HomeTowne Studios by Red Roof Chicago - Waukegan

The staff was awesome in accommodating our needs and answering any questions we have. As for the room we were staying in it’s clean, but there’s stain on the mattresses, sheets and blankets has a smell to it. The bathroom is clean but the toilet is sinking down on one side. The floor in the bathroom near the shower feels like it’s going to crumble down to the lower level of our room. Aside from these issues, everything else is alright.

Room is in need of repairs starting with tub/shower drain fixture not flushed to floor with raised ring abt 1.5 inch causing foot laceration, patched hole in wall NOT sanded down, brown ring stain around tub, or painted over. Staff was nowhere to be found to assist with room lockout. Frustrated with the stay!

Amenities

Room is very, very basic, small dining table, full size fridge, and micro wave, unstocked kitchen, no dishes or cookware. No paper products aside from toilet paper, and only a bar of soap in the bathroom. Double mattress as stated, on a raised metal frame. Limited office staff time. Difficult access from the south.

When i got there, i was toldni did not have reservation. I gave them a call ahead of time to inform them my flight was going to arrived at a later time. A was informed to call the number they have posted at their door, when we arrive, its shouldn't be an issue. But there was. Luckily the guy who attended us allowed us to stay inside the office until uber took us to our following destination. problem. Thats di