Hidden Valley Resort, an Ascend Collection Resort

Resort is going down. Not enough stuff, problems with bookings. Amnesties are not clean. Renovations didn’t really help..

Everything was great.

This place shouldn’t be considered a resort and is extremely run down - the pictures are deceiving. The walls are paper thin and you can hear everything your neighbors say and do. The staff was nice and upgraded our room but I called three times an hour before check in and no one answered and when we got to the hotel there were three workers chit chatting. 10 minutes after we checked in house keeping walked in on us which was very awkward. What was most disappointing was the pool and hot tub area. It was absolutely freezing and the pool wasn’t warm. The hot tub was lukewarm at best and the sauna was drafty. The pool bathrooms looked like they haven’t been touched in days with dried pee on the seats. You’re better off spending a little more money to stay at the deerhurst or staying at the home2suites in town.

Beautifully located resort, near the lake, surrounded by hills and forest. My cozy room had a breathtaking view on the lake and the hills. Very kind and supportive staff. Room was clean, bed was very comfortable. A lot to do in the nearby town.

The room really needs a good renovation - bathroom sink had a very strange stain and the shower barely worked