Name: Holiday Inn Express Hotel & Suites Pell City by IHG
Address: 240 Vaughan Ln, Pell City, Alabama, United States of America, Pell City, Alabama, US
Price range: $76–$297 per night
Rating: 7.73

What guests think

Across recent reviews, Holiday Inn Express Hotel & Suites Pell City by IHG earns frequent praise for clean, comfortable rooms, a satisfying free breakfast, and a convenient location near the interstate, Walmart, and eateries, though notable drawbacks appear.

Guests report intermittent maintenance and housekeeping problems (TVs, outlets, tub stoppers, AC, odors), repeated pool closures or a nonworking pool lift, and occasional challenges with parking and traffic noise. Many interactions with staff are warm and helpful, but a few reviews describe rudeness, poor communication, or booking/check-in mistakes. Overall, expect a convenient, comfortable stop, but check pool availability and be mindful of occasional service or maintenance hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: several enjoyed the pool and found parking easy, but there are repeated reports of pool closures or a broken lift, occasional elevator outages, limited trailer parking, and some exterior power outlets not working.

Related guest reviews

2

Nicole

May 31, 2023

·

Stayed 2 nights

Room wasn’t ready until 90 minutes after check in time and wasn’t very clean when we could get in. There weren’t enough clean towels and washcloths for the number of people in my room. We were told towels were being laundered every time we asked, which resulted in us having to share bath towels. We also selected this hotel for the outdoor pool, but it was drained and out of order.

10

meliss

Apr 24, 2024

·

Stayed 3 nights

pool was not open yet

4

Thomas

Nov 15, 2025

·

Stayed 1 night

Did not like the fact that I was forced to unhook my trailer in order to stay there. Or park at another location. I I spend around 150 nights a year in hotels and have never been asked to do this. Back parking lot had three cars in it plenty of room. I Will never stay at this location again.

10

barbara

May 31, 2024

·

Stayed 2 nights

Easy and well lit parking.

4

Kimberly

Jun 15, 2024

·

Stayed 3 nights

We were here for a baseball tournament, everything was good except we have a pending charge for a whole other stay. No one could fix it for us and my husband felt like he was getting the run around. The power went out one day and the elevator the next day. Breakfast was good. Just beware if you have a problem it may not get fixed.

6

Joe

Jun 27, 2024

·

Stayed 1 night

The parking is woefully inadequate for the number of rooms. Had to park in the Wal-Mart parking lot.

10

Lewis

Jun 22, 2025

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Stayed 3 nights

Nice room, clean and decent breakfast! Was in town for Softball tournament so breakfast was a MUST! Kids had a blast in the pool!

8

Jimmy

Apr 11, 2024

·

Stayed 1 night

Had a boat and electrical outlets did not work to charge

10

Charles J.

Jul 18, 2024

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Stayed 1 night

Pool was closed for cleaning. Would have been nice to know before arrival. Still, overall everything was fine

10

Donna

Sep 27, 2024

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Stayed 2 nights

We had a great stay (since prior place was gross and unsafe). Staff was awesome. However one thing you need to fix is i have a teen who is in wheelchair and couldnt use the chair lift for pool. This is a issue as it doesn't comply with ADA. You need to get anything that is ADA required fixed and up to date. Im a 60yr old who was having to lift a 100lb boy in and out of pool. Please fix. We enjoyed our stay thank you

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Cleanliness

Many guests describe rooms and common areas as very clean, yet housekeeping is inconsistent with occasional odors, missed bathroom details, and isolated pest reports.

Related guest reviews

4

John

Sep 23, 2024

·

Stayed 5 nights

Room never got cleaned properly. Toilet not cleaned. Towels not replaced.

10

Natasha

Jan 27, 2026

·

Stayed 2 nights

Everything was great! A spotless room and everyone was so kind! I love the way they serve coffees (grinding the beans just before brewing)!

4

Rick

May 27, 2024

·

Stayed 3 nights

The Hotel was very nice and the staff was very nice and helpful. The rooms had a odor in them. I had a friend who also rented a room and he stated that his room also had a odor.

10

Ashley

Jul 11, 2025

·

Stayed 2 nights

Hotel was very clean & comfortable. The staff was friendly & welcoming. Continental breakfast was delicious & offered a variety. Rooms had refrigerator, coffee maker, microwave, & iron. The toiletries they offered were Dove products!! Pool space was clean & well kept, same was the parking lot. Overall, I enjoyed my stay and plan to book again.

10

Michael

Nov 22, 2025

·

Stayed 1 night

Room was clean. Easy check in. People were very courteous.

8

Nina

Dec 27, 2025

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Stayed 1 night

Bed was perfect. Bathroom could have been cleaner.

10

Calista

Jan 2, 2026

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Stayed 1 night

The room was spotless and the staff was great. Tons of food options in the area and right across from Walmart for low budget travelers. Will be staying here every trip.

8

Deon

Aug 27, 2024

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Stayed 2 nights

We had to switch rooms due to finding a bed bug in our first room.

10

Barbara

Dec 20, 2024

·

Stayed 1 night

I was very impressed with my room and the hotel. Very beautifully decorated for Christmas. There was a sweet note from housekeeping welcoming me to the hotel and the TV and a light were on. The bed was very comfy, I loved having the Dove products in the room. AND the breakfast was great. Biscuits and gravy are my favorite. I will be making this hotel MY place to stay when I return home.

4

Aniza

May 25, 2023

·

Stayed 1 night

Well i never complained about anything before. But this time I’m not happy. I paid so much money for one night and I get to my room and I find a roach intje bathroom. 😕not good at all. Paying so much money for one night at a 5 star hotel and you find this. Not happy.

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Rooms

Rooms are generally comfortable with good beds and adequate space, but recurring maintenance issues appear (nonworking TVs or outlets, faulty tub stoppers or blinds, AC concerns), and some highway-facing rooms experience traffic noise.

Related guest reviews

8

Thomas

Jun 29, 2024

·

Stayed 1 night

Our 1st room didn't have blinds but our 2nd room was good.

8

Makoto

Oct 12, 2024

·

Stayed 3 nights

高速の入り口が近く、周りにレストランやスーパーマーケットがあり便利。バスタブの栓が壊れていて、水が溜まらない点以外は良好。

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6

Michael

Aug 30, 2025

·

Stayed 1 night

TV inoperable. Would not respond to remote. Understaffed front office could get unit to slow walk through offerings by up/down channel but Guide would not function. Rooms should be thoroughly inspected prior to guests arrival. Changing rooms should not be the solution.

10

Hugh

Jul 28, 2025

·

Stayed 1 night

The beds are very comfy and the room was very clean. The air conditioning worked great in our room since it was scorching hot outside. Once we checked in we did not want to go back out so we ordered pizza delivery. We would stay again.

8

Arnold

Oct 3, 2025

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Stayed 1 night

Room had a musky odor but cleared. Room had a musky odor. It went away after turning the AC on.

10

robert

Apr 4, 2024

·

Stayed 1 night

A little noisy on the interstate side.

4

Andrew

Feb 28, 2025

·

Stayed 2 nights

Not the greatest experience there. The lights in my room made a ticking sound; outlets didn’t work.

8

Makoto

May 31, 2024

·

Stayed 9 nights

バスタブの栓が破損していた以外は良好。スーパーマーケットと高速の入り口が近いのが良い。

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10

Crystal

Oct 1, 2025

·

Stayed 1 night

Our hotel room was excellent! The check-in was easy and the staff were friendly and knowledgeable. Our room was clean and the beds were comfortable. This was a relatively new facility. We will definitely stay here again!

10

Angela

Feb 27, 2024

·

Stayed 2 nights

We visit Pell City often. This was our first time staying here and we had no complaints. It was a beautiful property, the rooms were clean and spacious, and the beds were exceptionally comfortable. I do wish all hotels would eliminate all carpet tho! Tile or laminate just feels so much cleaner. We will definitely stay here again!

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Service

Staff are frequently praised as friendly, professional, and accommodating, but several reviews note rudeness, poor communication, or booking/check-in mistakes that led to inconvenience.

Related guest reviews

10

Thomas

Mar 7, 2025

·

Stayed 1 night

Sarah and Tara were phenomenal in helping pick a great nearby restaurant, (the St. Clair) and in making my trip comfortable. I travel to Birmingham every ~ 3 months and will look no further for my next hotel. See ya again in 3 months!

8

Marcia

Nov 14, 2024

·

Stayed 1 night

My TV didn’t work. After two trips to the front desk I changed rooms. About an hour later someone attempted entry to my room as front desk had not updated my transfer in their system. Front desk employee was kind but I believe overwhelmed with guests. Where was the manager???

2

Jeffrey

May 3, 2025

·

Stayed 1 night

They booked us in a room that had someone still in it. We were in town for our granddaughter racing at Talledega so no more rooms in town. We had to drive back home at night in the rain and missed the whole event the next day. My Wife cried all weekend.

2

Jason

Nov 23, 2025

·

Stayed 2 nights

Horrible experience. The man behind the main desk ( John) was extremely rude to the point I thought it would get violent. Never again will I stay there!!

2

John D

Mar 16, 2024

·

Stayed 1 night

Booked a 2 queen bed room and when we arrived they didn’t tell us our room was no longer available. Instead they gave us our key and sent us up to our room to find we were actually given a room with one king bed for two adults and two 14 year old boys. We went back down to get the room we paid for and was told that our room was given away and they were now sold out. On top of no longer having a room at this location there was no rooms available at any hotel within 50 miles. We are currently waiting on our refund for the hotel room plus a $50 hold that was placed on our card when we checked in. We now have to wait 7-10 business days to get our refunds.

10

LISA

Oct 7, 2024

·

Stayed 2 nights

Front desk person Wendy was very helpful with check in do to room not being ready yet. Was told it would be a 30 minute delay. However by the time we returned with bags the room was ready. She was very patient with me due me have a headache from driving.

4

Nat

Jul 6, 2025

·

Stayed 1 night

Tara at check in was amazing. The lobby is clean and well kept. Our first room was a non smoking room that wreaked of smoker smell. We were then moved to a second larger room, however the toilet was broken and the air conditioner had a repetitive loud squeak. Due to the broken toilet we were moved to a 3rd room. This room is what was expected all along. Clean, properly working toilet, and normal sounding air conditioner. Thankfully Tara at the front dest was extremely accommodating and helpful throughout this arduous process.

6

Christopher

Nov 14, 2024

·

Stayed 1 night

Good location. Front desk service was lacking. Not friendly.

10

Jaida

Aug 9, 2025

·

Stayed 1 night

Great service

10

Elizabeth

May 2, 2025

·

Stayed 1 night

I love the customer service

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Location

Highly convenient near the interstate, Walmart, and many eateries, and a practical base for Talladega events; a few guests reported noticeable road noise due to the busy area.

Related guest reviews

10

Kelly

Jul 10, 2025

·

Stayed 1 night

While it was conviently located it was in a high traffic area and that made it a bit more noisy. Staff was friendly the room was clean and we enjoyed our overnight and woke up refreshed. also Breakfast was very good

8

Mark

May 4, 2025

·

Stayed 2 nights

Location was great for the race

10

Jeff

Oct 26, 2025

·

Stayed 3 nights

Great place to stay for the races.

8

Makoto

Nov 15, 2024

·

Stayed 6 nights

高速の入り口が近く、ホテルの目の前にスーパーマーケットを含むモールがあり便利。

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10

Ashelea J.

Mar 2, 2025

·

Stayed 1 night

I liked it was convenient to the interstate. There’s many dining options close by. The staff was knowledgeable, fast and friendly. The breakfast was good!! I would definitely recommend this location.

8

Michael

Jun 9, 2024

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Stayed 1 night

Property was convenient to shopping and food venues. Also, close to interstate, so the road noise is significant. Breakfast was ok.

10

Destiny

Jan 15, 2024

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Stayed 1 night

Had an excellent stay! Very quiet and clean hotel. I loved how there were dining options close by and a Walmart across the street. Very convenient

8

Makoto

Nov 7, 2024

·

Stayed 1 night

ホテルの目の前にウォルマートがあり、徒歩で買い物に行くことができるので、とても便利。

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8

Jodi

Sep 3, 2024

·

Stayed 1 night

Clean and convenient location

10

Suzanne

May 18, 2025

·

Stayed 1 night

On check in, front desk was welcoming and professional. Checked in and room was clean and nicely appointed. Centrally located near the interstate.

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Dining

Breakfast is widely liked for quality and variety, and coffee gets compliments, though a few guests found items missing or average near closing and occasional inconsistencies.

Related guest reviews

10

Brenda

Sep 16, 2024

·

Stayed 5 nights

Clean, best hotel breakfast I’ve ever had, laundry amenities super helpful, wonderful experience!

10

Patricia

Mar 5, 2025

·

Stayed 1 night

Super location near lots of eateries. Staff was excellent, room clean and welcoming. Breakfast was very nice with lots of choices. Wouldn’t hesitate to stay here again.

8

Carla

Jul 22, 2024

·

Stayed 2 nights

Beds were comfortable. Breakfast was good, except the biscuits were burned. Lisa at the front desk was pleasant and helpful

10

Ashelea J.

Mar 2, 2025

·

Stayed 1 night

I liked it was convenient to the interstate. There’s many dining options close by. The staff was knowledgeable, fast and friendly. The breakfast was good!! I would definitely recommend this location.

4

Richard

Feb 18, 2024

·

Stayed 1 night

Did not havevthe famous cinnamon rolls or milk for cereal. I like the Holiday Inn Express because of the breakfast and especially the hot cinnamon rolls. Major disappointment!

10

Natasha

Jan 27, 2026

·

Stayed 2 nights

Everything was great! A spotless room and everyone was so kind! I love the way they serve coffees (grinding the beans just before brewing)!

10

Ronnie

Apr 1, 2025

·

Stayed 1 night

Provided comfortable rest for the night and a good breakfast before getting back on the road.

10

Ashley

Jul 11, 2025

·

Stayed 2 nights

Hotel was very clean & comfortable. The staff was friendly & welcoming. Continental breakfast was delicious & offered a variety. Rooms had refrigerator, coffee maker, microwave, & iron. The toiletries they offered were Dove products!! Pool space was clean & well kept, same was the parking lot. Overall, I enjoyed my stay and plan to book again.

10

Sarah

Dec 6, 2025

·

Stayed 2 nights

The room was clean and comfortable. The breakfast was really good. I would definitely stay again!

8

Diane

Aug 7, 2025

·

Stayed 3 nights

Breakfast was fairly standard. Coffee was good. Bed was ok a little hard for my preference and a little high off the ground, and hard to get onto, I'm 5'2" beds seem to be designed for someone 6'

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AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$92
March	$95
April	$126
May	$109
June	$109
July	$97
August	$87
September	$122
October	$144
November	$115
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $107
20 $94	21 $108	22 $108	23 $94	24 $96	25 $125	26 $110
27 $90	28 $104	29 $104	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
				1 $99	2 $112	3 $108
4 $99	5 $94	6 $94	7 $104	8 $106	9 $191	10 $206
11 $90	12 $104	13 $104	14 $104	15 $104	16 $119	17 $119
18 $102	19 $108	20 $76	21 $100	22 $241	23	24
25 $297	26 $80	27 $83	28 $83	29 $83	30 $78	31 $97

Holiday Inn Express Hotel & Suites Pell City by IHG

Prices for Holiday Inn Express Hotel & Suites Pell City by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Comm, Mobility Tub)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed (Leisure)

Standard Room

Suite, 1 King Bed, Accessible (Comm, Mobility Tub)

Suite, 1 King Bed

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Comm, Mobility Tub)

Standard Room, 1 King Bed (Low Floor)

Standard Room, 2 Queen Beds (Low Floor)

Suite, 1 King Bed, Accessible (Mobility Tub)

Standard Room, 1 King Bed, Accessible (Comm, Mobility Roll in Shower)

Guest reviews of Holiday Inn Express Hotel & Suites Pell City by IHG

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What guests think

Property Policies

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FAQs about Holiday Inn Express Hotel & Suites Pell City by IHG

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