多倫多國際機場假日飯店 IHG 旗下飯店

So impressed!!!! We stayed one night, picked up at the airport by the free shuttle, staff were so friendly and the room was gorgeous. Ate in the restaurant for a late dinner and my chicken wrap was excellent! Swam in the huge pool early this morning and was very impressed with the gym. We had checked out at 10 am then our plans changed so they quickly managed to get us back into our room till our ride arrived at noon. 5/5!!!

Airport shuttle definitely a plus we used it along with the express train at terminal 1 at Toronto airport to get downtown Toronto as it leaves hotel every 1/2. Runs 24 hours a day. Staff at hotel restaurant very friendly a great experience every morning for breakfast . Desk staff also all very pleasant would definitely go back there

I specifically chose your hotel because of the advertised airport shuttle service. On December 11, I waited at the designated pickup area in Terminal 1 from 11:25 PM until 12:15 AM - a total of 50 minutes in -9 degree weather. During this time: • I called the hotel four times with no answer • Three different Holiday Inn shuttle drivers from other locations passed by • I asked all three drivers to contact my shuttle driver or provide assistance - all refused and only said the shuttle “would be there soon” • I observed other guests also waiting, with at least one other woman leaving after 45 minutes to take a taxi • I ultimately had to pay for a taxi myself ($28.75 CAD). When I checked in and politely requested compensation for the taxi fare I was forced to take due to your shuttle’s no-show, the front desk agent: • Became loud and dismissive • Told me I “didn’t see” the shuttle (contradicting my clear account) • Refused to provide helpful service recovery • Was evasive when I asked to speak with a manager • Showed condescension when I requested that notes be added to my file • Only reluctantly provided an email address for management contact This experience represents multiple service failures: the unreliable shuttle service that is a key amenity of your property, the lack of phone coverage during late hours, and perhaps most concerning, the poor guest service recovery dismissive treatment when I sought reasonable resolution. I am requesting: 1. Reimbursement for the taxi

Great stay but 30.00 a night for parking is ridiculous

Clean room available immediately even though we checked in a bit early Very efficient shuttle service to the airport!

Swimming pool out of order! They also over charged me. They are supposed to hold $200, they charged my first day before I arrived then the next day they charged me for my original reservation of 2 days plus the $200… not impressed next time I’ll pay directly with Expedia then they can hold my $200.. now I have to wait for my refund. Other than that the staff where nice and a very nice clean place..

Great staff good food clean facility and on time shuttle to and from airport

Shuttle was slow, other hotel shuttles repeatedly passed by Room was very noisy

Clean and good staff. Parking is a painful with no elevator especially for older folks.

Waited extremely long for airport shuttle. They say it's runs every half hour. We waited an hour and others were waiting as well. Being that they pride themselves on being the closest hotel to the airport the turnaround time didn't make sense. I asked about it and I didn't get an answer from anyone. Like they were deaf.

Clean and quiet

Good staff and clean premises

Clean room, staff was always asking if we needed it clean

Bathtub had a bunch of hair in it, obviously not even rinsed. Complained at the front desk (they wouldn't answer the phone) and the guy asked "Is it too much hair?" which I feel crazy even having to type out. Like any amount of a stranger's hair in the bathtub is too much hair. They moved us to another room, which also had hair in the tub and also in the bed. Both rooms also smelled like weird chemicals and the furniture was peeling badly. The AC unit in the second room must have been from the 70s. Cancelled our reservation and went to a different hotel.

Carpet and corridors outside the room were very dirty.

Room was spotless, staff were very helpful, and all amenities were available. All in all it was perfect

Room was spotless

Nice staff but the sheets were dirty

It was just aweful Dirty towel left in the room from previous person Bed sheets not changed all wrinkled I got them to bring me clean sheets and made my bed at 1130 at night Lights didn’t work And they charged my credit ahead of time when it was pa y at the hotel upon arrival I will Never stay there again Used to be great not anymore

The staff were great. Everyone was friendly and helpful. But the price does not match the condition of the room. The bathtub was dirty, and there is a general level of decay and disrepair in the room and hotel. For the price, the cleanliness and repair of the rooms and hallways should be higher.

Over the room is clean and tidy. Only the air conditioner is a bit noisy.

Totally outdated

Traffic noise all night made sleep very difficult even with ear plugs. Perhaps a different side of the hotel would be better.

Property is ok. Towels old. I did not like Shuttle driver attitude that some guests did not tip him. Having such attitude is actually the reason for the guests not to tip him, myself included.

Room was very clean by Nicola. Wifi didn't work well on the eighth floor, but everything else was fine. I will say- the carpet (New) and beautiful in the hallways was a tripping hazard.

Room.smelled of smoke upon arrival and 6 hours later when we returned to the room. The shower tap leaked when being used. Thank you for the two bottles of water in the room.

The bed was super comfortable.

The room was clean and the bed was comfortable. The staff were efficient and friendly.

Stayed here recently. The room was clean, bed and sheets were fresh, and the front desk staff were friendly and professional. Breakfast was great (just note that hot chocolate isn’t included). However, the AC unit in the room was loud, parking is very expensive (look for alternatives nearby), and the internet was slow and sometimes not working. Also, avoid staying on the 6th floor if possible — connectivity and comfort seemed worse there. Decent stay overall, but with a few things to watch out for.

My stay at the Holiday Inn in Toronto was okay overall. The staff were very friendly and welcoming, which made a big difference. The room was clean but felt a bit dated. Still, it was comfortable enough for a short stay and the service was great

Easy for shuttle, staff very friendly and helpful when navigating from the hotel. Provided a bag breakfast as we had and early departure.

I had a wonderful experience from start to finish during my stay. The staff were incredibly welcoming, professional, and always ready to help—from the front desk team who kindly stored my luggage before check-in, to the friendly shuttle driver who made airport transfers smooth and stress-free. The room was clean, comfortable, and well-equipped, offering everything I needed for a relaxing stay. I also appreciated the hotel’s convenient location near the airport, making it a great choice for travelers. Overall, I was very pleased with the service and amenities, and I would gladly stay here again. Highly recommended for anyone looking for comfort and convenience near Toronto Pearson Airport!

Had to wait an hour to check in. Sub standard. An hour for 12 custumers!!!!!

I booked this property at the last minute and still got a better rate than many others nearby. Reception staff was very accommodating, and I felt welcome from the shuttle picked me up at the airport. My room was clean, west facing and so I had a view of the airport. I had access to a small refrigerator and coffee maker. The room had an easy chair and a table, numerous power outlets and light fixtures. The bathroom was stocked, only a dispenser for hand soap didn't work, but that didn't bother me as I had body wash and shampoo available. My only gripe was the road noise, which I guess couldn't be helped as these mod vehicles make a heap of noise wherever they are. I would definitely stay here again. There's access to TTC buses and easy movement via the hotel shuttle which runs practically every 30 mins 24/7. A number of food options are within 5 mins walking. I felt safe and unbothered. Overall a good experience.

I specifically chose your hotel because of the advertised airport shuttle service. On December 11, I waited at the designated pickup area in Terminal 1 from 11:25 PM until 12:15 AM - a total of 50 minutes in -9 degree weather. During this time: • I called the hotel four times with no answer • Three different Holiday Inn shuttle drivers from other locations passed by • I asked all three drivers to contact my shuttle driver or provide assistance - all refused and only said the shuttle “would be there soon” • I observed other guests also waiting, with at least one other woman leaving after 45 minutes to take a taxi • I ultimately had to pay for a taxi myself ($28.75 CAD). When I checked in and politely requested compensation for the taxi fare I was forced to take due to your shuttle’s no-show, the front desk agent: • Became loud and dismissive • Told me I “didn’t see” the shuttle (contradicting my clear account) • Refused to provide helpful service recovery • Was evasive when I asked to speak with a manager • Showed condescension when I requested that notes be added to my file • Only reluctantly provided an email address for management contact This experience represents multiple service failures: the unreliable shuttle service that is a key amenity of your property, the lack of phone coverage during late hours, and perhaps most concerning, the poor guest service recovery dismissive treatment when I sought reasonable resolution. I am requesting: 1. Reimbursement for the taxi

The front desk staff needs to be retrained. They ran my card for incidebtals which were not used. Instead of taking the hold off my card they charged me twice. They also billed my card for the room that was already paid for on another card. I wxpect not just my money back but full refund of room.

Great service

Fast and efficient check in. Staff extremely professional and efficient.

Awful check in experience. It was Anime North.. booked the hotel months in advance and opted to pay at the hotel. When we got there they said a "card was declined" when we opted to pay there? They ended up refusing to let us split and we almost didnt get a room even though it was still reserved through expedia? Had plenty of proof. Our friend had to take the entire cost himself and thankfully they found us a room. Very scary and frustrating experience with two very young children.

After the shuttle driver dropped me off at the airport, I was detained by the driver as he tried to show me a picture of myself. This person he showed me was 100 lbs heavier than me, ten years younger and a a full head of hair which have none. He said we all know what you’ve done and we are going to shame you on social media. I said what are you talking about that’s not even close to me. He tried to continue to detain me and delay me further but I walked away laughing. I shared this information with Trizz at the hotel. She said it’s not their problem as they have a third party agreement with the shuttle drivers that the drive the shuttle with their logo on it. She said all I can do for this guy detaining you, calling you a liar, fat shaming you, accusing you of a crime and threatening to blackball you all over social media is offer you a small discount on your next visit and a free breakfast which is included in every stay anyway. Trizz then asked if I was still at the hotel after I explained SEVERAL times that I clearly was just dropped off at the airport. Trizz then said she would do ANYTHING to help then chose to Ignore any future messages and do nothing. stay at you own risk. Pay a few extra dollars to stay with staff that care.

A good airport hotel but limited dining near hotel. Late night check in was easy but had to wait for staff to return to desk would stay here again when near airport but not if touring the city

Fair value for the price and a nicely convenient location.

Great location and nice hotel to stay near airport. Shuttle service was easy and convenient. Room was soundproof so sleep was not disturbed by the early morning flights. Will stay again.

Close to the airport and a few restaurants, clean, staff are friendly

Traffic noise all night made sleep very difficult even with ear plugs. Perhaps a different side of the hotel would be better.

Very good location, only a few minutes from Pearson Airport. Shuttle service is very convenient. Nice, quiet room with all needed amenities. Good restaurant with decent choices.

Professional staff, great location , only 5 mn drive from terminal 1.Very comfortable beds & bedding . Quality shampoo & body wash . A fitness room & large swimming pool where one can relax & exercise. There are two running courses around the hotel one 2.5 , 2.9 & the other 3.5 k …enough for a 10 k workout! The rates are more than reasonable for such high quality hotel. I have no hesitation in recommending this hotel to any discerning traveller …

Nice property in great proximity to the airport, clean comfortable rooms and good in site restaurant

A good option for anyone who wants to stay close to the airport.

It was so convenient for the airport and because of the bus shuttle every 30mins to the airport it was very easy to catch the UP express train fron the airport to union station in downtown Toronto. $12.35 for the train fare was good value and the trains were so much better than the trains in the uk.The pool was excellent for a decent swim being 20mts long. The restaurant was also very good and all of the staff were friendly, helpful and professional.

The good: friendly staff, comfortable bed and air con, good breakfast buffet The bad: the bathroom door wouldn’t stay closed, the building is old, and the restaurant management needs serious work. Do not order a cocktail at this place. I ordered a nice sounding cocktail with whisky, ginger liqueur to be served in a smoke filled glass cloche (as per the menu). Was served a drink with non-alcoholic ginger beer and no smoke filled cloche. When I asked about the ginger beer, I was told they were out of the liqueur and management told them to use ginger beer instead…and yet I was being charged the same price for less alcohol. My lovely server reduced the price, but if I hadn’t known they switched ingredients, they would have just charged me full price for something I did not order. Also, kids menu says “choice of milk” but they only had white milk. Our server went out of his way to buy a chocolate milk somewhere else. Staff was good…but the place is mismanaged.

We only had dinner as our morning flight was too early to enjoy breakfast. Our dinner was tasty, good value for the money and our server was pleasant and efficient.

Clean room bed was more firm than expected. I needed another pillow and they had one sent to the room. Very accommodating. We were on the 5th floor. The carpet really needs to be replaced before someone gets hurt. But bathroom floor is heated. Breakfast was not much to brag about. The price was was a bit much for what was offered. No hot tub. There is a small pool but NO HOT TUB.

The hotel is conveniently located near the airport. It is clean and quiet. All the hotel staff is friendly and engaging. The shuttle drivers were excellent, on time and helpful. Being close to the UP Express train, which gets you to downtown in an affordable and short time, the shuttle drivers make sure to give you proper directions to catch the train and where to meet the shuttle for a return to the hotel. My only negative of the property was the buffet breakfast. It was woefully understaffed, and the server just didn’t have time to be attentive in a timely manner. The property should look at extra staffing during times of high traffic.

Hotel was close to the airport and having the airport shuttle is a huge bonus. Room was standard. We only received 2 towels and yes there was only 2 of us but most females need 2 towels. One for hair and one for body. We requested new towels from housekeeping and they said we had to go to the front desk. My son went and asked for another towel and they said they would send one up. We are currently still waiting for that other towel. The next day we asked for our towels to be refreshed and that they didn’t need to do anything else. We got beds made and no clean towels. We were with 2 other families who also had issues with getting towels. I will say the bistro had some amazing food for dinner options.

Very clean and confortable rooms. Shuttle from the airpirt was very convenient. Breakfast is extremely expensive.

Serves supper later than most other hotel restaurants.

Restaurant was excellent. Excellent food and service . Breakfast Buffett also great. Lots of variety, more so than a regular hotel Buffett.

Just ok. Food and drinks from hotel bar were very underwhelming

Great food and helpful staff