TownePlace Suites by Marriott Ontario Airport

Our room was pre paid we dod the deposit they told us one card did not work we showed them it did and they asked for my card charged it too and now they keep trying to charge us the cost of the prepaid room on top of two deposits

The staff was so awesome and sweet! We were there for a funeral and they were very accommodating to our needs! What I thought was a negative were the rooms they were outdated and basic for the price ! Over the years Marriott has went downhill . I honestly wouldn’t stay at a Marriott hotel again . The only reason it’s not 1 star is because of the staff.

Clean room. Friendly staff

We recently stayed at a hotel in Ontario, and unfortunately, our experience was quite frustrating due to several issues with the amenities. The bedding was a major concern. Our daughters had to sleep on the mattress from the living room couch because there was no suitable place to put the main mattress on the floor. That couch mattress had exposed springs and was very uncomfortable, causing our children to wake up with aches. In the kitchen area, the microwave was installed in a way that it couldn’t open fully due to the wall placement. Although the hotel provided a smaller microwave, it wasn’t suitable for larger meals. Additionally, the oven was placed next to the refrigerator without proper ventilation, making the kitchen extremely hot and unsafe for our kids to be around when the oven was in use. To add to the inconvenience, we had to keep the oven door open while cooking because the sheet pans provided—and even those we bought ourselves—did not fit inside. This made it difficult to prepare meals, especially during something like a Christmas dinner, and was simply not the level of convenience we expected. In summary, these issues made our stay far from comfortable, and we hope the hotel takes this feedback seriously. We’d rate the experience a 3 out of 5, due to the staff being very helpful. but overall, it was quite disappointing for the price.

The hotel needs a dedicated security staff and more security cameras. A man dressed in all black knocked on my door at 4:00 am and then disappeared.