Star City Inn & Suites

NEVER any ice EVER! No coffee pot. Hot water ran out and was told it was because it was checkout time. Towels had stains. No breakfast (has had the same sign posted for 2 years). And the staff was rude.

PEOPLE'S WITH DISABILITY OR NO DISABILITY ? ( NO ELEVATORS) NO IRON OR IRONING BOARD IN THE ROOM,NO COMPLIMENT BREAKFAST***VERY GOOD AIR CONDITION

Staff couldn't speak English well, first room ok but toilet rocked. Asked for another room. Had to go upstairs. No elevator, had to drag our luggage upstairs. Dirty! Smelled! The sheets stained from where someone slept in it. Couch was filthy, carpet worn and unkept. Horrible experience with staff. Sleeping there was like a nightmare. Never again will I go through Experian to reserve and pay for a hotel before I go in and check it out!!!!!

Stated on line it had breakfast but none provided. Pet fee was higher than other hotels that had better amenities. Room itself was good after having to have the manager reset the electrical box for my room.

We were really looking forward to the pool and it was CLOSED. Nothing advertised as such. Really disappointed.

There was nothing actually wrong with the property except the ice machine didn't work. It was clean, priced right, and friendly. Items were older like towels etc but clean.

My family and I stay here every year as we get together for Thanksgiving in Star City. When we book, we know that this is a small hotel, family owned, and probably run on an extremely tight budget. We accept that and appreciate that there is a place to stay close to our family. While the place is a bit dated and in need of quite a few repairs, we've always been greeted with warmth. Unfortunately, this year, that was not the case. Arriving 12 minutes before check-in time, we were denied check in, even though no housekeeping was still doing rooms. We went on to our family's place, and hung out for several hours. When we returned to the hotel, we were given a room upstairs after specifically requesting a first floor room. (There is no elevator) Our room had been booked for several weeks and the lady at the counter had no care that our booking specified a 1st floor. This is the same lady that wouldn't allow us to check in 12 minutes before check-in time, and then didn't reserve our booking for a 1st floor room, knowing we were there and coming back to the hotel. Unfortunately, we will not be staying there any more. We will drive the extra 20 minutes further south to Monticello.

The exterior was pleasant. check-in was not too complicated, considering I arrived just after midnight. Lobby isn't open after a certain time - so you have to check in via a little window in the foyer. First disappointment - the hotel charges an additional 4% fee for using a credit or debit card. Hotel.com does not disclose that fact - so the "TOTAL PRICE" that supposedly includes taxes and fees is incorrect. The problem I think, is that hotel.com doesn't actually complete the payment, that this is done at the facility. Still - it would have been nice to know of the additional cost before I made the reservation. Property itself seemed reasonably clean. IMPORTANT NOTE - if you have physical disabilities - be sure to ask for a room on the 1st floor!!! This building does not have an elevator! Upon arrival in my room (207), I found the carpet clean. The sofa appeared new. Bed was nicely made (though if you don't like a firm mattress, be aware - its pretty firm). Sheets were clean (I carry a UV blacklight with me when traveling to check). Refrigerator was a bit noisy - complicated by the second issue: The A/C and heat did not work. Period. There is no wall thermostat - all controls are on the unit itself. There was apparently no power to the outlet or the unit was just dead. THANKFULLY, the temperatures both nights were reasonable and the humidity not too high. Bathroom floor had uneven tile and missing grout and had sharp edges.

This two story hotel has baggage carts for convenience of moving bags, however there is no elevator so guests must hand carry their baggage up stairs. My wife cannot make that much effort and my reserved room was not available on the first floor when I arrived.

Had a very bleachy smell. Other than that clean

Property was dingy and the outdoor areas were not well kept with broken furniture and mattresses around. Would def not want to be outside at night based on location and those that were around during my stay.

Check in was great and quick Room appears to be nice and clean

NEVER any ice EVER! No coffee pot. Hot water ran out and was told it was because it was checkout time. Towels had stains. No breakfast (has had the same sign posted for 2 years). And the staff was rude.

The rooms are clean and spacious. The staff was friendly and helpful. We were just passing through town for one night and this was a good choice for us. I'd stay here again.

so when we checked in, the room was dirty and nasty, they got us a new room but no room service, asked for towels and toilet paper none was given. had trouble with our key cards, went to the front desk and they didn’t fix that either.

Staff couldn't speak English well, first room ok but toilet rocked. Asked for another room. Had to go upstairs. No elevator, had to drag our luggage upstairs. Dirty! Smelled! The sheets stained from where someone slept in it. Couch was filthy, carpet worn and unkept. Horrible experience with staff. Sleeping there was like a nightmare. Never again will I go through Experian to reserve and pay for a hotel before I go in and check it out!!!!!

Very clean. Very pleasant staff. Large rooms. All amenities. Very good value.

Pleasantly surprised with my stay. The price was excellent, but it’s a small town. My room was large, very clean and comfortable. A pleasant stay.

Owner continues to respond calling us liars. We'll keep posting more and more reviews. Nothing we have said is a lie. They are 100% turning breakers off to rooms not occupied for the AC Unit, then forgetting to turn them on when the guest checks in, ie, cutting costs. They 100% never refill the soap in the rooms. We have stayed in room 122 multiple times, and have yet to have any soap for a shower or to wash our hands. We actually run to dollar general everytime we stay because we know they won't have soap refilled. Their sheets are stained, the comforter smells like mildew, probably because they leave the AC off when not occupied, the walls are painted over and blemished, no attempt was made to repair, just a band aid. The shower rods are falling off the wall, the peep holes to rooms have toilet tissue stuffed in them because they are missing, the toilet paper is about the equivalent of 120 grit sandpaper, and the owners are cowards when confronted about any of it. Keep on responding, we have plenty of bookings in the past still requesting reviews. Lets not forget, you asked us to review it, just beause you don't like it doesn't mean its a lie. Denial, just as I stated in a previous review. Little man syndrome.

The rooms are clean and spacious. The staff was friendly and helpful. We were just passing through town for one night and this was a good choice for us. I'd stay here again.

The beds were uncomfortable. When we first got to the room the ac was off so it made it stuff and hot until it cooled down.

It took almost 30 minutes to check in and I had a prepaid reservation. The longest portion of that was trying to charge me a $20 dog fee. I unpacked as my hubby unloaded and walked the dog. After that we realized the dead bolt on the front door AND the dead bolt to the joining room didn’t work. We moved to a different room. ZERO reimbursement or refund.

Staff couldn't speak English well, first room ok but toilet rocked. Asked for another room. Had to go upstairs. No elevator, had to drag our luggage upstairs. Dirty! Smelled! The sheets stained from where someone slept in it. Couch was filthy, carpet worn and unkept. Horrible experience with staff. Sleeping there was like a nightmare. Never again will I go through Experian to reserve and pay for a hotel before I go in and check it out!!!!!

Very clean. Very pleasant staff. Large rooms. All amenities. Very good value.

Pleasantly surprised with my stay. The price was excellent, but it’s a small town. My room was large, very clean and comfortable. A pleasant stay.

The solitude, feeling of peace n the bed was heavenly.

Nice experience. Clean and the bed slept great.

The exterior was pleasant. check-in was not too complicated, considering I arrived just after midnight. Lobby isn't open after a certain time - so you have to check in via a little window in the foyer. First disappointment - the hotel charges an additional 4% fee for using a credit or debit card. Hotel.com does not disclose that fact - so the "TOTAL PRICE" that supposedly includes taxes and fees is incorrect. The problem I think, is that hotel.com doesn't actually complete the payment, that this is done at the facility. Still - it would have been nice to know of the additional cost before I made the reservation. Property itself seemed reasonably clean. IMPORTANT NOTE - if you have physical disabilities - be sure to ask for a room on the 1st floor!!! This building does not have an elevator! Upon arrival in my room (207), I found the carpet clean. The sofa appeared new. Bed was nicely made (though if you don't like a firm mattress, be aware - its pretty firm). Sheets were clean (I carry a UV blacklight with me when traveling to check). Refrigerator was a bit noisy - complicated by the second issue: The A/C and heat did not work. Period. There is no wall thermostat - all controls are on the unit itself. There was apparently no power to the outlet or the unit was just dead. THANKFULLY, the temperatures both nights were reasonable and the humidity not too high. Bathroom floor had uneven tile and missing grout and had sharp edges.

My stay at Star City Inn & Suites was friendly,the lady that is over the place was very understanding to my situation, death situation and my dogs 2, I was given a ground floor room next too the outer door to make it easier on me physically. The air conditioner was Great! The bed was the most comfortable I have ever slept on. My step-brother even went out of his way to get a room at the hotel. The staff was very accommodating. if I'm ever this way again l will stay here again.

Check in was great and quick Room appears to be nice and clean

NEVER any ice EVER! No coffee pot. Hot water ran out and was told it was because it was checkout time. Towels had stains. No breakfast (has had the same sign posted for 2 years). And the staff was rude.

The rooms are clean and spacious. The staff was friendly and helpful. We were just passing through town for one night and this was a good choice for us. I'd stay here again.

I didn't get the room I reserved upon arrival.They put me in a different room. I went on and took the room because I'm a traveling nurse here on assignment . I called the hotel from work and told them I needed to extend my stay for one more day, they said ok no problem i'm in my room asleep when all of a sudden. This rude man beats on my door and tells me it's after 11o'clock. I tried to explain to him that I extended my stay an extra day. And that I had called and spoken to someone about it. He began yelling at me, saying you need to come pay. I'm sleeping because I have to go to work tonight. But I told him, okay, I got up and went and paid, even though he continued to be rude and speaking in a different language. prior he told me, you need to pay. You need to payassignment

It took almost 30 minutes to check in and I had a prepaid reservation. The longest portion of that was trying to charge me a $20 dog fee. I unpacked as my hubby unloaded and walked the dog. After that we realized the dead bolt on the front door AND the dead bolt to the joining room didn’t work. We moved to a different room. ZERO reimbursement or refund.

My husband and I had a nice stay. Rooms were very clean. Staff was very friendly.

Comfortable. As advertised. Friendly staff.

Very clean. Very pleasant staff. Large rooms. All amenities. Very good value.

My family and I stay here every year as we get together for Thanksgiving in Star City. When we book, we know that this is a small hotel, family owned, and probably run on an extremely tight budget. We accept that and appreciate that there is a place to stay close to our family. While the place is a bit dated and in need of quite a few repairs, we've always been greeted with warmth. Unfortunately, this year, that was not the case. Arriving 12 minutes before check-in time, we were denied check in, even though no housekeeping was still doing rooms. We went on to our family's place, and hung out for several hours. When we returned to the hotel, we were given a room upstairs after specifically requesting a first floor room. (There is no elevator) Our room had been booked for several weeks and the lady at the counter had no care that our booking specified a 1st floor. This is the same lady that wouldn't allow us to check in 12 minutes before check-in time, and then didn't reserve our booking for a 1st floor room, knowing we were there and coming back to the hotel. Unfortunately, we will not be staying there any more. We will drive the extra 20 minutes further south to Monticello.

My stay at Star City Inn & Suites was friendly,the lady that is over the place was very understanding to my situation, death situation and my dogs 2, I was given a ground floor room next too the outer door to make it easier on me physically. The air conditioner was Great! The bed was the most comfortable I have ever slept on. My step-brother even went out of his way to get a room at the hotel. The staff was very accommodating. if I'm ever this way again l will stay here again.

Property was dingy and the outdoor areas were not well kept with broken furniture and mattresses around. Would def not want to be outside at night based on location and those that were around during my stay.

The rooms are clean and spacious. The staff was friendly and helpful. We were just passing through town for one night and this was a good choice for us. I'd stay here again.

My husband, boys, and I stay at the Star City Inn and Suites at least once a year and have for the last five years. Star City isn't a big town and this little hotel is the only one there. In the past,

Perfect place to stop for the night on a long drive. Nothing special, but gets the job. My wife found the AC in the room a little noisy, but the bed was clean and comfortable and the price was right.

Pleasantly surprised with my stay. The price was excellent, but it’s a small town. My room was large, very clean and comfortable. A pleasant stay.

The solitude, feeling of peace n the bed was heavenly.

It is a very basic hotel. But it is quite and serves the purpose.

My husband and I stay in this hotel often due to his work schedule. We have always been greeted with a smile and check ins are always smooth. The rooms are good and always quiet. Overall, great place to stay and we will be staying there more in the future.

NEVER any ice EVER! No coffee pot. Hot water ran out and was told it was because it was checkout time. Towels had stains. No breakfast (has had the same sign posted for 2 years). And the staff was rude.

PEOPLE'S WITH DISABILITY OR NO DISABILITY ? ( NO ELEVATORS) NO IRON OR IRONING BOARD IN THE ROOM,NO COMPLIMENT BREAKFAST***VERY GOOD AIR CONDITION

Had to wait for an adult to come to the desk so we could check in. Then tried to sleep with a crying baby and some guy yelling at the baby all night, not to mention the bumping music going most of the night also. Next morning, had to go to the desk and wait again for someone who could get me some coffee and sugar, only to find the packs of sugar/ sweetener had no stir straws in them.

Stated on line it had breakfast but none provided. Pet fee was higher than other hotels that had better amenities. Room itself was good after having to have the manager reset the electrical box for my room.