Residence Inn Pinehurst Southern Pines

We enjoyed staying here. They accommodated us with everything we asked for. The staff was professional and friendly. We felt welcomed and appreciated there The room was comfy, clean, room and really just wonderful. We love the firepit out in the courtyard.

I enjoyed having a place to workout.

Pool not open the couple days we were there. Rooms could use some updates. Gym was nice. Breakfast was great.

Having a basetball court is a major plus 👏

There are many extras on the breakfast bar. I chose this hotel because of the 'hot tub' outside at the pool. It was so dirty that neither my wife nor I would use it.

Hot tub didn’t work, staff didn’t seem to want to help.

The hotel was well kept, but they were under construction/renovation during my stay and I didn’t see announcement of that prior to booking.

Stayed here for only one night in order to explore the Village of Pinehurst. The hotel is very close to everything, clean, renovated, quiet. We enjoyed the pool. Would definitely stay here again.

I enjoyed staying there w my family. The pool & hot tub was very relaxing. And the bed was more comfortable than the other hotel we’d been at. Just wish I’d come here first! Great place - willl keep it in mind for future stays!

The room was very clean and inviting. The bed was comfortable and the room had everything we needed. The property itself was beautiful, surrounded by trees and had a very nice pool, hot tub, basketball court and inviting courtyard. I would stay here again.

Very very clean!

Its an old building. Rooms are a little humid ans carpeta smell a little. Bathrooms are great. Kitchenette equipment is old and not appealing. Good location and near everything.

v.ery clean, exceptional water quality in Shower, no waiting for hot water. very good breakfast(hot) with good selections

Our stay was great because they had everything we needed! Room was clean and newly renovated! The breakfast had a lot healthier food as well as country favorites!

Ac system very loud and not cool enough

We had an unpleasant, very inconvenient experience with having to move rooms 3 times in 3 days due to unsafe conditions. Staff were very friendly and hardworking, however did not help with moving each time we were settled in and had to pack up again and move all of our luggage and groceries.The first room was good, the 2nd (upgraded room) they rushed us into was extremely dirty, refridge wasn't cleaned out, hairs and dirty, sticky floors, even inside the kitchen drawers were filthy, bars and appliances falling off the walls, black mold under the sink. Once maintenance saw the condition of the room, we were asked to move again to a nice new rooms, except the bedroom doors were broken and did not close. It was reported and maintenance came a few times a week later to sand and work on it, but was never fixed. Each room had issues, elevator was old and musky smell in the halls. The staff were great, but property needs maintenance and upkeep and rooms checked before filling them when it's not appropriate or safe for guests.

The thermostat in our room was stuck on 72 degrees (very low heat), and was unable to be raised. This forced everyone in the room to be super cold all night and to have to sleep layered in extra clothing (hoodies, sweaters, etc) in order to keep from freezing. Also, the oven was dirty and I had to clean it prior to cooking my Thanksgiving meal. Additionally, there was food, apparently from a prior guest, left in the cabinets—which indicates to me that the room had not been thoroughly cleaned between rentals. Very disappointing, considering the caliber of the hotel that The Residence Inn is suppose to be. Checkout was also at 12pm, but the housekeeper attempted to enter the room at 9:30am, and had to be redirected. All very unacceptable. Lastly, the room was advertised as a ‘fireplace suite’, yet upon inquiring about purchase of fireplace logs to try and warm the room, we were advised that none were available for purchase at the front desk, as no shipment had yet come in for the season (the low that evening was about 40 degrees). The only decent feature about the stay was that the breakfast was really good. Otherwise, not at all as great of an experience as I expected, unfortunately.

Well run establishment. Breakfast was fantastic. Comfortable rooms/ suites. Negatives: toilet would run on, and then the toilet plunger came off…it happens. Room was nice and cool, really hot outside. A/C was noisy though. Overall I was very happy.

The staff was friendly and somewhat helpful after requesting not to be close to pool or elevator prior to my booking that is exactly where I was. They accommodated me by giving me another room however the room’s toilet didn’t flush properly; the private door lock was broken and although we were there five days our room didn’t get cleaned until two days after asking which was the night before checkout. The breakfast was average but the location was convenient and appeared safe. The room was spacious, the bed was okay and the cleanliness of the room and hotel was okay.

Our room was not cleaned properly, traces of soaps and dust were everywhere.

Kitchenette was very clean, bathroom clean. Bed was to soft for me bit the wife loved it.

The pullout couch was hard as a rock and the air conditioning unit was so loud, it woke us up every time it kicked on through the night (all night long).

The appliances were loud during the night also loud up above us and mornings in hallway. A lot of noise later after 10:30 pm.

Loved the room. We had plenty of space and privacy for a family of five. Breakfast was great with lots of options.

This is a very nice hotel in a great area. There is so much around to see & do. The only downside was it said a queen size bed which it isn’t (full size) and the dishwasher was broke, but it was like staying in a little apartment. The pool was really nice

Very nice comfortable rooms !!!!! Perfect for families

Good location, quiet, spacious rooms and had a good breakfast selection.

Perfect for a family of 4. It was great having two beds and baths with a full kitchen. Made our stay very comfortable!

Ac system very loud and not cool enough

Convenient drive to either pinehurst or southern pines. Large bit dated rooms.

Very very clean and comfortable rooms. Great breakfast. Friendly and attentive staff

Very pleasant and professional staff!!! I will be back!!!

Has a nice courtyard with a basketball goal and tennis or pickleball has grill has plenty of seating area nice outdoor area nice pool but my issue came that I called and asked if they're outdoor jacuzzi was currently working before I meet a reservations being that this hotel was more cost than another competitor I was going to go to but I was told confidently that it was working so I booked the room I get there the room wasn't available so they made a upgrade to the next size room which was very nice of her I cannot remember the lady's name that she was a black lady I think her name was Linda or something but after being there I went to get into jacuzzi which was the main reason I picked this place and it was cold and not working she called her boss I was given a reason I told her that I was very disappointed and I express my concern about my disappointment and she was very apologetic she couldn't believe it she felt bad and she told me and showed me where she made notes of it told her boss she said her boss would be in touch with me before I check out I appreciated her effort I told her that I'd be waiting to see what came out of it because I felt like I was very let down by the experience overall. I get up phone never rings I see the boss walking in the hallway she just said hi and kept going she never left a note she never called she never did anything so that right there tells me that I will take my business elsewhere next time I come into town.

We arrived around 3:00 PM, but our room was only ready after 5:00 PM, and that was after we insisted several times. At breakfast, when we asked a young female server for a spoon, she replied rather impolitely, saying, “Can’t you see them yourself?” Overall, the service experience was disappointing.

Front desk staff was nice and helpful

Staff was friendly

They rush me to get out of the room and it was not 12 pm yet

very nice stay, quiet; very comfy bed. Had an issue with an overcharge at ck out, but properly resolved. very nice staff. breakfast ok, not real varied after 3 days.

Most of the staff was very friendly & helpful.But the morning kitchen staff was terrible and a attitude & very rude

I thought the staff was so friendly and helpful. They told me how to get to downtown Pinehurst shops. They got me checked in without waiting longer for a Kin-sized bed. And breakfast was really good. I’ll return a heartbeat and recommend Residence to friends and family. Appreciate everything!!

Great hotel. One of the best I have stayed in, in the Southern Pines/Pinehurst area.

Great and clean location to many golf courses. Easy check in and helpful staff

Great location. Outdoor fire pit area great for relaxing.

Good location, quiet, spacious rooms and had a good breakfast selection.

The property was kept in good condition, though it is obviously not a brand new property. The staff were all friendly and cordial, and they were happy to accommodate our requests within their ability to do so, (early check-in, late check-out). There is a small shopping plaza directly across the street as well as other stores and restaurants within just a few minutes' drive, in any direction. A very pleasant place to stay.

The GPS had us a little lost but once we found it, it was great!

Stayed here for only one night in order to explore the Village of Pinehurst. The hotel is very close to everything, clean, renovated, quiet. We enjoyed the pool. Would definitely stay here again.

Very clean and convenient. Would definitely recommend!

Great stay - perfect location. Appears hotel has been recently renovated. Excellent communication before arrival.

Convenient drive to either pinehurst or southern pines. Large bit dated rooms.

Very nice hotel and the hot breakfast was great. The satellite tv service was not that great bc it kept losing service but everything else made up for it.

Very very clean and comfortable rooms. Great breakfast. Friendly and attentive staff

Nice property, excellent breakfast, friendly staff.

Good location, quiet, spacious rooms and had a good breakfast selection.

v.ery clean, exceptional water quality in Shower, no waiting for hot water. very good breakfast(hot) with good selections

This is me and my family home away from home when we visit. We alway get the 2 bedroom suite with the fireplace. The rooms are clean and always stocked with the pots, pans, plates,and glasses for the kitchen. Front desk is always nice and have a smile. The continental breakfast is a little sad but other than that a great stay.

very nice stay, quiet; very comfy bed. Had an issue with an overcharge at ck out, but properly resolved. very nice staff. breakfast ok, not real varied after 3 days.

Our stay was great because they had everything we needed! Room was clean and newly renovated! The breakfast had a lot healthier food as well as country favorites!

Well run establishment. Breakfast was fantastic. Comfortable rooms/ suites. Negatives: toilet would run on, and then the toilet plunger came off…it happens. Room was nice and cool, really hot outside. A/C was noisy though. Overall I was very happy.

I thought the staff was so friendly and helpful. They told me how to get to downtown Pinehurst shops. They got me checked in without waiting longer for a Kin-sized bed. And breakfast was really good. I’ll return a heartbeat and recommend Residence to friends and family. Appreciate everything!!