Name: Residence Inn by Marriott Palo Alto Los Altos
Address: 4460 El Camino Real, North Los Altos, Los Altos, California, United States of America, Los Altos, Santa Clara County, US
Price range: $141–$907 per night
Rating: 8.43

What guests think

At Residence Inn Palo Alto Los Altos, guests frequently praise the friendly staff, spacious suite-style rooms with kitchens, and convenient, quiet location near shops and restaurants, while breakfast is often highlighted as a strong point.

Some reviews cite understaffing and occasional unhelpful or unprofessional service, and limited or missed housekeeping. Wi-Fi can falter on longer stays, and a few guests reported odors or worn carpets, plus maintenance issues; facilities like the pool or hot tub sometimes feel unclean or have downtime, and parking carries an extra fee. Expect a comfortable extended-stay base with mostly friendly service and some operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities include a pool and hot tub and convenient parking; several reviews note that parking is paid. Some guests reported towel shortages and occasional pool or hot tub cleanliness issues or downtime.

Related guest reviews

8

Joan

Jan 3, 2024

·

Stayed 10 nights

I enjoyed the heated pool

10

sanford

May 4, 2025

·

Stayed 2 nights

Nice property. Easy parking. BBQ grills, large fire pit, large pool, sport court and laundry machines available for guest use. Breakfast included. Kitchenettes and comfortable sofa sleepers. First time at a Residence Inn. Would choose again.

2

Alex

Aug 28, 2023

·

Stayed 13 nights

I turned down vehicle parking which was very expensive (additional $24/day). But I still get charged for it despite telling the front desk during checkin and upon checkout.

8

Mary

Jul 3, 2025

·

Stayed 1 night

Everything was great at the property, from staff to breakfast. Ny kudos to the lady that was diubg breakfast by her self making sure wveryone was feed. She was very attentive abd nade sure nothing was enpty for guest to get . My only complaint was not having enough towels at the swinming area took about 45 min to hour to get some towels.

10

Arthur

Feb 24, 2023

·

Stayed 2 nights

Good neighborhood of Palo Alto, Walking distance to restaurants. But need to pay extra parking fee.

6

Andrea

Jan 1, 2025

·

Stayed 4 nights

Hot tub didn’t work

10

Lydmila

Aug 8, 2024

·

Stayed 6 nights

Excellent staff! All requests were fulfilled. Ideal underground parking. Great location: close to everything. Perfect for families.

8

Edward

Sep 30, 2023

·

Stayed 1 night

Workout facilities and pool

10

Sean

May 12, 2025

·

Stayed 2 nights

Mostly for the pool and breakfast

6

Kent

Jul 13, 2024

·

Stayed 1 night

They ran out of food during breakfast. Pool and hot tub was dirty.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the hotel and rooms as clean and well maintained. However, there are recurring reports of missed or minimal housekeeping, unpleasant odors or dirty carpets, and occasional lapses like a dirty coffee machine.

Related guest reviews

6

Carol

Jun 25, 2025

·

Stayed 2 nights

Dirty coffee machine. Not as close to airport as advertised. Fire hose water pressure - almost bruising. Sketchy area. Comfortable bed

10

Saswati

Sep 16, 2023

·

Stayed 5 nights

I had a good 1-week stay! The room was clean, maintained. The area is also uite good with shops, restaurants nearby. Breakfast was good too.

10

humberto

Jun 24, 2025

·

Stayed 1 night

Was clean, quiet, nice area , love the room setting

4

Lisa

Jul 31, 2023

·

Stayed 2 nights

Our room was not cleaned even though we requested it twice and were told it would be. We also did not get toiletries in our room (soap, lotion), and when requested only got the lotion. There was also a musty odor in the room and no towels at the pool. At breakfast, not all the tables were cleaned, they ran out of plates and seemed very short-staffed with long lines and wait times for food which also was not very good.

4

Aram

May 27, 2023

·

Stayed 5 nights

Outdated, limited housekeeping, subpar breakfast.

8

leon F

Jun 17, 2025

·

Stayed 4 nights

This property is nice, has a great location, and is quiet. Check-in was excellent. However, it seems to be understaffed. We tried to get some towels, but received no answer, so we had to ask for them in person at the front desk. Additionally, housekeeping room cleaning was minimal; they missed one day, even though we had requested it, and the carpets were dirty.

10

Basak

May 11, 2025

·

Stayed 1 night

Clean, quite, big rooms, I enjoyed my stay!

10

Tatyana

Jun 23, 2025

·

Stayed 1 night

I like friendly personal, very clean, very good breakfast

6

Maan

Jan 8, 2025

·

Stayed 3 nights

Bad smell in the entrance hall from the back door to the room destroyer and elevator, it was like old carpet smell

10

Toshikazu

Aug 31, 2023

·

Stayed 2 nights

Room description wasn’t clear but the studio and 1 bedroom are similar in size. The only difference being the layout where there is or isn’t a wall/door partition that separates the sleeping area. Otherwise, seems to be the same room so get the 1 bedroom if you need the privacy and if you’re by yourself, the studio might be better choice since the room feels more open. Other than that, it was clean, quiet and comfortable. Has a full kitchen with sink, electric stove, fridge and utensils. They also serve complimentary breakfast for the guests too. Would definitely stay there again.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Spacious, quiet suite-style rooms with full kitchens suit families and longer stays. Wi-Fi reliability can drop during extended stays, and a few reviewers noted occasional maintenance quirks.

Related guest reviews

10

laurie

Mar 23, 2025

·

Stayed 2 nights

Really comfortable hotel. Very nice staff. Breakfast is really good compared to the Residence Inn in Mountain View/Los Altos. Most rooms i think are updated now.

8

Mizuho

Nov 3, 2025

·

Stayed 6 nights

Everything is good, except can’t use wi-fi after 5 days. (ask staffs, but couldn’t solve)

8

Grace

Jan 14, 2023

·

Stayed 19,371 nights

Stayed here for a week for business travel, love the big rooms and quiet neighbourhood.

10

sanford

May 4, 2025

·

Stayed 2 nights

Nice property. Easy parking. BBQ grills, large fire pit, large pool, sport court and laundry machines available for guest use. Breakfast included. Kitchenettes and comfortable sofa sleepers. First time at a Residence Inn. Would choose again.

4

Yusuke

Apr 3, 2024

·

Stayed 2 nights

Internet connection is terrible.

10

laurie

Jan 12, 2024

·

Stayed 1 night

I love this hotel. Great staff and good area. This is the first time I've stayed with them and the mattress was really bad. Other than that is was a great stay.

6

Liang

Jul 26, 2025

·

Stayed 1 night

It’s ok. Many dead cellphone signals spots across the property

10

Amanda

Jun 7, 2025

·

Stayed 1 night

The place was quiet and clean. Front desk staff was very friendly with helpful suggestions about the neighborhood for shopping and dining. The room was quite big with everything in the kitchen so you can cook meals by yourself. It’s just like an apartment. Walkable distance to Walmart, Trader Joe’s, Safeway etc shops for everything you need. We like it, but only one thing needs to be careful: don’t get into the shower tub until you have warm water coming out because the shower head can’t be moved from the top.

10

Lydmila

Feb 26, 2025

·

Stayed 6 nights

One bedroom suite is an excellent accommodation. The staff is extremely helpful. This is a perfect place for an extended stay.

10

Toshikazu

Aug 31, 2023

·

Stayed 2 nights

Room description wasn’t clear but the studio and 1 bedroom are similar in size. The only difference being the layout where there is or isn’t a wall/door partition that separates the sleeping area. Otherwise, seems to be the same room so get the 1 bedroom if you need the privacy and if you’re by yourself, the studio might be better choice since the room feels more open. Other than that, it was clean, quiet and comfortable. Has a full kitchen with sink, electric stove, fridge and utensils. They also serve complimentary breakfast for the guests too. Would definitely stay there again.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful with smooth check-in. Several reviews, however, cite understaffing, slow towel delivery or no phone response, unprofessional interactions, and occasional problems honoring requests or reservations.

Related guest reviews

2

Mojgan

May 7, 2023

·

Stayed 11 nights

Not trustworthy. They did not honor my booked and canceled it exactly the same day that I was ready to check in despite of taking the charging amount out of my account 4 days in advance, causing lots of mental and financial damages.

10

Cheryl

Oct 2, 2025

·

Stayed 7 nights

Staff goes above and beyond.

2

Laura

Aug 10, 2025

·

Stayed 1 night

Here is a version you can post that is professional, to the point, and doesn't require a name: I am writing to express my dissatisfaction with the service I received from the front desk staff, particularly the representative who was working. Her demeanor was completely unprofessional and unwelcoming. When I tried to ask a question, she responded with heavy breathing and long, unprofessional pauses ("uhhhs"), making the interaction feel awkward and rude. The front desk staff lacked basic customer service skills and manners. To be frank, I have received better service at a fast-food drive-thru. This kind of service reflects poorly on your business, and I hope it will be addressed to prevent future negative customer experiences.

10

Lydmila

Aug 8, 2024

·

Stayed 6 nights

Excellent staff! All requests were fulfilled. Ideal underground parking. Great location: close to everything. Perfect for families.

10

Lydmila

Feb 9, 2023

·

Stayed 7 nights

Excellent location, caring stuff, very good breakfast

8

leon F

Jun 17, 2025

·

Stayed 4 nights

This property is nice, has a great location, and is quiet. Check-in was excellent. However, it seems to be understaffed. We tried to get some towels, but received no answer, so we had to ask for them in person at the front desk. Additionally, housekeeping room cleaning was minimal; they missed one day, even though we had requested it, and the carpets were dirty.

10

Lydmila

Feb 26, 2025

·

Stayed 6 nights

One bedroom suite is an excellent accommodation. The staff is extremely helpful. This is a perfect place for an extended stay.

6

Terry

Jul 13, 2024

·

Stayed 2 nights

I requested a room on the first floor because my daughter was having surgery and wouldn’t be able to walk far… they put us at the end of a long hall on the second floor. then when I asked to change rooms the stated they were sold out for the evening… I checked the properties availability on Expedia and there were multiple rooms still available .. i spoke to the front desk again to no scale. I ended up checking out and going to a different hotel

10

Judith

Nov 8, 2023

·

Stayed 8 nights

Easy checking in, friendly and helpful staff, great breakfasts, everything was great!!!!

4

Devendra

Jul 6, 2024

·

Stayed 5 nights

We have to ask 4 times to get the towels that was huge inconvenient every day

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient, quiet area within walking distance of shops and restaurants, and handy for Stanford visits. A few guests found signage confusing or felt it was less close to the airport than expected.

Related guest reviews

6

Carol

Jun 25, 2025

·

Stayed 2 nights

Dirty coffee machine. Not as close to airport as advertised. Fire hose water pressure - almost bruising. Sketchy area. Comfortable bed

10

Rusty D.

Jun 5, 2023

·

Stayed 1 night

Breakfast was awesome and the rooms were clean and comfortable. Great price for stay close to Stanford for NCAA baseball tournament….we will be back again. Thanks, Rusty

10

Deanna

Jun 15, 2024

·

Stayed 4 nights

Great proximity to the restaurants and grocery stores!

10

Arthur

Feb 24, 2023

·

Stayed 2 nights

Good neighborhood of Palo Alto, Walking distance to restaurants. But need to pay extra parking fee.

10

laurie

Feb 19, 2024

·

Stayed 1 night

Nice place to stay. The staff is always nice, friendly, and helpful. Good location.

10

Lydmila

Feb 9, 2023

·

Stayed 7 nights

Excellent location, caring stuff, very good breakfast

10

Amanda

Jun 7, 2025

·

Stayed 1 night

The place was quiet and clean. Front desk staff was very friendly with helpful suggestions about the neighborhood for shopping and dining. The room was quite big with everything in the kitchen so you can cook meals by yourself. It’s just like an apartment. Walkable distance to Walmart, Trader Joe’s, Safeway etc shops for everything you need. We like it, but only one thing needs to be careful: don’t get into the shower tub until you have warm water coming out because the shower head can’t be moved from the top.

10

russell

Aug 20, 2024

·

Stayed 3 nights

walking distance to stores

8

Satoru

Sep 29, 2024

·

Stayed 1 night

Walking distance to large shopping center. Convenient location.

10

laurie

Dec 19, 2024

·

Stayed 1 night

Nice hotel with a wonderful staff. It has a good location.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for being tasty and satisfying. At busy times, items can run out and tables may be slow to clean, leading to lines and a less enjoyable experience.

Related guest reviews

10

Jasmine

Aug 12, 2025

·

Stayed 1 night

The breakfast was great, the pillows were fluffy.

10

Saswati

Sep 16, 2023

·

Stayed 5 nights

I had a good 1-week stay! The room was clean, maintained. The area is also uite good with shops, restaurants nearby. Breakfast was good too.

10

Kyle

Sep 25, 2023

·

Stayed 1 night

This property was everything we needed and more! Daily breakfast was delicious and the staff was courteous and friendly!

10

Ruby

Jun 16, 2025

·

Stayed 1 night

The breakfast was amazing!! The room was outstanding and my family and I enjoyed our stay!

4

Lisa

Jul 31, 2023

·

Stayed 2 nights

Our room was not cleaned even though we requested it twice and were told it would be. We also did not get toiletries in our room (soap, lotion), and when requested only got the lotion. There was also a musty odor in the room and no towels at the pool. At breakfast, not all the tables were cleaned, they ran out of plates and seemed very short-staffed with long lines and wait times for food which also was not very good.

10

Vickie

Mar 16, 2025

·

Stayed 1 night

Nice facility. Very friendly front desk staff. Nice buffet breakfast.

10

Judith

Nov 8, 2023

·

Stayed 8 nights

Easy checking in, friendly and helpful staff, great breakfasts, everything was great!!!!

10

Tatyana

Jun 23, 2025

·

Stayed 1 night

I like friendly personal, very clean, very good breakfast

10

Deanna

Jun 18, 2024

·

Stayed 8 nights

Omg! This place has amazing breakfast. I don’t think there’s another breakfast that is more satisfying than this place! Also room is comfortable and spacious. It was clean and the staff is so friendly. Highly recommend!

6

Kent

Jul 13, 2024

·

Stayed 1 night

They ran out of food during breakfast. Pool and hot tub was dirty.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$256
February	$337
March	$334
April	$295
May	$341
June	$323
July	$238
August	$292
September	$343
October	$303
November	$251
December	$231

Su	Mo	Tu	We	Th	Fr	Sa
				1 $435	2 $173	3 $173
4 $309	5 $585	6 $907	7 $728	8 $541	9 $173	10 $227
11 $289	12 $612	13 $759	14 $697	15 $552	16	17 $193
18 $328	19 $509	20 $584	21 $664	22 $473	23 $164	24 $164
25 $309	26 $455	27 $541	28 $575	29 $407	30 $154	31 $154

Residence Inn by Marriott Palo Alto Los Altos

Prices for Residence Inn by Marriott Palo Alto Los Altos

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed with Sofa Bed

Suite, 2 Bedrooms

Studio, 1 Queen Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom

Guest reviews of Residence Inn by Marriott Palo Alto Los Altos

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Palo Alto Los Altos

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $141	19 $141
20 $253	21 $507	22 $713	23 $758	24 $480	25 $141	26
27 $318	28 $520	29 $538	30 $538