Best Western Plus Chicagoland - Countryside

Rooms were clean, and there is a nice breakfast with fresh bananas and muffins (amongst many other options) each day. Elevators have a loud ding that can be heard by nearby rooms, but staff was accommodating and moved my room immediately for me. I was happy with my stay.

Comfortable amenities made me feel at home. I appreciated the ample parking, abundant luggage carts, and a nice fitness center.

Everything went well. Check in was a breeze. Our room was ready, so we got to check in early. The room was clean. The breakfast was very good. The staff was friendly. Ample parking. Restaurants close by. Easy to get to.

Great place to stay if you want a place outside of Chicago! The staff was very friendly and helpful, breakfast was good and they had allergen information, and the rooms were quite nice. The listing showed that they have a pool, but that is not the case. The managers have tried to get that removed from the listing. It was also pretty warm, but cooled down once we turned on the ac.

We stayed there in between stops. Very nice hotel, would be great if they had a pool.

Great Stay at Best Western Chicagoland – Countryside, with a Few Small Areas for Improvement I recently stayed at Best Western Chicagoland – Countryside and was very impressed with several aspects of my visit. From the moment I arrived, the check-in staff made me feel welcome. They were efficient, friendly, and quick to offer local tips without being overbearing—a great start to the stay. The breakfast options were good with generous spread of both hot and cold items, with plenty of fresh fruit, pastries, and cooked cooked eggs. It would be great to see a none dairy alternative to milk offered as this limited many of my options. The facilities on offer were also great. The gym was well-equipped, and the lounge spaces felt inviting and comfortable—perfect for relaxing after a long day, or to start the day over breakfast. There are, however, a couple of small areas that could use attention. The lifts and bathrooms would benefit from some minor refurbishment; nothing major, but a touch of modernisation would make a noticeable difference. Additionally, the bins outside were full to overflowing during my stay, which detracted from the otherwise well-kept appearance of the property. Overall, this is a hotel that delivers a very enjoyable experience with warm service, great food, and excellent amenities. A little upkeep in a few areas would take it from very good to truly exceptional.

The elevator was broken and they were willing to change our room since I was handicapped.

Very nice lobby and coffee machine with 24 hour laundry and work out room.

Very clean with ample parking

Business trip - hotel was great for a short stay the breakfast included and free parking plus free WiFi were great - Chicago can be expensive for parking a car so I needed this perk. Close to restaurants and highways also. Would like to see complimentary water bottles in the rooms, however, as had to ask reception for these overall. Good for my neeeds

Everything was ok until we seen 2 roaches .. i checked out after that .. we were there maybe 2 hours.. and checked out

Room was very clean, staff were nice, breakfast was great, gym was very good, location excellent. Laundry was good. Main issue is the room itself looked really rough. The furniture, walls, chairs, carpet all looked really old, worn and chipped. Please go in paint or replace. It looked like someone must have been rough on the room in the past.

The reason for the poor rating was our non smoking (aren’t they all now?) REEKED of cigarette smoke upon check in. The front desk would not switch us to another room as they were “completely booked”. Don’t tell me everyone in that hotel had checked in by 3:30 when we arrived. They had housekeeping come up and spray an air freshener in the room which I think made it worse…the room smelled like cigarettes for the remainder of our 3 day stay. We come back to La Grange again this time next year….will be finding more accommodating accommodations.

Breakfast was good. Room was clean. Hotel was quiet and in great location near shopping and interstate.

Lady who served breakfast buffet was excellent, always attentive, stocking buffet & checking to see if everyone had everything they needed. Buffet was always clean!! Rooms & lobby were musty smelling & in need of updates Front desk staff was just ok

I booked this hotel because it fit the budget well for my small family. The staff was very friendly and helpful. The hotel is older and outdated and that is fine. However, as I went to bed I found a small cockroach crawling on the bed. So we won’t be staying again.

Room was not clean, room had mold in it , showers did not work. Tub wouldn’t drain, would not provide extra sheets or blankets when requested.

room was not clean

Clean but furniture is old. Room had squished dead bug on wall. Requested to change rooms because room 502 was right in front of a stairwell and with a room right across with no room number and I felt unsafe being a solo traveler. The front desk person said they could not change my room.

We found a pair of schoes under the chair which means the room wasn't clean. A few spots on the rug were sticky . It was was noisy at night.

I typically stay in downtown Chicago, but this time we were looking for a more affordable option without parking fees. The property was decent overall. While it’s an older building that could use some updates, it was clean and we felt safe during our stay. It may not meet high-end standards, but it’s perfectly suitable if you just need a comfortable place to rest for a few nights. Just keep in mind, this isn’t a 5-star experience, but it gets the job done.

Comfortable room though they provide smaller than average size pillows. Nice breakfast options. They don’t have good t.v. programming. Just a few basic cable/satellite channels.

Mattress could have been better, Too soft and not flat. It was like a hill in the center. Needs a new Mattress. My back was sore.

Room was great. Guest services was great. Only negative was the television wasn't working properly so we were given another room.

The hotel was clean and comfortable. The only challenge was the TV did not work and the staff was not helpful in resolving the situation. They were unable to move us to a different room.

Room was very clean, staff were nice, breakfast was great, gym was very good, location excellent. Laundry was good. Main issue is the room itself looked really rough. The furniture, walls, chairs, carpet all looked really old, worn and chipped. Please go in paint or replace. It looked like someone must have been rough on the room in the past.

Poor internet and TV reception, we couldn’t use iPad. Old style TV no high definition. Other facilities were average to poor.

My AC in 225 was very loud

All and all we had a good stay. It was in a perfect location to visit relatives who live about 6 minutes away. The biggest negative was the TV service. The picture was marginal. More frustrating was the fact there was no guide. This resulted in manually searching channels, a frustrating and time-consuming process

Wow, this was a Best Western Plus. The place needs updating. The carpeting had spots and looked old and dated. They need to rip out the carpeting and put flooring in. No water offered in the one vending machine. The heater/ac blew air between the curtain and window. Couldn't keep the curtain open. I put the wastebasket in front the the curtain so that the air would blow into the room. The faucets dripped in the bathtub. The room was clean and beds were firm. The staff was very helpful and friendly. I only stayed overnight so i didn't see or use the pool. The breakfast offered a variety of the normal options. The hotel needs a lot of updates.

Staff was very kind but they were understaffed. My phone wasn’t working the whole weekend. I had to come downstairs to request something. I also asked for my room to be cleaned and it wasn’t. I requested towels and they had none clean. Then they forgot to bring them to me and I had to go back to front desk to ask for them again. I also didn’t have any clean towels on the day of checkout.

Original room spelled like smoke and we requested another room and the guests in room next to ours was blaring their music, we complained and then they just turned their tv up extremely loud. We did not feel safe and had to leave. When we spoke to GM he actually hung up on us when we requested a refund. Never stay here again!!!!

Great start and very friendly front desk staff

The staff was friendly and helpful. Front desk service was amazing. Overall, cleaniness and comfortability was awesome. Great place to stay, especially with family! Breakfast was great with a wide variety to choose from. :)

Very easy check in process and clean rooms!

Cannot get a copy of my receipt. They are insisting that I booked through Hotels.com and that's who has to give me my receipt - but I paid at the hotel, and that's what Hotels.com says - they didn't charge me, they don't have a receipt. Now I'm out $300 since I have no receipt to provide to my employer. I will never stay at a BW again - even the 800# for the hotel chain insisted that since I booked with a third party only they can give a receipt.

Staff can really make or break a hotel experience. Staff here was really lovely, not just the front desk maintenance staff and kitchen staff were all very nice. I really great appreciate customer service especially when traveling. So a big thank you to them. I also left two of my jackets behind after check-out and was able to go back and get them well into the evening and they were folded nicely. At a “nicer” hotel my items were stolen. Thanks so much for great service.

The front desk staff was very welcoming and inviting. The breakfast staff was attentive and friendly.

We arrived early and were allowed to check in anyway. Very efficient and friendly

Staff was friendly and efficient. The room was clean and quiet. Would 10/10 recommend a stay here.

Great location

much further from Midway than I had expected: Hotels.com should not claim its near the airport. Expensive Lyft ride to and from.

This is my hotel to go in Chicago. breakfast OK and close to chicago city.

Hotel was clean and people were friendly Only issue i had was google maps wouldn’t correctly find hotel using address. I had to go to website and click for directions it took me right there but was using gps coordinates instead of street address

Breakfast was good. Room was clean. Hotel was quiet and in great location near shopping and interstate.

Very clean stay. Very nice and polite staff. Great location.

Very nice, clean hotel. 20 min from Midway Airport. Great price.

Good location with free parking. About 30 mins drive from downtown Chicago. Free breakfast with variety every morning.

Easy access to go anywhere

Business trip - hotel was great for a short stay the breakfast included and free parking plus free WiFi were great - Chicago can be expensive for parking a car so I needed this perk. Close to restaurants and highways also. Would like to see complimentary water bottles in the rooms, however, as had to ask reception for these overall. Good for my neeeds

They also have good breakfast

Fantastic place to stay, barista-style coffee available at the lobby was a big hit. The layout of the room lends itself to being able to put away suitcases in between furniture, so if you're travelling with 2 large suticases, you're not tripping over them. Staff was friendly and curteous. Unlike some places, they post the times when breakfast is available, and my, oh my, breakfast items were great, aside from the usual cereal and waffle maker, there was a different egg, protein and potato/starch option cooked on premises.

Everything went well. Check in was a breeze. Our room was ready, so we got to check in early. The room was clean. The breakfast was very good. The staff was friendly. Ample parking. Restaurants close by. Easy to get to.

Would like to see more gluten free options for breakfast like fruits, granola, hashbrowns.

The staff was friendly and helpful. Front desk service was amazing. Overall, cleaniness and comfortability was awesome. Great place to stay, especially with family! Breakfast was great with a wide variety to choose from. :)

Didn’t make enough breakfast for all the guests. They kept running out before everyone could get some. And stopped cooking before everyone was able to eat.

Great breakfast

Breakfast was awesome. Staff was kind!!

Great breakfast clean

This property is convenient to many shopping and service options, and not very far from Downtown Chicago. Breakfast was complete with different options each day.