Baymont by Wyndham Smyrna

The indoor pool isnt heated.

The room was had wasn’t clean, the microwave had old food in it, and the floors wasn’t clean. The towels were very small and no one checked to see if we needed clean items. We had to take our own trash out. The indoor pool had cold water, it was too cold, the dogs barking all night, the highway smelling like weed. This wasn’t a good hotel

Hotel has great potential but is in poor repair. Our room smelled of mildew. The toilet was not seated correctly and made loud noise when one sat on it. Indoor pool looked lovely in pictures on line. It was not heated and was a little cold even tho weather outside was hot. Will not stay here again.

I wish the pool would have been heated but it was very clean!

Mold in the bathroom. Stained sofa. Key card stopped working several times. Pool closed “for maintenance.” All around a dirty gross hotel.

It was great. The room was clean and it had a nice aroma. It place has a lot of parking. It was quiet enough. However, the air conditioning was a little noisy.

Beds was horrible but the staff was great and accommodating. Not much for complimentary breakfast but decent. Also no elevator at this location

The Hotel itself was nice. However, there were drug deals going on behind the hotel; noise from other rooms such as loud music and the staff did nothing. Smoking right outside our room and the AC was pulling the smoke smell into our room making it hard to breathe. There were cars pulling up all night, honking the horn and then leaving. You had to pay for ice and the pool had a film on it but they said we could use it as it was an indoor pool but that it wasn't heated. I don't think I will ever go back there and not sure I would stay in another Wyndham hotel. Holiday Inn Express for me.

The temperatures the week i stayed where in the 40s at night and in the 60s for a high for tgat week. The indoor pool was freezing because there said it should be warm enough outside this time of year so they had the pool heater turned off. It was supposed to be an indoor heated pool and the only reason that I chose this hotel.

This “hotel” was terrible. Many things were very wrong with this establishment. To start off, there was no elevator for handicap access. The handle for our “ door knob” was completely broken and fell off multiple times. The bathroom door did not even fit the door frame and was a two inch gap that was very noticeable and the door would not close. The toilet and bath tub were filthy. The bath tub had hair along the wall. The towels were dirty. One towel that was in our room was dirty and had thick brown spots all over it. The tv and safe were broken. There were some outlets did not work and the main light did not work. There were also bugs flying around the room. The staff were also very rude and their customer service was horrible.

Dirty room noisy neighbour bad sheet dirty

We checked in and our bathroom was dirty. The TV didn't work. The place had a bad smell. The carpets were dirty. They changed us to a different room. We had a king bed, but they moved us into a room with 2 full size beds. The breakfast was a joke. We will DEFINITELY not go back there.

Condom wrapper was found under the bed. Room sheets were not cleaned, only reason I settled is because I drove 6 hours and there were no available hotels around

This was the nastiest hotel I have ever stayed in. The security bolt on the door was broken in half and added no safety. The restroom was nasty and the room smelled. They also copied my credit card and DL. I had to lock my card the rest of our vacation. They made the outside and the web site look so much better than it was. I will NEVER stay at another Baymont again.

The room was dirty, the bed sheets were stained, the refrigerator was dirty, the air conditioning was very old and did not cool well.

It was filthy

My stay was undelighful . Roaches roaming around the fridge and microwave. They said that it was a non smoking room, but it reeked of smoke so bad…tried to talk to the front seat but they had an attitude and wouldn’t return my money…nothing was clean in that room.

The property is falling apart, room was not clean and the smell in the room of cigarettes was absolutely horrible.

The room was dirty, the toilet seat and hot tub were both damaged and one of the pillow sheets had blood on it

Beautiful pool for kids! I’m a little picky about cleanliness and the bathroom smelled like piss when I first arrived. I did not feel comfortable taking a shower while there for 2 days. Staff was wonderful and kind. Great breakfast!

The room was very nice. The bed was super comfortable. The hotel was clean and affordable. I recommend it highly.

Staff were great, I really liked the beds. Many of the electrical outlets/USB ports don’t work. And the rooms don’t keep sound out great. Otherwise it was good. We were there for a week and only became more comfortable the longer we were there.

The room was just ok, but it has a musty odor. Although it is supposed to be a smoke free motel, the aroma of cigarettes and pot was prevalent in the hallway on the ground floor (where my room was) not far from the lobby. 4 women in next room were loud with profanity laced outbursts in the room and hallway coming and going throughout the night into early morning hours with no consideration for other guests trying to rest. I do not recommend.

This us a great Hotel to stay at The front desk clerk Fran was super kind checking me in also my room is great including WiFi and TV channels and also close to serveral places to eatalso maid service is super I recommend this hotel to everyone

The visit was normal until I went to pull out the sofa bed and found not one, not two, but three glass pipes. Went to the front desk and they were so nonchalant about it, that they originally refused to change rooms and just offered to "clean it up". This was unacceptable. Once I demanded a refund was when they finally offered another room. The occupants overhead were noisy all night long and made it impossible to sleep. The next morning, I went to walk my dog and discovered a homeless person sleeping behind the shed at the edge of the parking lot. This place is a drug den. The only reason anyone should stay here is to peacefully do and buy drugs. Zero stars!

Check in was super Fran checked me in and was super kind My room was nice TV was super and overall a great place to stay and would recommend to everyone to stay here Internet was great

Internet was good parking was ok

Run down, peeling paint, dripping faucet,

Its a older hotel you get what you pay for. Room was clean. The alarm clock was blasting when ee walked in the room. The bed wasn't comfortable at all, in the middle of the bed was a dip in it. People outside in the back of the hotel loud and arguing. We didnt pay much we ended up leaving a few hours later and checked out

Multiple outlets were not working for my computer and for charging my devices. Breakfast was scarce. Hardly anything to choose from. Bed was comfortable and that was the most important thing.

We checked in, and in less than 15 minutes we realized this was no place we could lay our heads in peace. The place wreaked of cigarette smoke, and weed. When confronting the front desk, not only was “Ronald” completely unprofessional, but he was straight up the rudest person I’ve ever had to deal with in customer service. Absolutely inappropriate, and the worst experience I’ve ever had with a hotel. After getting the police involved, we were told they’ve had several issues with “Ronald”. The other receptionist was kind and even chimed in to say he was being unruly offering us advice. His behavior was completely uncalled for. I cannot imagine this place ever being someplace I’d want to stay. After driving 2.5 hours back home, I had to shower the stench of being in there for just a short time. So if you smoke cigarettes and or weed and don’t mind, don’t mind smelling like a bar, and don’t mind dealing with the rudest employee on the planet, this place is for you. Otherwise, take my advice and find someplace else to stay.

This is not a paid review like the 5 star reviews you read; this is the honest truth. I arrived early to Georgia due to a fast flight. The girl at the hotel told me If I wanted to check in 2 hours early she needed money in cash. I drove around and came back. When I arrived the lady there was nasty and rude. She stated her Wifi was down and she could not check me in. I paid through expedia, so I could not get a refund. She told me to stop asking question shut up and sit down. She stated, that i paid expedia and not them so they didn't have to treat me like a guest. I finally got my room and it smelt like pure mold. I asked to change rooms and they did. The next room was no better but it smelled less infested with mold. The room: Dirty, moldy, with dirty linens and towels and pubic hairs all over the place. The pool: It is an ice bath and it is dirty. I asked why didn't they have it heated and they stated that they could but it cost money and that the guest did not deserve it.That it was a lot of money to maintain. I told them then they should advertise as such on the website. Not show a fake picture of clean and pristine pool. They should not advertise as pool family friendly with breakfast included. Breakfast: Old cornflakes and dirty coffee. There was 4 old moldy tangerines. Gym: Non existent. Parking: Free Housekeeping: Came once in 4 days. Families: STAY AWAY!!!!! every family that was here was highly upset and stated this was the worst place every. Finally, this was a 1 s

Lily customer service absolutely wonderful personality her and the Manager always are nice and friendly when l come. Thanks Lilly 🙂👍

This us a great Hotel to stay at The front desk clerk Fran was super kind checking me in also my room is great including WiFi and TV channels and also close to serveral places to eatalso maid service is super I recommend this hotel to everyone

Check in was super Fran checked me in and was super kind My room was nice TV was super and overall a great place to stay and would recommend to everyone to stay here Internet was great

Close enough to the places we wanted to go see. Price wasn’t bad. Couldn’t complain about room and area being quiet. I read harsh reviews and found them a bit too much. Considering I could have spend a lot more money and if I wanted to find something wrong I could anywhere. The staff was nice and answered any questions we had.

Property included breakfast but the selection and display lacked freshness, inviting presentation, selection, etc (we ended up eating somewhere else). The staff seemed less than willing to help when ever we requested help (extra pillows help with key card etc) Wyndham will most likely not be in our top five choices next time we need a place to stay.

If you want to get treated like you don’t matter to this hotel, then please stay here. You’ll look forward to arguing with the front staff & the room service. You want to go chasing (or being bounced around) the staff for things like towels, toilet paper, keys that actually work & be told to complain to the manager about the hotel providing room service ONLY every two days, then this is thee place for you to stay! Will not come back here as I shouldn’t have to be chasing staff for simple things are are supposed to be provided (and upon asking for them) by the hotel. I had to snap at the front desk staff in order for them to put in effort to get me toilet paper! Also, for a non-smoking hotel, this place was a full on smoking 1st & 2nd floor. welcome your sanity aboard!

Staff unfriendly, gave us wrong key to occupied rooms, exterior entry doors do not lock at night for safety, smelled like weed limited towels (2) breakfast was poor quality. Do not recommend!

This “hotel” was terrible. Many things were very wrong with this establishment. To start off, there was no elevator for handicap access. The handle for our “ door knob” was completely broken and fell off multiple times. The bathroom door did not even fit the door frame and was a two inch gap that was very noticeable and the door would not close. The toilet and bath tub were filthy. The bath tub had hair along the wall. The towels were dirty. One towel that was in our room was dirty and had thick brown spots all over it. The tv and safe were broken. There were some outlets did not work and the main light did not work. There were also bugs flying around the room. The staff were also very rude and their customer service was horrible.

When I arrived at the property, there were homeless people around and I immediately felt uneasy. While checking in, the front desk clerk was not very friendly and then said my room number OUT LOUD as a male guest walked by. (I am a single, female traveler). Inside the room, it smelled like cigarette smoke even tho it was a no smoking room. The room was fine overall. The final straw was when a MASSIVE cockroach crawled out from behind the tv on the wall and then disappeared somewhere. At that point I gathered my belongings and left, driving back to Charlotte through the night after the dinner I was in town for was over. Terrible.

4 minutes from where I was working. And a great location for food.

Too many smells for a person with allergies, unsafe area.

Always nice staff and Always have been great stay, been going here for years nice area 👍 👌

Close enough to the places we wanted to go see. Price wasn’t bad. Couldn’t complain about room and area being quiet. I read harsh reviews and found them a bit too much. Considering I could have spend a lot more money and if I wanted to find something wrong I could anywhere. The staff was nice and answered any questions we had.

The hotel is close to my daughter's. Wish the hotel would have been on South Cobb Drive; a little difficult to find.

Nice and quiet, but room smelled like smoke.

Laid back quite and convenient

Gun shots being fired outside my room, room was not clean and smelled like weed and cigarettes. Request refund!!

The Hotel itself was nice. However, there were drug deals going on behind the hotel; noise from other rooms such as loud music and the staff did nothing. Smoking right outside our room and the AC was pulling the smoke smell into our room making it hard to breathe. There were cars pulling up all night, honking the horn and then leaving. You had to pay for ice and the pool had a film on it but they said we could use it as it was an indoor pool but that it wasn't heated. I don't think I will ever go back there and not sure I would stay in another Wyndham hotel. Holiday Inn Express for me.

Arriving as scheduled the room was stifling bc the AC was not on. One small soap, no additional tp. Toilet was not secured to floor, falling hazard. Continental breakfast choices were few.

Never enough towels for two people. Breakfast closes at 9, which is too early for me. Coffee machine in room didn't work.

We checked in and our bathroom was dirty. The TV didn't work. The place had a bad smell. The carpets were dirty. They changed us to a different room. We had a king bed, but they moved us into a room with 2 full size beds. The breakfast was a joke. We will DEFINITELY not go back there.

Breakfast was terrible open containers of milk, orange juice and butter. Stale muffins. Coffee maker in room was broken.

We booked 3 nights and checked out after 1. The facility smelled weird. We had to hunt for working electrical outlets in our room. We could only find 2 that worked-- 1 was sparking. We asked for extra towels and were told we couldn't get any until the morning. The next day, we came back to the hotel and found that housekeeping had not touched our room! We were told we shoud have requested housekeeping if we wanted it. How were we to know that? We checked out then and there. We requested a refund for the 2 nights we didn't stay but were told we'd need to contact Expedia, which has been difficult. Also, the free breakfast looked like it consisted of 3 measley muffins.

It was ok very very skim breakfase

Checked in and they asked for my service dogs ID . Which those things are fake . When u explained the law to the front desk ex she wavied the pet fee but had attitude . The window was sketchy and wouldn’t lock. There was patch work on the walls . I would say the only good thing was the bed it was comfortable. Would not stay here again . Also not to mention some rooms were smoking and the guest were chain smoking so much we could smell it in our room . The breakfast was also just waffles and yogurt and that was it .

Only 1 person at the front desk at check-in. She was on the phone for a very long time before waiting on the couple in front of me and myself. Went down @ 7:30am for included breakfast. NO coffee. Total amount of food, 1 yogurt, 3 muffins & waffle mix machine that was filthy. Also, a female (maybe owner or manager) and a male employee got into a loud argument @ front desk that carried over into the breakfast room.

Beautiful pool for kids! I’m a little picky about cleanliness and the bathroom smelled like piss when I first arrived. I did not feel comfortable taking a shower while there for 2 days. Staff was wonderful and kind. Great breakfast!

good area very limited breakfast