth, and the room initially appeared satisfactory. Unfortunately, we did not complete our usual bed bug inspection and went directly to the pool and hot tub. To our surprise, the area was overrun with children. As parents ourselves, we understand that facilities may occasionally be opened to families; however, it would have been helpful to be informed of this prior to check-in so we could have adjusted our plans accordingly. After returning from dinner, while lying in bed, I observed an insect crawling toward me. A Google Lens search confirmed it was a bed bug. Security responded promptly, inspected the room, and provided plastic bags so we could secure our belongings. We were offered a room change; however, given the circumstances, we were not comfortable remaining at the hotel. Our personal items had been exposed, we had nothing alternative to change into, and we ultimately left the hotel at approximately 11:00 p.m. and returned home. We were advised that someone would contact us the following morning with guidance regarding next steps, including dry cleaning and reimbursement. We To date, we have not been contacted.

Room was spotless, the Christmas vibe was alive in the lobby with lots of special touches. We really enjoyed our stay and will definitely be back.

The room and amenities are outdated. The heating system runs all night and makes constant noise, which made it difficult to sleep. The temperature is uneven, with it being much colder near the floor and warmer near the ceiling, causing discomfort. On a positive note, the staff are very friendly and the service is good

Room was next to elevator and was very noisy didn't get a good night sleep

Beds are very small for two. Rooms are dated and worn.

Room was more run-down appearing than pictures suggested.

Great room and the view

Nice comfortable bed, good view

Room was small but clean

The climate control in my room did nothing. It was -1 outside but 24 in the room, couldn't get it to cool.

The rooms are modern. The hallways are a little dated. But great staff and location!

Room was clean but the windows and door to the balcony were so old they didn't keep out any sound.

The absolute worst experience I have ever had at a hotel. We were sleeping, then at 2 AM completely unannounced (no knock, no verbal alert, no phone call) the self proclaimed “security guard” entered our room! Total breach of privacy and completely unacceptable, we felt so unsafe! How do we even verify he was a security guard? I called the front desk and they transferred me to an alleged manager which went straight to vm. Someone alleging they are a manager called the room phone to say it was a miscommunication and they would address it with the security guard. I don’t care what the reason was, although mistakes can happen, this was handled so completely wrong. Do better, this is beyond concerning on so many levels.

Room was good - clean. What stood out was the helpfulness of one of the staff at the door - Mike- who helped me get my luggage out of the car after a very long drive and helped me get my car into a parking spot. He went above and beyond.

I’ve stayed at this hotel several times, but my last visit was absolutely unacceptable. First, the elevators are not key-enabled, meaning anyone from the street can access guest floors. In a small town, that might not be a big deal, but in downtown Toronto? That’s a serious security concern. During my stay, the room next door had an unexpected visitor. A man was inside, and another person was banging on the door, shouting for him to open it. The argument escalated with swearing and yelling. They were loud, disruptive, and smoking constantly—even though it was a non-smoking room. The cigarette/joint smoke filled my room, making it hard to breathe. I had to cover my door with a sheet and keep my window open all night, which left my room freezing by morning. I called security, but they only addressed the noise, not the smoking. And off course, the notice was not effective! So, I imagine they didn't have any follow ups! Eventually, more people joined in. They were partying in the room!!! The next day, I complained at the front desk, and their response was shocking: “If they pay, they can smoke in the room.” That is completely unacceptable. On top of that, the mattress was awful, with a huge sag in the middle. The elevators kept breaking down, causing long waits just to get to your room. Overall, this hotel is poorly managed. They seem to rely on being cheaper than other downtown options, but they clearly don’t care about service or guest experience. I will never stay here again.

Fantastic from the moment we arrived. The staff was friendly, always greeted with a smile, super helpful. The hotel was very clean, and felt safe as there was lots of staff around. The newly renovated kids area “The Hive” was a huge hit! Activities and play areas for all ages. The craft area was fully stocked. The pool with the waterside was the icing on the cake. Great value for your dollar and a convenient location. The only thing lacking is dinning options as the main restaurant is under renovation but there are so many restaurants within a 1 block radius it really didn’t matter. It made us venture off and try new, local places which were all fantastic. Will be back soon!

I checked in and discovered a problem when entering my room. When returning to the front desk, the manager was excellent in resolving my problem immediately, professionally and with kindness.

This hotels has the best counter staff, nothing is a bother and always ready to accommodate and help in any way. This was our second year at this location for our mother daughter annual Toronto shopping weekend and certainly with no be the last, we are confirmed Chelsea Hotel fans!

One of the Bellmen, Daniel, went above and beyond to make my stay not just good, but great.

The staff was nice, but the amenities were not great. The hotel's only restaurant was extremely busy so I could not eat dinner there. I tried ordering room service but after calling 5 times without anyone answering the phone I gave up.

Room was large and staff were friendly. The only hiccup was the very long wait at check-in, which seemed to be a constant issue. It took at least 30 minutes of waiting to check-in at the desk. Overall a good stay.

Long check line

Great location

Great location. Comfortable room

Everything was perfect. It was a busy time and lots happening. They had refreshments alcoholic and non. It really is a nice place. Close to all proximities.

Convenient location, friendly staff...overall excellent experience.

It's a no-brainer this is a prime location. Absolutely everything is nearby. Cheap food at ikea right across the street any time of day, LCBO, eaton, any restaurant and good stall you can imagine, a ciniplex, just everything is there. The staff buzz around like they need everything done yesterday. The room was maybe not the fanciest I've been to, but it was in fact spotless. The amenities were extremely clean and easy to access. Whenever I had a question one of the staff could answer it on the fly with no issues. There was a whole flock of junior hockey players checking in with their guardians and they were hearded by the hotel staff in such a way that they barely caused any disturbance (major accomplishment if you know anything about teenage boys). I would highly recommend this hotel to anyone looking to stay downtown.

good location

An excellent stay at the Chelsea Hotel, Toronto! There is no better location than here! Thank you so much for your hospitality!

Great location, friendly hotel staff, walkable

Excellent location. Loved the check in process. Good restaurants nearby and very walkable area

Great location close to most hot spots, Easy check in and Check out!

Rooms are very clean. Not so sound proof. Staff friendly. Only complaint was the food. It was very poor for a 4 star hotel. Chicken dry even with sauce, same with the salmon. Bread rolls stale. Asparagus woody as it was not trimmed or peeled. Potatoe not fully cooked. Salads were the only good thing. Desserts not uniformly cut.

Breakfast buffet was really pricy and food was almost cold having said that the bar was very good, but not impressed with the breakfast situation and price

Loved the Christmas decor Loved the stay Breakfast was expensive I have had the same breakfast at other hotels Included with the stay

The room was great. Beds were very comfortable. Free refrigerator was wonderful for drinks. Pizza at night was a great feature (we got it both nights). Breakfast for 1 Adult and 1 Child cost over $55 one morning. That wasn't worth the cost for me, We went elsewhere the following morning. Parking was a little complicated, but it was great that the hotel offered it.

room was very clean, comfy bed/pillows. Although I found the bedding to smell a bit on the stronger side of bleach. Found the breakfast buffet to be too expensive. It was much cheaper to eat outside of the hotel. The Elm St. Bar closes too early. It would be nice if it stayed opened longer giving the option to not go out and find a place to snack and have drinks.

All parts of the buffet breakfast was cold and it was all overpriced…..did not enjoy breakfast at all. Rooms are now so minimalist with no drawers and coffee maker. Has become too stripped of amenities.

Great for the two nights I was there. Bar had exceptional service and food

The staff was nice, but the amenities were not great. The hotel's only restaurant was extremely busy so I could not eat dinner there. I tried ordering room service but after calling 5 times without anyone answering the phone I gave up.

Room was comfortable but hot. FD provided a fan which helped. Room finishes were modern, however bathroom can be updated. Staff very friendly with Ample kiosks for self check in/out. Restaurant onsite had great bar and menu. Very convenient location

I keep hearing about this great breakfast, but we were not offered one. Actually I believe each of the restaurants were closed.