Hampton Inn Rockford

Ice machine, computer work stations inoperative

It was a nice clean and friendly hotel. Wish the Wi-Fi was better, but since I’m not Hilton member it was just ok. Pool was down for cleaning/repairing I guess.

Room was clean and comfortable. Staff were friendly and helpful. Breakfast buffet was tasty and there were enough food selections. I was disappointed that the indoor pool and the hot tub were out of service. I had been looking forward to using them.

Pool and hot tub were out of commission, I guess it wasn’t working for 3 days. They were out of Kleenex in the whole hotel and bottled water too.

The customer service was a little negative. They kept running out of cups for breakfast and instead of setting them up for the customers they just would throw the wrapped sleeve of cups down in the bottom bin for us to open up and unpack ourselves haha. Also the pool was a big reason i picked this hotel, and upon arrival the pool was completely empty with a sign that said" pool is closed until further notice"... I would have stayed elsewhere.

We came in late after going thru Chicago in heavy rain! We looked on Expedia for a place to sleep. Many options in Rockford. We choose the Hampton by Hilton because Expedia gave in an "excellent rating". We almost choose the good or very good... but after a long exhausting drive we wanted a nice place, pool and a good brea kfast for our two grandchidlren. The front desk person was not there ... and we stood for some time to check in. We noticed a sign that said - pool temporarily closed. She said -- well it was on your confirmation email. IT WAS NOT. She didn't apologize... just said the facts. Next: On your website the room we reserved says: Sleeps five. No way. Next -- breakfat til 10:00 am. At 9:30 am there was no eggs, hash browns and the meat. -- whatever that was supposed to be. There was NO one around so another guest went to front desk.They located someone who said .. sorry -- we ran out. We went to the front desk and she said sorry -- we rain out. I asked how could you advertise breakfast til 10. We asked to talk to the manager who isn't around til the afternoon she said. She said ... the could give us a 10% if we were Hilton members. Change their ratings please... so other Expedia customers are not infludenced to spend extra money for terrible service and a disappointing stay.

I liked how quiet it was. But i didnt like that they lied about the jacuzzi being up and running.

Pool and hot tub cloudy and no clean, dry towels at the pool

To bad the pool wasn't working, could have used a nice swim before going to bed. Over all a nice hotel.

Friendly staff, good breakfast, nice rooms. However pool was under construction - never found that info anywhere

There was a cockroach in the bathroom, and the handle for the shower was loose and hard to control the water temp. The shower head was loose and there was a big hole in the shower wall where the pipe came out of. There was a towel and shampoo from a previous guest still in the bathroom. There was no coffee maker or hair dryer in the room. One of the beds made an waful metal scraping sound when I sat on it (broken box frame?). The staff were pleasant, but I would not stay there again. So many other options in that same area

No clock in the room No microwave No WiFi unless you are a Hilton member. No counter space in bathroom Bathroom tiny. Shampoo dispenser empty Hand soap dispenser almost empty. Very small bedside table. Made reservation for an accessible room. Did not get one. Got a hearing accessible room instead - far walk from elevator, heavy door, hard to get into room with walker, have to walk into bathroom to close door while trying to get into room with a walker for 94 yr old mother. No room for walker to move around in the room. Not a walk in shower. No one answers front desk when I called. The only light on the desk does not work. Had to get it replaced. Carpet dirty in room and all throughout the building. Hallways smell. Room musty. No plates at breakfast. Coffee Luke warm. Oatmeal was cold. No reg coffee on second day. No gluten free options. Other hotels, cheaper hotels offer the gluten free option at breakfast. Breakfast totally unimpressive. Reviews said breakfast was really good but we found it very lacking. The pool and hot tub were out of order. I chose this hotel also because it had a pool. Most unhappy hotel experience.

Rooms were absolutely filthy and run down, but management was accommodating and understanding when the issue was raised.

The property outside the room was not clean, especially the carpets in the halls and worse, the carpets in the elevators.

Coffee was cold for breakfast, employee said I’ll look into it. Mold on walls and ceiling in bathroom of room. Told desk lady about it and she literally just said ok. Not I will get someone to get that taken care of. Not a sorry to hear about that. Hell, hardly even took her eye off computer. Trust me folks, lots of other hotels within a 1/4 mile of there. Choose one of those.

To start off the atmosphere as you walk into the hotel, I noticed the cleanliness first and then the convenience of everything in the lobby area. The elevator ride up to the third floor, where we stood was pretty fast and swift, clean elevator hallway, clean, garbage clan area, clean all the way down to our door. Pun entering, we noticed a clean smelling and very clean looking room. Everything worked. Everything was as promised, and we were very pleased with our stay and the first time experience.

Needs to be cleaned from top to bottom!! No late check out!

The carpet needs to be replaced, especially in the elevator. The hotel looks a little tired and needs to be updated

No coffee for 2 consecutive mornings. They were out of other breakfast items. Most guests left with nothing. Trash was overflowing in breakfast area. A large greasy/black mark was on the carpet in my room. It appeared that the front desk worker had to do the kitchen duty causing problems throughout. I couldn’t find a manager when I checked out. I called Expedia and they left me on hold for over 20 minutes.

Stayed in room 318. Carpeting in room needs cleaning. No microwave and told some rooms have them, some don’t. Offered to use one on first floor but it was dirty. Carpet in elevator dirty. Bed was comfortable. Bathroom was clean.

Very very nice place. It was only a one night stopover, but I would stay here again in a heartbeat. Great bed, high quality linens, pillows. Had a frig and a microwave. Bathroom was clean but actually not a great set-up if you were staying for a few days. No place to hang towels and counter very small. Didn’t get a chance to use the pool or hot tub, sadly, but the area looked really nice. Breakfast was very nice, several items to choose from. Just a really nice place. I do wish all hotels would go back to the 4-cup drip coffee makers and have separate recycle trash receptacles. I have to travel with a coffee pot so I can use my own coffee. Those little pods are awful tasting coffee.

The staff was very nice and the place was clean and safe, so it's an OK place to go on a budget. It is a cheap hotel, however. The beds and pillows were as cheap and uncomfortable as it gets. It's close to the interstate, so there is a lot of road noise as well. The first morning I woke up to a shower fawcet handle that didn't work and I had to leave right away, so even though they were responsive and fixed it quickly, it was too late for me to use before I left for work.

No Microwave in the Room.

Biggest issues were: 1. The shower curtain was installed too high and water was pooring onto the floor when the shower was used. 2. No microwave. Carpet was a little dirty. 3. The room is dark and most hotels put a standing lamp in that back dark corner. Otherwise it did the trick but probably won't stay again when in Rockford.

We like Hamptons, but this one was the worst one I have stayed in. The furniture was too big for the room size, which led to sharp corners sticking out and having to slide through sideways in some parts of the room. There is no closet or drawers. To get to the fridge you had to open a cabinet the opposite way that the fridge opened which completely blocked the walkway. There were no knives at breakfast, so eating things like waffles and sausage patties extremely challenging. Overall, I was very disappointed.

Room was too warm even though we didn't run the heat. Desk clerks were very nice!

Room was clearly updated and bathroom was as well.

Bed not comfortable

Do not stay here. Rude front desk check in with “whatever” attitude about shocking $150 pet fee. Elevator carpet filthy, outside grounds overgrown with weeds, pool out of order for 2 months(?), room cramped with hardly any room to walk around the beds, no counter space around bathroom sink. Windows did not close tightly so loud freeway noise.

I really liked the room, the staff was friendly and helpful, the breakfast had good choices and there were apples and cookies available during the day. However, the hotel is right next to the tollway and the sound of the trucks and cars is rather loud, so difficult to get a good night's sleep unless you are truly exhausted. Our room also had an issue with the faucet in the shower. It was tricky and the first after 5 minutes of running water I finally had to settle for a cold shower.

Everything was fine. The front desk person was very friendly and helpful.

Checkin went ok. Did have to go back as keycards didn’t work. After dinner stopped back at the desk to get water as I’m a Hilton Honors member. Waited 10 minutes for someone to come. Chairs in lounge area wore out. Room was nice enough & clean. Bath towels were like drying with Brillo pads; thin, worn & small. This has been my experience with Hampton Inn’s recently.

Check in was quick and the front desk staff were friendly & welcoming.

Staff were very helpful and accommodating. This included front desk staff, maintenance, and house keeping.

Staff is terrific

No one at front desk upon check in or out. Waited 10-15 minutes for someone to come to desk. Staff Was not capable of adding HH number. Mold in the shower. Breakfast was not up to normal Hampton standards. They didn’t offer yo bags for breakfast and were out of many items, showing empty racks, holders and dishes where food was supposed to be offered. Ask kitchen staff and they said what was available was out.

I had to look around for the desk clerk when I arrived at 6:30 pm. It took 10 minutes before she showed up.

The staff members were very helpful and pleasant. The room was clean and comfortable.

We came in late after going thru Chicago in heavy rain! We looked on Expedia for a place to sleep. Many options in Rockford. We choose the Hampton by Hilton because Expedia gave in an "excellent rating". We almost choose the good or very good... but after a long exhausting drive we wanted a nice place, pool and a good brea kfast for our two grandchidlren. The front desk person was not there ... and we stood for some time to check in. We noticed a sign that said - pool temporarily closed. She said -- well it was on your confirmation email. IT WAS NOT. She didn't apologize... just said the facts. Next: On your website the room we reserved says: Sleeps five. No way. Next -- breakfat til 10:00 am. At 9:30 am there was no eggs, hash browns and the meat. -- whatever that was supposed to be. There was NO one around so another guest went to front desk.They located someone who said .. sorry -- we ran out. We went to the front desk and she said sorry -- we rain out. I asked how could you advertise breakfast til 10. We asked to talk to the manager who isn't around til the afternoon she said. She said ... the could give us a 10% if we were Hilton members. Change their ratings please... so other Expedia customers are not infludenced to spend extra money for terrible service and a disappointing stay.

Wonderful front desk staff, first room ac wasnt working thry set us in a new room quickly provided extra towels and soap also will stay again when in area!!!

Close to the venue

The staff was very nice and the place was clean and safe, so it's an OK place to go on a budget. It is a cheap hotel, however. The beds and pillows were as cheap and uncomfortable as it gets. It's close to the interstate, so there is a lot of road noise as well. The first morning I woke up to a shower fawcet handle that didn't work and I had to leave right away, so even though they were responsive and fixed it quickly, it was too late for me to use before I left for work.

Stopped here to split up a very long drive to visit family. We have stayed here before for the same reason in the past and as always have enjoyed the stay, even if it is for a short night. Always get a good night sleep. Very convenient to the highway and plenty of places to get dinner or breakfast in the area.

Just needed a place to sleep on our way to friends' place. Easy off/ on freeway. Clean. Would stay again.

Stopover close to the freeway. We all got a good night's sleep and breakfast.

I liked the location of Hampton Inn Rockford.

Nice , good location, clean …

Easy, safe feeling hotel

Everything was great easy to find

I really liked the room, the staff was friendly and helpful, the breakfast had good choices and there were apples and cookies available during the day. However, the hotel is right next to the tollway and the sound of the trucks and cars is rather loud, so difficult to get a good night's sleep unless you are truly exhausted. Our room also had an issue with the faucet in the shower. It was tricky and the first after 5 minutes of running water I finally had to settle for a cold shower.

Very very nice place. It was only a one night stopover, but I would stay here again in a heartbeat. Great bed, high quality linens, pillows. Had a frig and a microwave. Bathroom was clean but actually not a great set-up if you were staying for a few days. No place to hang towels and counter very small. Didn’t get a chance to use the pool or hot tub, sadly, but the area looked really nice. Breakfast was very nice, several items to choose from. Just a really nice place. I do wish all hotels would go back to the 4-cup drip coffee makers and have separate recycle trash receptacles. I have to travel with a coffee pot so I can use my own coffee. Those little pods are awful tasting coffee.

There seemed to be a lot of construction going on around my room so it was very loud during the day. Breakfast offering was underwhelming.

Breakfast was cold and there was no microwave available to warm up eggs, bacon anf sausage. The fruit was soft and seemed like it had been frozen.

Breakfast was under par Choices were not what u would expect from a Hampton Inn

No one at front desk upon check in or out. Waited 10-15 minutes for someone to come to desk. Staff Was not capable of adding HH number. Mold in the shower. Breakfast was not up to normal Hampton standards. They didn’t offer yo bags for breakfast and were out of many items, showing empty racks, holders and dishes where food was supposed to be offered. Ask kitchen staff and they said what was available was out.

Coffee was cold for breakfast, employee said I’ll look into it. Mold on walls and ceiling in bathroom of room. Told desk lady about it and she literally just said ok. Not I will get someone to get that taken care of. Not a sorry to hear about that. Hell, hardly even took her eye off computer. Trust me folks, lots of other hotels within a 1/4 mile of there. Choose one of those.

Room was clean and comfortable. Staff were friendly and helpful. Breakfast buffet was tasty and there were enough food selections. I was disappointed that the indoor pool and the hot tub were out of service. I had been looking forward to using them.

We came in late after going thru Chicago in heavy rain! We looked on Expedia for a place to sleep. Many options in Rockford. We choose the Hampton by Hilton because Expedia gave in an "excellent rating". We almost choose the good or very good... but after a long exhausting drive we wanted a nice place, pool and a good brea kfast for our two grandchidlren. The front desk person was not there ... and we stood for some time to check in. We noticed a sign that said - pool temporarily closed. She said -- well it was on your confirmation email. IT WAS NOT. She didn't apologize... just said the facts. Next: On your website the room we reserved says: Sleeps five. No way. Next -- breakfat til 10:00 am. At 9:30 am there was no eggs, hash browns and the meat. -- whatever that was supposed to be. There was NO one around so another guest went to front desk.They located someone who said .. sorry -- we ran out. We went to the front desk and she said sorry -- we rain out. I asked how could you advertise breakfast til 10. We asked to talk to the manager who isn't around til the afternoon she said. She said ... the could give us a 10% if we were Hilton members. Change their ratings please... so other Expedia customers are not infludenced to spend extra money for terrible service and a disappointing stay.

Nice people at desk. Breakfast not the best and kept running out, but we ate breakfast.

The keys were not working.Someone had to walk us up every time we went to the room. The coffee pot was busted.The water went all over the floor could not have coffee the next day. We went down for breakfast at 8:30.There was literally nothing left.Nobody was feeling up breakfast