Courtyard Chicago Wood Dale / Itasca

Vi startede med at få skæld ud af shuttle bis chaufføren fra lufthavnen fordi vi endnu ikke havde hævet lokal valuta og derfor forklarede at vi ikke havde kontanter men ville betale ham dagen efter. Har råbte bogstavelig talt efter os🙁 Dagen efter fandt vi ud af at daglig rengøring ikke var inkluderet i aftalen. Det havde ingen informeret os om. Gennem hotellet bookede vo transfer til lufthavnen da vi skulle tidligt afsted og det var den billigste løsning. Hotellets info opgav prisen til 25 usd. Den reelle pris var 33😫 Morgenmaden skulle på hverdage starte kl. 06.00 men da vi på afrejsedagen stod op så vi kunne nå morgenmad inden afrejse fik vi at vide at det første startede kl. 06.30😞 Alt i alt en dårlig oplevelse med enorm dårlig service.

Cons: Not clear the hours for the airport shuttle. Let to a $50 Uber bill to get there when arriving later in the evening. Other smaller things: Coffee maker didn't work. 2) Room smelled strongly of kind in air freshener or cleaning product. 3) Was a hot day and the AC was off when I in arrived. Pro: Staff was helpful. Bed was comfortable. Different pillows style have options. Shower was both hot and good pressure. In room fridge was tucked away and quiet. Love seat was cute and Dean was useful.

Very disappointed by this property, which I selected for a few main reasons. First, I was looking for a hotel near the airport with an airport shuttle. I was also wanting a hotel with breakfast. We had a busy weekend ahead, so these were two key details for us. Second, i was traveling with my husband and a friend, so we needed two beds. When we landed, we found that the shuttle had already stopped running. I believe it stops at 8 or 9pm which was disappointing. Being that the hotel offered a shuttle, I was surprised to find it was over 20 minutes from the airport. When we finally arrive at the hotel from the airport, we’re told we’ll be in a room with a king bed and a pull out couch. I requested the 2 queen room, as we had booked, but was told they were sold out. We get up to the room, and the pull out is a tiny twin size mattress. Thankfully there were 3 of us in the room because the mattress would certainly not fit more than 1 person. The last disappointment out of this hotel was that while breakfast is offered, it is not complimentary. As such, the entire visit left us disappointed. Other disappointments aside (which a little more research on my end would have probably revealed), I certainly should have gotten the room I booked and I should have been compensated for their error in overbooking the 2 queen rooms. The 1 king and a TWIN pullout was not comparable, nor what I paid for, but no compensation was offered - not even an apology.

Room was fine , everything else was fine but the hotel didn’t have shuttle to the airport till 7Am. The main reason we chose this hotel is proximity to airport. We had to take an uber

Great hotel. Great stay. Enjoyed my time there. Nice restaurant serves great food