Courtyard Boston Copley Square

The hotel was ok. Staff very friendly and the room was good. However, the cleaning could be better. Nightstand has grime that was never wiped down. Majority of towels had either red/brown or yellow stains. They only clean every other day which is fine but only give you one bar of soap and only 2 coffees, so you have to ask for more. Homeless camp out at library next door but didn’t bother us. Gym is tiny.

Solid 3 star hotel as far as finish of the room. No complaints. Room was clean. Staff very friendly. The valet parking was pricey but very convenient and worth it. Would definitely stay here again.

Very nice hotel, clean and comfortable.

The hotel was ok. Staff very friendly and the room was good. However, the cleaning could be better. Nightstand has grime that was never wiped down. Majority of towels had either red/brown or yellow stains. They only clean every other day which is fine but only give you one bar of soap and only 2 coffees, so you have to ask for more. Homeless camp out at library next door but didn’t bother us. Gym is tiny.

This Courtyard is in a great location in the Back Bay Area of Boston. It’s minutes away by foot from the Prudential Center and Newbury Street with plenty of places to eat nearby. It is by no means a fancy hotel so we didn’t go in expecting much. The staff was all very friendly. There is a very strong “hotel”smell when you enter the lobby which is entirely unpleasant but just very strong, almost like they are trying to cover up something bad. This is an eco-friendly hotel and they don’t offer any housekeeping unless you stay is three days or longer. I am not opposed to this, however, our room was not very clean to start. There was some fecal matter in the toilet and long hairs in the shower/tub. The bed sheets looked to have some kind of set in stain, maybe pen? It made us wonder if anyone really cleaned the room after the previous guests. Generally speaking our room was very dark, no light in the entryway where the closet is, just a small sensor light in the closet. Our view was some awful back alley but I guess that’s just a result of getting what you pay for. All in all, this Marriott was not up to the standards of the brand and although, affordable and convenient, I would not look to stay here again.

This hotel was good for what we needed it for. Upon check in was not told our reservation was switched from a king room that I booked to a double queen until we walked in the room to find that. Went back to the front desk and said the hotel was sold out and there was nothing they could do. Was informed that our room was changed without telling us because they give priority to their Marriott members. Was very unhappy about this. The room was ok. Bathroom was not very clean and there was hair all over the shower. Would probably stay somewhere else next time we go to Boston, but it was still an okay stay.

Beautiful, clean hotel. Surprisingly spacious rooms. Excellent location. Courteous and helpful staff. Will return next time we're in Boston.

A conference was in town so they jacked the price up to 3X a night plus a bout load of fees This place is a 3 star hotel and maid service is every other day

The room and bathroom were pristine. It is a small, hidden gem that is in the heart of Back Bay / Copley Square.

The bathroom was moldy. And the furniture is worn. Definitely need an update!

Great Hotel, loved the room and cleanliness. I will reserve this same hotel in the future.

They don’t clean the room every day

Our room was small but comfortable. There was a lot of traffic noise the first evening: It sounded like someone circling the block on a motorcycle late a night! Otherwise, we were quite comfortable and well looked-after.

We had a great time. Rooms were spacious enough, and I actually had a very nice view without having to pay extra. Beds are pretty firm. Hot water was good. Everything was clean. Staff were helpful and nice. Wine every day in the lobby. I did not have any of the breakfast.

We had a great stay. Hotel room was clean, great location and was walkable to all we wanted to see and do. Also close to the Hop On/Off trolley stop that made it even easier to see everything north of us. Would definitely stay here again. Only downfall was the hideabed. My teenage son slept on it the first night, but couldn't handle a second night in it and ended up sharing the bed with his sister.

Beautiful, clean hotel. Surprisingly spacious rooms. Excellent location. Courteous and helpful staff. Will return next time we're in Boston.

The property is centrally located. The staff is friendly. The curtains did not close all the way so bring clothes pins to keep them closed. The bathroom smelled of mildew and the floor always seemed dirty. The towels were very thin and I could see through some areas. The pillows were super thin and there was no variety to pick from. Bring ear plugs because other guests entering their rooms can be heard over the TV. The doors slam when closing. We could hear people outside talking from the 7th floor. The noise outside never seems to stop, trucks beeping while backing up, horns honking at all hours, and people yelling/talking. I would not stay here again.

Actual experience does not live up to photos. Feels like a dated chain hotel— worn finishes without much character. Room was clean, bed was comfortable, and staff was kind and welcoming: would have rated it much higher had I paid half the price!

The hotel was centrally, located with spacious rooms and clean. The area is very walkable with endless shopping and dining options.

Unlike every other courtyard, this one does not include breakfast. The menu is very limited (4 items) and extremely overpriced. We paid $80 for 4 bagels with eggs and bacon that were pre-cooked and microwaved) and two coffees. The sleeper sofa is twin-sized which I don’t believe was advertised & was (a full sized sleeper) the entire reason we booked a suite (traveling with two kids). And the room layout made no sense. The bedroom was huge but the living room was so small that it was hard for my kids to move around the room.

I booked this hotel for a two night stay with my family of 5 for the pullout sleeper. Check in was pleasant. Upon arrival in our room, we noted how hot it was and quickly adjusted the temperature down from 73 degrees (it never actually changed temp). We noted the room was much smaller and darker than expected. We pulled out the "sofa bed" which was a twin size with a mattress that was essentially a thin blanket thickness over a metal rack. Our 13 year old definitely was too large to sleep on the pullout and even our 9 year old was uncomfortable. It was also noted that the headboard of the queen bed had a white substance smudged all over it. We called Expedia to see about cancellation as we had only been at the hotel less than a half hour and did not have a sleeping area for all of us. They reached out to the property and were told only the manager had the authority to authorize a refund and they were not in until 8am the next day. We checked out and into the nearby Westin. The next day we heard from Expedia that the property refused to offer even a partial refund even though we checked out after a half hour. I called the property and told them I would be stopping by to get my room key since I would be paying for the room and the women who answered hung up on me. I did not get the keys but did return to the property to physically ensure they had checked me out because the gentlemen did not the first time I turned my keys in. Please be careful booking this property- 950 wasted.

The bathrooms were dated and in need of renovations. Otherwise it was great.

Perfect location for what we needed. Front desk staff was incredibly helpful and was kind enough to give us an early checkin! Will definitely stay here again!

I appreciate Maya, the front desk staff. very helpful. Thank you

This hotel was good for what we needed it for. Upon check in was not told our reservation was switched from a king room that I booked to a double queen until we walked in the room to find that. Went back to the front desk and said the hotel was sold out and there was nothing they could do. Was informed that our room was changed without telling us because they give priority to their Marriott members. Was very unhappy about this. The room was ok. Bathroom was not very clean and there was hair all over the shower. Would probably stay somewhere else next time we go to Boston, but it was still an okay stay.

The front desk staff was incredibly inviting and kind. Ready with recommendations and always welcoming with a smile. I truly enjoyed my stay in Boston. Thank you.

Excellent service by frontdesk… Excellent location….

Enjoyed their hospitality with an excellent service during my stay. Highly recommended.

Very convenient location and excellent staff

Great location! Walkable to stores & restaurants . Easy access to T! Really friendly staff!

We were there to go to a game at Fenway and to see the many historical sights. The team at the Courtyard were amazing. Became like family. And took such good care of us. As someone with a handicap it was truly appreciated.

Upon checkin the front desk person led us to believe we were getting an upgrade to a larger room with a great view. When we reached our room we discovered it was a handicap room. We were very angry and when we called down to the front desk they brushed it off with you got the last room we are sold out. We had made these reservations 3 months ago thru Expedia. Reported to Expedia when they texted how’s your room. Response from Expedia we’ll inform the property. Didn’t happen dupped by Marriott and Expedia……BEWARE..

The room was well designed and comfortable, the staff helpful. Surprisingly quiet in the midst of the city. Beautiful historical building. Right in the heart of the Back Bay.

This was a great location. This was our first trip to Boston and we were able to walk to a lot of restaurants, bars, and shops. It was also an easy walk to Fenway Park. The staff was nice and the room was clean.

Very walkable location.

Great location. Owners have changed. Disappointed with the niceties that have been removed like: complimentary glass of wine in the evening,and Biscoff cookies with the coffee.

Excellent service by frontdesk… Excellent location….

The hotel was centrally, located with spacious rooms and clean. The area is very walkable with endless shopping and dining options.

Great location to go and see many places in Boston.

Great hotel behind the Boston Public Library and a close, 5-min walk to the Back Bay train station and Copley Square. Wonderful location for walking and transportation. Also about a 10-minute walk to the Boston Public Garden

Ideal location, very quiet. Near the train station, Newbury, and the Library. The staff were friendly at every turn! We hope to stay here again.

Location is very good, next to Prudential center. A quick walk to Newbury St and lots of shopping and dining options.

We had a great time. Rooms were spacious enough, and I actually had a very nice view without having to pay extra. Beds are pretty firm. Hot water was good. Everything was clean. Staff were helpful and nice. Wine every day in the lobby. I did not have any of the breakfast.

Staff was wonder friendly helpful, but you need some good coffee in the room 👍

Very updated, stylish, quiet (Even on the front street side), professional staff, convenient to walking shopping/restaurants. one note: there is not a typical free courtyard breakfast buffet option - instead it is a Starbucks cafe with a small breakfast menu selection: Egg sandwich, Oatmeal, muffins, Fruit, Yogurt for a charge.

Great location. Owners have changed. Disappointed with the niceties that have been removed like: complimentary glass of wine in the evening,and Biscoff cookies with the coffee.

overall a great hotel. great location. rooms are nice. some food and vending onsite, but not overwhelming. There are plenty of great restaurants within walking distance, so not a big deal.

Unlike every other courtyard, this one does not include breakfast. The menu is very limited (4 items) and extremely overpriced. We paid $80 for 4 bagels with eggs and bacon that were pre-cooked and microwaved) and two coffees. The sleeper sofa is twin-sized which I don’t believe was advertised & was (a full sized sleeper) the entire reason we booked a suite (traveling with two kids). And the room layout made no sense. The bedroom was huge but the living room was so small that it was hard for my kids to move around the room.