Hampton Inn Atlanta Stone Mountain

Yes

We are loyal Hampton Inn guests with a long record of excellent stays. This was our worst by far. We arrived 90 minutes early because my 80+ year-old mother (multiple stroke survivor, wheelchair-bound, severe stamina issues) was in visible distress and needed to lie down immediately. I explained the medical emergency to the front desk clerk (a Black woman) and requested early check-in. She coldly refused, saying “Check-in is at 4pm” and “I ain’t got nothing until 3pm,” then walked away. When I asked if there was anywhere my mother could rest, she said “no.” I pleaded, offering to pay for early check-in and stressing my mother’s condition. She showed complete indifference. Moments later I watched her promptly check in two Black families and hand them room keys. The racial disparity was obvious—we were being discriminated against. I immediately called Hampton Inn Corporate. Five minutes later the clerk received a call, looked directly at me, and suddenly announced our room was ready. Room 220 was not a Handicap room. It had clearly been cleaned hours earlier and was available the whole time. The bathroom was inaccessible—my mother found the toilet difficult and dangerous and could not shower. There was never any hot or warm water. The room’s location made access extremely difficult. From our handicapped parking spot we had to travel to the distant rear elevator and back. At night the facility locks down, rendering stairwells and rear entrance unusable. Worst Hampton Experi

Everything was great

Clean room, good breakfast, short trip for fun and food.

This location is under construction. If this would have been disclosed, i would have picked another location. They were short on staffing and it took nearly an hour to get in my room. It was noisy and some things were inoperable.