Holiday Inn Express and Suites La Jolla - Windansea Beach, and IHG Hotel

Overall it is a nice property. It is located right on the main street, which is very convenient. The rooms are nice and larger. The bathroom is also very spacious. The beds are large and comfortable. Having fridge, microwave and coffee maker in the room is very convenient. But it is an older property and has that typical smell. Perhaps replacing the carper will help solve the problem. The parking spots are very tight. Overall it is a fairly decent property.

Comfortable bed and helpful staff! It was in a good location. Shower was stocked with good shampoo and body wash.

This place was okay. Nothing amazing or terrible. The place is being renovated so there was painting etc going on. Overall the staff was very kind and helpful.. except for one person that wasn’t helpful at all. Our room was a newly renovated room..but it needed some work still. The phone didn’t work, the shower was backing up, and there were ants everywhere. With that being said, the bed was comfy, the walk to the beach was easy, and breakfast was decent. It was within walking distance of some tasty food so that was nice. I didn’t take advantage of the pool or free parking but those were perks as well.

Although under renovation still comfortable.

​I recently stayed at this property and had a generally positive experience with the accommodations. Upon arrival, the check-in process was seamless; the front desk staff was incredibly kind, welcoming, and helpful, which set a great tone for our stay. The rooms themselves were very comfortable, clean, and provided a restful environment for the night. ​However, the experience changed significantly during checkout. When I went to the office to return my keys, I greeted the staff member on duty. Not only did he fail to acknowledge my "good morning," but his demeanor was dismissive and unprofessional. I was met with an uncomfortable, judgmental look that felt deeply unwelcoming and biased. ​It is disappointing that such a pleasant stay ended on such a negative note. While the facilities and the initial service were excellent, the behavior of the morning staff was unacceptable and left me feeling unwelcome. I hope management addresses this to ensure all guests are treated with basic courtesy and respect, regardless of who is behind the desk.