DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

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Breakfast staff and front counter staffs were very kind.

Room was wonderful

Staff were great. Room was mediocre. The carpets are stained, paint is chipping, part of the heat/AC unit was unattached and sitting adjacent. The AC was SO LOUD and rattled we turned it off completely. The room reeked of hideous disinfectant/deodorizer which gave me a headache, I had to open the window and stand in the doorway to get cross breeze to clear it out. The in-room “coffee” was gross brown water and the free lobby coffee wasn’t any better. When I asked the night crew for an extra blanket (see heat/AC unit above) the gentleman said he didn’t think they had any. No, the hotel was not sold out. They did manage to find a blanket so I didn’t freeze. As a Hilton property, I expect a lot better. There are several better options in the area than this.

If i could give this place a zero i would. I got there and into my room i checked around and noticed that wy sheets were stained yellow in spots. I immediately went down to switch rooms. The next room was just as bad accept it also had a stained matress pad and the tun hasn't been cleaned in weeks. It was 1:30 in the morning at this point so i took some clothing out of my suitcase and slept on top of my stuff and checked out the next morning and left to a different hotel. No one seemed to care that these issues were happening.