AC Hotel Palacio de Santa Ana by Marriott

Parking was excellent especially for our transit van. The hotel reception lists were professional, helpful, generous and friendly. The room was spacious, clean and comfortable with a lovely view of the river. Wish we could have stayed longer. Would love to visit again another time.

Excelent as always

Unfortunately we were given two rooms adjacent to the staff entrance. Staff were arriving from 5am and continuously pressing the electronic buzzer which was way too loud and could be heard from our rooms. To make matters worse some of the staff would hold loud conversations impeding a good nights sleep. The staff attitude when we complained was one of indifference and they also confirmed that other guests had complained in the past. Knowing there is a problem and not doing anything about it demonstrates a lack of professionalism. On another note, we ate at the hotel restaurant and the food was terrible and small portions. To be honest I found that the quality of the food was well below standards and overpriced. Rooms were looking a bit dated and dusty, but comfortable. The hotel itself is quite beautiful and striking as this used to be a monastery of sorts… Personally I wouldn’t stay here again because of our experience.

Neing

Beautiful place!!!