Sonesta ES Suites Flagstaff

Excellent hotel but TERRIBLE fragrance in the lobby and breakfast area! As soon as we entered to check-in, we were overwhelmed by the "Sonesta Signature Scent" that is synthetic and unhealthy to inhale. If this is what Sonesta does across their brand, then we'd rather return to the Marriot Residence Inn. Indoor air pollution is a thing, and adding toxic chemicals in the guise of "fragrance" is pollution. The worst part is that the fragrance was wafting through the breakfast room which is connected to the lobby so while you're eating breakfast, you're inhaling this chemical scent that clings to your nostrils well after leaving the space. It's not necessary and I hope this message finds the upper management of this chain so they can rid themselves of this major negative. It's not just unhealthy for guests, it's unhealthy for the Sonesta employees that can't escape it. Abercrombie and Fitch used to permeate their stores with fragrance and after numerous complaints (staff were getting chronic headaches from the toxicity) they finally ended that practice. I'm not scent sensitive by the way, so it's not that. I'm just a regular person who knows "bad" when she smells it. Other than that, we loved staying here! The staff was great, the bed was comfortable, and the grounds were pleasant.

Clean room

Rude and unfriendly employees during check-in.

Overall, nice place to stay, roomy, comfy beds. Quiet and nice views. Only complaint we had was the carpets looked dirty and living room furniture was all scratched up. Could use some updated furniture for sure.

The lights outside my room and the one across from me didn’t work, so it was pitch black outside our rooms. The hot tub had so much chlorine that the fumes burned my eyes, and the jets didn’t work properly. Otherwise, the staff was awesome and the room was very nice and clean.