Extended Stay America Suites - Orlando - Convention Center - 6443 Westwood

Plenty of parking, pet friendly most of the staff is friendly and helpful.

The shower temp control did not work- always hot. The pool, not cleaned. The carpets were worn and pulled away from the seam of the floor. The entire hotel had a faint odor of Marijuana. The breakfast consisted of store bought muffins and instant oatmeal packets, which were often not refilled so there were literally 5 total one morning. The mattress for the hide a bed was stained and very dirty on the underneath side . The only items to make the hide a bed were a comforter and 1 sheet (no pillow or other sheet, nor blanket). There was the couch but there was also a table but no chair at all. The walls all had at least dents or holes in them. Unfortunately, I got what I paid for, but had slightly higher hopes for this property.

Pet friendly, laundry room, staff friendly

Location was close to the Orange County Concention Center (7 minute walk). The breakfast options were hot cereal and hot coffee, we passed on that. The shower leaked the whole weekend and maintenence did not show up to fix it, which resulted in the floor boards coming up. Also, the pool was filthy all weekend. However, the room was otherwise functional.

The place was not very clean, the halls smelled funny, the pool was closed, there was nothing in the kitchenette- glasses, silverware, pans, nothing- and when I requested these items I got one cup and one glass, No hair drier either. The location was great, and the room pretty cheap- but not nearly cheap enough, all things considered.

Pros: i) Staffs were good. ii) Free parking. iii) Provides cooking pots and utensils for cooking. Cons: i) No free breakfast. They only serve muffins, oats packet (without any milk), tea and coffee. That's all. Atleast by keeping corn flakes, milks and some fruits can make people eat something. Otherwise, they should remove free breakfast from their advertisement. ii) They do not have any water fountain in their premises. And the tap water has a very bad smell. Atleast they could provide 1Ltr of water to the guests. It doesn't cost much. iii) The hotel room was clean and ok. But the washroom was not as per the expectation. The fittings were too old. The water tap outside the washroom was leaking. The cloth racks was also broken. They do not have any wadrobe for keeping cloths which is annoying too. iv) I wish they could provide clear instructions to guests in using city bus. But that's optional.

The people that work there are fantastic, can’t say enough good about the staff but my room was disgusting. I looked for bedbugs. I didn’t find any, but the condition of the room was unbelievably bad. I wouldn’t even enter the shower. Uniformed Security guard in front to protect you from others staying there. Vending machines are broken staff got me water from their own supply and have it to me free. Again, great people.

The room was very spacious with kitchenette and living room area and desk. The evening staff member was unhelpful. Didn't tell me the breakfast details - it ends very early so I missed it. I picked this place for quick walk to convention centre. They do not store luggage so that was a shame like they assume everyone drives and will put their stuff in a car. I was very disappointed/disgusted/saddened to see *multiple cockroaches* in the living room and kitchenette area after checking in.

Shower head was secured with zip ties, floors were warped, dirty, no hairdryer, coffee maker or ice available any where on the property. Room was freezing cold on arrival. Dog feces all around the property.Neighborhood was sketchy.

I visited the Extended Stay in Orlando for my daughter's cheerleading competition, and I selected Extended Stay for the price and for the fact that they offered daily breakfast. The hotel was not clean, the pool was dirty, the carpets smelled bad, there were 2 roaches in the room, and breakfast was never there. When I spoke to the hotel clerk, she stated that breakfast was ordered but it was never delivered. I do want to mention that the workers are friendly and kind. Other than that, the hotel needs new management or to be shut down. It is in a deplorable condition.

Entire hotel is very dirty. No cleaning was done in 5 days of stay. Bad odor. Cockroaches. Killed 2. Dirty towels and floors. Toilet clogged. Wouldn’t recommend to anyone. Had to cancel rooms for 3 employees as they could tolerate the condition of the place .

Worst hotel ever, no hot water our entire stay, had to switch rooms because nothing in the first one worked, roaches everywhere, mold everywhere, manager refuses to do anything about it. Cut my stay short and moving into a different hotel it was the worst stay of my life.

It was a really bad experience sleeping in room 315. We found cockroaches in the bed and sofa, so we had to leave the day before of our check out. There was strong odour of food/curry in the room that was really annoying. When we arrived the floor in the kitchen area was wet and we had to clean it. Unfortunately, it’s not a place to stay with your family in Orlando.

The carpet in this hotel is so dirty that my daughters brand new socks were black on the bottom. The pull out sofa mattress is so gross and I should not be allowed to have anyone sleep on it. The bathroom was so dirty. The hotel was not nice and I would have cancelled and went some where else but I was afraid they would not refund my money and I had to have a room to stay in while we were there. Breakfast is almost nonexistence because it is just granola bars. Will NEVER walk into this property again. The only saving grace was the staff was VERY friendly.

Room had lots of roches and was very dirty never again

The location was very convenient, but the hotel was dirty and our room was not very clean as well. The pull out mattress was stained and smelled awful. Halls of the hotel smelled of weed and there was a very bad smell through the entire third floor.

It was the most disgusting hotel I’ve ever been at. We left immediately!!! Thank God they gave us a refund. It was God awful. We pulled up and there were questionable random people hanging outside, windows were open at some of the rooms, probably to let out the smell. I could guarantee they had bedbugs, the stench was beyond anything you could imagine, slime and splatter of some sort on the walls everywhere (elevator, hall, room). The carpet was absolutely horrendous. You could literally feel holes in the floor under the carpet from rot I assume. You could see on the blankets on the bed there was permanent sweat stains, or something. They had one big washing machine running in the front office when we got there packed so full there was no way it could even clean anything and that’s the only washer it looked like they had for the whole building. The smell was gag worthy in the room. We did not want to touch anything. I think the department of health should shut this place down!

The halways small so bad y dirty the same way the room inside,but if you call front desk the do not care. The bathtub the water was running all the time and floor on it was oxi yellow. Please use clorox to clean that.the AC make a sound like you have a truck motor running there.

We couldn't stay in the room, it was super dirty, it smelled like cigarettes, the toilet seat was burned with cigarettes, the bathroom ceiling had mold, the kitchen lamp didn't have a cover, there were blood stains on the bathroom wall... it was horrible, we left, we didn't stay.

I had a very disappointing stay at this hotel. The moment I arrived, the hallways were unclean and the room had visible dust. Housekeeping was non-existent during my four-day stay, and the room phone didn't work properly. The "included breakfast" was just a coffee machine and a snack. Service was poor, as I had to collect my own towels, shampoo, and soap. Overall, it was a disappointing experience, and I wouldn't recommend this hotel.

First of all the check in was fine The problem came when we tried to use our Key Cards. After about 20 swipes on any door you try to open the light would finally turn green. Everything in the room has been just painted over the refrigerator, the walls. Never could get water hot enough to be comfortable for a shower worth taking. My 2 year old got sick and threw up in the bed the first night so as we were headed out for the day I stopped at the front desk and asked for house keeping to change out sheets and replace all towels bc all of them were messed up from my toddler pukin I explained I took everything off and put in a pile at the door. I was told that I needed to return to the room and bring the garments to the front desk and they would wash them and I could pick them back up and put them back On myself, no problem. The stairwell smelled as if someone took a bowel movement never had been cleaned up. The whole hotel has a bad odor to it. The breakfast is pick a muffin or a pack of grits or oatmeal. The picture shown is the room just very much rundown. We tried to pull the sofa bed out and it was completely broken on the frame so we couldn’t even sleep on it after my son puked. Cleanliness was not a priority. Was told that front desk is not available after 11 pm. Won’t be staying again, no hospitality at all.

The shower temp control did not work- always hot. The pool, not cleaned. The carpets were worn and pulled away from the seam of the floor. The entire hotel had a faint odor of Marijuana. The breakfast consisted of store bought muffins and instant oatmeal packets, which were often not refilled so there were literally 5 total one morning. The mattress for the hide a bed was stained and very dirty on the underneath side . The only items to make the hide a bed were a comforter and 1 sheet (no pillow or other sheet, nor blanket). There was the couch but there was also a table but no chair at all. The walls all had at least dents or holes in them. Unfortunately, I got what I paid for, but had slightly higher hopes for this property.

Booked a king bed and they were overbooked when we arrived. Downsized to a “queen”. Definitely not a queen, more like a full. Had to ask the clerk for a discount for the overbooking. Hall and room smelled musty. Recliner didn’t recline Underwhelming water pressure but not the worst I’ve seen. The breakfast was disappointing as well. Will not be using extended stay again.

The hotel is extremely run down and management needs to step up upon entering the hotel itself there were towels and puddles and pools of water when opening the door I cannot even roll my suitcase through it as it was flooded and the towels had been there for days I have pictures to upload to show the mold but it does not do justice when considering the stench that came with it. The lobby. As any other extended stay with a very comfortable temperature and a clean entryway. Keishan the front desk tenant was extremely helpful kind and had amazing customer service. Exiting the elevator on the third floor I was hit with the heat wave / sauna.. the uncomfortable temperatures continued in the room as it really didn't cool down until the next morning when I was checking out there was more damage on the ceiling in the bathroom and water stains in the living area above the bed as there must have been a leak on the 4th floor. The parking was minimal as they were doing construction so you had to park at the rear of the property in the morning when checking out I parked in the front and noticed all of the strawberry the entire front of the building had dead twigs no plants at all. It is not the staff's fault as they were great but this property needs a serious facelift... I see reviews about roaches but I did not experience any whatsoever during my stay

I’m not one to ever do bad reviews, but man…. This place wasn’t good. I’m just letting you know to be aware of booking with them. From the moment I checked in it was issue after issue. To start off before I even checked in I had 2 people Infront of me that were all complaining about their rooms and having issues with them. So that was concerning to start off. Then when I finally checked in I got my key card and it didn’t work for my room, I had to go down 3 times to get a new key card cause my room wouldn’t open. The lady at the front kept giving me new cards but none of them worked. After about 20 minutes Finally the lady at the front desk just gave me a new room all together because I kept coming back saying I couldn’t get in. As for the room there was quite a few issues, water from the shower wouldn’t stop dripping, the TV was broken, didn’t even turn on , looked like the cord was ripped in the back. It was just a bad stay overall. All of their vending machines were out of service, poops not heated also so it’s freezing cold, and then beds are insanely uncomfortable, then blankets also felt like sandpaper… Usually I just let things slide , I don’t think I’ve ever left a bad review anywhere, but I thought I’d let people know for future just to be aware cause there was a million things wrong with this place.

The hotel and room had an unpleasant odor. The tub was rusty because the water wouldn’t shut off. The kitchenette appliances were in desperate need of replacing.

There were holes in the walls. the halls were dirty. There was no blow dryer.

It is what it is fir the price. Toilet was dirty. Its kitchenette but no cookware. The stove not working and microwave wasn't working well.

I would NOT stay here again! Property is in pretty bad shape. Room was not clean, severe stains in carpet, looked like blood on the walls in 3-4 different places.

The furniture had minor tears. Over all clean and convenient to walk to the convention center.

One of my worst stays in hotel ever. Greeted with a stench upon entry. Rude staff. Stay away.

They staff are awesome and they have great customer support is a plus! Love it here ❤️

The lady with the zodiac sign name and cloe was very nice and helpful ! They made my stay more enjoyable!

The property does not have a front desk after 11:00pm so if you have a problem you need to deal with it until the next day. So If you have an issue good luck (like no water, broken shower head leaking so bad you can’t sleep, coaches, faucets broken, terrible smell) Good price not worth it, it is traumatic experience!

I was very satisfied with the level of service and the friendliness of the staff. You can really tell that they work hard to make very little resources go as far as possible to give guests the best experience they can. Ownership would do well to invest more into the property though. There is only so much these wonderful workers can do on their own. Special thanks to Cloe, Maria and Pisces! These ladies made my stay!

I checked in , room wasn’t cleaned at all . I was given another room , when I went up to the room someone else was in there . I was given a third room , and it still wasn’t cleaned. Front desk personnel had no idea what he was doing , kept disappearing to where lines formed . Very inconvenient

Marie and Morgan were awesome

Dream Team Marie - Lizz - Rob *****

Guest services was excellent. Jaime new front desk did a great job taking care of us.

I just want to thank the amazing staff . Tey Ms. Marie , Kevin .they truly help get though the tough time . I hope they keep doing the Amazing work and they manger see how lucky to have those amazing workers . As far as the GM she needs to work on her customer service when it come to guest safety and learn how to check on the people the that their . Being fake will never get you anywhere . To run a business that she runs you have to have the heart and understand people story’s .. to know that you have to interact with the people . Wish y’all luck . Give KEVIN that GM position he deserves it .

Excellent location, SeaWorld very close by. Staff very friendly and helpful. Spacious room. Need to upgrade cable. Had an issue with s/one knocking on my door several times between 10-12:30am. Security could be better

Great Location near Orlando convention center and Seaworld. Clean. Efficient. Great price. Would stay there again.

It is a short walk to the convention center

There were people in the room above rough housing till after 11 pm thumping on the floor and then they were at again at 9 in the morning. There was to be breakfast ( coffee and grab and go something) and there was absolutely nothing for breakfast. The rugs in room was very stained as well. I was just glad I could walk to the convention center.

Perfect to walk to SeaWorld

An inexpensive alternative to Double Tree (near Sea World), but certainly not a "nice" hotel: the facilities seemed run down (stains on carpet and in bathroom, etc), and the continental breakfast consists of coffee and packaged muffins. Near airport. A budget hotel for those needing a place to crash at night while enjoying Orlando.

Picked the hotel due to the close proximity to the convention center. But knowing now there were nicer places nearby, I probably should have chosen another place. The room had a mildew smell when you first walk in, but then it was forgettable. The shower head sprayed out into the bathroom leaving a huge pond I had to wipe up. The desk seat had a tear in the cushion and the tv remote didn't work. Other than that it was okay, it did have a good cold ac unit which was nice.

The hotel is in a great location. The one bad thing I can say about this hotel, is limited the breakfast items you can choose from.

The room was very spacious with kitchenette and living room area and desk. The evening staff member was unhelpful. Didn't tell me the breakfast details - it ends very early so I missed it. I picked this place for quick walk to convention centre. They do not store luggage so that was a shame like they assume everyone drives and will put their stuff in a car. I was very disappointed/disgusted/saddened to see *multiple cockroaches* in the living room and kitchenette area after checking in.

The place is decent to stay a night or 2 but nothing more. Bathrooms are in bad shape and theres a smell coming from the water. Location is great for entertainment and restaurant

First of all the check in was fine The problem came when we tried to use our Key Cards. After about 20 swipes on any door you try to open the light would finally turn green. Everything in the room has been just painted over the refrigerator, the walls. Never could get water hot enough to be comfortable for a shower worth taking. My 2 year old got sick and threw up in the bed the first night so as we were headed out for the day I stopped at the front desk and asked for house keeping to change out sheets and replace all towels bc all of them were messed up from my toddler pukin I explained I took everything off and put in a pile at the door. I was told that I needed to return to the room and bring the garments to the front desk and they would wash them and I could pick them back up and put them back On myself, no problem. The stairwell smelled as if someone took a bowel movement never had been cleaned up. The whole hotel has a bad odor to it. The breakfast is pick a muffin or a pack of grits or oatmeal. The picture shown is the room just very much rundown. We tried to pull the sofa bed out and it was completely broken on the frame so we couldn’t even sleep on it after my son puked. Cleanliness was not a priority. Was told that front desk is not available after 11 pm. Won’t be staying again, no hospitality at all.

The rooms were outdated and had terrible lighting. We also experienced ants in the cupboard.The advertised “breakfast” was non-existent. The put out a few muffins that you may be lucky to get 1 and some packets of instant oatmeal. This happened 5 out of the 7 days we were there. The other 2 nothing was available, including coffee. Not a good experience at all. The only positive was the location to the convention center along with the restaurants within walking distance. However, I would not recommend this place as a place to stay. 👎

The shower temp control did not work- always hot. The pool, not cleaned. The carpets were worn and pulled away from the seam of the floor. The entire hotel had a faint odor of Marijuana. The breakfast consisted of store bought muffins and instant oatmeal packets, which were often not refilled so there were literally 5 total one morning. The mattress for the hide a bed was stained and very dirty on the underneath side . The only items to make the hide a bed were a comforter and 1 sheet (no pillow or other sheet, nor blanket). There was the couch but there was also a table but no chair at all. The walls all had at least dents or holes in them. Unfortunately, I got what I paid for, but had slightly higher hopes for this property.

Said breakfast included but what breakfast all they had was muffins and coffee.thats not breakfast,that’s snacks so they need to update this

This was probably my worst stay and I won’t be staying at another ESA again. The room smelled like smoke despite being no smoking. Breakfast was only hot water, no coffee, and muffins in packages. Not a real breakfast at all. Kids ran up and down the halls and the rooms window frames were broken.

An inexpensive alternative to Double Tree (near Sea World), but certainly not a "nice" hotel: the facilities seemed run down (stains on carpet and in bathroom, etc), and the continental breakfast consists of coffee and packaged muffins. Near airport. A budget hotel for those needing a place to crash at night while enjoying Orlando.

The hotel is in a great location. The one bad thing I can say about this hotel, is limited the breakfast items you can choose from.

They say breakfast in the morning. There were 8 muffins wrapped in cellufane no toast, butter, no coffee cream no juice. No breakfast

I had a very disappointing stay at this hotel. The moment I arrived, the hallways were unclean and the room had visible dust. Housekeeping was non-existent during my four-day stay, and the room phone didn't work properly. The "included breakfast" was just a coffee machine and a snack. Service was poor, as I had to collect my own towels, shampoo, and soap. Overall, it was a disappointing experience, and I wouldn't recommend this hotel.

We were there for a cheer competition, and chose this place bc of location, It was okay for a place to lay our heads. The sheets were dirty upon inspection and there was trash in the room I don’t think housekeeping actually cleaned the room. They advertised free breakfast but all they had was coffee. Will definitely not be staying here again.