Embassy Suites by Hilton Santa Clara Silicon Valley

Great place to stay and the staff is wonderful

Room was horrendous and smelled like a sewer !! Even worker came up to fix it and couldn’t believe the smell.The front desk credited me $100.00. I wasn’t going to argue with them but they should of comped the whole thing considering I had my daughter with me and we just wanted to throw up.

I enjoyed the pool and the fitness room. The suite was nice also and had blackout windows.

Woke up to a note being slid under our door saying we were being charged and extra $350 for smoke or vape sensors being set off. We do not smoke or vape. Went to the front desk to complain and they removed the fee, but that just made it feel like they were trying to rip us off for no reason. Also the breakfast was sub par. Embassy Suites has a good reputation for having above average breakfasts, but not this one. They brought out rubbery pancakes, luke warm potatoes, half pieces of bacon, and none of it felt clean. Also other Embassy Suites I’ve been to had biscuits and gravy, not this one. The hotel felt old with a cheap facelift. Also I like a cold cold room to sleep in, and the ac didn’t get cold enough for my liking to the point that I slept on top of the sheets. The underneath sink area looks as if it needed better cleaning. The pull out bed had pieces of food under it. All small infractions in my book not worthy of complaining with staff, but all worth noting as to me all the small annoyances really added up. Also be prepared to pay an additional $30 a night for self parking. The pool is also very small and no hot tub. Was going to take my son swimming but with 5 children in the area it felt like a full party. We stay in the bay a lot for Soccer tournaments and I can assure you there are better places to stay and you can save an extra $150 over the Embassy Suites in Palo Alto. The only high light was the tall African American bartender woman. She was great.

Clean room, great amenities