Extended Stay America Suites - Chicago - Lombard - Yorktown Center

At checkin, the lady was not very friendly. I reserved a room for 6 people and got a room for only 4. Then we were told they didn't have any other rooms available. We were put on the top floor of the hotel. There were no smoking signs everywhere, but the hall smelled badly of Marijuana. The room had a full kitchen, with no kitchenware. There was a sign that said call the front desk to let them know what we needed and it would be delivered to our room. I did that and the lady was rude and said we don't have anything for you to use. Our refrigerator was broken, the maintenance man came up with a key for the room next door and said we could use the fridge in that one. We said ok. Thankfully we had been camping in Missouri for the past week and a half so I had a few supplies packed in my truck. So I went out with my husband and son to get some, but while walking past through the lobby, I over heard the lady at the front desk tell the maintenance man to check the room next to us in the middle of the night to make sure we didn't take anything out of that room. So I promptly went up and we moved the cooler back to our room and I gave them back the key to that room. I didn't appreciate being treated like a thief. The elevator kept breaking down, which was kind of the worst for me, because I am disabled. I walk with a cane and have trouble maneuvering stairs, walking very far, standing, bending and lifting. I even called a month before to make sure they knew that I need

Staff was incredibly kind and thoughtful. Property was very dated, smelled dirty and like garbage. Entrance reeked of marijuana, observed multiple people in cars drinking and doing drugs in parking lot. Didn’t love having my young daughter with me at the property. Staff was really lovely, and thankfully we weren’t there much due to the event we were attending.

I liked fitness center

The mattress was not sleep able at all. My back hurts tremendously from the slopes indented in both sides of the mattress. There elevator was broken. There was dog poop all down the hallway and even in the stair well.

I had several disappointing experiences during my stay. The elevator was out of service the entire time, and being on the third floor made it very inconvenient—especially with luggage and pets. On top of that, my room key stopped working multiple times, which required me to go back down to the front desk repeatedly to have it reset or retrieve a backup key from the car. Breakfast was also underwhelming. Options were very limited, and there was no coffee available around 8:50 AM, which meant I had to wait just to get a cup. Another issue was the pet fee. The listing stated a flat $50 per stay, but I was charged $111 for two nights with two dogs, which was not made clear upfront and felt misleading. Overall, I wouldn’t return based on this experience.

Laundry room needs better wash machines

The rooms need to be updated. To many abandoned cars in the parking lot.

fitness room was nice

It was a very nice and affordable hotel, but they definitely advertise like they are better than what they are. The rooms don’t look much like the ones on the pictures. The room smelled like curry which is not a bad smell, it just smelt like curry the whole time. The breakfast is only muffins and breakfast bars. It was a very nice stay tho! Comfortable beds, spacious rooms, pretty clean rooms & friendly service!

Staff was incredibly kind and thoughtful. Property was very dated, smelled dirty and like garbage. Entrance reeked of marijuana, observed multiple people in cars drinking and doing drugs in parking lot. Didn’t love having my young daughter with me at the property. Staff was really lovely, and thankfully we weren’t there much due to the event we were attending.

This place is filthy. We recently booked 4 rooms for a youth convention. The pull out couches were filthy, stained. The halls smell like smoke and mildew. We found roaches in 3 of the rooms. We brought this up to the front desk and they did give us a refund which we appreciate, but I do not recommend anyone to stay here, the place is filthy, does not look like the pictures.

Very dirty and smelly hallways and in the room. My white socks were black after 2 nights stay. The shower spray was good however and tub in good condition and not dirty.

Dirty inside and out the hotel… Room desk and tables had dried sticky coffee/soda stains…. Carpet dirty and room didnt smell clean…. Walls specially the bathrooms were dirty and had patches including bathroom door….

The staff was awesome, the rooms were clean and cozy

All workers were very nice and accommodating. Room was very quiet & had a great view. It was very clean as well.

I know that sometimes things can go good one night and bad the next, however that was not this place. I had the MOST HORRIBLE experience in this place you can imagine. First, when I went to check into the hotel, there was a guy who looked like he was on Meth. He smelled bad, was in dirty ragged clothes and twitching. He was hanging around the lobby the entire time I was there. Second, there were some teens staying there having a heck of a sex, drug, and drinking party. They were up ALL night. Sneaking people in and out of a side entrance. Calling people up and telling them to used the side entrance and not go thru the front entrance. They kept opening and slamming doors all night. They were in the room RIGHT ACROSS from me. Hanging out in front of my door smoking drugs, which was coming into my room. Third, i saved the best for last. The roaches. I killed 2 of them. I took a photo of one of them and posted it here. I had to check out of here and check into another hotel. The front desk lady was sympathetic to my issues, but that didn't help my stay. I had a very important meeting the next day.

One word: stinky. it is not clean.

Room was dirty, floor had stains, wall was also dirty, fridge and microwave also dirty and had an odor. Bed uncomfortable. I will not return.

As we entered the building, it was not appealing. The rooms that were offered on the site was not available. We wanted a two bedroom bed and it was a pullout couch that had look like it had been scratched up by cats or dogs. Just was not conducive to what I’m used to.

It was a very nice and affordable hotel, but they definitely advertise like they are better than what they are. The rooms don’t look much like the ones on the pictures. The room smelled like curry which is not a bad smell, it just smelt like curry the whole time. The breakfast is only muffins and breakfast bars. It was a very nice stay tho! Comfortable beds, spacious rooms, pretty clean rooms & friendly service!

I love this hotel. The Staff is very kind & accomodating. The area is very convenient & close to major expressways, public transit, Yorktown Mall & grocery stores. Each room has a dishwasher, & full stove with an oven.

My room was great! It was very clean and had all that I needed.

The staff was wonderful. The room on the other hand was filthy, I called the front desk and he was going to move us but my daughter already went out and bought cleaning products and was already cleaning the room from top to bottom. He told me he would give us a discount which ended up being $19.28. The rooms need work and are dated. The plus is the beds were fantastic. We only stayed for two nights and that was fine. Don't know if we would go back.

This place badly needs a total renovation. As well as better soundproofing. The beds were like sleeping in a hole, sofa sleeper was impossible to sleep on (more like in). The beds were very uncomfortable. I slept better in the car driving home than I did in those beds. The entire property shows serious signs of neglect. Hot / cold faucet controls in shower were switched. No garbage cans in room. No breakfast. Would have to ask for a coffee maker for the room. Finally, the key cards were canceled before we even checked out. I’ve stayed at all the hotels in the immediate area and this one is by far the worst. Fortunately I had Key Cash to pay for the room, because real money would have been wasted. Hotel staff was unfriendly. We received more glares of “are you going to bother me” than anything else. What a dump.

room is big, interior is basic and outdated. Hall way is narrow and noisy

We liked that the room came complete with the kitchen essentials which other places do not offer.

The light in the bathroom didn’t work and when we told them they told us they couldn’t fix it until the day we were checking out mind you we checked in on a Thursday and checked out on Saturday

I Loved !! Everything about the facility I feel the sofa bed need to be updated “Mattress” very stained very thin you can feel the springs in the mattress . Also the Tv really Small for the Room we had . Other than that everything was Perfect

We made the reservation and paid in full because we knew we would be a late arrival. It turned out with the rain from Oklahoma to Chicago. We were very late. It was after midnight. The front desk was closed when we arrived. There was no real night staff. We did have a phone availability to try to call them. They told us that they he worked totally booked and had no rooms, but they did find a room ultimately for us. It was uh, not a great checkin experience

The staff here has always been amazing. Any time we have had an issue with our room the manager has always been right on top of it to fix the issue and allow us another room while waiting for the issue to be fixed. This by far has been the best ESA I have ever been to ans they make you feel at home, and its always peaceful and quiet.

This hotel was absolutely terrible, I booked 2 rooms 3 weeks ago and when we showed up they said they booked out 2 days ago and that our booking was cancelled due to over booking. They did not notify us either that our booking was cancelled and I had to take my family somewhere else at 1 in the morning. Book with caution.

Always enjoy the stay here as it is quiet and comfortable. The manager always helps out with whatever we need and accommodates us as best she can. From each extended Stay that she has been at she has always been super nice and understanding. So glad she got moved to this location. The other employees are very nice and helpful when needed as well. No complaints over here.

Great staff and was super helpful providing additional pillows and toiletries. Would recommend it based on condition, location, and great price.

The staff was very helpful and accommodating. The property shows its age a bit, but is a great place to stay for a few days. Breakfast is very underwhelming.

Worst hotel I have ever seen, we arrived at 11:00pm with three young kids and they told us that hotel is full and our room that we have booked is not available. The guy who was there(Francisco) was very rude and unprofessional. We show him our confirmation and that we booked two weeks before we arrived he said I don’t care our hotel is full and we don’t have any available rooms. We asked him if we can talk someone else but he told us that he is the only person. We even asked him if can help us since we are new to the city he said No. It took us almost 3 hours to drove around and find another hotel. We travel around the world and we never have any issues with hotels. Worst hotel that I have ever seen. The nearby hotel told us they did this all the time please be careful this hotel they will cancel your room and you will find out that right after you arrive there.

Great customer service, especially from the hotel manager!

The Hotel Manager is amazing! Very respectful, caring, has great hospitality, and great customer service! I love this place! It’s also a very convenient location for shopping and the places I work at! 10/10 from me!

The front wouldn't provide towel for each person citing bugeting reason. Wouldn't provide sheets and blacket for the convertable couch. Just horrible to saty in a BROKE hotel.The breakfast was laughable well lack of. Will never stay at this hotel again.

Everything was nice and quiet

I love this hotel. The Staff is very kind & accomodating. The area is very convenient & close to major expressways, public transit, Yorktown Mall & grocery stores. Each room has a dishwasher, & full stove with an oven.

Like the convenients, shopping etc

Very convenient,

Hotel is nice and clean ! It is close to a lot of restaurants we'll definitely come back

Very convenient location!

Very quiet²& convenu

Was nice and quiet

Shopping is convenient, pleasant atmosphere

Nice and quiet!

The staff was very helpful and accommodating. The property shows its age a bit, but is a great place to stay for a few days. Breakfast is very underwhelming.

Don’t fall in trap for ‘breakfast included’ in total fare. They only provide muffins, tea and coffee.

I had several disappointing experiences during my stay. The elevator was out of service the entire time, and being on the third floor made it very inconvenient—especially with luggage and pets. On top of that, my room key stopped working multiple times, which required me to go back down to the front desk repeatedly to have it reset or retrieve a backup key from the car. Breakfast was also underwhelming. Options were very limited, and there was no coffee available around 8:50 AM, which meant I had to wait just to get a cup. Another issue was the pet fee. The listing stated a flat $50 per stay, but I was charged $111 for two nights with two dogs, which was not made clear upfront and felt misleading. Overall, I wouldn’t return based on this experience.

The property has a lot of pets on premises. They mention a light breakfast which should just say breakfast snack because they only have blueberry muffins and granola bars. They had no coffee cream or regular sugar for the 2 days that I was there. The surrounding hotels have full breakfast for the same price. Really was a disappointment.

Compliment breakfast is limited. Not enough coffee, no bread.

This place badly needs a total renovation. As well as better soundproofing. The beds were like sleeping in a hole, sofa sleeper was impossible to sleep on (more like in). The beds were very uncomfortable. I slept better in the car driving home than I did in those beds. The entire property shows serious signs of neglect. Hot / cold faucet controls in shower were switched. No garbage cans in room. No breakfast. Would have to ask for a coffee maker for the room. Finally, the key cards were canceled before we even checked out. I’ve stayed at all the hotels in the immediate area and this one is by far the worst. Fortunately I had Key Cash to pay for the room, because real money would have been wasted. Hotel staff was unfriendly. We received more glares of “are you going to bother me” than anything else. What a dump.

I never stayed this hotel kind of disgusting accomidation. Jest name sakem there is a complimental breakfast, there is nothing elase during the time. They just provide some bars, black cofee without milk and few muffins. Accomidaion: Carpet is very sticky, No proper cleaning, no vesals and spoons though there is kitchen. There is sofa bed, but tha also namesake migh be 20years old beds. Need to change the stuff and required to renovate. Ovel all this facelity is 30years old, I recommand just avoid this for stay.

I was supposed to have a room with a sofa bed, but instead it was a recliner chair and also the free breakfast with nothing but granola bars, and muffins

The front wouldn't provide towel for each person citing bugeting reason. Wouldn't provide sheets and blacket for the convertable couch. Just horrible to saty in a BROKE hotel.The breakfast was laughable well lack of. Will never stay at this hotel again.

Great middle of the road option if you're staying in the Chicago area and not looking to spend a fortune on lodging. Beds were a little stiff, sheets were a little noisy, and breakfast was very limited, but the location was in a nice area, the room was clean, staff was pleasant, and amenities were as expected for the price.