Name: Best Western Hickory
Address: 1520 South 13th Avenue Drive Southeast, Hickory, North Carolina, United States of America, Hickory, North Carolina, US
Price range: $84–$152 per night
Rating: 8.5

What guests think

At Best Western Hickory, travelers frequently praise the friendly, accommodating staff and satisfying breakfast, while noting the older, motel-style layout with exterior doors and no elevator, convenient interstate access, and a mix of renovated and dated rooms.

Many describe rooms and common areas as clean with comfortable beds. Others report dated fixtures, small bathrooms, intermittent noise from the interstate or parking lot, and occasional maintenance or cleanliness lapses. Amenities are basic: exterior corridors, no elevator, EV charging not available despite listings, and renovations occasionally affecting stays. Expect a straightforward stay with trade-offs typical of an older property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Older, exterior-corridor property with no elevator; renovations occur at times. EV charging is not available despite some listings, and several guests noted security/camera gaps and occasional key or lock malfunctions.

Related guest reviews

2

Nelson

Sep 30, 2023

·

Stayed 1 night

The door to room would not open due to a malfunctioning electronic lock. The hotel was sold out of the type of room I had reserved. Only smoking room were available. I had to seek lodging elsewhere.

2

Kim

Mar 28, 2024

·

Stayed 1 night

Our 100K Rollback was stolen off the parking lot at 3am. No camera footage whatsoever.

6

Crystal

Dec 2, 2024

·

Stayed 4 nights

Hotel had renovations. Construction going on in rooms above us.

6

Gary

Oct 10, 2025

·

Stayed 1 night

Website said they had EV charger they did not i had to walk half a mile to one at convention center

8

Michael

Aug 15, 2024

·

Stayed 1 night

Room has been upgraded, Doors open to the outside and no elevator. Those things should be noted in their ad

4

marcia

Mar 24, 2024

·

Stayed 1 night

The room was pretty good there were only 2 towels and 2 wash cloths . I think there should be 3. The door was broken the lock was broken out of frame. The room was nice but felt very unsafe. And there was a shifty man outside they need outdoor cameras.

6

Renee

Oct 14, 2025

·

Stayed 1 night

There is no elevator to the 2nd floor. The breakfast was very crowded, running out of seating and coffee. The line for waffles was too long for us to get waffles (at least a 20 minute wait time). The room itself was clean, with a laminate floor.

6

WOODY

Apr 10, 2023

·

Stayed 2 nights

Property is very old and most of the rooms have the doors on the outside. There isn’t an elevator, you have to haul everything up the stairs. Just wasn’t what I expected.

6

sunny

May 17, 2025

·

Stayed 1 night

Check-in was smooth, which was probably the best part of our stay. Unfortunately, it all went downhill from there. The hotel is right next to the interstate, and we heard traffic noise all night long — definitely not restful. The room itself was a disappointment. The floors were dirty, the chairs were stained and nasty, and the door had to be kicked open just to get in — not ideal for a woman over 50 dealing with extra weight. That alone was embarrassing and unsafe. To make things worse, the pool was unavailable (no explanation given), and the complimentary popcorn at check-in was stale. Room service tried to come into the room at 10 a.m., even though check-out was listed as 12 — not okay after the restless night I had. Parking was terrible; we had to park far from the room, and the steps weren’t anywhere close. Honestly, we didn’t even try the free breakfast after all that. At $140 a night, this was a massive overcharge for what felt like a 2-star experience at best. Overall, I’m really sad and frustrated with our stay. I would not recommend this hotel unless serious improvements are made. The rates were higher because there are a lot of other hotels within walking distance of this one that are better and worth the price.

8

Sandra

Jun 16, 2024

·

Stayed 1 night

Hotel is under reconditioning. Our room was new. It was clean. Only issue was the smell of paint was pretty strong.

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Cleanliness

Often reported clean with comfortable stays, including rooms and lobby. However, multiple reviews cite dirty carpets or floors, bathroom mold or odors, and occasional housekeeping lapses.

Related guest reviews

4

Abigail

Apr 13, 2025

·

Stayed 2 nights

Super outdated. Hairs in the tub. Black mold on the ceiling. Def needs to be upgraded and cleaned better.

6

Cynthia

Mar 17, 2025

·

Stayed 1 night

The first thing that hit us when we walked into our room was the smell. It was either a pet smell or carpet that was left damp and didn't dry well at some point. I'm voting on the pet smell because a guest was checking in next to us with a dog and needed a one of their pet friendly rooms, which are the ones on the lower level on the back side of the property. That was where our room was located. There was mold up on the ceiling in the corners of the bathroom. The room really needed a complete update (no USB ports at all!) as well as a better paint job as the corners of the walls were maybe painted by a 5 yr old. I will say that the desk employee was friendly and when he noticed I used a cane he saw that our room was on the 2nd floor and there were no elevators. So, he moved us to a lower-level room. Hence the room in the pet friendly hallway. I couldn't find a room at any other hotel, so I took a chance on this one. Won't be selecting Best Western again.

4

Angie

Sep 2, 2023

·

Stayed 4 nights

The rug and bathroom floors were not clean. No elevator. Had to carry luggage to the second floor. Bathroom so small that the door almost hit the toilet when you closed it. Overall, not a good experience. Their lobby and dining area were the nicest areas in the entire hotel. I would not recommend this hotel to my friends.

10

WILLIAM

Dec 9, 2023

·

Stayed 4 nights

Staff was great and the hotel was clean.

10

Craig

Sep 22, 2025

·

Stayed 1 night

Extremely clean rooms and bath.

10

Kathryn

May 25, 2024

·

Stayed 2 nights

Our room was clean, the bed very comfortable and the staff were very accomodating and friendly.

6

sunny

May 17, 2025

·

Stayed 1 night

Check-in was smooth, which was probably the best part of our stay. Unfortunately, it all went downhill from there. The hotel is right next to the interstate, and we heard traffic noise all night long — definitely not restful. The room itself was a disappointment. The floors were dirty, the chairs were stained and nasty, and the door had to be kicked open just to get in — not ideal for a woman over 50 dealing with extra weight. That alone was embarrassing and unsafe. To make things worse, the pool was unavailable (no explanation given), and the complimentary popcorn at check-in was stale. Room service tried to come into the room at 10 a.m., even though check-out was listed as 12 — not okay after the restless night I had. Parking was terrible; we had to park far from the room, and the steps weren’t anywhere close. Honestly, we didn’t even try the free breakfast after all that. At $140 a night, this was a massive overcharge for what felt like a 2-star experience at best. Overall, I’m really sad and frustrated with our stay. I would not recommend this hotel unless serious improvements are made. The rates were higher because there are a lot of other hotels within walking distance of this one that are better and worth the price.

10

Paul B

Jan 4, 2024

·

Stayed 6 nights

This was one of the cleanest hotels I have EVER stayed in, including the room. Excellent

10

Katrina

Sep 21, 2024

·

Stayed 1 night

Room was clean and comfortable. Linens were clean. Whole motel seems to need updating but hospitality and attendants are very dependable and kind and obviously do their best to make it presentable. Breakfast was very nice.

4

James

May 22, 2023

·

Stayed 2 nights

Carpet in room was filthy. Breakfast was substandard. Would not recommend property

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AI-generated summary based on recent guest reviews

Rooms

Mix of renovated and dated rooms; beds generally comfortable but bathrooms can be small and some fixtures feel worn. Interstate or parking-lot noise and occasionally unreliable Wi-Fi were noted.

Related guest reviews

6

Daniel

Nov 14, 2023

·

Stayed 2 nights

Sink didn't drain, noisy shower door, too close to the highway, look of a motel with access from outside

10

William

Oct 20, 2023

·

Stayed 1 night

Good location for us near the convention hall room was good but the HVAC unit was very loud and we had to shut it down so we could sleep. The bathroom was so small the door missed hitting the toilet by a millimeter.

10

Marissa

Jan 28, 2023

·

Stayed 1 night

Great room. Friendly staff at the desk. Nice, simple continental breakfast. I was disappointed that they did not have hot chocolate, since I’m not a coffee/tea drinker, but lots of places don’t offer it. The only real complaint I have is that the WiFi didn’t work. Our room was on the back side of the hotel, so maybe that had something to do with it.

10

Paul

Apr 16, 2024

·

Stayed 1 night

The Star Rating on this property seems low. The rooms are recently renovated and the Staff’s service was much better than similar properties.

8

Deborah

May 18, 2025

·

Stayed 1 night

The room was clean, the bed was comfortable, the check in was very good and the staff were very friendly. There are 2 reasons I did not give 5 stars. The water pressure was not good and there was a “party” in the parking lot right outside of our room that kept me up later than I would have liked.

6

Justin

Jul 14, 2024

·

Stayed 4 nights

This is a decent hotel in Hickory. 10 minutes from the downtown. Good parking, dining nearby and a mall. The internet is not great.

10

Jesse

May 16, 2025

·

Stayed 10 nights

Remodeled and very comfortable

10

Michael

Nov 22, 2024

·

Stayed 2 nights

The hotel was easy to get to off the interstate. My only complaint is there was a lot of street noise.

10

John

Jul 20, 2023

·

Stayed 1 night

Great remodeled room.

10

Richard

Oct 23, 2023

·

Stayed 3 nights

Big room & clean. Convenient to convention center. Breakfast and coffee available in lobby. Good value

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Service

Staff are widely described as friendly, helpful, and accommodating. Issues included difficulty changing room locations, key and lock failures, housekeeping by request only, and limited communication during disruptions.

Related guest reviews

10

Hong

Nov 2, 2025

·

Stayed 1 night

Friendly staff. Easy access. Central to everything in Hickory. Will definitely stay here again.

6

Eugenia

May 22, 2023

·

Stayed 2 nights

Somehow I was booked for Friday-Sunday for a smoking room and they immediately changed my room to non- smoking which was nice. But we asked if we could have a front inside room and they said they where completely booked which was not the case. Then, housekeeping never came Saturday at all and when I asked then said you have to request it because of COVID….Like where do “they” still do that at. So no housekeeping for the weekend, SMH! Overall, very nice stay!

10

Marion

Sep 10, 2025

·

Stayed 4 nights

I can't say enough good things about this Best Western! The staff was gracious, helpful, caring! The breakfast was wonderful! The beds were very comfortable! Wonderful smell throughout the whole place! Beautiful scenery! Beautiful lobby to sit in and visit or relax nice and big!

2

Brooke

Jun 26, 2024

·

Stayed 2 nights

Our stay started off being told that their was no way for the hotel to make room Keys!!!! Should have been the sign to run in the opposite direction, but being a gluten for punishment we stayed. Every time we wanted into our room we had to find someone the works for the hotel to let us in our room. Then the cherry on top happened when we returned to our room on the last night. The desk customer service key wouldn’t work, we were locked out of our room for over an hour at MIDNIGHT!!!!

6

Michael

Aug 26, 2025

·

Stayed 2 nights

My principal complaint is I checked in around 6 PM and the hotel was still half empty. I asked for an inside room or a second level room and was told the hotel was completely booked. There’s no way every room on the second floor was occupied when I checked in nor was there anyway that the rooms on the inside were 100% occupied. Most of the rooms on the second floor were dark when I checked in. Just a bit aggravated that they were so accommodating. I’ll not stay there again.

4

Elee

May 6, 2024

·

It's okay but I want expecting an outside room, never thought this chain had a mix of indoor and outdoor room access. Also, as a safety concern for my little young kids, there is no side walk to walk from the exterior rooms to the office or dinning area. You have to walk on the road. Poor design, and unsafe. The sink did not drain in our room. Hair or other things have clogged it, not cool. Become and eggs were over cooked, dry and hard. Those are basic food to cook and if it's not cooked correctly you know what else isn't, the service. We called for extra towel and we're just told to go get it. Most places will bring it to your door especially late at night. Not ideal... No I will not be staying here next time I'm back here. Plenty of other places for the same money paid. Not worth the $100 /night.

10

Annette

Aug 6, 2023

·

Stayed 1 night

Everything went well. The front desk personnel was great! He greeted us with a big smile welcomed us was very warm. He explained everything to us. Checkin was fast and easy.

10

Christopher

Jan 27, 2025

·

Stayed 2 nights

Staff were so kind and friendly. Room was nice and clean. Breakfast options were excellent.

10

larry

Sep 8, 2024

·

Stayed 3 nights

The staff were exceptionally pleasant and helpful.

10

Ralph

Mar 21, 2023

·

Stayed 1 night

I had called the hotel a day before my stay. I ask for a room on the first floor. Not only did I get a room on the first floor it was real close to the main entrance. Thanks very much for accommodating me. Will stay there for my next trip to Hickory

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AI-generated summary based on recent guest reviews

Location

Convenient to I-40, dining, shopping, and the convention center; central for Hickory visits. Some mentioned highway proximity and a less appealing surrounding area.

Related guest reviews

10

Hong

Nov 2, 2025

·

Stayed 1 night

Friendly staff. Easy access. Central to everything in Hickory. Will definitely stay here again.

8

Chris

Sep 18, 2024

·

Stayed 1 night

good hotel - especialy if you;re attending an event at he Metro Convention Center

8

Eric

Oct 26, 2024

·

Stayed 2 nights

Convenient to everything. Good dining in walking distance.

6

Justin

Jul 14, 2024

·

Stayed 4 nights

This is a decent hotel in Hickory. 10 minutes from the downtown. Good parking, dining nearby and a mall. The internet is not great.

6

Ligia

Oct 2, 2025

·

Stayed 1 night

we were glad we could do some shopping for our trip nearby.

10

Michael

Nov 22, 2024

·

Stayed 2 nights

The hotel was easy to get to off the interstate. My only complaint is there was a lot of street noise.

6

Eileen

May 1, 2023

·

Stayed 1 night

It is just an old hotel in a less than great neighborhood.

10

Richard

Oct 23, 2023

·

Stayed 3 nights

Big room & clean. Convenient to convention center. Breakfast and coffee available in lobby. Good value

8

KENNETH

Feb 9, 2025

·

Stayed 1 night

safe area. no elevator. friendly staff

10

DENNIS

Jun 26, 2023

·

Stayed 1 night

Convenient to I-40

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and quality, with several guests calling it excellent. Downsides include crowding and lines, inconsistent items (especially eggs), and occasional messiness in the seating area.

Related guest reviews

10

Joan

Mar 28, 2024

·

Stayed 1 night

The staff was friendly and helpful. Room was clean, bed comfortable. Excellent breakfasts.

10

Marion

Sep 10, 2025

·

Stayed 4 nights

I can't say enough good things about this Best Western! The staff was gracious, helpful, caring! The breakfast was wonderful! The beds were very comfortable! Wonderful smell throughout the whole place! Beautiful scenery! Beautiful lobby to sit in and visit or relax nice and big!

10

Drew

Sep 8, 2025

·

Stayed 1 night

This place was great! The breakfast buffet was amazing. Very friendly,

10

Christopher

Jan 27, 2025

·

Stayed 2 nights

Staff were so kind and friendly. Room was nice and clean. Breakfast options were excellent.

8

Diane

Nov 20, 2023

·

Stayed 2 nights

My stay was fine, but the breakfast was terrible. The small serving area was overrun with little kids and their families staying there for a soccer tournament. somehow, I picked up COVID, so my aftermath wasn't great. Otherwise, everything was clean and just fine. It was odd to not have a sidewalk to get from the room to the breakfast area in the front lobby...

6

Julia

Oct 8, 2023

·

Stayed 2 nights

The breakfast area was nice and inviting but the tables weren't cleaned. The food options were pretty good except for the eggs. The egg omelets were tough and rubbery, as if made from a powder or imitation. The room was a little run down. It is close to shopping and the lobby area is nice. You can hear some noise from the freeway.

6

Renee

Oct 14, 2025

·

Stayed 1 night

There is no elevator to the 2nd floor. The breakfast was very crowded, running out of seating and coffee. The line for waffles was too long for us to get waffles (at least a 20 minute wait time). The room itself was clean, with a laminate floor.

10

John

Sep 27, 2025

·

Stayed 3 nights

Pretty comfortable stay. First of all, this hotel had the best breakfast ive had at any hotel!! Home cooked breakfast every morning!!! Not the usual hotel breakfast!! The 2 ladies working in the kitchen area are the nicest people you ever gonna meet. The hotel it self was great. Very quiet. I had a 3 night stay and i heard nothing at all. Room was nice. Bathroom could use some updating. Plenty of food options nearby. Staff at the desk was great as well. I would definitely stay here again.

6

Tim

Oct 4, 2023

·

Stayed 1 night

Eggs were terrible. Didn’t receive my AAA discount

10

Kimberly

Apr 15, 2024

·

Stayed 2 nights

Was not expecting an exterior door but it was a great room and very clean. We overlooked the courtyard/pool area. It was quiet and well kept. I felt safe. The food selection at breakfast was great. Lots of options and well stocked right till the end. Great staff the entire visit. One of the best BW i have stayed in.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$96
February	$99
March	$107
April	$105
May	$106
June	$100
July	$88
August	$95
September	$115
October	$117
November	$112
December	$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $128	17 $98	18 $88	19 $88
20 $88	21 $88	22 $88	23 $84	24 $90	25 $84	26 $90
27 $84	28 $96	29 $102	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $146	2 $138	3 $152
4 $115	5 $98	6 $96	7 $98	8 $98	9 $108	10 $122
11 $98	12 $98	13 $146	14 $146	15 $110	16 $120	17 $120
18 $116	19 $98	20 $103	21 $100	22 $98	23 $119	24 $122
25 $98	26 $103	27 $103	28 $103	29 $98	30 $113	31 $113

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (Larger Room;With Sofabed)

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 Double Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Hickory

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Prices for upcoming dates