Name: Extended Stay America Suites - Orlando - Maitland - 1776 Pembrook Dr
Address: 1776 Pembrook Drive, Orlando, Florida, United States of America, Orlando, Florida, US
Price range: $58–$389 per night
Rating: 7.52

What guests think

Reviews of Extended Stay America Suites - Orlando - Maitland - 1776 Pembrook Dr highlight spacious rooms with kitchens but also frequent cleanliness problems, strong odors and pests, dated interiors, and recurring maintenance issues affecting rooms and common areas.

Many guests praise the front-desk team by name, but service can be inconsistent, with occasional delays, unavailability at night, and difficulty resolving room problems. Location is generally convenient and quiet in a business park near attractions, though some visitors felt uneasy about people loitering outside and noted limited nearby dining options. Expect basic extended-stay amenities with variable upkeep and a budget experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Recurring facility issues include a pool that is often closed or dirty and an elevator that is broken or unclean at times. Some guests mention convenient parking.

Related guest reviews

2

MANOS

Oct 7, 2023

·

Stayed 5 nights

This was the absolute biggest disaster hotel I haven’t stayed in. No text or phone call to warn me ahead of my check in that the only elevator wasn’t working and the pool was closed. When I checked in and was told of the non functioning elevator I asked how to we get to the upstairs floors and the desk clerk rudely pointed to the stairs and told me “walk”. I had multiple luggage pieces and told the clerk I had bad knees and and I was 64 years old. No assistance was offered to even hold the door for me. Five days the elevator worked one and the pool was never open. This hotel should be removed from your hotels listing. The indifference of the desk staff regarding their problems was amazing. They acted as if nothing was wrong. Do NOT stay here, even for free!

10

Louis

Apr 7, 2025

·

Stayed 1 night

Rooms very large, with a refrigerator and stove. Toilet and bathroom separated by a door. Bed very comfortable, a large tv. Parking very convenient and well kept. The staff, marvelous, very helpful and friendly. I will return

6

Jerome

Oct 1, 2025

·

Stayed 3 nights

Pool was a little dirty. Afvertised "free breakfast". Tiny packaged muffins, grits and oatmeal wth coffee.

8

Ian

Dec 9, 2024

·

Stayed 7 nights

This hotel is average and appropriate for medium to long stays. There is basic breakfast (muffins, cereal, coffee) and a vending machine, as well as a small guest laundry. The room was clean, but the furniture and fridge are old, and it shows. The couch bed was difficult to open/close and it’s mattress was quite used, but clean. The staff at front desk and housekeeping are very helpful and attentive and take guests seriously (5-star)! The only issue I had was that even though there is no smoking within 100 ft of the property, which is clearly posted, it’s not enforced. So persons were often smoking at the entrance, which made for an unpleasant experience coming in at evenings. - I would stay here again on a budget, as the area is quiet and felt quite safe for me and family. There are also chain eateries and convenience stores nearby (7-11, Wendy’s, ChickFilA…).

6

Gina

Oct 1, 2023

·

Stayed 2 nights

Beds were uncomfortable, pool out of service, hallways smell like cigarettes and weed. People in the entrance of the hotel smoking and drinking at night. Makes it look unsafe.

6

Brianna

Feb 19, 2024

·

Stayed 1 night

Pool was closed for the season. Breakfast food options were muffins or nature valley bars. Linens for the sleeper sofa were not in the room. We had to walk down to the front desk to retrieve them. The water in the sinks and showers smelled like sulfur. The kitchenette had not a single pan, plate, or utensil. The place was clean but that’s about all it had going for it.

6

Marilyn

Jun 2, 2025

·

Stayed 3 nights

Room was comfortable but some of the wall and door were dirty. Rug on hallway smells disgusting, unable to use the pool because it was dirty. Entrance outside was dirty. Overall property needs attention with cleaning.

4

Kim

Jul 28, 2025

·

Stayed 5 nights

The one Elevator broken grandkids and I were stuck in elevator. No cookeare, dishes or eating utensils in room

8

Anu

May 22, 2024

·

Stayed 1 night

Elevator is dirty . Too noisy and AC is too noisy

4

Sandra

Sep 1, 2023

·

Stayed 1 night

The system was not working so we had to wait like 30 minutes to check in. The elevator is dirty. It was supposed to be breakfast included but they only had coffee and chips. I won’t come back again.

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Cleanliness

Cleanliness is a recurring concern: reports of roaches and other bugs, stained carpets, dirty bathrooms, and strong smells (smoke, mildew, food) in rooms and hallways. A few guests found their rooms clean.

Related guest reviews

8

Luis

May 6, 2025

·

Stayed 2 nights

Hotel location is great, nearby many attractions and sites. Rooms are quite ok but need some attention and renew. Hallways are all same condition, smelly like cat pee. I stayed on top floor but did go to others and all smell the same, so consider it must be clean and have better maintenance. My bathroom shower was old and scratchy all over the walls, so it also needs to get renew. In general, I believe the property is great and can offer better accomodations, but needs to maintain its fully.

4

Joanne

Aug 20, 2023

·

Stayed 2 nights

The surrounding area for dog walking was good. However our unit was dirty smelly like food and marijuana and cigarettes. We saw two roaches in the bathroom and apparently brought some home in our luggage! Shame on you!!! I mention to front desk and all she said was oh I’m sorry about that.

2

Fran

Nov 26, 2023

·

Stayed 2 nights

This property is old and very dirty! Was not clean and did not off a good customer service. We had to leave as our son gets sick easily in dirty places. The smell of the room suggested mold. Won’t give me my money back.

4

Travis

Jan 13, 2026

·

Stayed 4 nights

The room was unsatisfactory. The room contained roaches and a smelly carpet. The room service was horrible and I felt neglected. I will never book another hotel in an Extended Stay America Suite ever again.

4

Kimberly

Nov 24, 2025

·

Stayed 1 night

The staff were very friendly. The furniture in the room looked a little rough. The main issue is that the entire place - from lobby to thr room - smelled terrible.

4

Mohamed

Jan 10, 2026

·

Stayed 1 night

The room is in good condition expect for the Cockroachs all over the room . I was ewally sick so i didn't complain or take pictures. I just cleard the bed and slept. Tv remote didn't work . The staff is nice

6

Taj

Nov 17, 2025

·

Stayed 2 nights

Whoever is in charge needs to update the rooms. The carpet was dirty and dingy with multiple black spots where something sticky was probably stuck. The counter in the entry to the bathroom was stained. The bedside lamp doesn’t work. The drawer in the nightstand was dirty and stained. There wasn’t a full length mirror. The best thing about the room was how clean the bed was and the swivel TV. The hotel itself didn’t smell the best. It smelled good walking in but once in the lobby it smelled unpleasant. I can appreciate that there were air fresheners in the hall way by our room so it didn’t smell disgusting every time we walked out our door.

2

Stanley

May 23, 2025

·

Stayed 2 nights

Dirty place

8

Teirra

May 9, 2025

·

Stayed 1 night

If the smell of mildew was fix it would’ve been 5 stars and upgraded furniture

2

Kimberly

Mar 17, 2024

·

Stayed 1 night

The building is very run down everything is really dingy yellow The carpets are dirty and stained the walls are marked up the bedroom had bugs in the bed we ended up leaving and not staying and was not able to get a refund

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Rooms

Rooms are spacious with full kitchens, but interiors are dated and maintenance is inconsistent (e.g., TV/AC problems, leaks, low water pressure, missing items). Kitchenware is often not stocked and must be requested; Wi‑Fi and sofa beds can be unreliable or uncomfortable.

Related guest reviews

4

Sreedhar

Jan 31, 2025

·

Stayed 1 night

Sold as breakfast facility and sofa bed, sofa bed is not usable and no breakfast. Cleanness is ok.

8

Bill

Dec 7, 2025

·

Stayed 2 nights

Was a nice stay, a little out of the way; but a nice staff and decent room. Water pressure in the shower was very low and the shower head was partially clogged and leaking, other than that had a full kitchen for those who stay for more than just vacation which there's a few I ran into during my stay.

8

Stephanie

Aug 25, 2024

·

Stayed 5 nights

I was tranfered to a cleaner room away from pet hair that was in the carpet in room 304 The GM put me in a cleaner room 110 without carpet. This made my stay much better.

6

Stacey

Sep 23, 2023

·

Stayed 1 night

Check in was friendly and fast. Room was semi-updated. Wasn’t the best but good for price. There was pet hair visible on the floor in the bathroom, the caulking needs to be redone in the bathroom and it was a little dusty. Room smelled like an old smokers room. I only needed to stay one night so it was no big deal.

2

Sarah

Nov 11, 2025

·

Stayed 4 nights

No actual food was offered for breakfast besides packaged old stale muffins and coffee. Beds were hard as a rock. Would’ve felt better on the floor. Unable to get fresh towels unless you take them your dirty towels and wait for them to be washed. Zero dishes for the kitchenette. Just overall poorly managed hotel

10

Louis

Apr 7, 2025

·

Stayed 1 night

Rooms very large, with a refrigerator and stove. Toilet and bathroom separated by a door. Bed very comfortable, a large tv. Parking very convenient and well kept. The staff, marvelous, very helpful and friendly. I will return

8

Ian

Dec 9, 2024

·

Stayed 7 nights

This hotel is average and appropriate for medium to long stays. There is basic breakfast (muffins, cereal, coffee) and a vending machine, as well as a small guest laundry. The room was clean, but the furniture and fridge are old, and it shows. The couch bed was difficult to open/close and it’s mattress was quite used, but clean. The staff at front desk and housekeeping are very helpful and attentive and take guests seriously (5-star)! The only issue I had was that even though there is no smoking within 100 ft of the property, which is clearly posted, it’s not enforced. So persons were often smoking at the entrance, which made for an unpleasant experience coming in at evenings. - I would stay here again on a budget, as the area is quiet and felt quite safe for me and family. There are also chain eateries and convenience stores nearby (7-11, Wendy’s, ChickFilA…).

8

Carlos

Feb 14, 2025

·

Stayed 2 nights

All good, except that I got a smoking room when I requested a non-smoking room.

6

Letitia

Feb 15, 2025

·

Stayed 1 night

I stay overnight. The stay was ok. The room needs a little update and carpet cleaning. The couch needs some steam cleaning. If your planning to stay somewhere quick for a overnight, its ok.

6

attila

Dec 14, 2022

·

Stayed 19,339 nights

The TV did not work For two days tv did not work Internet did not work

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Service

Staff are frequently described as friendly and helpful (often mentioning Michelle and Yvette), yet service reliability varies, with occasional rudeness, long waits, missing night coverage, and difficulty addressing room issues or reservations.

Related guest reviews

2

MANOS

Oct 7, 2023

·

Stayed 5 nights

This was the absolute biggest disaster hotel I haven’t stayed in. No text or phone call to warn me ahead of my check in that the only elevator wasn’t working and the pool was closed. When I checked in and was told of the non functioning elevator I asked how to we get to the upstairs floors and the desk clerk rudely pointed to the stairs and told me “walk”. I had multiple luggage pieces and told the clerk I had bad knees and and I was 64 years old. No assistance was offered to even hold the door for me. Five days the elevator worked one and the pool was never open. This hotel should be removed from your hotels listing. The indifference of the desk staff regarding their problems was amazing. They acted as if nothing was wrong. Do NOT stay here, even for free!

10

Anthony

Sep 24, 2025

·

Stayed 3 nights

The staff were very attentive and took notice of me and greeted me with a smile every morning! Would absolutely stay again!

2

RICK

Mar 21, 2024

·

Stayed 2 nights

We paid online, then got there at 11:00 P.M. after driving 6 hours and we were tired! NO ONE was there to let us into our already paid for room. I kid you not, the 2 phones on the wall were BROKEN. It was nearly an hour later, when someone finally showed up. And there were no sheets on the foldout couch bed, nor anyone to call to get them! And the fold out mattress was 30 years old with PEE STAINS. Room sleeps 4 and there are no sheets AND ONLY 3 PILLOWS. and there were NO CUPS, NOTHING, NOT A SINGLE UTINSEL IN THE CABINET OR DRAWERS AND NO ONE TO CALL! NEVER COME HERE!

10

Cameron

Aug 13, 2025

·

Stayed 3 nights

Every staff member has been helping myself and others every time i check in for the last few months. I'm Mr. Jones from The Bahamas and they know my name. That's top tier right there for me👍

2

Bernice

Jun 4, 2024

·

Stayed 2 nights

Lost our reservation and blamed it on Hotels.com when Hotels.com still showed the reservation on their end. Others came in with same issues yet still blamed it on the third party Sat in parking lot for over an hour with our special needs child Kitchenette in room but had to get all accessories from downstairs No table to eat at or chairs to sit on Small desk with desk chair No hair dryer No bag for dirty clothes No drawers for clean clothes Dust on things Hair in bathtub Cobwebs on the INSIDE of all the windows! Telephone had no dial tone and couldn’t be used so anything we needed we had to go downstairs to ask for. This was not an enjoyable stay, at all! Yvette was amazing and did make it right by giving us a walk-in room with hotels.com reservation price and upgraded our room to a bigger room … but the issues we had weren’t worth it.

10

Shakeeba

Dec 2, 2024

·

Stayed 2 nights

Great staff!!! Nice staff!!

6

LiLiane

Mar 23, 2024

·

Stayed 1 night

The night check in guy is great. Super sweet and that was about it. Roaches. Had to kill some. Exhausted by that point to even call front desk. (..."and in the morning...) I was so tired and had the bathroom door closed the whole night. Didn't realize my room did NOT have a shower curtain. Called the front desk for one. Manager said housekeeping would bring one. Didn't hear back. I had meeting to run to. Went to the front desk. Language barrier between front desk and housekeeping. Did anyone think to use Google translator? No. I had to whip out the phone so I can ask if she found the shower curtain. *Housekeeping had told me she left it at the front desk. Went to front desk, they said no. All she could have done was give me another room to shower since housekeeping was cleaning anyways. I don't know.

6

Cody

Oct 17, 2025

·

Stayed 1 night

Staff was clueless

6

Princeton

Jan 13, 2025

·

Stayed 1 night

The last extended stay that we stayed in had the dishes for you to utilize inside the room. We didn't have to pay a separate price. And the next morning when it was check out time, being 5 mins over, we were still able to check out. This stay, the front desk guy came banging on the door yelling, "front desk." I opened the door with my bags in my hand literally getting ready to walk out. I was at the door when he banged on it. And it was only 5 mins passed check out time. That was unprofessional to me and out of all the rooms and hotels I've stayed in in my lifetime, that has never happened. We were only there because my husband had to preach during watch night service and that hotel was close to our church for that time of night and reasonable.

10

Roberto

Apr 18, 2024

·

Stayed 1 night

It was a great experience… the manager Michelle was such a nice person very helpful and professional

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Location

Set in a quiet business park that is convenient to downtown Orlando/Winter Park and attractions. Some guests felt the area seemed sketchy at night with people lingering in the parking lot and limited nearby dining.

Related guest reviews

8

Luis

May 6, 2025

·

Stayed 2 nights

Hotel location is great, nearby many attractions and sites. Rooms are quite ok but need some attention and renew. Hallways are all same condition, smelly like cat pee. I stayed on top floor but did go to others and all smell the same, so consider it must be clean and have better maintenance. My bathroom shower was old and scratchy all over the walls, so it also needs to get renew. In general, I believe the property is great and can offer better accomodations, but needs to maintain its fully.

8

Stephen

Jan 24, 2025

·

Stayed 1 night

One night stay No major problems Only problem was window leaking cold air and rain Breakfast is just grab and go items which is typical for an extended stay property This property is located in a business park with very few eating options and no grocery nearby.

10

Diziah

May 21, 2024

·

Stayed 1 night

Clean, and good location

8

Roland

Mar 11, 2025

·

Stayed 1 night

Close to downtown Orlando and Winter Park.

8

Jessica

Mar 6, 2023

·

Stayed 1 night

The area around the hotel is a little sketchy and dark. Lots of men hanging out in the parking lot late at night and early in the morning. Was a bit nervous, walking to and from my car with my daughter. The room was a good size and was clean. Bed was hard and a bit uncomfortable. The front desk guy that checked us in was quick but unfriendly. I almost felt like we were bothering him by checking in. There definitely were people there living there. Trash bags in the hall way outside of neighboring rooms. Barking dogs and loud children when we first got there but the noises went away so cant complain too much about that. Overall, it was a decent stay.

6

Joseph

Oct 6, 2023

·

Stayed 6 nights

Convenient location

8

Darya

Feb 27, 2023

·

Stayed 1 night

It was better than expected. Good location, nice room. It was clean in the room.

8

Nicola

Feb 24, 2025

·

Stayed 1 night

Quiet area

6

Rosemarie

Feb 21, 2023

·

Stayed 1 night

Hotel is on a dead end street and was not so easy to find among the other hotels nearby.

10

Linda

Feb 3, 2025

·

Stayed 1 night

Wonderful location in a business park. Staff was wonderful. Room was complete and clean. Has a living room and sleeping area. Dishes/supplies/pots available upon request. Full kitchen

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Dining

Breakfast is grab and go with items like muffins, oatmeal, granola bars, and coffee; many guests found it minimal or not as advertised, and sometimes poorly stocked. A few thought it was acceptable.

Related guest reviews

4

Sreedhar

Jan 31, 2025

·

Stayed 1 night

Sold as breakfast facility and sofa bed, sofa bed is not usable and no breakfast. Cleanness is ok.

2

Edna

Jul 1, 2023

·

Stayed 1 night

Chair ripped and torn Mold throughout bathroom Staff threatened to forfeit my money paid for reservation if I was not there by 11:00 pm I called and indicated travel delays would not put me at hotel until midnight!! MIND YOU HITEL ALREADY PAID IN FULL FOR STAY!! ADVERTIZED FREE BREAKFAST!!! All self service! Regular coffee, package oatmeal Small packaged muffin No lemon O juice No milk No fruit ! Pitiful

6

Michael

Dec 15, 2024

·

Stayed 1 night

Room had a strange odor, and carpet was old and needed a good cleaning. The grab and go “Breakfast” had outdated packaged muffins.

8

Louis

Jun 4, 2024

·

Stayed 1 night

They advertise breakfast but it's not.

2

Sarah

Nov 11, 2025

·

Stayed 4 nights

No actual food was offered for breakfast besides packaged old stale muffins and coffee. Beds were hard as a rock. Would’ve felt better on the floor. Unable to get fresh towels unless you take them your dirty towels and wait for them to be washed. Zero dishes for the kitchenette. Just overall poorly managed hotel

6

Suzanne

Nov 7, 2023

·

Stayed 1 night

This is the first Extended Stay I've been to that didn't have any cups (plastic or glass) and paper towels in the room. When we requested a fork, the staff member told us they didn't have any clean ones. The breakfast was sub-par as well- coffee was nowhere near hot, and the breakfast options were oatmeal, muffins and granola bars. Staff could be much more helpful and a lot friendlier.

6

Jerome

Oct 1, 2025

·

Stayed 3 nights

Pool was a little dirty. Afvertised "free breakfast". Tiny packaged muffins, grits and oatmeal wth coffee.

8

Ian

Dec 9, 2024

·

Stayed 7 nights

This hotel is average and appropriate for medium to long stays. There is basic breakfast (muffins, cereal, coffee) and a vending machine, as well as a small guest laundry. The room was clean, but the furniture and fridge are old, and it shows. The couch bed was difficult to open/close and it’s mattress was quite used, but clean. The staff at front desk and housekeeping are very helpful and attentive and take guests seriously (5-star)! The only issue I had was that even though there is no smoking within 100 ft of the property, which is clearly posted, it’s not enforced. So persons were often smoking at the entrance, which made for an unpleasant experience coming in at evenings. - I would stay here again on a budget, as the area is quiet and felt quite safe for me and family. There are also chain eateries and convenience stores nearby (7-11, Wendy’s, ChickFilA…).

8

Manuel E

May 6, 2025

·

Stayed 1 night

Even though we were told breakfast was “grab and go” in a very rude way. It was really disappointing that at almost 8 am we had to ask about it. (Supposedly breakfast was from 7-9) There was coffee, tea and grain/fruit bars. As we were leaving the clerk approached us with some mini muffins.

4

Sandra

Sep 1, 2023

·

Stayed 1 night

The system was not working so we had to wait like 30 minutes to check in. The elevator is dirty. It was supposed to be breakfast included but they only had coffee and chips. I won’t come back again.

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Month	Average price
January	$87
February	$111
March	$148
April	$111
May	$149
June	$85
July	$86
August	$77
September	$78
October	$82
November	$93
December	$93

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $70	15 $69	16 $69	17 $64	18 $65	19 $69
20 $61	21 $58	22 $64	23 $58	24 $70	25 $109	26 $109
27 $88	28 $93	29 $93	30 $58

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $119	3 $119
4 $97	5 $102	6 $93	7 $72	8 $92	9 $109	10 $109
11 $74	12 $102	13 $101	14 $98	15 $79	16 $119	17 $109
18 $79	19 $101	20 $101	21 $108	22 $72	23 $109	24 $109
25 $74	26	27	28	29 $86	30 $369	31 $389

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Monthly average prices

About this property

Location

Room options

Deluxe Studio, 1 Queen Bed with Sofa Bed

Deluxe Studio, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Orlando - Maitland - 1776 Pembrook Dr

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