Name: Four Points by Sheraton Buffalo Grove
Address: 900 West Lake Cook Road, Buffalo Grove, Illinois, United States of America, Buffalo Grove, Illinois, US
Price range: $91–$196 per night
Rating: 8

What guests think

Across recent stays at Four Points by Sheraton Buffalo Grove, guests commonly note friendly service and a convenient suburban setting, while opinions vary due to some property wear and inconsistencies that affected certain experiences during their visit.

Guests also appreciate comfortable beds and overall room comfort, with several noting easy access to nearby shopping and offices. Facilities draw mixed reactions, including cold pool water, worn or malfunctioning doors and elevators, crumbling sidewalks, and a spotty business center. Breakfast ranges from satisfying (including omelets) to overpriced or limited, and several guests found the advertised bar or restaurant closed or unavailable for dinner. Expect a comfortable stay if you value space and location, but verify amenity status before arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several guests found the advertised bar or restaurant closed, pools felt cold, and some facilities showed wear (broken doors, occasional elevator issues, crumbling sidewalks, and a spotty business center). The gym drew a few positive mentions; parking was ample.

Related guest reviews

8

Richard

May 21, 2023

·

Stayed 2 nights

nice size room . very convenient to my daughters house. pool water was cold.

6

Megan

Dec 4, 2025

·

Stayed 1 night

The property listed a restaurant and bar on the property (the reason I booked after a long day of driving and work) and was so disappointed that neither had been operating for a "long time" the staff reported. Front desk staff were friendly and the place was clean and safe.

4

Renee

May 31, 2025

·

Stayed 1 night

They advertise a restaurant and at check in, I was told it was open. Brochure in room akso states it is open until 10pm. It actually was not open at all which is ridiculous on a Friday night. Propery also seems a bit run down. Room is nice and clean.

6

Perry

Oct 26, 2024

·

Stayed 1 night

Water pressure was horrible. Only one hidden run down elevator? I thought it was a cargo elevator or staff elevator. Otherwise it was pretty good. Possibly the biggest downside to the hotel is the location. Btw, since when does the hotel not let you check in an hour early? Most I’ve stayed at do let me.

6

Kathleen Mae

May 21, 2024

·

Stayed 2 nights

We had a nice time but was a little disappointed when we were told the bar/restaurant was closed until further notice. We were looking forward to room service. The it mentioned the "wellness" pool was heated but it wasnt that warm. There also ended up being Ants in our room.

8

James

Jun 12, 2025

·

Stayed 9 nights

we have stayed here several times and the bar has yet to be open. Staff and service are great.

4

Daryl

Jun 8, 2024

·

Stayed 2 nights

The staff was nice. Bar was closed even though it was advertised to have one. Pool was freezing. Business center was one computer that was not working. All the hallways smelled like pot. Won’t stay here again.

6

Aaron

Aug 20, 2025

·

Stayed 1 night

The hotel claims to have a bar and restaurant, which is why I selected this location. However the there is neither, it appears they used to have a bar, and the only food is breakfast that is not included, no dinner options. Perhaps update the amenities listed on the profile to remove these.

6

Loretta

Oct 9, 2025

·

Stayed 1 night

Breakfast was good. It should be as it wasn't included. Side door was broken so it was difficult unloading luggage to room.

8

Alexander

Jun 29, 2025

·

Stayed 1 night

The pool was too cold for me and my boyfriend's liking but otherwise the place was nice.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback varies: many note clean rooms and public areas. Multiple reports cite ants/bugs and occasional lapses like dirty towels, hair in bathrooms, dust, and marijuana odors in hallways.

Related guest reviews

6

Karen

Dec 30, 2024

·

Stayed 2 nights

Near shopping centers and restaurants. We were assigned to a room in the first floor and it looked like someone had not stayed there for a long time. Room was dusty and the microwave was kind of broken. The shower had broken mounted shampoo dispensers. Very noisy in the mornings, we could hear when housekeepers arrived to their shifts.

6

David

Feb 29, 2024

·

Stayed 2 nights

Hallways dirty; Limited breakfast choices; the bathroom sink counter was super low; very little room in the bathroom - could not close the door without squeezing between the toilet and the sink. The crumbling sidewalk outside exterior doors was a tripping hazard.

2

Victory

Apr 15, 2024

·

Stayed 2 nights

There was a pee smell coming from one bathroom, then ants in another... just a horrible experience

8

Judith

Dec 16, 2025

·

Stayed 1 night

The TV and fridge didn't work but they came and fixed it. Room was clean and quiet

10

Jasmine

May 16, 2025

·

Stayed 1 night

This hotel was nice and clean. We had a great stay!

2

Samira

Sep 4, 2025

·

Stayed 1 night

Dirty sheets, ants infestation in beds, dressers, floor. When I woke up at 3 AM ants were crawling all over me and my kids mind you I was leaving at 5AM. The lady at the front desk says well why didn’t you get another room I said I didn’t realize it would be an ant infestation when I went to sleep. Contacted management no answer, sent two emails, they said nothing about my refund but they said oh I’ll tell housekeeping about this. Housekeeping can’t fix a construction problem ants are getting in due to insulation issues in the wall and windows. DO NOTTTTTTTT BOOK HERE!!!!!!!!!!!!!!! The pictures are lies. It’s dreary and dingy. I will be contacting the BBB and submitting photos and videos! I will be awaiting my refund!

6

Kathleen Mae

May 21, 2024

·

Stayed 2 nights

We had a nice time but was a little disappointed when we were told the bar/restaurant was closed until further notice. We were looking forward to room service. The it mentioned the "wellness" pool was heated but it wasnt that warm. There also ended up being Ants in our room.

4

Amy

Jul 21, 2025

·

Stayed 2 nights

The hotel Was clean and staff was helpful and pleasant. The grounds are in terrible shape with weeds everywhere and an old tennis court that is overgrown and belongs in a ghetto. The hallways smell like marijuana so much so that i almost left. Please put alarms in rooms that detect marijuana use, it’s terrible. Fine those that use it and kick them out. Nonsmoking means nothing when there’s pot.

6

Tony

Jul 26, 2025

·

Stayed 3 nights

When we arrived the employee Rose gave great service. Unfortunately it stopped there. The first room I was assigned had a pile of dirty towels on the floor. The second room had long brown hair all over the bathroom. After the 15hr drive we just took tissue and got it all up. Then on our second night they thought we had checked out so we couldn’t get into the room. Not a big deal just an inconvenience.

4

Todd

Mar 22, 2025

·

Stayed 2 nights

First room we were given had a wall shelf that had fallen off the wall and had exposed wires. Second room had ants all over the bathroom. Third room was fine. Only one keyed remote entrance door worked on our side of building. That one stopped working during snowfall...had to run around to front to get in. Scrambled eggs on breakfast "buffet" were dried out to the point of being stuck on bottom of warming bowl. Appreciated the option to have a freshly made omelet though. Staff was nice and friendly though. The missus attempted to call the GM but was only able to leave voice messages....never got a call back from him. For a Bonvoy property I was pretty disappointed.

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Rooms

Rooms are often comfortable—with generous size and high ceilings in some—but others reported dated decor, small or low‑set bathrooms, poor lighting, dampness, and occasional TV or Wi‑Fi problems.

Related guest reviews

8

Martha

Jul 21, 2024

·

Stayed 2 nights

Beds were very comfortable and it is in a central area with easy access. Hot water only dribbled out in the bath tub. Area has definitely lost a lot of businesses since the last time we stayed.

10

Jill

May 19, 2025

·

Stayed 1 night

The room was spacious! I was on the 2nd floor and didn’t expect the room to have a cathedral ceiling. I had a nice view of the courtyard. The bed was comfortable. The only problem that I incurred encountered was not being able to turn the TV off. The TV was very slow to turn on so maybe the remote needed new batteries. I’d definitely stay here again!

6

Daniel

Nov 30, 2024

·

Stayed 2 nights

WiFi very limited signal, couldn’t really use it. Room Doors are the noisiest of any hotel I’ve ever stayed in, they slam shut. Front desk didn’t know room locations so told me wrong door to enter and told door dash driver wrong wing for room delivery. Cleaning person friendly and efficient.

10

atif

Sep 9, 2025

·

Stayed 2 nights

I like the room. It’s nice clean and big.

4

James

Jan 29, 2025

·

Stayed 2 nights

The bathroom fixtures were very low, I mean they were built for short people! The vanity was barely above my knees. The toilet was very low and the shower was a very thin, weak spray. This location just does not measure up to the typical standards of a Marriott.

8

Jack

Aug 2, 2025

·

Stayed 2 nights

Good mid-range hotel room. It was quieter than I expected, which I particularly appreciate in a hotel stay.

10

Andrea

Sep 28, 2025

·

Stayed 1 night

Very spacious High ceilings cozy beds

8

Chris

Dec 29, 2024

·

Stayed 3 nights

Stay was good. It’s a nice hotel with a great bed and quiet halls.

10

Marion

Aug 21, 2024

·

Stayed 1 night

Comfortable beds and pillows.

6

Nancy

Aug 15, 2025

·

Stayed 2 nights

My daughter and I stayed here in a first floor room when we were in town for a few days visiting family. The first thing we noticed was how damp the room was; even the towels in the bathroom were damp so we had to continually run the AC. In addition, the room was not stocked with sufficient towels/washcloths when we arrived. Nevertheless, it was basically clean. I needed to talk with the front desk on two occasions and both times the person there was on her personal cell phone talking with someone while I was trying to talk with her. My daughter used the gym and she said that was fine. Overall, the location and price were good but I’m not certain I would stay there again. It didn’t seem up to standards that I would expect from Sheraton/Marriott.

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Service

Service is frequently described as friendly and accommodating, with multiple shout‑outs to front‑desk staff (notably Rose). Some guests reported rude interactions, billing/deposit or early check‑in issues, and slow responses from management.

Related guest reviews

10

Nicole

Oct 3, 2023

·

Great hotel! Nothing super special (a little outdated) but very quiet, safe, and clean. Rose at the front desk is such a QUEEN, so, so, so kind. Rooms are super spacious & beds are comfy.

4

Gene

Aug 16, 2024

·

Stayed 1 night

Night shift stuff is very unprofessional & poorly trained

6

John

Sep 9, 2023

·

Stayed 3 nights

Manager on Duty charged my employee for his stay Evan though I paid through Hotels. Then told him he could not refund and to dispute the charge. This is ridiculous.

10

Tomer

Jul 29, 2025

·

Stayed 6 nights

Clean quiet location great staff, very friendly and helpful.

10

Bradley

Feb 21, 2025

·

Stayed 5 nights

The lady Rose is very nice and professional at the desk. The cleaner left a fresh bottle of water each day I stayed there. All of the gym machines work.

4

Kozak

Jul 6, 2024

·

Stayed 1 night

Duble charged for a security deposit, have to call my bank to resolve it, they said 50 dollars security deposit will be reimburst at the check out and this is not true it takes up to 5 B days and most likely they will not do it so you will have to call them probably a few times to get it back....

10

Christy

Mar 24, 2025

·

Stayed 2 nights

Clean, convenient, very friendly staff

10

Nora

Jul 21, 2025

·

Stayed 3 nights

Had an amazing stay! And Rose at the front desk was a true joy and amazing service!

6

Tara

Jul 27, 2025

·

Stayed 1 night

Check in was terrible. Employee was rude and seemed like we were a bother. Then the keys didn’t work and had to go all the way back to get new ones.

2

Jose

May 30, 2025

·

Stayed 1 night

They charged me an extra $50. I also requested early entry and they didn't let me in. Afterwards, I returned at 3 pm and they didn't want to give me access, arguing that they were full, among other things. Terrible service.

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Location

Location is convenient for nearby offices, shopping, and family visits, and many found the setting quiet. A few noted road construction or difficult directions, and one report mentioned vehicle damage in the parking area.

Related guest reviews

10

Stacey

Sep 5, 2024

·

Stayed 2 nights

I have stayed here 3 times now. The hotel is clean, though this trip their elevator was broken. Breakfast is not free, which means you can actually get omelets and better quality food. As for the room, my only issue is lighting isn't the best, but the bed was comfortable with plenty of outlets. There is easy access to an arterial road with shopping nearby. Lastly, there is a great trail that you walk, bike or run on steps from the hotel. overall, I would stay here again.

8

Josefina

Jul 20, 2023

·

Stayed 1 night

It’s good location close to everything

8

Mark

Sep 28, 2025

·

Stayed 6 nights

The hotel needs some updating. It’s a decent place to stay. It was very conveniently located.

8

Joseph

Sep 28, 2023

·

Stayed 2 nights

Great location and quiet setting

6

Ailea

Aug 9, 2025

·

Stayed 1 night

The room was fine, but they charged 50$ for early check in, no free breakfast, and there was a sign outside that your car could be at risk for damage. It didn’t seem safe outside and my car ended up being keyed and scuffed.

6

CINTHIA

Sep 16, 2024

·

Stayed 1 night

Excellent area quiet hardly any traffic.

10

Thomas

Sep 14, 2023

·

Stayed 1 night

Close to the near side business we are attending.

2

Kara

Jun 21, 2024

·

Stayed 1 night

No Internet the TV had no guide on it. You had to keep scrolling every channel through all the commercials and everything to find a channel. There was noise booming up until one in the morning in the apartment above me. There were no electrical outlets to plug in my phone only one that I could find on the dresser counter nothing by the bed. The directions to get to this place were terrible. It took me a half hour of going in circles to find it. I paid much less to stay at the comfort inn and get much more comfort

8

David

Oct 8, 2023

·

Stayed 2 nights

Road construction makes access difficult

8

Maria

Sep 20, 2023

·

Stayed 1 night

Close to Buffalo Grove Corporate Center. Easy access to restaurants and stores.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some enjoyed the buffet or made‑to‑order omelets, while others found it pricey or limited and not included. Several guests reported the on‑site bar/restaurant closed, leaving no dinner options.

Related guest reviews

10

Steven

Oct 27, 2024

·

Stayed 2 nights

Have stayed several times. easy check in, very nice breakfast, spacious room and quiet. Well located for my needs,

8

Carey

Sep 2, 2025

·

Stayed 1 night

Overnight at fair price per night. The breakfast was expensive however and okay.

10

Audrey

Oct 10, 2023

·

Stayed 2 nights

The staff was very friendly, especially the kitchen staff. The breakfast bar was incredible. There was something for everyone with different food preference.

6

Megan

Dec 4, 2025

·

Stayed 1 night

The property listed a restaurant and bar on the property (the reason I booked after a long day of driving and work) and was so disappointed that neither had been operating for a "long time" the staff reported. Front desk staff were friendly and the place was clean and safe.

4

Renee

May 31, 2025

·

Stayed 1 night

They advertise a restaurant and at check in, I was told it was open. Brochure in room akso states it is open until 10pm. It actually was not open at all which is ridiculous on a Friday night. Propery also seems a bit run down. Room is nice and clean.

6

Kathleen Mae

May 21, 2024

·

Stayed 2 nights

We had a nice time but was a little disappointed when we were told the bar/restaurant was closed until further notice. We were looking forward to room service. The it mentioned the "wellness" pool was heated but it wasnt that warm. There also ended up being Ants in our room.

8

Deborah

Apr 28, 2024

·

Stayed 2 nights

The cost of the rooms were a little pricey, no complimentary breakfast, we were not offered vouchers. Another group that stayed there were given vouchers.

8

Angel

Aug 6, 2024

·

Stayed 3 nights

Stayed here for 3 nights, staff was great. Breakfast was buffet style and had enough options, nothing to write home about. Rooms were big and clean and parking was ample. Would definitely stay again.

6

Aaron

Aug 20, 2025

·

Stayed 1 night

The hotel claims to have a bar and restaurant, which is why I selected this location. However the there is neither, it appears they used to have a bar, and the only food is breakfast that is not included, no dinner options. Perhaps update the amenities listed on the profile to remove these.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$104
February	$98
March	$109
April	$122
May	$108
June	$112
July	$123
August	$116
September	$111
October	$112
November	$95
December	$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $183	18 $171	19 $196
20 $106	21 $98	22 $110	23 $117	24 $125	25 $126	26 $129
27 $98	28 $110	29 $131	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $125	3 $126
4 $95	5 $95	6 $131	7 $135	8 $98	9 $122	10 $117
11 $91	12 $117	13 $136	14 $126	15 $96	16 $95	17 $99
18 $95	19 $91	20 $112	21 $148	22 $91	23 $108	24 $103
25 $103	26 $91	27 $95	28 $117	29 $99	30 $121	31 $121

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Mobility Accessible, Bathtub

Deluxe Room, 1 King Bed, Balcony

Room, 2 Queen Beds (Hearing Accessible)

Room, 1 King Bed, Mobility Accessible, Bathtub

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed (Hearing Accessible)

Room, 2 Queen Beds, Hearing Accessible (Roll-In Shower)

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Courtyard View

Room, 2 Queen Beds

Room, 2 Queen Beds, Hearing Accessible (Mobility Accessible with Bathtub)

Deluxe Room, 1 King Bed

Room, 1 King Bed

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Buffalo Grove

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Prices for upcoming dates