Name: Holiday Inn Express Hotel & Suites Livermore by IHG
Address: 3000 Constitution Drive, California, United States of America, Pleasanton - Livermore, US
Price range: $98–$192 per night
Rating: 8.53

What guests think

Across recent reviews, Holiday Inn Express Hotel & Suites Livermore by IHG is frequently praised for clean, comfortable rooms, friendly staff, and a generally good complimentary breakfast, alongside convenient, quiet surroundings and easy parking for a simple, dependable stay.

However, multiple guests reported elevator outages and recurring pool issues (dirty, very cold, or closed), plus several complaints about billing errors or inflexible refund policies. Some also noted noisy or hard-to-control air conditioning and occasional maintenance or housekeeping lapses such as dirty bathrooms, ants, or worn areas. Expect a straightforward stay with solid basics and a few operational rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciated free and easy parking. Several reviews cite elevator outages and recurring pool problems (dirty, very cold, or temporarily closed).

Related guest reviews

6

Jasbinder

Feb 19, 2024

·

Stayed 2 nights

Overall it was OK. Being vegetarian the only breakfast items we were able to consume were carbs and sugar. Also the elevators were out and so we had to traipse up and down 3 stories with luggage. A little concerned about security, was open really for anyone to enter. The only areas you could not enter without a key was your room. On a positive note however, our room was very roomy and clean.

4

David

Jun 3, 2025

·

Stayed 1 night

The pool was not clean and

4

Adelina

Feb 15, 2024

·

Stayed 1 night

The hotel is way over priced for the overall property period. The elevators were out of service and I was put on the 3rd floor. The hotel needs to be updated like NOW! So run down! They didn’t even offer me a discount for the inconvenience of not having the elevators working AND for how rundown it was! Stay away and go to Hampton Inn!

6

Christopher

Jan 22, 2024

·

Stayed 3 nights

Elevator was broken. Remote in my room did not work.

10

Mary

Oct 5, 2025

·

Stayed 6 nights

Gluten free options for breakfast. Pool needed a clean.

8

Ellen

Feb 19, 2024

·

Stayed 1 night

The staff was very friendly and accommodating. The elevator was broken, so they offered to reassign my room to accommodate. The free breakfast was good and well stocked. The hotel was clean .

4

Jessica

Aug 12, 2024

·

Stayed 1 night

Showed up and the pool was out of order due to the health department shutting them down. Had no soap in the bathroom. Then the embark morning woke up to the wall by the fridge covered in thousand of ants. Would not stay again at all.

10

Godfrey

Nov 27, 2024

·

Stayed 1 night

Safe area, easy parking.

8

Chris

Jun 20, 2025

·

Stayed 1 night

Overall, the hotel was comfortable and met my basic needs. The free parking was a definite bonus, and the staff was very welcoming. The only drawback was the air conditioning unit—it was loud and positioned directly across from the bed, which made it a bit uncomfortable. Aside from that, it was a good value for the price, and I’d consider staying there again.

10

Yen-Chih

Jan 29, 2023

·

Stayed 1 night

Clean and convenient, plenty of parking

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Cleanliness

Many guests found rooms clean and well kept. Others reported lapses including dirty bathrooms, ants, mold, worn hallway carpet, or missed service such as rooms not cleaned during multi-night stays.

Related guest reviews

10

Kenneth

Nov 5, 2025

·

Stayed 4 nights

Clean room and amenities. Friendly staff.

8

Rob

Feb 8, 2023

·

Stayed 4 nights

My only issue is that my room was not cleaned the entire time I was there. There was also a spot of blood on the sheets and the pillow case. Although, when I reported it they send someone up right away to change the sheets.

10

Craig

Jan 2, 2023

·

Stayed 1 night

Just a quick overnight family trip. Hotel was clean and staff was friendly. The breakfast was a great plus just enough to start the day.

4

Jessica

Aug 12, 2024

·

Stayed 1 night

Showed up and the pool was out of order due to the health department shutting them down. Had no soap in the bathroom. Then the embark morning woke up to the wall by the fridge covered in thousand of ants. Would not stay again at all.

10

Larry

Oct 31, 2025

·

Stayed 2 nights

Clean, comfortable bed adequate breakfast

10

Preston

Oct 16, 2025

·

Stayed 1 night

The room was clean and the check in went very smoothly. Good breakfast selection and a nice convenient hotel

6

Susan

Mar 9, 2024

·

Stayed 1 night

Bathroom was very dirty

10

Nick

Dec 7, 2023

·

Stayed 2 nights

The price was ok, and the room was clean and comfortable. The carpet in the hallways looks to need a redo but other than that the people are nice and the breakfast in the morning is good enough for what you need on a quick business trip

10

Michael

Jun 20, 2025

·

Stayed 1 night

Good, quiet, clean.

4

Teresa

Jun 9, 2025

·

Stayed 1 night

I decided to stay here because it's by IHG. My family has stayed in several hotels by IHG, and we enjoyed our stay. This hotel is not of IHG quality. The staff was friendly, but the hotel should not be labeled IHG. The breakfast was below what I expected. We had to change rooms because the mini frig started to leak which can happen but the room they put us in was two steps below than what we had. The bathroom had mold on the ceiling and the toilet started to leak later in the evening. I did not want to move again so I just put down towels.

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Rooms

Rooms are generally comfortable and quiet with good beds and some modern touches. Recurring drawbacks include loud or hard-to-control air conditioning and occasional in-room issues like nonworking TV remotes.

Related guest reviews

6

Christopher

Jan 22, 2024

·

Stayed 3 nights

Elevator was broken. Remote in my room did not work.

10

Rebecca

May 19, 2023

·

Stayed 1 night

New! Nice roller blinds and chaise lounge in room

8

Ray

Mar 16, 2023

·

Stayed 3 nights

Nice, clean, and big bathroom. Comfortable beds. Adequate breakfast. Convenient access to and from freeways

8

Mario

May 22, 2023

·

Stayed 1 night

The stay was good overall. Issues operating the air-conditioner. The volume control button on the remote control for the TV was not working.

10

Larry

Oct 31, 2025

·

Stayed 2 nights

Clean, comfortable bed adequate breakfast

10

Dennis

Mar 27, 2023

·

Stayed 3 nights

Very nice comfortable hotel.

10

Carmen

May 8, 2024

·

Stayed 1 night

Very comfy bed and pillows to rest after a long drive

10

Chris

May 13, 2023

·

Stayed 1 night

The staff were very friendly and helpful, the bed and room were great.

8

Chris

Jun 20, 2025

·

Stayed 1 night

Overall, the hotel was comfortable and met my basic needs. The free parking was a definite bonus, and the staff was very welcoming. The only drawback was the air conditioning unit—it was loud and positioned directly across from the bed, which made it a bit uncomfortable. Aside from that, it was a good value for the price, and I’d consider staying there again.

6

Gregory

Feb 5, 2024

·

Stayed 1 night

Room went from cold to hot every 30 minutes. Woke up many times throughout the night

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Service

Staff are frequently described as friendly and welcoming, with smooth check-ins for many stays. Recurrent complaints involve billing errors, double charges or inflexible refund policies, and an occasional delay in room readiness.

Related guest reviews

4

Claudia

May 20, 2024

·

Stayed 1 night

It was not ready my room when I arrived. It was not cleaned yet until 1 hour later

10

Kenneth

Nov 5, 2025

·

Stayed 4 nights

Clean room and amenities. Friendly staff.

10

Rose

Jul 22, 2025

·

Stayed 1 night

Very friendly staff member who checked us in & signed us up for their rewards program quickly & efficiently. Our room was clean, quiet & comfy. Unfortunately, we had to check out early to catch our flight so we missed the complimentary breakfast, but we will definitely return again to this hotel!

10

Ariunbat

Jun 23, 2025

·

Stayed 1 night

Very nice staff, freindly and clean hotel

4

kyle

Jun 19, 2024

·

Stayed 1 night

unwilling to make a common sense accommodation to customers even when they have provided no service and suffered no loss.

8

Kendra

Jun 26, 2023

·

Stayed 1 night

The hotel was really good. Awesome breakfast. The only problem I had is when I checked out. I had a card on hold. I told them I was going to pay cash for the room. I got the receipt and it said cash but when I got home found out they billed my card which really messed up my bank account. Called the hotel up they said sorry but could not fix tell a couple of days. They acted like did not care. The front desk person service was not good and they don't listen to the customer. Now I have to dispute the charge and I should not have to do all this if the person would have listened to me.

4

Tonya

Oct 15, 2025

·

Stayed 7 nights

Horrible billing system. I ended up with pending charges for the full amount of the room, plus the actual charges for the full amount of the room on my credit card, for 4 rooms total, with stays of 4 - 8 nights. I have never experienced this type of billing and I stay in hotels at least 150 nights per year. At the next hotel, I asked about the process, and was assured that the hotel did not charge this way. They also noted that they had never heard of this type of situation either. Although I would stay again with my next visit just based on the hotel, but with this crazy billing, I will choose another.

10

Martha

Jul 14, 2025

·

Stayed 1 night

Front desk staff was friendly, informative & I appreciate that very much.

10

Darlene

Jun 29, 2025

·

Stayed 3 nights

Friendly staff.

2

Sofia

Jun 30, 2023

·

Stayed 1 night

Double charged and have yet to receive refund.

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Location

Location is convenient to highways and events, and several guests described the area as quiet and safe. A few raised security concerns, including reports of vehicle break-ins and easy access to common areas.

Related guest reviews

6

Jasbinder

Feb 19, 2024

·

Stayed 2 nights

Overall it was OK. Being vegetarian the only breakfast items we were able to consume were carbs and sugar. Also the elevators were out and so we had to traipse up and down 3 stories with luggage. A little concerned about security, was open really for anyone to enter. The only areas you could not enter without a key was your room. On a positive note however, our room was very roomy and clean.

10

Jilliyn

Sep 4, 2023

·

Stayed 2 nights

We needed to be near Benioff Children’s Hospital but Oakland feels unsafe, this hotel is near enough to the hospital and the area is lovely and safe.

6

Nick

Sep 23, 2025

·

Stayed 4 nights

While I was there, for the second year in a row, multiple work trucks were broken into and their tools were taken, this happened on Tuesday and Wednesday night. 2 nights back to back and also last year when I stayed. Even though they were not my trucks, I feel that Holoday in and the state of California should be doing something to protect the contractors doing work in the area.

10

Mary

Nov 1, 2024

·

Stayed 1 night

Safe quiet convenient

10

DeRon

Apr 11, 2025

·

Stayed 3 nights

I like that the hotel was right off the highway. The pool

8

Ray

Mar 16, 2023

·

Stayed 3 nights

Nice, clean, and big bathroom. Comfortable beds. Adequate breakfast. Convenient access to and from freeways

10

Robert

Sep 22, 2023

·

Stayed 1 night

Perfect location for our event.

10

John

Dec 9, 2024

·

Stayed 1 night

The property is in a convenient and quiet, safe area. David at the front desk was freindly and efficient.

10

Pretheeban

Nov 18, 2024

·

Stayed 2 nights

Breakfast is good. Convenient location Clean No fan in the restroom

10

Godfrey

Nov 27, 2024

·

Stayed 1 night

Safe area, easy parking.

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Dining

Breakfast is widely appreciated as good, hot, and with some options (including gluten-free), though a few guests found quality average or vegetarian choices limited.

Related guest reviews

10

Shyana

Jun 3, 2024

·

Stayed 1 night

Absolutely treated our group amazingly and for sure will be staying again. The breakfast was amazing and the staff was so kind to every request!

6

Jasbinder

Feb 19, 2024

·

Stayed 2 nights

Overall it was OK. Being vegetarian the only breakfast items we were able to consume were carbs and sugar. Also the elevators were out and so we had to traipse up and down 3 stories with luggage. A little concerned about security, was open really for anyone to enter. The only areas you could not enter without a key was your room. On a positive note however, our room was very roomy and clean.

10

Scott

Oct 15, 2025

·

Stayed 1 night

Great breakfast potatoes!

10

Mary

Oct 5, 2025

·

Stayed 6 nights

Gluten free options for breakfast. Pool needed a clean.

10

Dhaval

Aug 18, 2024

·

Stayed 1 night

Very nicely maintained property, with a really nice free hot breakfast. Enjoyed the room with good bed, desk etc. WiFi was ok.

10

Larry

Oct 31, 2025

·

Stayed 2 nights

Clean, comfortable bed adequate breakfast

10

Preston

Oct 16, 2025

·

Stayed 1 night

The room was clean and the check in went very smoothly. Good breakfast selection and a nice convenient hotel

10

Kenneth

Mar 11, 2023

·

Stayed 1 night

One of the better Holiday Inn express as I’ve stayed at. Staff was very friendly and the hotel is very clean. The breakfast area was nice and the breakfast was decent.

4

Teresa

Jun 9, 2025

·

Stayed 1 night

I decided to stay here because it's by IHG. My family has stayed in several hotels by IHG, and we enjoyed our stay. This hotel is not of IHG quality. The staff was friendly, but the hotel should not be labeled IHG. The breakfast was below what I expected. We had to change rooms because the mini frig started to leak which can happen but the room they put us in was two steps below than what we had. The bathroom had mold on the ceiling and the toilet started to leak later in the evening. I did not want to move again so I just put down towels.

8

Gholamreza

Oct 14, 2023

·

Stayed 1 night

Very friendly staff. Good & reasonable breakfast.

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Month	Average price
January	$127
February	$124
March	$126
April	$141
May	$125
June	$122
July	$117
August	$120
September	$146
October	$141
November	$130
December	$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $134	18 $130	19 $121
20 $118	21 $160	22 $192	23 $183	24 $123	25 $115	26 $115
27 $111	28 $147	29 $156	30 $156

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $111	3 $114
4 $107	5 $141	6 $149	7 $158	8 $123	9 $120	10 $114
11 $111	12 $141	13 $158	14 $149	15 $128	16 $119	17 $98
18 $99	19 $132	20 $136	21 $132	22 $109	23 $118	24 $111
25 $98	26 $125	27 $131	28 $149	29 $123	30 $131	31 $101

Holiday Inn Express Hotel & Suites Livermore by IHG

Prices for Holiday Inn Express Hotel & Suites Livermore by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (Leisure)

Room, Accessible (Mobility, Roll-In Shower)

Standard Room

Standard Room, 2 Queen Beds

Standard Room, Multiple Beds

Suite, Accessible, Corner (Mobility)

Standard Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed

Guest reviews of Holiday Inn Express Hotel & Suites Livermore by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Holiday Inn Express Hotel & Suites Livermore by IHG

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