Hilton Garden Inn Tallahassee

Under construction. I would not recommend until construction is complete. Also, lighting outside is non existent - very dark parking lot and entry.

I really hate to give bad reviews. We had booked this 9 days in advance, I provided with hotel with information that we would be traveling with our cat and dog. I booked a king suite for that reason. There was no indication that the hotel was undergoing MAJOR renovations. When we arrived the covered portico was blocked. There was no front desk reception area, only a table with a computer. There were signs that the elevators were not working. When i walked in I was informed that our king suite was not available as they were on the 4th floor. I was offered a queen double. Upon talking with the front desk clerk, he did mention that IF I had called him an hour earlier he did have my king suite but a couple on their honeymoon came in and he gave it to them! How was I supposed to know that I needed to call to ensure my room was not given away?? We had plans to meet friends for dinner. The clerk did offer to call their “sister” hotel the Hampton Inn, to see if they had king suites available. After 30 minutes I was informed they did. However, I was told I would have to call Hotels.com to cancel this reservation and have them transfer it to Hampton Inn. Upon arriving at Hampton Inn, I was not able to reach Hotels.com on the phone-I was disconnected 2 times. I had to pay for my room, was an hour late to my dinner. I still have not been able to contact Hotels.com to recover my money. I’m very disappointed in the way this was handled.

Our first room smelled almost moldy. Moved to better, but not great. Booked hotel to use hot tub. No indication online that pool, hot tub closed for renovations!! The only reason we booked at this hotel. Hot tub!!!!

The property was under renovation and there was no real mention of it. The public areas were a mess and my dog found food on the floor of the room in multiple places the minute we walked into the room. The grounds were torn up as well. We had just stayed in a Hilton Garden in Jackson and were really disappointed with the Tallahassee property.

Hot tub was unfontcional, soap and shampoo in my room weren't filled up

The hotel is under construction. However, most of the outlets in the room did not work. The ice machine on our floor did not work. The knob to turn on the shower rotated 360 degrees before the hot water came on. We checked in late Friday around 11:45pm and whoever was on duty did not greet or explain anything about the hotel like most Hilton hotels. Let’s just say this was an experience.

Place is under renovation. It was a mess. Lobby area dirty. Carpet in the first room we had was disgusting. Room smelled. Smoke signal detector was taped up. Comforter was dirty. No tissue paper. Staff had to raid a box from another room. None in stock. We switched rooms which was better and manageable but in no way up to par with other Garden inns. I must say though front desk staff was excellent. Was very accommodating and friendly.

The lobby was under construction, had to walk thru the dark around the pool to a man in a dimly lit hallway . He was very nice. The elevator was not working. Gave me a key to see my room on third floor, it would lt open the door so went back and got another key and it would not work so we left. The entire place is being remodeled and it needs it

The staff was wonderful! They helped with everything that we had a problem with. I didn't realize the hotel is under renovation. No amount of running water could make it even warm in the bathroom. The room itself was very nice otherwise, the coffee pot didn't work, ice machine in hall broke, elevator broke. I would stay again when renovation done. Place will be nice and staff is great!

Hotel under renovation

There were toe nail clippings on the bathroom floor and in between the two beds. There was black hair on the vanity and a glob of soap. There was a fork and a hair scrunchie on the floor between the two beds and no holder for the bag of coffee used for the coffee maker. I would have replied sooner, but my husband had surgery. It was truly the worst hotel experience we’ve ever had!! I have pictures if you need to see them. DISGUSTING!!! I told the guy seated at the check in desk, but he didn’t even respond when I told him.

Our first room smelled almost moldy. Moved to better, but not great. Booked hotel to use hot tub. No indication online that pool, hot tub closed for renovations!! The only reason we booked at this hotel. Hot tub!!!!

There is a smell of old carpet and moister in the hallways, water in the bathtub stays and doesn’t drain properly , which makes taking shower limited to 2 min max. The AC is so loud, like the plane is about to take off.

The young lady checking me in was very unprofessional. She was loud and inappropriate on her cell phone at the front desk. Parking was great. There were some dead roaches that needed to be picked up in the lobby… wouldn’t stay again because of that. Room seemed clean

The best thing about this property was the guest-service staff member, who was incredibly friendly, and the beautiful lobby. We stayed in a king executive suite with a kitchenette—but there was no table, leaving a large empty space. The couch appeared covered in pet hair, the pull-out mattress needs replacing, and the sitting area had no television. The bedroom was acceptable, but the shower took about thirty minutes to warm up, and overall the suite could have been much cleaner.

Place is under renovation. It was a mess. Lobby area dirty. Carpet in the first room we had was disgusting. Room smelled. Smoke signal detector was taped up. Comforter was dirty. No tissue paper. Staff had to raid a box from another room. None in stock. We switched rooms which was better and manageable but in no way up to par with other Garden inns. I must say though front desk staff was excellent. Was very accommodating and friendly.

The newly refurbished hotel was clean and comfortable with a friendly and accommodating staff. Perfect for our stopover while traveling, with easy access to restaurants and the interstate.

Upon check in our check in clerk could barely understand or speak English. This is America! We then get to the room and upon opening the door was greeted by the largest roach I had seen in quite some time. I literally had to kill it and sweep it out into the hallway before my wife would enter the room. I do nor recommend this property to anyone.

Clean and great location, room was spacious and clean, ac worked perfect . Checkin perdón was very nice .

Seemed to short staffed. Floors throughout the entire property were dirty and never cleaned throughout our entire stay. Trash cans outside needed to be emptied. Lobby floors were always dirty. Switched rooms twice because the bathroom was dirty. Floors in the rooms were not vacuumed like cleaning staff said they were. Continental breakfast is not included with room rate like promised when booking through expecia

Our room did not have any air conditioning and they asked us to let the AC run over the evening to see if the room would cool off (84 degrees). When we returned our room remained without AC. The front desk told us there were no other rooms available. For $450/night we expected AC. Then they changed our room after midnight. They put us in their "emergency room" which had a fridge full of lunch meat and dirty towels in the bathroom. This was completely unacceptable for the rate which was raised to 300% of baseline due to it being family weekend for FSU. We expected a partial refund and got nothing.

There is a smell of old carpet and moister in the hallways, water in the bathtub stays and doesn’t drain properly , which makes taking shower limited to 2 min max. The AC is so loud, like the plane is about to take off.

The best thing about this property was the guest-service staff member, who was incredibly friendly, and the beautiful lobby. We stayed in a king executive suite with a kitchenette—but there was no table, leaving a large empty space. The couch appeared covered in pet hair, the pull-out mattress needs replacing, and the sitting area had no television. The bedroom was acceptable, but the shower took about thirty minutes to warm up, and overall the suite could have been much cleaner.

The hotel was clean. Our room was spacious. I liked that it had a microwave & fridge in our room. The staff was very friendly and had good customer service. It's near restaurants & shops. My only suggestion is put towel rods in the bathroom to hang up towels & wash cloths.

They gave us the key to someone else’s room. We entered and all of her belongings were in there. So they had to give us an old room. Unrenovated.

We came into town for parents weekend. We booked our hotel months before. Of course rates were inflated but that was expected, most hotels were very high because of parents weekend. When we arrived, the girl at the desk said the room I booked was not available. She said another guest had not arrived yet and she was going to give us their Junior suite. It actually was great because I wanted a king with more space anyways, Im not sure what happened when that guest eventually was to show up? She did tell me I would have to move into another room the next day but the Manager eventually said we didn't which again was great. All of the staff were friendly and welcoming. I would have given all 5 stars except for the shower which obviously is important. It was off and on hot and we had it set all the way on the hot setting. The second part is the water pressure, it literally trickled out of the shower head. Outside of the shower, the stay was great.

The hotel was clean, conveniently located, and offered plenty of space to relax after a long day on the road. It had everything we needed for a comfortable overnight stay. The only downside was the AC—it was a bit loud and made it hard to sleep at times. Still, overall it was a good spot and I’d definitely consider staying again on another road trip.

Average hotel with high end prices. Shade in the room did not work. It was a weekend so we were told they would turn it in to maintenance. Shower had almost no flow and never got hot. There was hot water at the sink but not in the shower. Can't believe that the TV wasn't a smart TV and we couldn't stream our shows. Guess it didn't matter much because the wifi was marginal. Even playing a card game I was disconnected several times. They no longer have an included breakfast, something their site didn't state. There is a restaurant though. We didn't try it. We reserved a accessible room and the picture showed a walk in shower. We did get handrails to try to climb into a 2 foot high tub. There were no walk in showers available. Apparently there are different levels of accessible rooms Front desk saff was OK but not overly helpful or friendly. Did not live up to our expectation of a Hilton Garden Inn.

Great bed

I specifically chose this hotel for its hot tub at a long day when I try to use it the knob was missing couldn't enjoy the hot tub. But honestly the bed was so comfortable I was all right with the inconvenience will probably be back in September. Dee was very Helpful.

After a four-hour drive and a long day of travel, I was looking forward to the room I had carefully reserved. I called ahead to let the hotel know we’d be arriving late and requested a late check-in, hoping for a smooth and easy arrival. While they confirmed the late check-in, I was disappointed that instead of addressing my reservation, the staff spent time trying to sell me a timeshare. They never mentioned that despite my reservation, my room could be given away to another guest—whether they had a reservation or were a walk-in—if they arrived before me. I had reserved an executive room, but when I arrived, I was assigned a smaller room without any explanation. I paid for the room I had originally booked, and yet, I wasn’t informed that my reservation had been altered until I opened the door to my room. It was incredibly frustrating and unprofessional. This situation brings to mind that classic Seinfeld episode; This hotel knows how to book a reservation, they just don’t know how to keep it. Thankfully, we were able to find another room at a nearby hotel, on a busy night like Valentine's Day. The only redeeming part of this experience was the kind woman at the front desk, but unfortunately, it wasn’t enough to make up for the overall disappointment. I will not be booking with this hotel again.

They were very accommodating! Staff was excellent! We missed our connecting flight & weren’t able to check in until after 1am & we were greeted by a very sweet friendly man who was SO kind. In the morning we had to hurry to graduation & the cook at the restaurant happily fed us quickly & the food was great!

Stay overnight to run in Tallahassee Half marathon Sunday. Comfortable, quiet, great service. Sunday morning after race, were allowed late checkout to shower and change before driving back home. Thank you

Absolutely terrible experience. We drive from sun up to sun down to the Hilton Garden Inn , Tallassee , get to the hotel to be told that they oversold the king suite that we booked two weeks prior so we had to downgrade/settle for 2 queen bed room. It was me and my mother so i wanted the seperate space.. not happy, and tge frint desk people didn't care at all. Whatever... The room they downgraded us to was right next to a parking lot of 18 wheelers that had their generators kicking on and off every 15 mins and could not sleep mire than an hour or so at a time due to all the noise! I was more tired when we left the hotel than when we 1st arrived after driving for 10 hours straight through bsd weather. HORRIBLE experience.. never again. ZERO stars. This is not how to treat people. Do better.

The young lady checking me in was very unprofessional. She was loud and inappropriate on her cell phone at the front desk. Parking was great. There were some dead roaches that needed to be picked up in the lobby… wouldn’t stay again because of that. Room seemed clean

All the staff we preoccupied on their cell phones . The night desk clerk was watching a football game on the downstairs tv on the couch!

They gave us the key to someone else’s room. We entered and all of her belongings were in there. So they had to give us an old room. Unrenovated.

Great place for the price. Staff was incredibly friendly :) I would definitely stay again.

Hot tub wasn't working front desk person rude and didn't know her job

Under construction. I would not recommend until construction is complete. Also, lighting outside is non existent - very dark parking lot and entry.

Very spacious, clean, and friendly staffs; close to almost attraction area.

Absolutely terrible experience. We drive from sun up to sun down to the Hilton Garden Inn , Tallassee , get to the hotel to be told that they oversold the king suite that we booked two weeks prior so we had to downgrade/settle for 2 queen bed room. It was me and my mother so i wanted the seperate space.. not happy, and tge frint desk people didn't care at all. Whatever... The room they downgraded us to was right next to a parking lot of 18 wheelers that had their generators kicking on and off every 15 mins and could not sleep mire than an hour or so at a time due to all the noise! I was more tired when we left the hotel than when we 1st arrived after driving for 10 hours straight through bsd weather. HORRIBLE experience.. never again. ZERO stars. This is not how to treat people. Do better.

Ive stayed here before and like the location.nits close to everything.

Great hotel. Conveniently located.

The hotel was clean. Our room was spacious. I liked that it had a microwave & fridge in our room. The staff was very friendly and had good customer service. It's near restaurants & shops. My only suggestion is put towel rods in the bathroom to hang up towels & wash cloths.

The newly refurbished hotel was clean and comfortable with a friendly and accommodating staff. Perfect for our stopover while traveling, with easy access to restaurants and the interstate.

Need more lighting in parking lot. More signage so you can find the hotel

The hotel was clean, conveniently located, and offered plenty of space to relax after a long day on the road. It had everything we needed for a comfortable overnight stay. The only downside was the AC—it was a bit loud and made it hard to sleep at times. Still, overall it was a good spot and I’d definitely consider staying again on another road trip.

Very nice for a weekend trip. Good location.

They were very accommodating! Staff was excellent! We missed our connecting flight & weren’t able to check in until after 1am & we were greeted by a very sweet friendly man who was SO kind. In the morning we had to hurry to graduation & the cook at the restaurant happily fed us quickly & the food was great!

This was an amazing stay from the second we walked in until we had to leave. The room was clean, the front desk staff made for an amazing and easy check in, the hotel was quiet and peaceful, the restaurant and bar was a perfect way to end every long day.

The property was well maintained but the restaurant and bar were lacking. Would have loved to be able to eat there but didn't sound appetizing.

Property is going thru a renovation. Room reserved had issue. Told no other similar room open. It would be fixed in morning. We had to request a change . Fee was adjusted. Decide about extra charge for breakfast & dinner option. We felt cost a little high for them. Had been there before Covid was 5 star.

The hotel does not have a continental breakfast! It is cook (microwave) to order.

Seemed to short staffed. Floors throughout the entire property were dirty and never cleaned throughout our entire stay. Trash cans outside needed to be emptied. Lobby floors were always dirty. Switched rooms twice because the bathroom was dirty. Floors in the rooms were not vacuumed like cleaning staff said they were. Continental breakfast is not included with room rate like promised when booking through expecia

Everything is ok with the property, the problem here is that we paid for breakfast and at the time of check-in we were told there is not breakfast included so we wasted our money

The bartender Kelvin was the best. Made the best drinks and served all food and drinks promptly.

Average hotel with high end prices. Shade in the room did not work. It was a weekend so we were told they would turn it in to maintenance. Shower had almost no flow and never got hot. There was hot water at the sink but not in the shower. Can't believe that the TV wasn't a smart TV and we couldn't stream our shows. Guess it didn't matter much because the wifi was marginal. Even playing a card game I was disconnected several times. They no longer have an included breakfast, something their site didn't state. There is a restaurant though. We didn't try it. We reserved a accessible room and the picture showed a walk in shower. We did get handrails to try to climb into a 2 foot high tub. There were no walk in showers available. Apparently there are different levels of accessible rooms Front desk saff was OK but not overly helpful or friendly. Did not live up to our expectation of a Hilton Garden Inn.

Great place for a quick stop with breakfast