Holiday Inn & Suites Bolingbrook by IHG

The property staff was very bad 👎

Had trouble getting into the room upon check-in-- had to come all the way back down from the 5th floor to reception carrying bags to have maintenance paged to reset the door lock to our room. Room was only semi updated. Lots of scuffed walls/baseboards, and there appeared to have previously been a door from the bedroom to bathroom sink area -- door missing, but metal frame/track was still exposed. Had housekeeping attempt to enter the room shortly after 8am, then they attempted to enter the room a couple hours later -- still before our check out time. There were no "do not disturb" placards, thankfully we had engaged the safety latch or we would have been barged in on. Would probably not stay here again.

Hot tub jets would not turn on. Requested maintenance but told wouldn't get fixed until the following week.

Everything went very well with our stay. We traveled late, and the hotel did a courtesy call to validate we were on the way. The room was clean, the hot tub was clean & hot, and pool was very warm. The only thing on my wish list is some EV chargers in the parking lot, but otherwise this is an excellent place to stay!

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