TownePlace Suites Fort Lauderdale West

I needed assistance with a billing error. The operations manager, Jorge Soza was very rude and unaccommodating. Thankfully, another manager assisted him to correct the billing issue. I am not if he behaved that way because he did know how to perform the task but his behavior was unwarranted. The incident largely impacted my hotel experience. I am not happy.

O quarto em que fiquei foi ótimo. Banheiro bem amplo, gostei muito.

The hotel cancelled our room the day we were to check in. Said they had overbooked. No help in finding another hotel. Would not trust them. Had our reservation for over 3 months

Fantástico!! Quarto grande espaçoso com camas confortáveis, TVs em todos os cômodos e cozinha extremamente funcional. Pra superar ainda mais a estadia uma belíssima vista do lago. Tudo perfeito.

The hotel staff was helpful and pleasant. Rooms were nice and clean. Good breakfast options and the area was well attended to. Enjoyed my stay.