Lake Buena Vista Resort Village and Spa, Near Disney

I liked how big our suite was, likebthat there was a shuttle to walt disney world that was free, the pirates plunge pool was a hit with my kids and the poolside bar was a nice surprise. However, i didnt like being told there was nothing that could be done when i called the pffice and complained about a neighbor that was being extremely loud after 10 pm and didnt enjoy neing told that there was no housekeeping at the hotel unless you requested it and paid foe it.

Good place to stay BUT the shuttle should be for all the Disney parks not just some. I didn’t like the hassle of transferring to a Disney bus to get to the park I wanted. They only go to Magic Kingdom and Epcot. Other than that it was a good place to stay.

We rented a 2 bedroom suite in building 5. Clean and spacious. Could use some USB outlets for charging. Other than that, no complaints about the room. The elevators need some work. Didn't always work. The security pad to swipe the room key to get to the elevator didn't work. Kids enjoyed the large outdoor pool. Convenient store was nice. Fully stocked with everything we needed. There is also a Pizza Hut Express inside the store.

I love that the rooms are like suites, also very clean. Always parking. Didnt like that my check in was delayed to about 1 hour and half the room wasnt ready and we we were so tired. Also the pool area with the ship is pretty but they need to do better cleaning of the pool there were alot of dead bugs in the water and like branch pieces.otherwise its a nice place.

Loved the resort and the two pools. I love that the resort had a convenient store and pizza hut.

very nice condos here. A large property with several pools and hot tubs. there are pizza shops and a little grocery shop on the property. the property is adjacent to an outlet mall and very close to all local attractions. We're definitely going to stay here again

Everything was perfect! It was our first time staying and we will book again! Parking is rough after dark but other than that no complaints!

We have stayed at this property over a dozen times and this by far was the worst experience we had. We were in building 1 and the room was so outdated. The furniture was old and scratched. The dishwasher did not work and the dryer didn't dry the clothes. The flyer stated that the bar at the pool was open 9 to 9 and we decided to go there and was told no food the staff was sent home. The hottubs (all three) were barely warm. The bed fitted sheets were not for a king size bed, they did not fit and kept coming off. Just overall was not happy with our stay.

Very surprised at everything the resort had to offer. From free shuttle to the parks to pools staying opened later then other resorts. I would book again.

All staff we spoke to were very welcoming, the maintenance team helped us on two occasions & couldn't have been better. The apartment was clean and had plenty of space. The pool area was lovely, had plenty of loungers and a bar.

Hair in the shower and tub. Yellow stains on the towels. Ice maker had black mold.

Didn’t notice the the smell right away because the AC was on high …. As soon as I put the heat on because I was cold you could smell the unpleasant urine/feet smell I guess from the rug or sofas …. Sofa and accent chairs were dirty … had dinner outside in the balcony and table and chairs were dirty had to clean them … plastic white table and chairs were old too . Beds were very uncomfortable! The front desk lady was super nice, however we were set up by her because after check in she told us to go to another desk to claim our “welcome package” which was someone who started out giving us small talk , a bunch of papers and boom .., the time share talk …very annoying . They called the next day before 9am very annoying .,. They called day of check out very early as well . Do not fall for the firework view . The fireworks are miles away and if you blink you will miss them. It’s pointless to make this a perk.

It was clean shower curtain had mold on it

My day was wonderful. The staff was amazing. Very helpful. They go out of your way to make you feel welcome. The rooms are spotless very well equipped with anything you need.

I love the location and the size of the rooms. The soft furnishings were very worn, dirty and outdated. The bathrooms and kitchen were updated and well maintained. The balcony on the 14th floor was large and amazing fireworks view. The carpet could do with a good cleaning. I would stay again.

Room was very dirty! People were very nice

The rooms were outdated and smelled like mildew.

The location its awesome!! The consiction of the property its poor. The hallways had wet dog smells. The cealing paint of the master bathroom it was all breaking up coming off. No trash container for the kitchen. They dint have available. The game room machines 6 of them that i can tell were broken, the room was very hot even at night time. Dont think incoming back to this place

Very clean and staff very friendly

Fridge wasn’t working. They called maintenance to fix it but still doesn’t work. They finally gave up and replaced the fridge at almost midnight. Called to ask for several things that should have been in the room in the first place like sponge for the dishes and towels (we got 4 towels in a 3 bedroom suite). Fitted sheet doesn’t fit the bed so it kept taking off the bed so I asked for the correct size. But I had to call 6 times starting at 5pm almost every hour and they didn’t deliver until almost midnight on our second day. There were several dead roaches all over the suite. Noticed that the bottom of the sink was leaking on our second night. I gave up calling since we’re leaving the next day.

Everything needed was close by. My only issue was the master bedroom mattress was worn (sunk in the middle) and there were no replacement. The pillows were all flat as well.

My family and I stayed there from August 22nd to August 31st. We stayed in the 3 bedroom and 3 bathroom apartment. I love the location and the many outlets stores at very close distance. I love how the room has all the amenities plus jacuzzi tubs, separate shower and toilet. The kitchen has dishwasher, pots, pans, plates, etc. And I also love there's a washer and dryer. Nice views and a nice long balcony. What I do not like about this resort is that, I was here 16yrs ago and the apartment had the same old outdated furniture, curtains, carpet, sheets, etc. The only upgrade I notice from then to now is all the rooms have flat screen TVs. The apartment also has an old smelling odor when you enter.

I enjoyed my stay. It was comfortable

We have stayed here a number of times and find it just what we need. Yes, it does need some upkeep as many have mentioned, but for the price, the cleanliness, what we receive, and the condo like amenities--full kitchen, dining room, washer & dryer, three bedrooms, three bathrooms--we can live with the minor wear and tear. We arrived there well before check-in and there was a room ready for us.

Room was very dated. Peeling chairs, uncomfortable old couch. Kitchen worn and dingy. Not good. The property is nice. The room not good.

We enjoyed our stay, the hotel was clean and the staff were super friendly. However, our room was very tired and would benefit from being redecorated. The WiFi was terrible in our room.. not a huge issue for most but if like me you need good internet access for work commitments then you will struggle to get online. The AC was awesome. The pool was a great area, with the pirate ship and a pool side bar. The hotel has some nice little touches like free coffee in the lobby in the morning, a DJ at the pool some days and sweet snacks some afternoons along with some other activities. There was free transport to and from Disney, universal and seaworld which saves quite a bit of money The hotel doesn’t do housekeeping unless you pay and additional fee which I must have missed this info when we booked, however it didn’t bother us too much but we kind of like not having to make beds on our holiday.

Comfortable condo. Out dated rooms.

Shower was very slippery, husband almost fell getting in. King bed was hard as a rock. Sliding door was very hard to open. The suite itself was nice.

I was told we had a “firework” view , but it was not. Our view was obstructed by the building in front of us.

Room eleven on the seventh floor of Bdg one IS SO OLD furniture braking apart, stained, scratched. Chairs stained, stained white sheets in guest beds, loud bathroom fans, carpet is dirty, peeling shower floor, no privacy in living area has no curtains! LOUD at 5:30-6:30AM from dump truck picking up and slamming down bins behind our unit from the outlet stores. UNSAFE back parking and LONG walks to the front with groceries & luggage!! Stove light is constantly blinking red as if it's on. My elderly parents guests left to stay at another hotel that's clean, not falling apart and short walk from handycap parking. Terrible experience, NOT ever returning. Too much money for a 2-star...the most.

Our stay was marred by significant service and communication issues. Despite requesting and being assured an early 12:30 PM check-in 48 hours in advance, upon arrival, no note was found, and the room wasn't ready. We were again promised 12:30 PM, but after returning later, the room was still unavailable, forcing us to wait in our car with a sleeping child. The lack of follow-through and lost vacation time was incredibly frustrating. The guests would have paid for an early check-in, but poor communication negated that possibility. Even with a pre-paid upgrade to a premium suite and firework view, the lack of attention to the guests' needs was evident. Furthermore, no daily room cleaning or towel replacement was offered during the stay, adding to the overall disappointment

The room didn’t look anything like the picture I booked. In addition, I arrived at 4pm and was told room wasn’t ready and I’d have to wait another hour. It was raining outside. I had to ask multiple times for another room and finally they placed me in a room that was outdated compared to photos

When we arrived, we were told that our room was not ready, and there was no guarantee that our room would be ready by 4 o’clock. They said that check in starts at four with no definite end time for check-in. No one ever answered the front desk when we call. We were informed that we had to call down to the front desk when we were checking out so that they would know that we were leaving because our flight left out very early in the morning however, when I called that morning, no one answered the phone, although they were down in the lobby. The rooms are very outdated. The appliances are outdated, and the furniture was very old. The cushions on the couch and the chairs were very worn down and thin. It is the perfect location just about five minutes from Disney. There’s also shopping nearby. If you’re looking for a spacious affordable space for a family vacation, this hotel is not bad. But you do get what you paid for

Family 3 night stay initially started off poor. Arrived at the hotel around 2pm and was told by front desk staff they would call me closer to 4pm when our room was ready. 4pm comes and no one calls, so I had to call myself and they stated our room was ready. To make matters worse, when we arrive to our room, there was someone already occupying the room as staff gave us the wrong room number on 2 separate tries. So FRUSTRATING! we finally arrive to our room and we discover a dark red stain on our sheets. Just awful, so we decided to purchase our own sheets for peace of mind. There are no phones in the rooms so you have to walk to the elevators and use the hallway phone to contact the front desk. Rooms/furniture are old, and need serious updating. This hotel is more like a 2 star resort. We were offered a candy gift basket for the inconveniences we received as opposed to a more suitable reimbursement for our troubles.

The workers are very rude,they didn’t want to help us when we asked them to do something very easy. They told us that we need to wash our towel. No room service at all. The key for the room sometimes works sometimes doesn’t work.

BEWARE THIS IS A TIME SHARE TRAP. We booked and paid for a 3 bedroon 2 bath suite on Expedia. After checking in we were told that we had to go see the man at the desk across from the check in counter. He stated that we had to attend a 90 minute presentation during our stay. I told him that I wasn't interested in attending the presentation, and he told me that I did not have a choice that I had to attend since I was staying at there property. We had traveled all day and I was tired and just wanted to rest. I was afraid I would not be able to find another place to stay on such short notice, so I agreed to go. He then informed me that he needed my credit card. I asked him why he needed my credit card, and he told me a hold a hold would be place on it and that the hold would be released once I attended the presentation😡. We did go to the presentation and I did NOT buy anything. They did give us a $125 on a prepaid credit card, which I still havent used, so Im not sure if it will even work. Regardless, my time while I'm on vacation is more valuable to me than a $125. Our suit left a lot to be desired. The springs in the couch would stick you everytime you sat down. The pillows were old and flat. Our backs hurt every morning after sleeping on the old mattresses, and the sheets on the beds did not fit properly so they were constantly popping off the mattresses. The TV in the master bathroom had to be reprogramed everytime it was turned on. I will never go back.

Property was beautiful and family friendly only con was our room wasn't ready upon arrival took almost 2 hours after check in time to get access to our room.

We stayed at the property for 8 days. The room was huge. We had a 2b2bath. Plenty of room for us and had a full kitchen. Upon checking in we were immediately asked to take part in a time share seminar. We declined and the front desk was kind about it. The pool was awesome, the bar was pricey but everything is. We did have an issue with the clothes dryer and the dishwasher. Maintenance came twice to fix the dryer and it worked well after that. The dishwasher we noticed the day before we left and the front desk asked that we let the person in the morning know when we checked out. The location was awesome. 15 minutes to all Disney parks, universal was about 25 minutes. The walls were very thin and I’d recommend bringing a noise machine if you are a light sleeper.

Have been staying here for over a decade and think this will be the last. I have grown used to worn uncomfortable furniture, broken fixtures and appliances, missing cookware and not the cleanest rooms for the location close to Disney. This visit was very different as our safety was put at risk. We were locked in our room, on the 14th floor, for over an hour. We woke early to go to universal studios and found our door would not open. Called front desk twice and still took twenty minutes to get anyone up to look at the problem. The door needed to be preyed open after over an hour and the lock changed. We paid $500 for Universal theme park for that day and arrived late to long lines. My daughter was upset with ‘What if there is a fire, how can we get out’. Was told a manger would be calling me to talk about this event. This never happened. No apology, no compensation for ticket cost or room. Nothing, treated like an everyday event. I understand things happen but the poorly maintained units are now a safety issue for my family. I am done.

All staff we spoke to were very welcoming, the maintenance team helped us on two occasions & couldn't have been better. The apartment was clean and had plenty of space. The pool area was lovely, had plenty of loungers and a bar.

Great location for attractions.

My family and I stayed there from August 22nd to August 31st. We stayed in the 3 bedroom and 3 bathroom apartment. I love the location and the many outlets stores at very close distance. I love how the room has all the amenities plus jacuzzi tubs, separate shower and toilet. The kitchen has dishwasher, pots, pans, plates, etc. And I also love there's a washer and dryer. Nice views and a nice long balcony. What I do not like about this resort is that, I was here 16yrs ago and the apartment had the same old outdated furniture, curtains, carpet, sheets, etc. The only upgrade I notice from then to now is all the rooms have flat screen TVs. The apartment also has an old smelling odor when you enter.

Super for Shopping and close to Disney

Good for the rates. Spacious. Old outdated furniture and small tvs in rooms and smells stale. Great if you need to accommodate a family and just need somewhere safe to sleep. Good food places and shopping real close.

It was great! Local dining and shopping nearby.

The location of the property can’t be beat - it’s close to all the Disney properties as well as restaurants and grocery stores. Having access to a full kitchen and washing machine is such a bonus, we were able to wash all of our clothes before coming home which takes one less chore off our plate at home. We’ve stayed here twice now and will definitely be back.

Great location, everything is closeby

Enjoyed our stay. Convenient location to theme parks.

We liked that it had a full kitchen. We also liked that it was spacious and had a balcony to relax. It was a great spot especially if going to Disney.

Great hotel, great location. Great price highly recommend.

Nice place no coffee in the room is a no bueno for me me! Property is nice however the Parking is awful!

Received a VIP benefit but was told it wasn’t eligible for our massage choice. The bad: shower wasn’t cleaned properly and there was some old, beaten up furniture in our suite and on our balcony. Parking can get tight at times. The good: there is a shopping center across the street. The main pool is heated and fun with a bar and a water slide. The spa is excellent and reasonably priced. We enjoyed our stay and would come again.

My family enjoyed the resort. The cost of the food and drinks at the pool were pritty steep. $16 dollars for a clear solo cup mixed drink 90% ice. Just an FYI.

Lady at check in was super welcoming and friendly. But, sent me over to guest services to claim my "gift" and the man there was not so friendly. He greeted me ... "Last name? How many adults in your room. And your husband?" (Right then I knew he was going to try some timeshare crap thing with me) I told him I don't have a husband. He continued... "O he's at home"? I said no husband. He says "why, where is he?" I said sir, I've now said 3 times I do not have a husband. (Side note, its Mother's Day wknd...and Im a single mom of 3 kids) At this point I'm behoyd irritated I tell him, I'm not interested in any timeshare thing you are trying to get me to do. It's been a long car drive and Im ready to go to my room. He tried to get me to do the 90min timeshare thing. I said no. Do you have something for me, or can I go to my room. He wrote something down and said enjoy your night. I suggest your guest services team (I'm on my 20th year in customer service ) not be so abrasive when asking certain questions. You have no idea peoples circumstances or situations. Other than that, my family and my hotel experience was awesome! Rooms were clean and great size. Pool was nice. Irish pub wasn't great, had instant mashed potatoes. BUT the youger server with glasses, he was really good.

We rented a 2 bedroom suite in building 5. Clean and spacious. Could use some USB outlets for charging. Other than that, no complaints about the room. The elevators need some work. Didn't always work. The security pad to swipe the room key to get to the elevator didn't work. Kids enjoyed the large outdoor pool. Convenient store was nice. Fully stocked with everything we needed. There is also a Pizza Hut Express inside the store.

Loved the resort and the two pools. I love that the resort had a convenient store and pizza hut.

The property was clean and comfortable. The pools were very nice, the pirate ship was really cool. The game room was also ok, some of the games were not working. I wish there were more restaurants with more options. The pool bar was way too expensive. Overall it was a nice resort.

We stayed here on a family road trip for a few days so we could go to Disneyworld. This hotel was great for families. There was a large play pool that the kids loved. Pros: the super large rooms! We had a balcony, two rooms & a lounge area. Definitely plenty of room for our family! Super close to lots of shopping and restaurants!! Cons: it’s a time share style hotel, so they high pressure guests as they check in to attend one of their presentations in exchange for a giftcard & breakfast. I’m not against these, but I like to be prepared when checking in. It’s a little outdated in styling and quality. The rooms haven’t been updated in a while, so it looks older. The giant pirate ship in the pool could use a revamp. Doesn’t have free daily breakfast. Overall it was a nice place & we’d stay there again if we come to Orlando!

We stayed at the property for 8 days. The room was huge. We had a 2b2bath. Plenty of room for us and had a full kitchen. Upon checking in we were immediately asked to take part in a time share seminar. We declined and the front desk was kind about it. The pool was awesome, the bar was pricey but everything is. We did have an issue with the clothes dryer and the dishwasher. Maintenance came twice to fix the dryer and it worked well after that. The dishwasher we noticed the day before we left and the front desk asked that we let the person in the morning know when we checked out. The location was awesome. 15 minutes to all Disney parks, universal was about 25 minutes. The walls were very thin and I’d recommend bringing a noise machine if you are a light sleeper.

Plenty of food options great food