Courtyard by Marriott Valdosta

Night of the hurricane, lights went out. No communication between staff and party. No utilities or flashlights on the floors. No security...This hotel didn't advise me of any safety precautions in the event of communication or security. I couldn't leave my dark room, because everything was dark and I couldn't call frontdesk for help. A man was walking the hallway of my door crying and even tried to open my door. I was terrified. I paid $434 for 2 rooms as I thought along with other guests that this supposedly high-end hotel had a generator or some to assist its guests. This hotel didn't prepare for the storm at all. I can't believe that I was treated like this at the Marriott. I will never stay at other Marriott hotel in my life. The elevator didn't work of course. We had to go up and down the many stairs with loads of luggage without any help. I was extremely exhausted, as I had to make multiple trips to my car. I want my money back, as the hotel should've closed due to not being able to provide services to the guests. On top of all of these tragedy occurrence, they had no coffee or anything else to serve their guests. No a/c or fans provided. I'm extremely disappointed in the Courtyard of Marriott. I got videos but your website will not permit me to upload anything.

Property is run down. Staff is very good.

When we first arrived, the hotel was under obvious construction. I did not see any info about this when I booked. That would have been useful as we would have looked elsewhere. When checking in, our original two rooms were not available. They said that they overbooked. Not sure why this is a thing. Only sell rooms you have. We ended up with one room with balcony and one without. Because of the balcony door not locking in one of the rooms, we ended up being moved to a non-balcony room on the same floor as our other booked room. We originally asked about getting a room on the same floor and were told there were not two on the same floor. But only a few minutes later, there were two available together. The hotel had a general dirtiness to it. The corridor carpets were visibly dirty. The elevator carpet was filthy. The following are things found in both of our rooms. Hair on two pillows. Dirty sofa bed linens. I had to go to front desk to get new ones. There was a broken balcony door lock on our first room. They were able to switch us to a new room, which didn't have a balcony. There were stains on the sofa. There was a cracked sink and broken shower stopper in one of the rooms. The front desk staff were helpful and apologetic. It just felt like there was a lack of care about cleanliness. I can live with the construction, but the dirtiness is a deal breaker. We stayed at a Courtyard in McDonough, GA and it was great! This Courtyard in Valdosta fell way below expectations.

First, a shout out for Porta at the front desk, who was very helpful and remembered my name as I came and went. The mattress was comfortable, but the room had seen better days in terms of furniture and the bathroom. I was there for two days, but my room was not serviced. Moreover, the bistro which was advertised as being open until 10 pm had closed by 9:30 PM on Friday night when I was hoping to get something there.

The hotel was having some construction done which is fine but I was unaware when I booked. Half the parking lot was blocked off and the alternate entrance was a little confusing to find and as a single female traveler it was a little unsettling at night trying to find it. The floors seemed “sticky” and made me feel like they weren’t clean. There was hair in the bathroom and the shower didn’t drain well. There weren’t any little “extra” toiletries you would usually find such as little lotions and mouthwash etc. The pillows and bedding just weren’t comfortable. I thought paying a little extra and staying at a Marriott would’ve been much nicer and I was. Wet disappointed

Hotel was pretty clean and beds were very comfy. Could use some updating. In hotel “bar” was closed the full time we were there.

Pool was green did not look good

Overall had a good experience. The side door on our side of the hotel did not lock so that made me a little uneasy. It didn’t matter what time of day we tried the fire it was always unlocked.

Easy parking and walking distance to other places.

This property was clean and comfortable. The pool was a godsend with the kids. Breakfast was included and was better than the continental you get most places - although you had to get a coupon for it from the desk as it isn't included in all reservations (so be sure to look/ask).

When we first arrived, the hotel was under obvious construction. I did not see any info about this when I booked. That would have been useful as we would have looked elsewhere. When checking in, our original two rooms were not available. They said that they overbooked. Not sure why this is a thing. Only sell rooms you have. We ended up with one room with balcony and one without. Because of the balcony door not locking in one of the rooms, we ended up being moved to a non-balcony room on the same floor as our other booked room. We originally asked about getting a room on the same floor and were told there were not two on the same floor. But only a few minutes later, there were two available together. The hotel had a general dirtiness to it. The corridor carpets were visibly dirty. The elevator carpet was filthy. The following are things found in both of our rooms. Hair on two pillows. Dirty sofa bed linens. I had to go to front desk to get new ones. There was a broken balcony door lock on our first room. They were able to switch us to a new room, which didn't have a balcony. There were stains on the sofa. There was a cracked sink and broken shower stopper in one of the rooms. The front desk staff were helpful and apologetic. It just felt like there was a lack of care about cleanliness. I can live with the construction, but the dirtiness is a deal breaker. We stayed at a Courtyard in McDonough, GA and it was great! This Courtyard in Valdosta fell way below expectations.

Called early to inform them of a late arrival. Was given a handicapped room. The sheets and towels were stained, and the ceilings were thin—I was awakened at 2 a.m. by children running above.

It definitely needs some upgrades. The room was not vacuumed and the bathroom did not seem as sanitized.

The hotel was having some construction done which is fine but I was unaware when I booked. Half the parking lot was blocked off and the alternate entrance was a little confusing to find and as a single female traveler it was a little unsettling at night trying to find it. The floors seemed “sticky” and made me feel like they weren’t clean. There was hair in the bathroom and the shower didn’t drain well. There weren’t any little “extra” toiletries you would usually find such as little lotions and mouthwash etc. The pillows and bedding just weren’t comfortable. I thought paying a little extra and staying at a Marriott would’ve been much nicer and I was. Wet disappointed

The hotel was damp and smelly. The AC unit was so noisy we couldn't sleep at night.

The bathroom looked clean until you really looked around. Ceiling vent was super dusty, some mold on the wall and the shower head had lots of mold growth. The beds were comfortable and the room was an ok size.

The shower had black mold spots on the ceiling

Basically, it was okay. It's beginning to have an aged smell in the rooms.

This property was clean and comfortable. The pool was a godsend with the kids. Breakfast was included and was better than the continental you get most places - although you had to get a coupon for it from the desk as it isn't included in all reservations (so be sure to look/ask).

I had picked this hotel as I have always had a good experience with Marriott facilities. This hotel was old and felt not clean. The first room they gave us the bathtub was flaking off and we could only use the shower. They changed rooms for us and the 2nd room at least the bathtub we could use as a bathtub. When we woke the next morning and went to start packing our stuff apparently there was a thunderstorm during the night and the windows leaked and a large portion of the carpet was wet (which a bag of books and some clothes) were all wet. I had booked this hotel for our return trip from Florida which I canceled. They had also charged my credit card for the return trip which was a week away. I am now waiting to see if they are issuing me a credit. We ended up staying at Drury which was amazing and less expensive. Won't be staying at a Marriott again.

Property is run down. Staff is very good.

I liked how roomy and clean this room was.

Conveniently located. Well insulated from the noise. At the time of my stay there is a carnival across the street and it can't be heard inside. Staff is friendly and prompt. Room and lobby are nicely appointed at this price point.

Called early to inform them of a late arrival. Was given a handicapped room. The sheets and towels were stained, and the ceilings were thin—I was awakened at 2 a.m. by children running above.

The air conditioning in our room did not work, nor did the refrigerator get to a temperature that would actually keep the food cool. There was no body wash in the shower either. Since we had checked in late at night, my child was asleep by the time I realized all of this. The next morning, I informed the front desk staff and she said I should have told her the night before or we could have move rooms, but that wasn’t an option for me with a sleeping child after a long day of travel. This property is not up to the standard of Courtyard Marriotts, and felt more like a low budget hotel using the brand name only.

I don’t think Marriott would put their name on this property. Dates. Sheets are stiff and the mirror and water glasses had streaks on them. Lock to door was hard to use.

Our room had a conjoined door with a lock that didn’t function properly. Since it was late and we were on the road all day, we just moved the dresser to block the door and called it a night. Definitely not ideal.

Location was great. The hotel was very quiet and nice

Check in was quick and easy. Friendly staff. Only 3 towles in the room so ask for more when going to your room if you need more. Took forever for the shower to get hot but it was great once it got there. Only plugs on 1 side of each bed. Shower curtain was too short to cover the whole tub. Had a welcome with pur name on the tv when it was turned on and well wishes on the tv on check out day.

I did not like how thin the floors were. I could hear every footstep from the people above my room.

Night of the hurricane, lights went out. No communication between staff and party. No utilities or flashlights on the floors. No security...This hotel didn't advise me of any safety precautions in the event of communication or security. I couldn't leave my dark room, because everything was dark and I couldn't call frontdesk for help. A man was walking the hallway of my door crying and even tried to open my door. I was terrified. I paid $434 for 2 rooms as I thought along with other guests that this supposedly high-end hotel had a generator or some to assist its guests. This hotel didn't prepare for the storm at all. I can't believe that I was treated like this at the Marriott. I will never stay at other Marriott hotel in my life. The elevator didn't work of course. We had to go up and down the many stairs with loads of luggage without any help. I was extremely exhausted, as I had to make multiple trips to my car. I want my money back, as the hotel should've closed due to not being able to provide services to the guests. On top of all of these tragedy occurrence, they had no coffee or anything else to serve their guests. No a/c or fans provided. I'm extremely disappointed in the Courtyard of Marriott. I got videos but your website will not permit me to upload anything.

The property manager was very helpful and informative.

Staff was extremely accommodating

I want to Thank the wonderful Staff. I know Graduation Weekend is long hours Every time I visited Valdosta I usually stay here due to staff. Thanks again

Check in/out staff were very friendly and helpful!

The staff was really good no problems there. The problem we had was the people above us banging, jumping off the bed, making loud noise all threw the night even after the desk lady called them 3 times to stop. She was lovely and moved our room for the issue. So only problem was the other guest other then that we like the place

VERY WARM WELCOME AT CHECK-IN FROM SANDRA AT FRONT DESK. ALL THE STAFF WE VERY KIND AND MADE SURE I GOT AN EXTENDED CHECK OUT TIME AS I REQUESTED. I WILL DEFINITELY STAY THERE AGAIN.

Excellent customer service

First, a shout out for Porta at the front desk, who was very helpful and remembered my name as I came and went. The mattress was comfortable, but the room had seen better days in terms of furniture and the bathroom. I was there for two days, but my room was not serviced. Moreover, the bistro which was advertised as being open until 10 pm had closed by 9:30 PM on Friday night when I was hoping to get something there.

The team was amazing!!! Lisa, Poltra and Sally went above and beyond to make my stay comfortable. They were so nice and welcoming! I also loved the café and the bartenders I interacted with. The room was comfortable and clean. I slept great! I will keep them in mind for my next visit.

Conveniently located. Well insulated from the noise. At the time of my stay there is a carnival across the street and it can't be heard inside. Staff is friendly and prompt. Room and lobby are nicely appointed at this price point.

Quite

The hotel was having some construction done which is fine but I was unaware when I booked. Half the parking lot was blocked off and the alternate entrance was a little confusing to find and as a single female traveler it was a little unsettling at night trying to find it. The floors seemed “sticky” and made me feel like they weren’t clean. There was hair in the bathroom and the shower didn’t drain well. There weren’t any little “extra” toiletries you would usually find such as little lotions and mouthwash etc. The pillows and bedding just weren’t comfortable. I thought paying a little extra and staying at a Marriott would’ve been much nicer and I was. Wet disappointed

That property was dirty and not worth the price. People were hanging out in the parking lot which made it look unsafe. We didnt stay. We ended up driving all the way back to Atlanta. Then they said i would still be charged. Not fair at all.

Location was great. The hotel was very quiet and nice

Easy parking and walking distance to other places.

Super convenient to restaurants shopping and the interstate. Property is very clean, easy to get too, quiet and staff is super friendly!

Night of the hurricane, lights went out. No communication between staff and party. No utilities or flashlights on the floors. No security...This hotel didn't advise me of any safety precautions in the event of communication or security. I couldn't leave my dark room, because everything was dark and I couldn't call frontdesk for help. A man was walking the hallway of my door crying and even tried to open my door. I was terrified. I paid $434 for 2 rooms as I thought along with other guests that this supposedly high-end hotel had a generator or some to assist its guests. This hotel didn't prepare for the storm at all. I can't believe that I was treated like this at the Marriott. I will never stay at other Marriott hotel in my life. The elevator didn't work of course. We had to go up and down the many stairs with loads of luggage without any help. I was extremely exhausted, as I had to make multiple trips to my car. I want my money back, as the hotel should've closed due to not being able to provide services to the guests. On top of all of these tragedy occurrence, they had no coffee or anything else to serve their guests. No a/c or fans provided. I'm extremely disappointed in the Courtyard of Marriott. I got videos but your website will not permit me to upload anything.

Wonderful experience! Room was clean and nice looking. Staff was very friendly! Breakfast could have more variety but all in all amazing experience!

Room 325 smelled bad- very musty. The kind of musty that makes you think it’s wet and there’s mold somewhere. Was otherwise fairly clean. We paid $20 extra for full breakfast and were told it was not available. Checked out at 9am.

First, a shout out for Porta at the front desk, who was very helpful and remembered my name as I came and went. The mattress was comfortable, but the room had seen better days in terms of furniture and the bathroom. I was there for two days, but my room was not serviced. Moreover, the bistro which was advertised as being open until 10 pm had closed by 9:30 PM on Friday night when I was hoping to get something there.

Hotel was pretty clean and beds were very comfy. Could use some updating. In hotel “bar” was closed the full time we were there.

The team was amazing!!! Lisa, Poltra and Sally went above and beyond to make my stay comfortable. They were so nice and welcoming! I also loved the café and the bartenders I interacted with. The room was comfortable and clean. I slept great! I will keep them in mind for my next visit.

This property was clean and comfortable. The pool was a godsend with the kids. Breakfast was included and was better than the continental you get most places - although you had to get a coupon for it from the desk as it isn't included in all reservations (so be sure to look/ask).

Noisy family of kids jumping on the bed in the room above us. No breakfast included. However, was very clean, cool room, comfortable beds, etc.