Name: Doubletree by Hilton Hotel Leominster
Address: 99 Erdman Way, Leominster, Massachusetts, United States of America, Leominster, Massachusetts, US
Price range: $164–$410 per night
Rating: 8.43

What guests think

At Doubletree by Hilton Hotel Leominster, travelers frequently praise the genuinely friendly, accommodating staff and convenient location, while feedback on room condition, cleanliness, and the indoor pool is mixed, ranging from clean and comfortable to dated and poorly maintained.

Many guests enjoyed good breakfasts and a decent on-site restaurant and bar, though prices and the lack of included breakfast are common complaints. Rooms are generally comfortable but some feel worn, with weak water pressure, noisy halls, and occasional maintenance issues. Housekeeping quality varies by stay, and the pool can be pleasant yet sometimes dirty or in need of repairs. Expect a convenient stay with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is popular with families, but several reviews report dirty water, rough or cracked surfaces, and occasional access rules or sign-ups. On-site bar/restaurant and ample parking are positives, though elevator outages occurred at times.

Related guest reviews

8

Judith

Oct 18, 2024

·

Stayed 2 nights

It appeared to be safe. Ample parking.

10

Rosali

Apr 18, 2024

·

Stayed 2 nights

I like everything except the pool floors and walls need maintenance because has cracks that hurts swimmers feet’s.

10

Alicia

Aug 12, 2024

·

Stayed 1 night

We were only here for one night but everything was wonderful. Check in was quick and easy, we loved the warm choc chip cookies we received. We appreciated the complimentary bottles of water in the room. Hotel was nice and well maintained. There was only one elevator operating when we were there but it didn’t really affect much of our experience. The only thing missing is continental breakfast!! :)

8

William

Aug 5, 2024

·

Stayed 1 night

Nice hotel, friendly staff but in need of some repair/updating. The bathroom was in sad shape. The hook was almost off the wall, the shower was difficult to operate and dripped loudly for hours after a shower and the door was in poor shape. There was mold on the shower seat and the three elevators were down to one. Loved the bed, size of the room and TV. Overall, a good stay that could have been excellent.

6

Rosali

Feb 23, 2024

·

Stayed 2 nights

Everything was good, except the pool. The pool walls at the Doubletree Hilton Leomister needs to get fix. It is very unsafe. The wall pool has a rough pool plaster that cause me big scratches on one of my foot when I was swimming. In a normal pool it will only cause a little bruise but not scratches to the skin that cause a little bit of bleeding. I was not the only one hurt. I saw blood from a 10 year old girl foot that also got a big scratch from the pool walls and pool floor. The pool needs maintenance in the pool plaster.

6

Lauren

Jul 21, 2025

·

Stayed 2 nights

The staff was amazing. The lobby was pretty but the room was GROSS. We had a wet towel in the tub when we walked into the room. There was crusty stuff on the shower curtain and the room curtain. When I had to ask for extra towels and wash rags they sent me up pool towels and a smaller towel… and a few were dirty. It was gross and we put that to the side. When we went down to the pool it was dirty. Hair balls and trash around the pool and either toilet paper or paper towels were floating all over the pool. The couch had stains too. Again- the staff was great but the place was gross. I assumed since it was a Hilton hotel it would’ve been cleaner.

10

Paul

Dec 26, 2025

·

Stayed 1 night

Room was clean upon arrival. Pool was clean and warm enough. The staff is very nice and helpful. This was our second stay here and we plan on staying again next year. Convenient location for our family trip.

10

Malek

Dec 28, 2024

·

Stayed 1 night

Very friendly professional staff. Easy to find and park. Close to shops. Clean rooms and facilities.

10

Charolotte

Jul 24, 2025

·

Stayed 3 nights

Enjoyed the pool.

10

Barbara

Oct 8, 2023

·

Stayed 3 nights

Fantastic location. If I could change anything, it would be to move the smokers away from the front door. Other than walking through smoke to get in, fantastic hotel, hotel staff, amenities, food etc. Used the laundry facilities, ate in the bar, bought something in the lobby "store", all top notch. A smidge overpriced, but quality nonetheless. I would stay again and I would stay in other Doubletrees based on this one's quality.

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Cleanliness

Many guests found rooms clean, but numerous reviews cite missed housekeeping, dust, hair, stained linens or curtains, and bathrooms not properly cleaned. Overall cleanliness feels inconsistent.

Related guest reviews

6

Michael

Mar 15, 2025

·

Stayed 1 night

The room was filthy. The toilet seat had clearly never been lifted since the last stay. The toilet and seat were disgusting. There were what looked like splattered blood stains on the lights in the bathroom as well. It looked like the only cleaning between our stay and the last was making the beds. And the shower made a squealing noise for 5 mins before it stayed working. For this amount of money I expect things to at least be clean and work.

6

Genea

Jun 24, 2025

·

Stayed 2 nights

The front desk people are really nice. Nice restaurant and bar. Rooms weren’t cleaned at its best. Hair in the tub and sink. Tissue box had inches of dust. Dust on the desk as well. I also left a 10 dollar tip for a day and a half stay and left my jacket in the closet. I was told housekeeping will call me, never happened. That was disheartening as well. I hope they enjoy my jacket and 10 bucks

4

Tricia

Mar 8, 2023

·

Stayed 1 night

Hallways needed vacuuming. Room needed vacuuming. Mirrors were grubby.

4

Charlotte

Jul 29, 2025

·

Stayed 3 nights

The workers were very nice. That’s the only Positive point. The room was gross and old all the linens were super old the blankets had no feathers left, practically a sewed sheet and when you raise it to the light it was all black inside. The floor I was on had quite a bit of young adults partying you could walk by another room and hear them lousy having sex the cafeteria charged me for my free breakfast like, common people what has happened?!?!?!?! The absolute worst stay I’ve ever had anywhere and will never return! It was gross, the vent didn’t work in the bathroom there water stains in the corners severe dust just on day 2 you could wipe your diner across the night stand and get have a layer of dust you could see it all over the floor I couldn’t sleep it was so bad. Oh yeh, the shower was very nice. They have a lot of work to do! But I’m sure higher ups keep all the money as to why it’s gone to 💩

6

Michelle

Oct 1, 2025

·

Stayed 1 night

1 of the rooms had dirty sheets on the pull out bed

4

Charles

Aug 12, 2024

·

Stayed 3 nights

what I liked-it was close to the office didnt like, they didnt clean my room, towels, add coffee or water

6

Lauren

Jul 21, 2025

·

Stayed 2 nights

The staff was amazing. The lobby was pretty but the room was GROSS. We had a wet towel in the tub when we walked into the room. There was crusty stuff on the shower curtain and the room curtain. When I had to ask for extra towels and wash rags they sent me up pool towels and a smaller towel… and a few were dirty. It was gross and we put that to the side. When we went down to the pool it was dirty. Hair balls and trash around the pool and either toilet paper or paper towels were floating all over the pool. The couch had stains too. Again- the staff was great but the place was gross. I assumed since it was a Hilton hotel it would’ve been cleaner.

2

shauna

Jan 15, 2025

·

Stayed 2 nights

room and tub had hair balls

4

Ashley

Dec 20, 2023

·

Stayed 2 nights

There was a used bar of soap in the shower. The rugs had crumbs/food debri on them.

6

Briscoe

Jan 2, 2025

·

Stayed 5 nights

A good breakfast. Furniture is worn out. The carpet is disturbing. We booked for 5 nights, hotel was close to relatives, they never vacuumed the carpet. The housekeepers didnt have a vacuum cleaner. I never saw one. I will stay further away from family, next time.

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Rooms

Beds are comfortable and some rooms feel updated, but others are dated with worn furniture, weak water pressure, noisy halls or thin walls, and layout quirks (e.g., suite divider instead of a door). Amenities like microwaves may not be standard.

Related guest reviews

6

Kerri

Jan 3, 2023

·

Stayed 1 night

Room wasn’t bad but was not very clean at all, they should really do a deep cleaning. Also, they should tell you in the room description that a “1 bedroom” suite doesn’t actually have a door that closes just a divider.

10

Robert

Dec 10, 2025

·

Stayed 6 nights

Rooms were comfortable. Only issue is they have pump bottles for shampoo etc & our room was missing the body wash & the lotion had been swapped out for not the standard lotion from double tree. Breakfast was great. Staff was great. Hotel is a little dated & could use some upkeep but all in all pretty nice & well kept

10

Kathleen

Nov 28, 2024

·

Stayed 1 night

It’s a nice and clean hotel. Everything is updated and in excellent condition.

6

Bridgett

Mar 30, 2025

·

Stayed 1 night

The lobby is much nicer than the rooms. Room was dingy. For the price, expected better.

8

David

Sep 16, 2023

·

Stayed 3 nights

Walls are a bit thin. Neighbors talking at normal volume easily heard.

8

Brian

Mar 4, 2024

·

Stayed 1 night

Here for a weekend-long tournament at Game On in Fitchburg. The property itself was very nice, as was the staff that we dealt with at check in and check out. The bed was ridiculously comfortable but the bathroom was on the smaller side, water pressure was awful and the water temp was lukewarm at best. Very thin walls and door - could hear everyone walking past our room (they were not quiet). We will stay here again if we are in the area.

8

William

Aug 5, 2024

·

Stayed 1 night

Nice hotel, friendly staff but in need of some repair/updating. The bathroom was in sad shape. The hook was almost off the wall, the shower was difficult to operate and dripped loudly for hours after a shower and the door was in poor shape. There was mold on the shower seat and the three elevators were down to one. Loved the bed, size of the room and TV. Overall, a good stay that could have been excellent.

6

Kevin

Nov 7, 2025

·

Stayed 1 night

Rooms needed a new update. Furniture was old stained and torn.

8

Andrea

Sep 23, 2024

·

Stayed 4 nights

Need new carpets.

8

Veronica

Mar 17, 2024

·

Stayed 1 night

It was ok. But there was no microwave in our room. The small refrigerator was warm. Not enough towels. No make up remover. Got a room with no view at all.

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Service

Staff are widely praised as friendly, responsive, and accommodating, with quick help and proactive check-ins. A few guests reported unwelcoming interactions, reservation issues, or housekeeping entering too early.

Related guest reviews

8

Daphne

Apr 1, 2023

·

Stayed 1 night

The property was beautiful, clean and the staff was super friendly! I received a nice greeting, a warm chocolate cookie and a text to see if I needed anything. My only issue was someone trying to enter my room around 7:30 a.m. using a key card that even unlocked my deadbolt. I found out later it was a housekeeper (who never identified herself) after calling the front desk. I was sleeping alone in the darkened room, heard the door unlock and yelled "get out" to which they went away. I would recommend this hotel, however the housekeeping staff should make sure the guest has checked out, as well as knock and identify yourself when at the guests door.

10

charlene

Jul 22, 2025

·

Stayed 2 nights

Staff went above and beyond they were very attentive offered suggestions to dine I loved that they texted daily to make sure our needs were met I also loved being able to text if we needed anything overall a great stay and would stay again

6

Lynn

Jan 19, 2025

·

Stayed 2 nights

Front staff lacking in warmth and welcome; provided no direction toward parking or finding way to room. Bathroom faucet would leak water onto counter. Homeless sleeping in front entry upon arrival. This is not up to the caliber expected at a Doubletree.

6

Xiomiberth

Jun 24, 2025

·

Stayed 1 night

Staff wasn’t too friendly, some of the rude, the lady at the breakfast area, was very rude to me, I explained I paid for my breakfast it was included with my room and she was trying to make me pay for it, also the way she spoke to me was with an attitude the whole time for no reason. I Did not like that.

10

Melissa

Oct 8, 2023

·

Stayed 1 night

The staff was great. After returning late from a wedding our AC was not working, I called the desk and within 5 minutes someone came up and fixed it. Thank you so very much. I definitely would stay there again.

10

Amberlyn

Dec 11, 2024

·

Stayed 6 nights

Overall, was a pleasant experience. The staff was extremely helpful until the very end of my trip, even afterwards when I had to call back to make sure I was checked out! Housekeeping was great and extremely respectful. Would recommend anyone traveling into the area this hotel!

8

michelle

Oct 9, 2023

·

Stayed 2 nights

Nice friendly staff. Bathroom was a disappointment. The shower head was attached to the long wall so that the user had to use the shower width instead of length. So many empty rooms that I’m not sure why they gave us this odd one. Nice stay- lots of stores and restaurants in the area. Clean hotel.

8

Nancy

Aug 12, 2024

·

Stayed 2 nights

When I got to the hotel, they had no record of my reservation. They hotel had two weddings and was very full. I waited for 45 minutes while the hotel agent waited to talk to her manager to see what they could do. I had a email confirmation stating that my room was all paid for and book. It was very frustrating as I was out in the rain all day at a f

8

Bill

Jan 31, 2025

·

Stayed 1 night

The front desk representative Andrea was wonderful and went above and beyond to find additional pillows for me at 9pm at night when staff had already left. This is my second time in a month staying at this property and both times I have had good experiences

10

Jennifer

Jan 24, 2025

·

Stayed 1 night

Our stay at the hotel was great! Staff was wonderful!

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Location

Convenient location near shops, dining, major routes, and Wachusett Mountain; many describe it as quiet and safe. Suits road trips and local visits.

Related guest reviews

10

Daniel

Dec 1, 2025

·

Stayed 3 nights

Very convenient location, clean, felt like I was staying in a luxurious Hotel.

10

Elizabeth

Jul 11, 2025

·

Stayed 3 nights

The location had close proximity to various stores.

8

Jose E

May 18, 2024

·

Stayed 1 night

Convenient location

10

Mary Ellen

Oct 26, 2024

·

Stayed 1 night

Great location, accessible to major routes. Staff was pleasant and helpful. Room was clean, large and had all amenities.

10

Michelle

Apr 26, 2025

·

Stayed 2 nights

Great location and always delicious cookies.

10

Darwin

Feb 18, 2025

·

Stayed 3 nights

Very convenient for stay close to Wachusett Mountain

10

Ken

Aug 8, 2023

·

Stayed 2 nights

The location of the hotel was perfect.

8

IL

Apr 10, 2024

·

Stayed 2 nights

Easy access to major highways and most of New England. However, surrounding towns seem economically depressed. The local roads are convoluted, crowded, and potholes everywhere.

10

Malek

Dec 28, 2024

·

Stayed 1 night

Very friendly professional staff. Easy to find and park. Close to shops. Clean rooms and facilities.

10

Derek

Jun 16, 2025

·

Stayed 1 night

Clean, friendly, great location

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Dining

Breakfast and the on-site restaurant are frequently described as good, with several guests praising the buffet. Common drawbacks are that breakfast is not included or feels pricey, and occasional reports of mediocre food or curt service.

Related guest reviews

10

Michele

Feb 10, 2025

·

Stayed 1 night

The buffet is expensive so I would recommend wat elsewhere but the rest of the experience was top notch

8

Jacquelyn

Mar 17, 2025

·

Stayed 1 night

This was a last min stay. The room was clean & quiet. The hotel is older & in some areas it showed. The cookies were great. Had dinner at the hotel restaurant. It was good. Would stay again.

8

Tamison

Nov 22, 2024

·

Stayed 2 nights

Friendly and efficient front desk staff. Clean room but worn and soiled curtains and furniture. Mediocre food at restaurant.

8

Maria

Feb 10, 2025

·

Stayed 1 night

Great property overall! The breakfast buffet is so good!

10

Vanessa

May 9, 2025

·

Stayed 1 night

Property was clean, breakfast was good and breakfast staff very friendly

8

William

Mar 9, 2024

·

Stayed 1 night

The hotel was nice and clean. The chocolate chip cookies were delicious. My only complaint is that breakfast not included and is an additional $16 on top of an already overpriced room. For the price of the room breakfast should be included in the cost.

10

Ruth

Oct 11, 2025

·

Stayed 3 nights

Room clean, breakfast very good, everyone was friendly and helpful if needed

10

Alicia

Aug 12, 2024

·

Stayed 1 night

We were only here for one night but everything was wonderful. Check in was quick and easy, we loved the warm choc chip cookies we received. We appreciated the complimentary bottles of water in the room. Hotel was nice and well maintained. There was only one elevator operating when we were there but it didn’t really affect much of our experience. The only thing missing is continental breakfast!! :)

10

penny

Jun 5, 2025

·

Stayed 2 nights

Was conveniently located to town. Rooms were very clean and clean thru out the hotel. Breakfast buffet was very good with many choices.

10

Bill

May 3, 2025

·

Stayed 1 night

Clean & quiet interior, no sounds from adjoining rooms. Friendly, accommodating staff, and excellent french fries in the restaurant.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$159
February	$157
March	$198
April	$171
May	$197
June	$241
July	$223
August	$192
September	$192
October	$250
November	$156
December	$149

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $252	18 $368	19 $342
20 $190	21 $227	22 $227	23 $221	24 $195	25 $267	26 $249
27 $164	28 $196	29 $205	30 $196

Su	Mo	Tu	We	Th	Fr	Sa
				1 $196	2 $302	3 $302
4 $173	5 $207	6 $207	7 $207	8 $207	9 $288	10 $410
11 $198	12 $207	13 $217	14 $216	15 $207	16 $313	17 $340
18 $198	19	20	21 $225	22 $249	23 $304	24 $304
25 $180	26 $207	27 $207	28 $207	29 $216	30 $260	31 $217

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Presidential Suite, 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible (Hearing)

Junior Suite, 1 King Bed

Room, 1 King Bed with Sofa Bed

Room, Accessible

Room

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Doubletree by Hilton Hotel Leominster

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