Name: Hotel Roma
Address: Piazza Santa Maria Novella 8, Florence, Toscane, IT
Price range: 164 $US–646 $US per night
Rating: 8.63

Ce qu'en disent des voyageurs

D'après les avis, l'hôtel Roma est apprécié pour son emplacement central et pratique, à proximité de la gare et des sites touristiques, ainsi que pour son personnel accueillant et attentionné. Les commentaires sur les chambres, la climatisation et le petit-déjeuner varient de très positifs à décevants.

Certains clients ont été gênés par le bruit des travaux dans la rue ou le matin, mais d'autres ont trouvé les chambres calmes grâce à de bonnes fenêtres. Les avis sur la propreté vont de chambres impeccables à des plaintes concernant un manque de ménage ou des moquettes et équipements usés. Globalement, l'expérience dépend largement de la chance d'avoir une chambre rénovée.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les avis fournissent peu de détails sur les équipements sur place ; certains mentionnent simplement que l'hôtel accepte les animaux de compagnie.

Avis de voyageur à ce sujet

10

Lora

7 mars 2024

·

A séjourné 4 nuits

I visited Florence with my small 5.5 kg dog. The hotel staff and entire city were so dog-friendly! Amazing staff!

10

Anna-Katharina

3 sept. 2025

·

A séjourné 3 nuits

Tolle Lage, haustierfreundlich, sehr aufmerksames & freundliches Personal

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires sont partagés : beaucoup décrivent des chambres très propres, tandis que d'autres signalent un manque de ménage ou des moquettes et de la verrerie sales.

Avis de voyageur à ce sujet

10

Luigi

19 avr. 2025

·

A séjourné 1 nuit

Massima professionalità e gentilezza alla reception. Camere nuove e pulitissime. Molto comoda la vicinanza alla stazione di Firenze SMN e alla tramvia. Qualche rumore che proviene dalla piazza durante la notte, ma gli ottimi infissi quasi azzerano il problema.

2

Sina

10 mars 2023

·

A séjourné 1 nuit

What vip benefits , the hotel was not cleaned at all. The carpet on the floor was really dirty.

8

Michael

25 févr. 2023

·

A séjourné 2 nuits

Comfortable and clean

10

Nicky

24 mars 2023

·

A séjourné 2 nuits

Clean, quiet and comfortable within walking distance of the major attractions in Florence. Staff was super friendly and breakfast was excellent with a large selection. Would stay again.

2

Caroline

29 oct. 2023

·

A séjourné 2 nuits

I’ve stayed at many hotels across Italy and spent good money on this one because of the rating. Dirty with extremely uncomfortable mattresses. My VIP was a beautiful bottle of wine with two disgustingly dirty wine glasses. Location is 10/10 but the hotel my sister stayed at down the street was clean and much better and cheaper.

6

Anita

16 juin 2025

·

A séjourné 1 nuit

It’s ok, location is great, property not very clean but outdated. Very friendly customer service

10

June

6 déc. 2023

·

A séjourné 5 nuits

The people at the front desk were sweet and friendly. Room was very clean. Would stay there again.

4

Martha

20 oct. 2025

·

A séjourné 4 nuits

The cleaning at the room was poor. And the breakfast has limited menu.

10

javier martinez

9 juin 2022

·

A séjourné 1 nuit

Hotel muy limpio y su ubicación

8

Channa

3 août 2025

·

A séjourné 2 nuits

The property was good and clean. Staff was very friendly and helpful and always welcoming. Breakfast had a lot of good options. The room had mosquitoes but not too bad.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

La qualité des chambres est inégale : certains espaces rénovés et confortables contrastent avec des chambres plus anciennes et classiques ; le confort du lit varie de très bon à très ferme. La climatisation est parfois défaillante, avec le bruit occasionnel de la rue ou des travaux, et quelques chambres donnant sur des cours intérieures désagréables.

Avis de voyageur à ce sujet

10

Luigi

19 avr. 2025

·

A séjourné 1 nuit

Massima professionalità e gentilezza alla reception. Camere nuove e pulitissime. Molto comoda la vicinanza alla stazione di Firenze SMN e alla tramvia. Qualche rumore che proviene dalla piazza durante la notte, ma gli ottimi infissi quasi azzerano il problema.

2

Rina

22 juin 2023

·

A séjourné 2 nuits

Great location in piazza novella, close to the train station. The rooms were spacious, the hotel was dated but beautiful. The only complaint we have was the AC in our room and throughout the hotel. The air was stagnant and muggy. Overall, Florence was beautiful!!

6

Ben

28 oct. 2025

·

A séjourné 1 nuit

Stayed for one night and was fine for what it was. Location was perfect, 2 minute walk from the train station and 5 minutes from the Duomo. A few things that weren’t as great however, the room was really hot and aircon didn’t work or just blew out hot air loudly. If you’re unlucky enough, like us, to have an inward facing room the window opens out onto a dirty smelly courtyard. And also despite the breakfast being free, there wasn’t a great amount of choice, especially for vegetarian diets. Great for a night but wouldn’t stay for any longer

6

ANN

21 juil. 2025

·

A séjourné 2 nuits

The location was great and very walkable but the hotel itself seemed old. We had to turn in our key every time we go out and pick it up everytime we come in…

6

Brenda

21 févr. 2026

·

A séjourné 7 nuits

Construction workers started with loud hammering and drilling at 8AM two days in a row on either side of our room. Hotel staff was excellent.

10

Melissa

19 mars 2025

·

A séjourné 1 nuit

The hotel staff was very friendly and helpful. Before arriving, I sent multiple emails with questions which were answered promptly. The room was spacious for a European hotel, and the bathroom was modern. The buffet breakfast had a wide variety, and the food was delicious. The only complaint we had was that the beds were too firm, and the pillows were flat.

10

Len

1 nov. 2024

·

A séjourné 4 nuits

Highly recommend. Excellent room, staff and service. Great location, walked straight from the train station. Plus, this was one of the best mattresses I have ever slept on. I stripped the bed to find out what kind it was. Will definitely return on our next trip.

10

Kerri

19 oct. 2024

·

A séjourné 1 nuit

Good location and for a family of four, it can be hard to find a place in Europe This was two rooms connected by a common door, very comfortable.

8

Danielle

6 sept. 2023

·

A séjourné 3 nuits

I believe some of the one star reviews are from a mismatched expectation and experience, due largely to the hotel advertising rooms that don’t match all of their offerings. Hopefully the hotel clarifies their room differences so guests will not be disappointed by the rooms, as personally I wouldn’t have paid the premium price here to stay in a classic room. I’ll try to share all my facts so that if you book you can best prepare for a great stay . Very cordial and polite staff who do their best to accommodate you, but you may be very unhappy if you end up booked in a nonrenovated room and there is no chance to change. It is important to know that the majority of photos (hardwood floors, white comforters, walk in showers) are of their newly renovated “modern” rooms, but you may land in a “classic” room instead. I recommend contacting the hotel in advance to confirm room assignment if this matters to you. The classic rooms are not renovated- tubs, carpet, yellow covers. We were initially checked into a “classic” and the ac did not work well to control the humidity. when I realized at 1130 pm there was NO blanket, the gentleman manning the front desk empathized with me but could not (would not?) leave his post to get a blanket. Between the damp, the cold, and the carpet, we woke up with runny noses and allergies. I look for hotels with hard floors for this reason. In the morning the staff was quick to move us into a modern room. These have the hardwood floors, thin down coverl

8

Humberto

26 avr. 2023

·

Hotel Roma is located in a really good spot of Florence if you don't plan on staying in the city very long. I was right next to a lot of public transportation, attractions, and everything was within walking distance. The desk staff was really good, the ladies helped my wife and I find a place to dine for the night as well as make reservations for us. All of the recommendations were great and really made our trip better. However, the beds were relatively hard, and uncomfortable, there was no air conditioning for the most part or the air circulation was poor. We had to open the windows up at night to let some cool air in, we were traveling in April so not really during the hotter months. We also could hear a lot of the noise coming from the streets. Overall, the experience at Hotel Roma was good and the only thing that really prevented me from giving this place a better review were the two hard beds.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement salué comme étant aimable, professionnel et serviable, avec une assistance rapide avant et pendant le séjour. Quelques clients ont cependant signalé des interactions brusques ou impolies.

Avis de voyageur à ce sujet

10

Archibald

31 août 2025

·

A séjourné 4 nuits

Excellent property, staff friendly and professional, room excellent, fantastic location . We will be back.

10

Kimberly

20 avr. 2023

·

A séjourné 1 nuit

We had to arrive in Florence a day early unexpectedly and were lucky to get a last-minute booking at the Roma. Everyone at the hotel was great. In particular, Benedetta at the front desk assisted us via messaging (through hotels.com) and was super helpful when we arrived. We had a recently remodeled room that kind of mixed traditional and mid-century decor; a nice change from what chain hotels are doing now! Very comfortable and the bathroom was well-supplied. Really, the whole place has a quirky charm that we liked. We already had nights booked elsewhere, but the Roma would be a fine place to stay if you want to be on the Piazza Santa Maria Novella, near the train station.

6

Brenda

21 févr. 2026

·

A séjourné 7 nuits

Construction workers started with loud hammering and drilling at 8AM two days in a row on either side of our room. Hotel staff was excellent.

10

Anna-Katharina

3 sept. 2025

·

A séjourné 3 nuits

Tolle Lage, haustierfreundlich, sehr aufmerksames & freundliches Personal

10

Adriana

21 juin 2023

·

A séjourné 1 nuit

The staff are very welcoming and go above and beyond to help you out!! I appreciate that very much!

10

Melissa

19 mars 2025

·

A séjourné 1 nuit

The hotel staff was very friendly and helpful. Before arriving, I sent multiple emails with questions which were answered promptly. The room was spacious for a European hotel, and the bathroom was modern. The buffet breakfast had a wide variety, and the food was delicious. The only complaint we had was that the beds were too firm, and the pillows were flat.

6

BERNARDO

15 févr. 2026

·

A séjourné 3 nuits

O café da manhã deixa a desejar e o atada do café é muito ruim. Funcionários ásperos, mal humorados e debochados Completa

10

Angela

15 sept. 2024

·

A séjourné 1 nuit

Can’t speak more highly of the level of customer service provided by the manager on duty when we arrived during the middle of the night due to an incident at another hotel. They went above and beyond our expectations and we truly appreciate the kindness shown. They were not obligated in any way but provided excellent service. The location is also fantastic and we will definitely be returning here. Highly recommend.

8

Channa

3 août 2025

·

A séjourné 2 nuits

The property was good and clean. Staff was very friendly and helpful and always welcoming. Breakfast had a lot of good options. The room had mosquitoes but not too bad.

8

Humberto

26 avr. 2023

·

Hotel Roma is located in a really good spot of Florence if you don't plan on staying in the city very long. I was right next to a lot of public transportation, attractions, and everything was within walking distance. The desk staff was really good, the ladies helped my wife and I find a place to dine for the night as well as make reservations for us. All of the recommendations were great and really made our trip better. However, the beds were relatively hard, and uncomfortable, there was no air conditioning for the most part or the air circulation was poor. We had to open the windows up at night to let some cool air in, we were traveling in April so not really during the hotter months. We also could hear a lot of the noise coming from the streets. Overall, the experience at Hotel Roma was good and the only thing that really prevented me from giving this place a better review were the two hard beds.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

L'emplacement est constamment loué pour être central et permettre de se déplacer à pied, à proximité de la gare de Santa Maria Novella et des principaux sites touristiques.

Avis de voyageur à ce sujet

6

Ben

28 oct. 2025

·

A séjourné 1 nuit

Stayed for one night and was fine for what it was. Location was perfect, 2 minute walk from the train station and 5 minutes from the Duomo. A few things that weren’t as great however, the room was really hot and aircon didn’t work or just blew out hot air loudly. If you’re unlucky enough, like us, to have an inward facing room the window opens out onto a dirty smelly courtyard. And also despite the breakfast being free, there wasn’t a great amount of choice, especially for vegetarian diets. Great for a night but wouldn’t stay for any longer

10

Ricardo Alvarado

8 avr. 2024

·

A séjourné 2 nuits

Excellent localization accessible to train station, good service and excellent staff.

8

Alessandra

12 févr. 2024

·

A séjourné 2 nuits

Ottima posizione

8

Joan

5 oct. 2023

·

A séjourné 3 nuits

Near train Santa maria Novella station. Walking distance to EVERYTHING in Florence. Nice safe area.

10

Natalie

3 nov. 2025

·

A séjourné 3 nuits

Great location and great staff! Very quiet!

10

Erin

10 août 2022

·

A séjourné 1 nuit

Beautiful hotel! Delicious continental breakfast in the morning. Location was perfect! Walking distance to many sights and the train station. The bedrooms were simple, but comfortable. Front desk staff was always friendly and helpful. We would absolutely stay here again.

10

JULIO

21 déc. 2024

·

A séjourné 2 nuits

Good location with a great view. Very nice hotel. Would come back and recommend.

10

Debra

1 oct. 2023

·

A séjourné 1 nuit

Great hotel in top location. So close to train station and beautiful piazza ! Lots of food options near and close to all the sights of Florence! Wish we had a few nights more to enjoy the area.

10

Gerardo Ignacio

29 déc. 2024

·

A séjourné 2 nuits

Nice hotel, great location and very friendly people

8

Humberto

26 avr. 2023

·

Hotel Roma is located in a really good spot of Florence if you don't plan on staying in the city very long. I was right next to a lot of public transportation, attractions, and everything was within walking distance. The desk staff was really good, the ladies helped my wife and I find a place to dine for the night as well as make reservations for us. All of the recommendations were great and really made our trip better. However, the beds were relatively hard, and uncomfortable, there was no air conditioning for the most part or the air circulation was poor. We had to open the windows up at night to let some cool air in, we were traveling in April so not really during the hotter months. We also could hear a lot of the noise coming from the streets. Overall, the experience at Hotel Roma was good and the only thing that really prevented me from giving this place a better review were the two hard beds.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les avis sur le petit-déjeuner sont partagés : beaucoup ont apprécié un buffet varié et savoureux, tandis que d'autres l'ont trouvé limité ou industriel et peu attrayant.

Avis de voyageur à ce sujet

8

Audrey

1 janv. 2025

·

A séjourné 3 nuits

Notre séjour c'est très bien déroulé. La chambre avait un toute petite fenêtre à 3 mètres de hauteur. On aurait dit un clapier . Impossible d'aérer la chambre. Le petit déjeuner est quelconque, rien n'est frais, tout est industriel, vraiement dommage

10

Alissa

25 sept. 2024

·

A séjourné 2 nuits

This hotel in Rome was well appointed, comfortable, and in a great location. We should have pre-purchased the daily breakfast option because it was fantastic.

6

Ben

28 oct. 2025

·

A séjourné 1 nuit

Stayed for one night and was fine for what it was. Location was perfect, 2 minute walk from the train station and 5 minutes from the Duomo. A few things that weren’t as great however, the room was really hot and aircon didn’t work or just blew out hot air loudly. If you’re unlucky enough, like us, to have an inward facing room the window opens out onto a dirty smelly courtyard. And also despite the breakfast being free, there wasn’t a great amount of choice, especially for vegetarian diets. Great for a night but wouldn’t stay for any longer

10

Nicky

24 mars 2023

·

A séjourné 2 nuits

Clean, quiet and comfortable within walking distance of the major attractions in Florence. Staff was super friendly and breakfast was excellent with a large selection. Would stay again.

10

Kha

10 juil. 2025

·

A séjourné 2 nuits

Charming hotel, but what's more important is the Hotel Staff, incredibly professional, caring, accommodating, and helpful. I love the old boutique feel to it; to open the door, you need a key, which was great. It's located near all the attractions within a 10-15 minute walk. The Breakfast was incredible, I will be dreaming about the various croissant varieties, the coffee machine the hotel provided made amazing cappuccino and expresso. There's different thin slices of meat, cereal, fruits, pies, eggs and sausage - for Americans :). Different kinds of juices. Everything you need to start your day. The room was clean, AC is strong, had to turn it down as it was too cold, the dark out blinds was great to block out the city lights and the morning sun. When we walk in and saw a bottle of wine and there were beer, soda and water in the refrigerator we thought we had to pay for them, turns out it was included. We were pleasantly surprised. We were with other families and they too loved everything about this Hotel. Looking forward to going back to Florence and staying at Hotel Roma

10

Erin

10 août 2022

·

A séjourné 1 nuit

Beautiful hotel! Delicious continental breakfast in the morning. Location was perfect! Walking distance to many sights and the train station. The bedrooms were simple, but comfortable. Front desk staff was always friendly and helpful. We would absolutely stay here again.

10

Silvano

5 juil. 2022

·

A séjourné 1 nuit

El lugar es limpio , la cama bien , ubicación excelente , precio súper bien ! Al lado hay buenos restaurante como la nuca Mario , el desayuno excelente , no se puede pedir más ! Ciao

10

Melissa

19 mars 2025

·

A séjourné 1 nuit

The hotel staff was very friendly and helpful. Before arriving, I sent multiple emails with questions which were answered promptly. The room was spacious for a European hotel, and the bathroom was modern. The buffet breakfast had a wide variety, and the food was delicious. The only complaint we had was that the beds were too firm, and the pillows were flat.

4

Martha

20 oct. 2025

·

A séjourné 4 nuits

The cleaning at the room was poor. And the breakfast has limited menu.

2

Michelle

30 mars 2025

·

A séjourné 2 nuits

only the location is okay. the toilet makes so much noise every time it’s flushed and takes time to refill the breakfast is not as appealing as it says on the review. we did not enjoy the stay but Florence is great!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	207 $US
février	174 $US
mars	219 $US
avril	305 $US
mai	335 $US
juin	314 $US
juillet	226 $US
août	180 $US
septembre	342 $US
octobre	324 $US
novembre	201 $US
décembre	189 $US

di	lu	ma	me	je	ve	sa
1 $164	2 $200	3 $167	4 $174	5 $223	6 $213	7 $213
8 $195	9 $166	10 $202	11 $223	12 $222	13 $222	14 $201
15 $190	16 $178	17 $175	18 $168	19 $169	20 $174	21 $205
22 $174	23 $171	24 $170	25 $205	26 $213	27 $213	28 $205
29 $194	30 $194

Hotel Roma

Prix pour Hotel Roma

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Double ou avec lits jumeaux, dans les dépendances (High floor, no lift)

Chambre Double ou avec lits jumeaux, 2 chambres, chambres communicantes

Chambre Économique Double ou avec lits jumeaux

Chambre Double Supérieure

Chambre Classique Double ou avec lits jumeaux

Chambre Triple Classique

Chambre Quadruple Classique

Chambre Simple Classique

Suite Familiale, balcon

Avis des voyageurs sur Hotel Roma

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

Informations sur l'établissement

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $556	22 $295	23 $227	24 $354
25 $353	26 $225	27 $211	28 $646	29 $391	30 $294	31 $291