Clarion Inn & Suites Atlanta Downtown

There was no parking and the elevator broke down mid stay!

Parking is extra

Parking lot always full

Decent hotel but there were a number of small things that could make it much better. It looks cheap and lacking care when the light fixtures have rust on them. The pop machine only had cans of Diet Coke when all other pop was bottles. Have water with breakfast instead of only sugary juices. Biggest complaint was parking. VERY misleading... no free parking... it cost $25/day! And the small lot onsite didn't host everyone, which meant going across the street to a sketchy lot. It worked, but there are definitely things they could do much better.

It was close to Mercedez Benz stadium which made an easy walk... I did not like that I had to pay for parking which I did not find out about until 1 day before arriving... $25 to park at a hotel I'm staying at is not what I look for in a place to stay...

Had to pay for parking which was 25 dollars a day. Unheard of must be an Atlanta thing. Other then that room was ok big I would rent again

The room was big, spacious, and clean. Although it had a musty smell, it was comfortable. The fitness is facility is pretty nice for a smaller hotel. What makes this hotel great is the staff. Madison and Chrissy at the front desk are amazing and helpful. Melissa, who makes breakfast, is sweet and helpful as well. These ladies go above and beyond to help you and make sure your stay is great.

The hotel was nice only thing I didn’t like is the elevator is very slow

Paying for parking at the hotel in which you are staying.

The hotel had problems with the wifi and the guests did not have that service which is vital

My room was dirty. The bathroom floor was greasy. I had no soap or body wash. I found many hairs in my bed. There were dead bug carcasses and hair on the floor.

Wasn’t the cleanest and room smell like cigarettes.

The room was filthy. My aunt insisted on staying, but I didn’t want to stay. It was so dirty.

Our room was terrible , carpet was a hazard to falling because of so many large wrinkles . The heater unit sounded like a large airplane , the entire place from one end of the hall to the other smells of weed . The tv barely works and had to call for someone to come give a new remote due to remote control problem and the ext day the same issue . Just did without the tv that night : the lobby was maintained but the rooms need to be updated and the broken lamps and rusted lamps need to all be replaced. It’s terrible in my opinion

Even with $25 parking, security watned my son of the great possibility of hos car being broken into. The room definitely was not up to standard. Dirty quips were in the floor.

The king bed room was a decent size. A bit of dust here and there. The bed sheets had stains. The common areas of hotels dirty like hallways and the elevator room. You can tell that it hasn’t been cleaned thoroughly because dust and dirt collected on the baseboards and in the corners. Spider webs in hallways. My room cards stopped working mid stay and they claimed it was because of metal detectors in the stadium, but I had yet to visit to stadium so that was not the reason why both of my cards stopped working. Also did not like that I booked my room months in advance and then received a message while on my way to Atlanta stating my room was “subject to availability”. What does that mean? Why would you send that to a customer that has had a room reserved for months. My room was ready but it was nerve wrecking driving states to get a message as if your room would not be available. They offer breakfast but I did not eat as I had breakfast arrangements. From what I saw, a lot of folks were eating so it must be good! Parking is $25/night and they do not have a lot of it. The overflow lot they also use for event parking and other businesses/restaurants, I think. But it was a place to sleep walking distance to the Mercedes Benz stadium so for that they get an average rating. The staff were kind and helpful if you have questions. It also looks like they charged me twice so I will need to call and follow up with the hotel about returning the double money they took.

This is my second stay at this property. I loved the stay the first time but this stay was different. When I checked in I did not go immediately to the room but went for lunch. Upon entering the room I noticed that the room had not been serviced. They gave us another room that also hadn’t been serviced. The third room was clean and acceptable. I’m willing to give this property another shot as I do understand sometimes things get overlooked. The young man at the front desk was willing to accommodate us by changing our room when we showed pictures of what we had walked in to.

Rooms are dated and a bit smelly in the hallways. But other than that we felt comfortable and the staff were all pleasant and helpful.

It was hair in the bed everywhere and on the rags and stains on the sheets.

I think the hotel is very poorly run. People in the reception are not friendly or helpful. Yesterday I was not sure if I had left something in the hotel ( a very important folder) I called more than 50 times and they never answer the phone. Finally I took a taxi and I asked the receptionist why she did not answer the phone and she did not even answer me… They never clean the rooms, you have to request it,. The bed is comfortable and the room is big… but the shower does not have good water pressure.

Rooms were clean, big and comfortable. Breakfast was good. AC unit left a musty mildew smell unfortunately.

The room with it extremely small the bathroom had no counter space

Tv didn't work

Great location, friendly staff. Bathroom could’ve been a litte bigger.

The bathroom was too small. It was a mini sink with a regular faucet hard to brush teeth or do anything in the sink. Not all the outlets worked and heat/air conditioning was difficult to maintain

The good: 1. The hotel is close to the Stadium where my son attended the soccer game. 2. Good breakfast spread. The bad: 1. The bathtub does not drain well. 2. The room has almost no soundproofing. The ceiling cracked when there was a movement in the room above us. The hallway noise sounded like someone was right outside our door. 3. The TV is awkwardly positioned in the room. It's too far from the beds, and you cannot see what's on TV well if you lie/sit in the bed. Nor can you watch TV comfortably from a wannabe sitting area. 4. There's a balled-up towel in our closet.

The rooms were huge, but they were laid out oddly, so there was a lot of non usable space in the middle of the room. This is not an issue, just an observation. The room was clean, comfortable, and relatively quiet for how busy they were. Great location to all the arenas/ stadiums. Would definitely look here again for our next trip down there.

This place is about location and affordability. It's close to EVERYTHING. The rooms are decent, yet outdated. However, the bathroom was updated and nice. The TV didn't work. We reported it and they showed up the next day before check out. The fridge worked, but the microwave wouldn't heat up room temperature fries. The staff were nice and the breakfast was free. So, there's that.

The window AC was so loud reallt intrupted my sleep. TV was not working and nobody took care of it. Room 408 TV is not working.

We took a quick trip to Atlanta, this hotel was good, the people in the room next to us where really loud and you could hear everything they were doing, but overall the hotel was a good stay, breakfast was good the people at the front desk where friendly other then when we checked out the lady at the front desk seemed in a bad mood. But I would most definitely stay again

The front desk staff went from disinterested to disrespectful during our four day stay. When we checked in, our questions were met with "I already told you that" and "You can just read the card." On the last morning of our stay, we needed assistance with maneuvering a wheelchair, a couple of backpacks, and a large suitcase to get out the automatic door that was not working. When I asked for help, the response was a laugh and "Have a great day." My response to this unbelievable, disrespectful service was also unacceptable as I have never been treated so poorly. Usually, when I am with my 82-year-old mother in her wheelchair, people are so kind to both of us that this incident really stood out. This staff needs training, improvement plans, and possible separation from the organization.

Excellent customer service

Due to the storm, the internet was out for all three nights of our stay — with no updates or solutions provided. The staff were rude and unhelpful, and they even misplaced my state ID, which is completely unacceptable. The entire place reeked of weed, making the environment unpleasant. The elevator buttons were broken, but they were still letting guests use it, which felt unsafe. The coffee machine was also out of order, and they didn’t offer any alternative — not even basic morning coffee. Overall, the management is irresponsible, and the experience was far below even the most basic standards.

The put me in a room where someone else was in. Had to go back downstairs and get a new key and new room.

The staff was terrible. We asked for cleaning and towels 3 days in a row and every time they acted like they took a note, they didn’t, and no service came. We had no towels. They finally handed me the towel you put on the floor. Breakfast was reheated and served the same every day from Thurs-Mon. Poor selection and poor service, and I am not a fancy traveler.

The king bed room was a decent size. A bit of dust here and there. The bed sheets had stains. The common areas of hotels dirty like hallways and the elevator room. You can tell that it hasn’t been cleaned thoroughly because dust and dirt collected on the baseboards and in the corners. Spider webs in hallways. My room cards stopped working mid stay and they claimed it was because of metal detectors in the stadium, but I had yet to visit to stadium so that was not the reason why both of my cards stopped working. Also did not like that I booked my room months in advance and then received a message while on my way to Atlanta stating my room was “subject to availability”. What does that mean? Why would you send that to a customer that has had a room reserved for months. My room was ready but it was nerve wrecking driving states to get a message as if your room would not be available. They offer breakfast but I did not eat as I had breakfast arrangements. From what I saw, a lot of folks were eating so it must be good! Parking is $25/night and they do not have a lot of it. The overflow lot they also use for event parking and other businesses/restaurants, I think. But it was a place to sleep walking distance to the Mercedes Benz stadium so for that they get an average rating. The staff were kind and helpful if you have questions. It also looks like they charged me twice so I will need to call and follow up with the hotel about returning the double money they took.

I had a 12 hours delay in flight when arriving. I've informed the hotel via expedia message. I arrived only the morning after they cancelled my resservation and gave the room to a different person. They did not inform me that they canceled my reservation, and provided no assitance with getting a different hotel. Furthermore, they even tried to charge me for the entire duration of my cancelled trip. Only after several talks from Expedia I got them to provide me refund (with the exception of the first day).

Staff was very friendly and helpful.

The front desk person on check out was HORRIBLE bad attitude rude and just out right unprofessional. I had to get her together quickly. Had an attitude because I was inquiring about my money. The hotel kept trying to charge my card for the room that I had already paid for on check in. Rolling her eyes not looking at me but speak to me as if she not interested.

The parking lot for the hotel was full from people parking there from the restaurant. No one answered the phone and the receptionist went into the back room and refused to come out leaving 20 guests stranded in the lobby unable to check in. We had to find another staff member and tell them that the receptionist had left and we had been in the lobby for over an hour. Eventually someone came and help. She was nice but the only thing we got for our trouble was comped parking. My first time here was pleasant but this time around was god awful.

Great location

Room was clean but cars in lot were broken I. To the night we stayed. Area is unsafe around hotel.

Was easy check in, close to downtown. Walkable too.

The room was fine. The breakfast was delicious and the restaurant next door (Paschal’s) had fantastic food. The only reason I am giving it four stars instead of five is because every time you walk outside, there is someone there pan handling. I was approached three times walking to the restaurant and back and asked for money. Perhaps the hotel security could do a little more to make sure guests aren’t approached in the parking lot and surrounding areas.

Our room was, clean and spacious. The hotel is in a great location, close to the Mercedes Benz Stadium!

It was close to Mercedez Benz stadium which made an easy walk... I did not like that I had to pay for parking which I did not find out about until 1 day before arriving... $25 to park at a hotel I'm staying at is not what I look for in a place to stay...

Good stay for the price in the area! Room was nice and clean. Quiet for the most part. Staff was friendly. Unfortunately we were approached by very persistent homeless people multiple times in the hotel parking lot. Not really the hotels fault but my wife definitely felt uncomfortable going out there herself. However there seemed to be a police officer in the evenings hanging around the hotel and the outside. So that made us feel better. Breakfast was okay, nothing crazy but saved us a few dollars each morning. Plenty of food/store options within walking and short driving distances. Overall I would stay here again, especially if I’m going to the Mercedes Benz stadium.

Staff was very friendly and helpful, room was modern and clean, very close walking distance to Mercedes-Benz stadium which was the reason I came into town. Would stay again if ever back in the city.

From what I saw, the hotel is located in an area where it's not recommended to go and walk outside, especially at night.

Horrible, dangerous location with no parking. RUN AWAY!

Room was very dirty. My blanket was all torn and they replaced it with throw blanket. Breakfast food quality was terrible and had limited choices. Internet was big issue. 4 nights there was no room services provided. Will NOT go again.

Walking into the Clarion hotel It was very clean the lady behind the counter checking me in was very polite told me about the Wi-Fi how hotel was set up, where to go in the side door elevator right there 2ndfloor hall was clean walk into the room The room also very clean, nice size bathroom w/lotion, shampoo& conditioner very comfortable beds set up on the side TVset up in between two windows looking out into the nice lit up patio The room has a nice walk in closet I used as a changing room while the bathroom being used nice chair in the corner with a plug&light above, a desk on the side there's a counter with a microwave coffee maker and cups, mini fridge below Continental breakfast with very tasty food on Saturday It was steamed potatoes, turkey links,sausages Patty's, scrambled eggs, biscuits&gravy bagels toast, yogurt water fruit cups oatmeal cereal and 2 waffle makers. Drinks milk juice was orange,apple, peach & cranberry,coffee with cream and sugar the lady taking care of the breakfast area was very tentative keeping it clean and stocked all the way to the very end. Parking area was a little small next to the hotel but they did have additional parking across the side street felt very safe and$25 was way more reasonable then others at$65 Nice and easy walk to Mercedes-Benz stadium I will definitely keep this place in places to stay at when visiting Atlanta I came from out of state Michigan and definitely will be back thank you clarion hotel of downtown Atlanta

Room wasn't cleaned very well, hair in the bathroom, hand prints on the head board & mirrors.

Good breakfast cooked by Melissa

The staff for the most part was okay… however on one day the young young lady when eating breakfast was making people get up if she saw that you were through instead of allowing you to go back and get additional food. Now the next day the older lady who had the same job was excellent. She was sooo sweet and cracked jokes with you and made you feel all warmed and welcome.

The breakfast was awful. There was not a variety of food and we barely could get something to eat because food ran out quickly . The property’s condition it was very poor . Dirty bathroom , dirty a/ c with roaches . The neighbors are dangerously people smoking me and my didn’t feel safe .

Nika was very helpful at the front desk and Melisa was just as helpful with breakfast. On the other hand, we had to wait forever for hot water in the room and then the water pressure was almost none existent and then the water completely went off while trying to shower.

Our Expedia booking confirmation advised that breakfast was $5 per person. The Hotel advised it was $12 per person. The food options and quality were certainly not worth the $12 per person they charged

The hotel was Nice/Clean. The breakfast was very good. The information on walking distance from State Farm Arena was misleading on the walking distance. But overall it is a Nice/Clean hotel. The lady in the breakfast area was Very Very Friendly

Good self-serve breakfast options. Breakfast attendant Melissa was super helpful and friendly.