Courtyard Winston-Salem University

Location was great for the Wake Forest graduation weekend. They decorated it nicely and welcomed family members in. The room was another story. There was a dirty towel behind the toilet in the bathroom and when we went to shower in the morning the “clean” towel had someone else’s hair in it. When we asked for clean towels the front desk told us “later”. Also, for what we paid we generally get a couple of bottles of water in the room when we arrive at other hotels. The had things for sale in the lobby but it’s not the same as having the convenience of them being in the room. We also asked for cleaning after the first night because the place didn’t really seem like it was cleaned well before we checked in but they told us they only clean every other day. Best Western is across the street. I’ll be going there next time.

Front staff were very helpful. Restaurant staff were not very friendly and it would have been helpful to at least offer coffee in the lobby that was included in the cost of the room. Overall though was an excellent location for the concert we attended.

Long day of travel only to be woke at 2am by a fire alarm. Nothing the hotel could do about someone pulling the alarm but management did not offer a partial credit or even an apology.

Room furniture (chairs, especially) need to be updated. Slippery bathtubs with no floor mats or strips are a lawsuit waiting to happen. Toilet is too low to the floor for senior citizens. breakfast should be included. Paint job and newer clean carpets were a plus.

The staff were nice and accommodating. One glass in our room was not clean. It had a brown substance in the bottom of it. Parking could be better. There is a yellow pole kind of sticking out when you’re turning the corner of the parking lot that could easily be hit. Other than that, it was okay.