Best Western Premier Hotel Royal Santina

Excellent property, great location, nice restaurant great rooms and service

Room was clean and modern. Food was okay. On a busy street . Staff expects everyone to understand their language. I recommend this hotel

The hotel is conveniently located near the Roma Termini and that was about all the positive things I see. The rate was expensive. The room was antiquated. Carpet looked tired. The room was small and had musty smell. The tub looks brown and old. I’ve been to other BW Plus that were more superior, cleaner than this BW Premium and they had also offered free breakfast. Here, you also pay 19 euro/person for breakfast. We just stayed one night before next morning flight at FCO.

Apesar de não ter problemas quanto às instalações, que estavam limpas e conservadas e nem quanto à equipe, que foi cordial no geral, reporto acontecimento desagradável no café da manhã. O horário para término era 10:30. Chegamos 8:00 da manhã e havia dois cornetos de pistache. Não pegamos pois iríamos consumir salgados. Quando fomos pegar, os cornetos de pistache tinham acabado. Questionei o funcionário repositor que disse que tinham acabado e que não haveria reposição. Fiz reclamação com a hostess do café que só lamentou mas não tomou nenhuma providência para reparação. Acho um absurdo um hotel deste porte não repor um item tão que ficou faltando há quase duas horas do término do café da manhã.

Great location