Name: Holiday Inn Express Hotel & Suites - Concord by IHG
Address: 2491 Wonder Drive, Kannapolis, North Carolina, United States of America, Kannapolis, North Carolina, US
Price range: $93–$339 per night
Rating: 8.42

What guests think

At Holiday Inn Express Hotel & Suites - Concord by IHG, travellers frequently note friendly service, generally clean rooms, comfortable beds, and a convenient location near restaurants and stores, making it an easy stop for area visits and events.

Several guests appreciated the pet friendly policy. Common drawbacks include ongoing renovations with construction noise or paint smells, pool closures or repairs, inconsistent breakfast temperature or availability, and occasional cleanliness or odor issues. A few guests experienced reservation or policy issues and noise from traffic or other rooms. Expect a practical, well located stay with helpful basics and some variability in upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the indoor pool has been closed or under repair during some stays, elevators are reported slow or worn, and renovation work has caused noise and paint odors. Several guests also noted the property is pet friendly.

Related guest reviews

2

Pawel

Apr 7, 2024

·

Stayed 1 night

There was no sign or information that there is a major renovation ongoing. Half of our floor was under full on construction. Smell of paint and dust were everywhere. In addition there was dirt as if there isn’t cleaning staff available. I took photos for reference and can send. We are very unhappy with this stay and at the minimum should get a credit for the money we have spent.

4

Curtis

May 24, 2024

·

Stayed 2 nights

The stay at this hotel was Terrible! The place was under renovation during our stay, and no one at Expedia or the hotel forewarned me of the current state of things. I attempted to have someone on staff rectify the situation, but it was to no avail.

2

cynthia

Dec 1, 2024

·

Stayed 7 nights

So many things wrong here. At night people were slamming doors, yelling, and this was late at night. One night there was a video game or TV show on super loud next door at 2:00. The whole hallway reeked of weed. It seeped under the door to our room. Ugh! The pool didn’t look clean, the hot food at breakfast was cool in temperature. In general it was noisy and reeked.

10

Sarah

Jul 14, 2025

·

Stayed 2 nights

Good experience. Breakfast was tasty and offered a good variety. Even checked out the pool which has some repair work going on but was ok. Highly recommended this hotel.

6

Monica

Apr 17, 2023

·

Stayed 2 nights

Staff at check in was nice. Breakfast was pretty good. Typical hotel breakfast. Biggest issue was the indoor pool was closed for work being done on it & we weren’t aware it would be or I would have booked elsewhere. There were other properties that were nicer but my daughter was excited to get to swim. The interior of the lobby and most of the first floor smelled of paint or some other chemicals.

10

TENESHA

Mar 5, 2023

·

Stayed 1 night

Very clean hotel nice free buffet breakfast and an EV charger for my car.Lots of places to eat around the hotel perfect area

10

Keith

Sep 16, 2025

·

Stayed 1 night

We recently stayed at this Holiday Inn Express. We were pleasantly surprised that this hotel was pet friendly since we were traveling with our pup. Our room was clean and the bed and pillows were so comfy. The area was safe and walkable to many dining options. This property has human and pup approval.

6

James

Nov 20, 2024

·

Stayed 1 night

Very well worn and unkempt in many places such as the elevators.

10

rick

Sep 7, 2025

·

Stayed 1 night

All the staff were friendly, especially Erica at the check in desk. Clean room. A pet friendly place that allowed us to bring our dog at lower price than other places.

10

Troy

Dec 12, 2022

·

Stayed 2 nights

Staff were friendly and room was clean. Only 1 extremely slow elevator that felt like it hadn't been serviced in decades, bland breakfast(weirdest biscuits and gravy I ever tasted and seriously no bacon?), extremely uncomfortable mattress(felt like it old and in need of a change), and an treacherous tub to get in and out of(my wife hurt her knee just getting in the tub), even holding the bar to get in its like a slip and slide.

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Cleanliness

Many reviews describe clean rooms, but others report renovation dust, mildew or musty odors, and occasional serious lapses. Overall cleanliness appears inconsistent.

Related guest reviews

8

Carrie

Dec 22, 2025

·

Stayed 2 nights

Nice stay. Rooms were clean. Breakfast had a great variety too. Would stay again!

2

Mackenzie

Jul 7, 2025

·

Stayed 2 nights

There were needles under our bed and the front desk lady tried to brush it off

2

Pawel

Apr 7, 2024

·

Stayed 1 night

There was no sign or information that there is a major renovation ongoing. Half of our floor was under full on construction. Smell of paint and dust were everywhere. In addition there was dirt as if there isn’t cleaning staff available. I took photos for reference and can send. We are very unhappy with this stay and at the minimum should get a credit for the money we have spent.

6

KRYSTLE

Aug 3, 2023

·

Stayed 1 night

The location of the property was great. The area had a lot of different dining options and was very safe and quiet. The lobby had a strong chlorine smell which I assumed was from the pool. Our room had a strong mildew smell but we got in so late that we decided not to bother changing rooms and dealt with it for the night. Besides the smell, the room was very clean and the bed was comfortable.

6

Rainbolynn

Oct 15, 2024

·

Stayed 4 nights

This hotel was overpriced for what it was. The room was updated but smelled musty. The room was not cleaned the entire time we were there (4 days). Breakfast seemed like it was rationed, our kiddo loves biscuits only 1 day out of 4 she was able to have any. There were homeless people right outside the front door. The hotel is right off of I-85 with constant traffic. Staff was okay. I can say we won’t be back and I would not recommend drive a lil further toward concord, we have stayed nicer, and cleaner hotels that way.

4

August

Jul 16, 2025

·

Stayed 2 nights

This was probably the work hotel bed I have ever slept in. Property is extremely filthy.

8

Leanna

Nov 24, 2024

·

Stayed 1 night

Up keep of the room was standard but needs improvement on cleanliness and to fix the deficiencies in the wall, furniture and cleanliness of the bathroom.

8

Chris

Dec 14, 2024

·

Stayed 2 nights

Very clean

10

Brandon

Dec 21, 2025

·

Stayed 1 night

Room was clean, and staff was friendly. Good breakfast was an added bonus

10

Holly

Dec 14, 2025

·

Stayed 2 nights

Staff is great! Check in was fast and easy. The room was excellent! Very clean with really good toiletries! The bed and pillows were wonderful! I travel a lot and this was the best sleep I've had in a while! I will definitely be choosing them in the future! Great weekend!

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Rooms

Guests often find rooms comfortable with supportive pillows and some updated features, plus occasional spacious layouts. Recurring concerns include worn or sagging mattresses, squeaky beds, maintenance issues like peeling ceilings or stuck shades, and traffic or hallway noise in certain rooms.

Related guest reviews

10

Stephanie

May 11, 2024

·

Stayed 1 night

Great one night stay. Bed very comfortable and pillows. It was very quiet too. I had a room on the backside where the highway is but didn’t hear any traffic

8

Summer

Mar 31, 2025

·

Stayed 2 nights

Good location! My daughter loved the pool & we enjoyed the breakfast! Our shade in the room wouldn’t open so it was always dark lol. Other than that, everything was clean, staff was super friendly!

10

Jennifer

Sep 1, 2024

·

Stayed 2 nights

This hotel is good. It's not top of the line, but we had a good stay, the breakfast is decent, and the area is safe. It's right off the highway, so it you are on the highway side of the hotel, you can hear the cars. Also, even though the rooms have good air condition, everything seemed moist. The bed was comfortable and the room was clean.

8

Leanna

Nov 24, 2024

·

Stayed 1 night

Up keep of the room was standard but needs improvement on cleanliness and to fix the deficiencies in the wall, furniture and cleanliness of the bathroom.

6

Eric

Dec 13, 2025

·

Stayed 1 night

Our mattress had huge crater sized dips in it. Very uncomfortable unfortunately

4

Melissa

Jan 6, 2024

·

Stayed 1 night

Very poor quality bed. We did not sleep well because the bed frame is very poor quality. The bed is very squeaky. Even minor adjustments in sleeping positions result in loud noise. Very disappointed and very tired.

4

Jane

Mar 31, 2023

·

Stayed 1 night

Couldn’t sleep due to highway noise.

8

Susan

Jul 11, 2023

·

Stayed 2 nights

Clean, updated and comfortable bed.

8

Deborah

Feb 27, 2023

·

Stayed 1 night

The only thing unappealing was the ceiling in my room 410 above the AC unit. It's pealing and because of that makes you feel there has been a leak or something which gives you an uneasy feeling about mold.?.. However, I have alergies and did not have a problem. Room was very clean and on the upper scales as far as amenities. Definitely would stay there again. Also thank you for not spraying nice scents in the room that make me sick. I would give a 10 except for the ceiling.

10

Holly

Dec 14, 2025

·

Stayed 2 nights

Staff is great! Check in was fast and easy. The room was excellent! Very clean with really good toiletries! The bed and pillows were wonderful! I travel a lot and this was the best sleep I've had in a while! I will definitely be choosing them in the future! Great weekend!

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Service

Service is frequently praised as friendly, helpful, and efficient at check-in, with several staff members singled out. Some guests reported issues such as a lost reservation, a residency-radius check-in refusal, or dismissive responses to problems.

Related guest reviews

2

Mackenzie

Jul 7, 2025

·

Stayed 2 nights

There were needles under our bed and the front desk lady tried to brush it off

8

Jennifer

May 22, 2025

·

Stayed 2 nights

hotel was clean and a friendly staff

8

RW

Dec 16, 2024

·

Stayed 1 night

Staff was very courteous and friendly and we were allowed to check in early. I used Expedia for my booking and there was an issue with Expedias payment processing that caused stress for the hotel desk auditor and delayed our check in. The auditor managed the problem with patience and grace. I may not use Expedia for my next hotel booking.

8

Takesha

Jun 16, 2025

·

Stayed 3 nights

Good stay. Friendly staff.

10

Hector

Jul 5, 2023

·

Stayed 3 nights

Staff was friendly and helpful. The one negative is that the door locks at a lot of the rooms are tricky and you have to make sure the doors closes properly when you leave the room.

2

Stephen

Jan 31, 2025

·

Stayed 3 nights

They lost reservation, were sold out and made no attempt whatsoever to try to rectify!

10

Christopher

Aug 15, 2025

·

Stayed 1 night

The staff was very kind and cordial

10

Angela

Nov 9, 2024

·

Stayed 1 night

Erica the front desk lady was amazing!!!!

10

rick

Sep 7, 2025

·

Stayed 1 night

All the staff were friendly, especially Erica at the check in desk. Clean room. A pet friendly place that allowed us to bring our dog at lower price than other places.

10

Holly

Dec 14, 2025

·

Stayed 2 nights

Staff is great! Check in was fast and easy. The room was excellent! Very clean with really good toiletries! The bed and pillows were wonderful! I travel a lot and this was the best sleep I've had in a while! I will definitely be choosing them in the future! Great weekend!

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Location

Location is a strong point: right off the highway and walkable to many dining and shopping options, with convenient access to the Cabarrus Event Center. Guests on the highway side sometimes report traffic noise.

Related guest reviews

10

Catherine

Oct 9, 2023

·

Stayed 3 nights

Easy to get into. Close to restaurants. Close to the highway. Easy yo get yo the track

10

Nuris

Aug 20, 2023

·

Stayed 1 night

Nice hotel, right off the highway and very convenient to everything. The beds and pillows were very comfortable. Breakfast was very good. Would stay here again.

10

Paul

Nov 12, 2025

·

Stayed 4 nights

Fantastic location near so many stores, shops, and restaurants. Nice staff and pretty clean and quiet. Highly recommend.

10

Jennifer

Sep 1, 2024

·

Stayed 2 nights

This hotel is good. It's not top of the line, but we had a good stay, the breakfast is decent, and the area is safe. It's right off the highway, so it you are on the highway side of the hotel, you can hear the cars. Also, even though the rooms have good air condition, everything seemed moist. The bed was comfortable and the room was clean.

10

Keith

Sep 16, 2025

·

Stayed 1 night

We recently stayed at this Holiday Inn Express. We were pleasantly surprised that this hotel was pet friendly since we were traveling with our pup. Our room was clean and the bed and pillows were so comfy. The area was safe and walkable to many dining options. This property has human and pup approval.

10

Melanie

Dec 9, 2024

·

Stayed 1 night

Perfect location for events at Cabarrus Event Center

10

Chisona

Apr 17, 2025

·

Stayed 3 nights

I stay here when we visit Kannapolis! It’s so convenient it has a Walmart in the circle. Plenty of food options to choose from! The hotel is clean and quiet for the most part. It was kids running on my floor early in the morning this stay but I didn’t experience that the last time so I won’t let that take away from the review.

8

Leslie

Sep 10, 2024

·

Stayed 1 night

Right next to expressway and Sam’s club

10

Keith

Apr 5, 2025

·

Stayed 1 night

Great location for events in Cabarrus center

8

Kathy

Mar 2, 2025

·

Stayed 2 nights

A good overall experience! We did lkle that there are a few restaurant's, a Walmart amd a Kohls within walking distance. And while Dunkin donuts is also walkable there is a wonderful donut place (Donut House) about 5-10 minutes away if looking for something more.

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Dining

Breakfast draws many positive remarks for taste and variety. However, recurring complaints note cold items, equipment problems, and food running out before the end of service.

Related guest reviews

10

NATALIA

Nov 24, 2023

·

Stayed 5 nights

Staff were friendly, rooms were clean and complementary breakfast was delicious.

8

Carrie

Dec 22, 2025

·

Stayed 2 nights

Nice stay. Rooms were clean. Breakfast had a great variety too. Would stay again!

10

Tamekia

Oct 21, 2024

·

Stayed 1 night

Very low key stay. I wanted a night away to decompress and was able to do that. The hotel was quiet. Rooms were clean and spacious. Coffee bar was amazing and breakfast was good.

10

Nuris

Aug 20, 2023

·

Stayed 1 night

Nice hotel, right off the highway and very convenient to everything. The beds and pillows were very comfortable. Breakfast was very good. Would stay here again.

6

Eric

Feb 25, 2025

·

Stayed 2 nights

Breakfast needs improvement. Pancake maker broken and breads were stale. You are getting what you pay for here. It isn't 5 star but I would stay here again if the price was right

10

Sarah

Jul 14, 2025

·

Stayed 2 nights

Good experience. Breakfast was tasty and offered a good variety. Even checked out the pool which has some repair work going on but was ok. Highly recommended this hotel.

8

Robert

Mar 24, 2024

·

Stayed 2 nights

Breakfast was cold, even at opening.

8

THOMAS

Sep 25, 2023

·

Stayed 1 night

The breakfast on Sunday was supposed to be from 7:00 am until 10:am. But several of the food items were gone by 9:30.

10

Felicia

Nov 27, 2023

·

Stayed 4 nights

Friendly and attentive staff. Super comfortable bed! We stayed for 4 days to visit family in the area and we were super pleased with the room. Breakfast was great, coffee was hot and towels were fluffy!

10

Brandon

Dec 21, 2025

·

Stayed 1 night

Room was clean, and staff was friendly. Good breakfast was an added bonus

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Month	Average price
January	$99
February	$134
March	$120
April	$173
May	$138
June	$126
July	$130
August	$151
September	$139
October	$148
November	$137
December	$103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $136	2 $193	3 $211
4 $112	5 $140	6 $198	7 $180	8 $171	9 $286	10 $339
11 $168	12 $127	13 $140	14 $168	15 $145	16 $206	17 $239
18 $100	19 $140	20 $177	21 $142	22 $184	23 $205	24 $205
25 $100	26 $114	27 $175	28 $161	29 $136	30 $165	31 $129

Holiday Inn Express Hotel & Suites - Concord by IHG

Prices for Holiday Inn Express Hotel & Suites - Concord by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Express Hotel & Suites - Concord by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites - Concord by IHG

Considering this hotel for your Kannapolis trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $110
20 $95	21 $119	22 $147	23 $175	24 $175	25 $183	26 $179
27 $93	28 $112	29 $153	30 $155