Ramada Limited - Mount Sterling

Disappointing Experience Under New Management After staying at this Ramada Inn for three consecutive years during Court Days, this most recent experience will likely be our last. In previous years, we overlooked minor inconveniences, including air conditioning issues, because we generally enjoyed our stays. Unfortunately, the new management has left us extremely disappointed. While sitting in a common area playing cards and enjoying drinks, we were approached by staff and told we could not remain there or consume alcohol. When we requested clarification or a copy of the hotel’s policies, none were provided. Instead, we were told that other guests were heavy drinkers and might cause problems if they saw us drinking. The conversation became frustrating, and we ultimately returned to our room feeling unwelcome. My wife later approached the front desk, apologized for the tension, and attempted to resolve the situation respectfully. Despite our efforts to contact management, we received no meaningful follow-up or resolution. Our frustration wasn’t simply about the restriction, but rather the unprofessional communication, inconsistent explanations, and complete lack of customer service. After three years of loyalty, we expected better treatment. Unfortunately, this experience has changed our opinion of the property, and we cannot recommend it under its current management.

The staff were friendly, professional and helpful. The room clean, safe and bed was comfortable. The food was hot, great variety and coffee was great. Convenient location.

We reserved a room with a garden tub, which was amazing. However, the breakfast was meager. For the price we paid, it wasn't what we expected. The staff was nice enough, the room clean. The property was not well maintained and the bed was too worn out.

I had a wonderful time last night for the whole stay It was very nice and relaxing 😎

One of our pillows had blood stains on it, looked fresh not washed and stained. Desk chair stained, missing one night stand. Tv stand dinged and beat up. The front desk girl that checked us out, screenshot our pics, and only said I will let the manager know. Did nothing to make the situation right. Will never stay there again