Name: Embassy Suites by Hilton Orlando North
Address: 225 Shorecrest Dr, Orlando, Florida, United States of America, Orlando, Florida, US
Price range: $117–$225 per night
Rating: 8.43

What guests think

Travellers describe Embassy Suites by Hilton Orlando North as offering spacious suites, a popular free breakfast with omelet station, and a convenient lakeside location, but also note extensive ongoing renovations that impact common areas, noise, and elevator availability.

Guests enjoy the complimentary evening drinks and on-site steakhouse, while feedback on the indoor pool and hot tub ranges from enjoyable to too hot, overly chlorinated, or temporarily unavailable. Staff are often described as friendly and helpful, but some report rude or slow front-desk service, room-type mix-ups, and housekeeping lapses. Rooms are generally spacious and comfortable, though some feel dated, have small bathrooms, A/C or noise issues, and some balconies are sealed. Expect good value perks in a convenient spot, with renovation trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large indoor pool and hot tub, complimentary evening drinks, free parking, and an on-site steakhouse are appreciated, but extensive renovations and occasional elevator outages, pool closures, or chemical/temperature issues have affected stays.

Related guest reviews

6

John

Jul 9, 2025

·

Stayed 1 night

Meal at Omaha Steakhouse was expensive and not very good. Better to find a Texas Roadhouse or longhorn for half the price. 3 of the 4 elevators were down at some point during our stay. Extreme lines trying to get to our rooms and long waits trying to get down. Stairs door is locked on the 1st floor so taking stairs up was not an option. Someone finally propped the stairs door open.

2

Merydith

May 28, 2025

·

Stayed 2 nights

The pool was so hot, no circulation the chemicals so strong you couldn't stay in pool area. The pool was 4ft deep at the deepest point. Not kid friendly hotel at all. But what was worst, the rooms were so hot.

4

Cydrial

Jul 14, 2025

·

Stayed 4 nights

Hotel Review: Extremely Disappointed – Misleading Amenities and Poor Maintenance I booked this hotel solely because it advertised an indoor pool, which was a key amenity I was looking for. I even confirmed it was operational before finalizing my reservation. However, upon arrival, I was extremely disappointed to find out that the pool was not in service for the entirety of my four-day stay. This was never communicated to me before check-in or at any point during my visit, despite me raising the issue with the front desk. I received no explanation, update, or effort at resolution from the management staff. Beyond that major issue, the hotel room itself was not up to standard. The door did not close properly, compromising both safety and comfort. The shower leaked water all over the bathroom floor, and the drain was clearly not functioning correctly, making it a hassle to use each day. My trip to Florida was heavily impacted by this experience. The main reason I booked this property was for the indoor pool, and not having access to it made the entire stay feel like a waste. It’s frustrating to rely on advertised amenities only to be let down upon arrival. I would not recommend this hotel unless there are major improvements in communication, facility maintenance, and guest service.

10

Damaris A Age

Aug 24, 2024

·

Stayed 1 night

Overnight stay. Good size pool and hot tub area that we were able to enjoy. Very comfortable bedding. Made to order hot breakfast. Very nice atrium area with plenty of comfortable seating and a nice restaurant/bar available.

10

Clinton

Jul 18, 2024

·

Stayed 1 night

Free breakfast and free parking! Excellent air conditioning! Omaha Steaks!

10

andres

Dec 23, 2024

·

Stayed 3 nights

Too much Cloro in the pool

4

Jon

May 22, 2023

·

Stayed 1 night

Unfortunately, this hotel is under renovation. I think when the renovation is done, it will be very nice and be exceptional. However, there was no notice whatsoever that we would be coming to a hotel in the middle of construction. The entire place smelled like paint and fumes and chemicals, there were boards up everywhere we had to walk around, the elevators only one worked, and there were lines of people going up and down. It would have been nice to have some sort of notification that there was work in progress, however, there was none, and we found this out after we drove all day to the hotel, and checked in. As I said, when they finish the renovations, everything will look amazing. In the meantime, it seems fair that guest should know that there is construction before they just show up and find out that the hotel is an active construction site.

10

Susan

Dec 28, 2024

·

Stayed 3 nights

I love breakfast and happy hour. The seating area is very nice. The rooms are set up well and have everything we need. Very clean and easy to walk out to see lights nearby. Only thing I think could be improved was more ventilation in pool area. The chlorine burns your eyes after awhile.

10

jonathan

Jan 20, 2025

·

Stayed 1 night

Easy to find with plenty of free parking. There are several dining options within walking distance, we went to the Kia Center for NBA game and it was well placed with only a ten minute drive. We were able to check in early no problem and our suite was spacious with large Tv in living and bedroom. Lovelly l shaped sofa, microwave, sink and coffee/tea maker. Nice coffee bags decaf and regular provided. Bed very very comfortable and shower had great water pressure. Indoor pool nice temperature and very clean with a spa bath and towels also provided. Breakfast was fine some yoghurts and fresh fruit as well as hot food and bagels etc. I will stay again

8

Vivian

Apr 27, 2023

·

Stayed 1 night

This hotel is under construction, big plastic sheets up in the lobby and center of the hotel, the indoor pool was not usable because it is cold, and the restaurant was nice but closed early. Rooms are comfortable and well appointed.

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Cleanliness

Many guests found areas clean, yet recurring complaints cite dust, mildew or mold odors, pests, and worn finishes.

Related guest reviews

2

Vivien

Nov 5, 2025

·

Stayed 1 night

I booked a king suite and was put in a two double bed room after being told they "oversold" king suites. There was hair in the bathtub and a cockroach in the bathroom - absolutely disgusting!!!!!! Front desk girls were nice and tried to be helpful but there's no resolution to this other than a refund. DO NOT STAY HERE

10

MICHAEL

Jul 4, 2025

·

Stayed 1 night

First of all, great breakfast. Super clean hotel. Easy to check in. Very spacious room. I wish I could have stayed longer. I was there for work but I will definitely come back for pleasure trips to the area. Great value.

2

erica

Jun 7, 2025

·

Stayed 3 nights

The main areas are nice but when we checked into the room we immediately smelled mold. They gave us an option to try another room but it had the same smell. We had a dinner reservation that we had to get to so we unloaded our stuff, lowered the AC to try and help the smell (thinking it just needed to be aired out) we got back late and the room smelled the same. We had our two young daughters and couldn’t leave to another place that late. The next morning we all woke up with coughs. My husband checked the ac vents and they were COVERED in black mold! We told the front desk and they gave us a refund of the rest of our stay but still charged us for the night we stayed. On top of that, we paid for a balcony room and there was no actual balcony and the sliders don’t actually open! The room was dated, things rusty, and extremely dangerous with the mold in the vents

2

mary

Dec 27, 2023

·

Stayed 2 nights

It was just dirty everywhere and I have stayed here before and it was not like this. Worst Christmas experience ever just ghetto

2

Alan

Feb 16, 2023

·

Stayed 3 nights

noisy and cockroaches

2

Zahiry

Jun 26, 2023

·

Stayed 5 nights

The listing never said it was under construction. The entire center of the hotel was under construction, apparently since covid. The area was not covered, therefore, there was dust and dirt everywhere! The elevators were filthy. Everything you touched was dusty. The rooms smelled and it felt like you were breathing in dust. We stayed one night because we arrived near midnight and my kids were exhausted but left first thing in the morning. People must cancel all the time because they didnt even question why we only wanted to stay one night vs 5 booked. The vending machines for water weren’t even working so the front desk had to provide me some, after trying 3 different machines. The hotel has potential but they need to advise the very heavy construction.

10

Oscar

Jul 6, 2025

·

Stayed 3 nights

highly recommended, very clean

2

Heather

Jun 12, 2023

·

Stayed 2 nights

The whole hotel was a mess due to renovations that we knew nothing about, our room was not clean, there was pee on the toilet seat when we arrived, and the shower hardly worked. It would have been nice to know that we were staying in a construction zone.

2

Luis Alfredo

Jun 15, 2025

·

Stayed 2 nights

Only 2 elevators was working and the hotel was sold out!! The cleaning is very bad Room with rusted doors noise and the a/c not cooling enough

2

Nkosana

Mar 29, 2024

·

Stayed 3 nights

There were bugs in the rooms, bathroom had mildew smell, dog barking the entire time of our stay. Breakfast server served me bacon that looked like it was a week old. Gym was adequate but subar based on other hotels I've frequesnted. I've been to other Embassy Suites and had a much better experience, I believe this property is just old and in need of drastic overhaul in thier accomodations and facilities.

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Rooms

Suites are generally spacious and comfortable, but some feel dated with very small bathrooms, noise or A/C issues, and some balconies are sealed.

Related guest reviews

6

Antwan

May 16, 2025

·

Stayed 2 nights

Property was by a lake with a nice view. Breakfast need a little more work. And the rooms are hollow which allows for complaints better to stay on Lower level

6

Morganna

May 4, 2025

·

Stayed 2 nights

Our room was beautiful, clean and cozy! Customer service was amazing! My only issues was a few of our outlets were unusable so two large corners of the room were unable to be lit, or provide adequate usage of charging our mobile devices during the stay. The mattress on the pullout sofa bed was also a bit worn for wear, not the comfiest or the cleanest so we needed to double wrap it with extra sheets before sleeping.

10

Nataliya

Jul 13, 2025

·

Stayed 1 night

Everything was great, except our room window faced to the roof with noisy ventilation unit.

6

Amarelys

Sep 29, 2024

·

Stayed 8 nights

The lobby is very pretty, but the rooms are such a bubble buster. Teeny, tiny bathrooms, rust, a freezer that our items got stuck in and couldn't remove at checkout, disappointing television service. You can't even connect an HDMI to watch your own stuff from your laptop. They close off the lounge and pool after a certain time, so if you need to take a break from your room after that's closed, or you're a night owl, this isn't the place for you. We needed extra bedding for our baby to sleep on the floor in our room. They said they didn't have any, so we went out and bought a crib mattress from Target instead. It looks like a luxury hotel, but it's a shallow experience. Once you get in, you realize it's not very deep. The staff is very friendly. We didn't get to experience the breakfast because it was so crowded every morning. The couch was too firm, the carpet felt dirty.

10

MICHAEL

Jul 4, 2025

·

Stayed 1 night

First of all, great breakfast. Super clean hotel. Easy to check in. Very spacious room. I wish I could have stayed longer. I was there for work but I will definitely come back for pleasure trips to the area. Great value.

8

bodo

May 18, 2024

·

Stayed 2 nights

The hotel room really was a suite, quite big and the beds were really good. The hotel is nicely set-up with the kind of courtyard. Not good was that you could hear the traffic noise from the interstate. I have hoped for better windows. And not really a biggie just mentioning it, both evenings we can “home” at 9 pm, the bar was closed. After all we would chose it again, may be on the other quieter side of the building.

10

Susan

Jul 5, 2025

·

Stayed 1 night

Room was spacious and clean. Staff is always helpful and knowledgeable. Extra food and bars set up for guests was great. Watching fireworks display was very convenient.

4

Jan

Oct 18, 2025

·

Stayed 2 nights

The hotel rooms are very old. The attached pics show it clearly. When we first walked into our room, it had a very strong smell of chemicals or cleaning products, not sure. The bathroom is maybe 6'7" in height max (very claustrophobic for tall people) and the tiny beds with the super thick blanket doens't make for a good nights sleep.

10

Kristie

Sep 22, 2023

·

Stayed 1 night

Beds seem small, nothing in the bathroom to set your personal items on when using them and not a fan of the sliding bathroom door - lacks privacy. Greeting when we checked in was wonderful as were the hotel staff at breakfast.

2

Tonya

Jun 15, 2023

·

Stayed 1 night

First off. Yes, it did say it was under renovations, (Just a heads up, it’s a lot of renovations, the hotel is all torn up) and they stated SOME rooms would be affected by this. But I wasn’t expecting when I got to check in to check into my balcony room which I paid more for and i was told that all the balcony rooms have been closed due to the renovation. They should state that when making a reservation that balconies will be closed and they should not be charging more for a balcony if you can’t get any use out of it. If I would’ve known all the balcony rooms were not balcony rooms as of now, I would’ve definitely not made a reservation here. I specifically wanted a room with a balcony. That’s why I booked this hotel. The walls are very thin, the room next to me had there tv on all night long, and I could hear it clear as day, and it kept me up for most of the night. Just be aware if you book this hotel, as of right now, the pictures they are showing are NOT what the hotel looks like. It’s really torn apart.

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Service

Staff are frequently friendly and helpful, yet reports of rude or slow front-desk service, room-type errors, and inconsistent follow-through appear across multiple stays.

Related guest reviews

2

Rachel

Nov 3, 2025

·

Stayed 1 night

Front Desk Attendant was rude, argued that I didn’t have 2 rooms reserved when I did, showed her the booking from hotels.com app she still said I didn’t also over charged for the rooms compared to what it said on my reservation, the manger was not helpful at all just stood there and allowed her to be rude. Very dissatisfied with the whole experience

2

Xeaonna

Jul 18, 2025

·

Stayed 2 nights

The staff was rude

6

M.tatiana

Oct 12, 2023

·

Stayed 2 nights

All the women at the front desk were rude and had a horrible attitude

10

Juan

Jul 6, 2025

·

Stayed 1 night

Great Staff!!

10

April

Jun 28, 2024

·

Stayed 1 night

Sasha was at the front desk and went above and beyond for my Son and I. She has the face & professionalism & personality you’d want to represent your business. She treated every guest like royalty. I’ve traveled a lot and you are very fortunate to have her. Customer service has gone downhill and it was so nice to see great customer service. Kudos to you Sasha and thank you for taking good care of my Sin and I. April & Chase

4

Chelsea

Apr 8, 2025

·

Stayed 1 night

Nate was very polite when I arrived on-time but there were "no rooms available" and I had to wait over an hour to check in. When I finally got a phone call telling me to come back to the front desk, I requested a late checkout in exchange. I was RUDELY informed by Kisha that that was not allowed. It ruined an otherwise perfectly normal glitch.

8

BRET

Oct 5, 2024

·

Stayed 3 nights

Overall very good except the check in. Shasha needs re-trained. Very slow, rude & arrogant. Had 3 reservations & she could not get them straight. Checked me in the wrong room. After I caught her mistake she had to start over after 10 minutes. Charged my charge card 3 time for incidentals for 1 room? In the middle of this an other customer came up to the dest & was upset.Told Shasha the keys she just gave him didn't work & he couldn't get into his room. Was a mess until another employee made corrections. After dealing with Shasha everything was beautiful.

2

Irene

Oct 15, 2023

·

Stayed 1 night

The couldn’t find my reservation and waited more than an hour, spoke to representatives from hotels.com and they couldn’t help me either and wanted to relocate me. Waited and got clicked on and I was tired l. So unprofessional

2

Eric

Jul 4, 2025

·

Stayed 2 nights

The communication between the alleged hotel management and parent company is by far the worst I’ve ever seen. This hotel has caused constant problems and went as far as mailing me a “free night stay” certificate for a stay I had with them months ago that also gave me issues. When attempting to redeem the certificate I called a month in advance stating I planned on using it and also pay to add an additional night. The free and paid days were randomly selected by the representatives according to the dates I inquired about. They called the front desk to confirm and I was told everything would be okay and all I had to do was show up and bring the certificate to ensure the free night was covered. When I arrive a month later I am told the certificate cannot be redeemed due to “blackout” days and there was no possible way to move the prepaid day to the blackout day and redeem the certificate on the following. Mind you they knew about A MONTH IN ADVANCE. They had over 30 days figure this out or note that a certificate cannot be redeemed on a “blackout” day. They just inconvenience you and don’t even remotely try to help you. Just give you another number to call just to again tell you they can’t help you. Legit the worst system possible.

10

Adrian

Aug 5, 2025

·

Stayed 1 night

Upon checking in, I must say that our front desk receptionist named Nathan was helpful, courteous, and provided us with excellent customer service! He went above and beyond to make sure that my elderly Aunt was placed in a room a few doors down from our hotel suite. We were all extremely happy and satisfied with everything that he provided. Thank you Nathan for your outstanding customer service, professionalism, and concern for others.

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AI-generated summary based on recent guest reviews

Location

Next to Crane's Roost Park and boardwalk, with shopping, restaurants, and I-4 close by; very convenient for walking and short drives.

Related guest reviews

8

Vonette

Jul 27, 2025

·

Stayed 2 nights

Location was great and near plenty restaurants and stores front desk staff was very pleasant

10

Eliud

Apr 30, 2025

·

Stayed 6 nights

Located next to a boardwalk!!! Absolutely beautiful!! My wife and I enjoyed our daily walks along the water. Will stay here again!

10

Phyllise

Jun 1, 2025

·

Stayed 7 nights

Comfortable stay and welcoming staff. Great location.

10

Mark

Sep 9, 2024

·

Stayed 1 night

hotel and facilities were great. staff friendly and helpful. breakfast was fresh and plentiful. nice walkable location with a lake, park and nearby eateries and shopping.

10

rebecca

May 8, 2025

·

Stayed 5 nights

The promenade on the lake

8

Anesha

Jul 10, 2023

·

Stayed 4 nights

The lakeside view and boardwalk was very pretty and safe to explore. Breakfast was also very tasty

10

Wilder

Jun 28, 2025

·

Stayed 2 nights

It was close to the shopping areas and the lake was amazing

10

Danny

Dec 15, 2024

·

Stayed 3 nights

This was a very clean property close to the mall

10

Claude

May 9, 2025

·

Stayed 4 nights

Staff treated very well. Great location.

10

edward

Aug 4, 2024

·

Stayed 1 night

Great stay and great location with beautiful walk to food shopping and a movie thru the park

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Dining

Breakfast with an omelet station and the evening reception are popular, while the on-site steakhouse and breakfast consistency receive mixed feedback.

Related guest reviews

10

Sherry

May 20, 2025

·

Stayed 2 nights

very clean with a wonderful breakfast provided in the atrium

10

Donald R.

Nov 30, 2025

·

Stayed 2 nights

Awesomeness! grand breakfast(Anthony is the Goat), nice evening free cocktails, couch a little stiff, workout equipment lame and busted, pool crowded at times 11a4p sweetspot, close to all all sorts of eats!(5 minute walk) Grand lake view and walkabout! Easy access to i4, Will definitely stay there again:)

8

Darrel

Nov 18, 2025

·

Stayed 1 night

Easy parking, clean hotel, great breakfast, friendly staff

8

Craig

Jul 11, 2024

·

Stayed 2 nights

Nice indoor pool and spa. Breakfast was excellent. Staff was friendly and helpful. Steakhouse was overpriced.

8

Zola

Jul 10, 2025

·

Stayed 7 nights

The breakfast is very good

10

Steven

Nov 29, 2025

·

Stayed 4 nights

Amazing staff and great establishment. The guy behind the omelet bar in the morning makes your day with his positive vibes. And the bar tender Nate at the restaurant "Omaha steaks" inside the hotel is a great guy and makes a mean cocktail! Nice park to walk and enjoy too and enjoy the beautiful weather. Will definitely stay again

10

girish

Dec 21, 2024

·

Stayed 1 night

Great breakfast and had a free cocktail during happy hour . Service ambience was great

8

Tresha

Oct 13, 2025

·

Stayed 1 night

Overall nice stay. Wish they would change the food during the mornings. We stayed here a few weeks ago and ate the breakfast and my kiddos and my self didn't feel so good after eating it. When we stayed again this time they served the same exact stuff. We didn't eat it and just went out.

10

Lenora

Aug 22, 2025

·

Stayed 2 nights

Absolutely perfect!! Breakfast and social activities included were amazing and made me feel like more than a customer.

8

Carolyn

Aug 10, 2024

·

Stayed 1 night

Great cocktail hour and full breakfast. The onsite restaurant was very good as well.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$166
February	$185
March	$178
April	$162
May	$151
June	$139
July	$138
August	$127
September	$128
October	$141
November	$155
December	$141

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $152	16 $153	17 $140	18 $126	19 $126
20 $117	21 $130	22 $130	23 $134	24 $126	25 $164	26 $143
27 $126	28 $126	29 $130	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $126	2 $151	3 $151
4 $126	5 $136	6 $134	7 $134	8 $134	9 $168	10 $168
11 $134	12 $143	13 $143	14 $145	15 $143	16 $168	17 $163
18 $134	19 $143	20 $143	21 $143	22 $143	23 $208	24 $225
25 $134	26 $151	27 $151	28 $151	29 $143	30 $168	31 $168

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Double Beds, Accessible, Bathtub

Suite, 1 King Bed, Accessible

Suite, Accessible

Suite with 2 Double Beds & Sofa Sleeper

Suite, 1 King Bed, Accessible, Bathtub

2 Double Bed Custom Suite

1 King Bed Custom Suite

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

1 King Bed Suite Lake View

Suite, Accessible

Two Double Beds, Lake View

Suite, 2 Double Beds, Corner

Suite with King Bed and Sofa Bed

Suite, 2 Double Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Orlando North

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Prices for upcoming dates