Locanda Salieri

We did not actually stay at the hotel, as there was nobody there to allow access. Booking in was from 2pm, but there was nobody there and upon ringing the phone number advertised on the door, it was ‘unobtainable.’ After waiting for 40 minutes - and despite the best efforts of local people trying to assist - we had to leave and seek alternative accommodation. I later discovered the hotel sent an email with instructions on how to enter, however this was sent at 2.16pm - over a quarter of an hour after the advertised booking in time. I was oblivious to this email until much later on and was not phoned as you would expect. Also, nowhere on the site does it say there would not be a receptionist or someone to welcome you. Instructions to gain entry should be received well in advance. Also, at the entrance it looks incredibly run down. I was told by the booking company that I would have to pay a penalty too - even though we could not get into the hotel because there was nobody there!!. They later apologised and said this was actually misinformation. Ultimately, I paid for accommodation I could not use, through no fault of my own. I didn’t receive any further correspondence either. If you have any sense, do not book with this company and stay well away from this hotel. It’s been the worst travelling experience in my life and ruined the one day my family and I were due to stay in Venice. There isn’t a negative word strong enough to express my disappointment and frustration.

We liked the canal view. Staff really not available after check in but we didn't need help.

The walls and ceiling and bathroom were moldy. The hairdryer and shower head were broke. The second morning we woke, there was no electricity. We woke up with bug bites all over. I would never stay there had I known what we would be experiencing.. The lady that checked us in was very nice, but there was no one there on a regular basis.

Staff sent wrong internet code, wery noisi etc

We had a nice stay here before our cruise from Venice, but the hotel was difficult to contact with no one manning the front desk and needing a code to get in. The free dinner at their affiliated restaurant was very good.