Red Roof Inn Boston - Southborough/Worcester

At the front desk is a wonderful, professional and thorough clerk whose first name is Siya. I cannot communicate in words, enough praise, and positive feedback to explain how helpful and empathetic she is with customers. I have been a frequent customer of the red roof Inn in Southborough/Worcester/Boston on Turnpike Road for several hundred previous occasions. Whenever I have a problem or issue with my booking, Siya has always worked with me to understand how bookings work, how to differentiate front desk bookings, RediReward bookings and third-party booking such as expedia.com and Hotels.com, and and has made compassionate efforts to help me book at the right times as well as use my bonus points to the greatest advantage. Beyond bookings, she has always provided professional and pleasant conversation at appropriate times in the front office; always remembering customers who are frequent guests by their first name. Furthermore, when I’ve asked if it’s possible, she has made available a hotel room corresponding with the building I prefer to stay in and the floor that is easier for me to carry my belongings, provided that I ask with an appropriate amount of advanced notice. Even more, when I have small questions, for example, needing utensils, shaving cream, napkins, or cups for my room, she has readily made them available to me. Also, when cable TV or Internet issues occur, Siya promptly contacts the provider for reset or staff Technical Support. What an excellent employee.

My room was clean and comfortable. Enjoyed an excellent shower with nice hot water and great water pressure!!

Parking was easy and secure but I don't think the last building all the way at the back was safe.

If you’re okay with paying significant charges upon arrival because a reservation means nothing, by all means, stay here. If you need an accessible room or any specific bed types, do NOT. I reserved an accessible room only because it was the cheapest and I was trying to save some money. Upon arrival I was told that there were NO reserved rooms left. I could upgrade to a larger room but I’d have to pay a fee for the upgrade. They demanded $40 more to stay the night in a room reserved for walk-ins. Excuse me?? I told them that it’s not my fault they overbooked. I argued until he changed it to $25 but I am still angry. If I was disabled I would have been just out of luck, because there were no accessible rooms left. The guy at the counter did. Not. Care. First and last time I stay at a Red Roof Inn. For what I spent, I could have stayed somewhere much nicer with professional courtesy.

Room was fine. Staff qas courteous. You can hear people next door. Tv on at 2am.