Name: Hilton Garden Inn Rockaway
Address: 375 Mount Hope Ave, Rockaway, New Jersey, United States of America, Rockaway, New Jersey, US
Price range: $96–$298 per night
Rating: 8.3

What guests think

Reviews of Hilton Garden Inn Rockaway highlight a convenient location near the mall and highways, clean, comfortable rooms, and helpful staff, while noting disruptions from renovations, closed amenities like the pool or bar, and occasional service lapses.

Beds are often praised as very comfortable, though some rooms feel dated, with noisy or erratic AC, thin walls, or maintenance issues. Breakfast and dining are inconsistent, from excellent service to poor food quality or venues closed. Expect a convenient base with variable amenities during ongoing updates.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations have often limited amenities: the indoor pool is closed or out of service, and the hot tub, fitness center, bar, or restaurant are sometimes unavailable. A few guests noted a good gym.

Related guest reviews

10

ANDREW

Jan 22, 2025

·

Stayed 1 night

Great staff The gym is amazing!!!

8

Kris

Feb 9, 2025

·

Stayed 1 night

The stay was great. The bar/lounge was closed. That was a big disappointment because we had to go out and pick up alcohol ourselves and brought it back. They would’ve made money off of us. Over all stay was great.

8

Tom

Feb 14, 2025

·

Stayed 1 night

The bar wasn’t open but it was a Thursday. We had gone to a wedding & it would have been nice to have a nightcap!

8

Edward

Mar 3, 2024

·

Stayed 1 night

The indoor pool has been permanently closed and no longer a facility of this hotel.

6

Denise

Sep 22, 2023

·

Stayed 2 nights

Things did not work properly. Jacuzzi broken, maid service did not come even though we had requested, at 1:00 pm, restaurant closed and we couldn’t get lunch.

8

Edward

Mar 4, 2024

·

Stayed 1 night

While this property is convenient for the Dover area to include Lake Hopatcong and Mohawk Lake which both offer great lake front dining and shops along with the Rockaway Mall, best location to stay in. The indoor pool was drained and non-functioning.

10

harry

Jun 25, 2024

·

Stayed 3 nights

Hilton under construction . Did not know the pool was closed. The staff was excellent Hotels. com never sent the confirmation. The manager solved the problem for us. We loved the new room refab. Very nice. Great staff, cudos to them all !

10

Edward

Jun 2, 2023

·

Stayed 1 night

Everything was very good. Disappointed hot tub heater did not work in the pool area. Good place ebjoyed my stay.

2

Joe

May 7, 2024

·

Stayed 5 nights

We were in town for a family wedding, and stayed at this hotel. It was completely under renovations with only one entrance in the back of the hotel, yet parking was still in the front. No amenities available, no restaurant, no bar, actually not even a public restroom. Room was just completed, clean and spacious. Had to call for an iron and hair dryer. Day before we left, no maid service. They didn't know why we were missed, but brought up 2 towels, not even a hand towel. They didn't give the bride a headsup until week before wedding. Won't stay here again

4

Tom

Oct 25, 2023

·

Stayed 1 night

Had to go get our own toilet paper because they left us a 1/4 roll. Tried to go get in the pool which was slimy and disgusting so couldn’t use it. We then proceeded to try to use the jacuzzi which was cold and didn’t work. Place needs to be updated and cleaned. Don’t waste your money. Manager did handle it very professionally though after speaking with him.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the hotel and rooms as clean. However, issues such as unclean bathrooms, worn fixtures, musty odors, empty toiletries, and exterior trash appear in some reviews.

Related guest reviews

10

JEANETTE

May 3, 2025

·

Stayed 1 night

Hotel room very clean

10

elizabeth

Dec 25, 2024

·

Stayed 1 night

Outdoor parking lot had lots of trash in the snow.

10

Deborah

May 27, 2023

·

Stayed 1 night

Neat and clean. Comfortable room.

10

Berenis

Sep 4, 2025

·

Stayed 1 night

Great room, clean and easy check in and check out process!

6

Donna

Feb 7, 2024

·

Stayed 2 nights

Shampoo in bathroom was empty. Ice on floor didn't work

6

Blanca

Mar 29, 2025

·

Stayed 1 night

Hotel is near family. Convenient to parkways and shopping. The bathroom floor wasn't clean. There was hair on the floor and on the bathroom mat. We used one of the hand towels as a mat after we showered.

6

Leah

Sep 28, 2025

·

Stayed 2 nights

The rooms were very neat and clean however it seemed to be a little chaotic during check-in and not very easy to check in early for folks that had time constraints for a local wedding. Although breakfast was published as not included the pricing was not consistent from one day to the next. Other local hotels gave free breakfast options at leas cost

8

Donna

Dec 26, 2023

·

Stayed 2 nights

Hotel is tired looking needs some updating, there is peeling wallpaper in the bathroom and rust stains in the tub.

6

Janibelle

Jun 26, 2023

·

Stayed 3 nights

The staff was wonderful, however the property is old and needs update. my bathroom shower was full of rust and the room felt damp the whole stay.

10

Myriam

Mar 2, 2025

·

Stayed 1 night

Very clean hotel.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often comfortable, with many noting good beds and decent space or quiet. Some feel dated or have issues like noisy/erratic AC, thin walls, maintenance problems, or promised features (e.g., tubs) not available.

Related guest reviews

10

pauravi

Mar 28, 2023

·

Stayed 1 night

Comfy bed and quiet on 5th floor

6

Tiffany

Feb 23, 2025

·

Stayed 1 night

The stay was good. My only complaint is that this location advertizes and charges more for a room with a tub( the only reason I chose that room) , yet they have zero tubs on location. The fact they are so blaise about it at the front desk is disappointing.

8

Christine

Jul 15, 2023

·

Stayed 1 night

The air conditioning units are loud! Didn’t get much sleep as it goes on and off all night long. Time to upgrade!

4

Robert

Jun 9, 2023

·

Stayed 2 nights

General condition of room was not up to standards of other Hilton garden Inns. AC kept adjusting to 84 degrees. Made room a nightmare to sleep in.

10

Kathleen

Jul 29, 2025

·

Stayed 4 nights

The room was clean and spacious. Staff was friendly and helpful.

4

Eric

Mar 7, 2024

·

Stayed 2 nights

TV wouldnt turn on, no soap in the shower, and overall seems like the place is in the early stages of falling apart

10

Shavit

Mar 24, 2025

·

Stayed 1 night

Solid property. Comfy bed. Clean bathrooms. Wedding party that stayed here was super loud in adjoining room. Walls paper thin.

10

Meera

Feb 6, 2025

·

Stayed 4 nights

The property was clean and well laid out. The room was spacious and clean. Note: there is no shuttle service from the hotel to the mall even though it says that on Expedia The bathroom is cold The breakfast is basic but was fine for me. The breakfast staff was pleasant. The hotel is walking distance to certain eating places and the mall. Overall a pleasant stay

4

Kin

Oct 11, 2023

·

Stayed 2 nights

the room so old and smell, need major upgrade

10

Tami

Aug 6, 2025

·

Stayed 1 night

I did not try the food, but the bed was very comfortable and very large, and very clean.

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Service

Staff are frequently praised as friendly and helpful, including management and breakfast/bar teams. Several reviews note poor front-desk interactions, check-in delays, billing issues, and inconsistent housekeeping or towel service.

Related guest reviews

10

Rodolfo

Nov 19, 2025

·

Stayed 2 nights

Very good, excellent guest service

10

Margaret

Sep 30, 2025

·

Stayed 1 night

The desk staff were extremely helpful and we appreciated that all of our group were settled close together.

6

Katherine

May 22, 2023

·

Stayed 4 nights

Room was ok-no real amenities. Scheduled housekeeping but that never happened. Almost $900 for 5 nights and not rven breakfast.

2

Christopher

Oct 17, 2023

·

Stayed 1 night

This was one of the worst check in processes I've ever experienced. The first thing the guy at the front desk says is "I don't have any rooms available". Mind you, it's 4pm there are multiple people waiting for their room at "check in" time. The guy was so rude, no remorse, and the excuse of they had a lot of weddings yesterday is unreal. Has that not been the case every weekend? We had to get ready for the wedding in the lobby bathrooms. Absolutely horrible.

4

Ed

Aug 24, 2025

·

Stayed 2 nights

Staff was horrible at front desk

2

Curt

Dec 11, 2024

·

Stayed 2 nights

They actually said “we are not a full service hotel “ but your welcome to come down and get the towels …..when asked to bring up fresh towels because house keeping did not clean our room

10

Gayle

May 22, 2023

·

Stayed 1 night

I liked the people at the desk. They were very friendly. The staff at breakfast were so pleasant and friendly and efficient! I would recommend this hotel to others!

2

Oscar

Jul 18, 2023

·

Stayed 1 night

I had booked through Expedia and paid in full. The hotel charge me for the night and still has not refunded me the money. Even with my booking confirmation and talking with them in the lobby they had it in their system.it’s been almost a week and I’m still dealing with them not refunding me. My next step is to go to BBB and see if they can help me get my refund. At this point it’s going to be hard for me to use Expedia if this is something I’ll have to deal with each time I book a hotel

10

Michael

Mar 10, 2025

·

Stayed 1 night

Staff very friendly and helpful. Elizabeth and Steven were first rate as well as the gentleman running the breakfast buffet. First rate.

10

Megan

Jul 17, 2023

·

Stayed 1 night

From start to finish our experience was incredible. The front staff was busy but so lovely and welcoming, we were able to check in before 4 pm. Our room smelled so good and was clean as a whistle. The shower pressure was incredible and the shampoos and soaps were an added benefit. The kids loved the pool. We then had drinks at the hotel bar with our friends and Thomas was the best bartender ever, friendly, attentive, and quick. He was the only staff member there with a huge crowded lobby. Breakfast was equally amazing, with the two nicest waiters/managers manning breakfast. Overall we’d stay here again every change we get.

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Location

Convenient for shopping and dining near Rockaway Mall, with easy access to I-80 and local towns; many finds it quiet. Public transit and shuttle options are limited, so driving is typically needed.

Related guest reviews

2

Shermineh

Jun 7, 2025

·

Stayed 4 nights

Breakfast was the worst Ive experienced globally. Buffet breakfast consisted of dried thin sausages, Bacon which broke into shards on the plate, egg was green and tasted of nothing, clearly it was a powder substitute and not egg, and thats it. Nothing else was offered but those 3 stale dry items. The nearest form of transport is 15-20 minute drive away, so we were spending $15 daily just to get to a station. The train oit of the town was 1:50 minutes. So you're soending almost 4 hours daily sat to het in and out of the town, amd paying $35 per adult for thr privilage. There is absolutely nothing to see orndo nearby aside from a shopping mall. Which when seen once is overrated and dated. The toilet in the room had to be manually filled with water each time. Cleaners would come behind the door from 7am and have full blown conversations outside the door, every morning. Loudnand drunk hotel guests weren't toned down by staff when returning at 3am every night crrating chaos. Central corridor wallpaper was falling off, the ceiling in thr cebtral corridor also had damp and lining peeling off. Rooms werent cleaned all day on some days, despite thr please service the room tag being left outside. One day they cane to try and clean the room at 15:19! I was extatic when leaving and shall not be returning in my lifetime. Shocked this is a Hilton hotel!

10

Michael

Sep 14, 2025

·

Stayed 1 night

Easy on to route 80

10

Jason Lee

Sep 11, 2025

·

Stayed 2 nights

Great location for quick eats and shopping, as well as central enough to local cities

8

SIMON

Jul 7, 2025

·

Stayed 2 nights

Close to a shopping mall and restaurants within walking distance

10

Martha

Nov 22, 2023

·

Stayed 4 nights

Walking distance to the Rockaway mall and good restaurants

10

Brittany

Mar 2, 2025

·

Stayed 1 night

I liked the cleanliness and newness of the hotel. And its very conveniently located near I80 and NYC.

10

Russell

Mar 13, 2025

·

Stayed 1 night

Great place rest your head and save few bucks when going into New York City. It took less than 40 minutes to drive to the city in the morning and was 100 plus less when you factor the extra room and visitors taxes to stay in NY and this place is far Safer!

10

Meera

Feb 6, 2025

·

Stayed 4 nights

The property was clean and well laid out. The room was spacious and clean. Note: there is no shuttle service from the hotel to the mall even though it says that on Expedia The bathroom is cold The breakfast is basic but was fine for me. The breakfast staff was pleasant. The hotel is walking distance to certain eating places and the mall. Overall a pleasant stay

8

Thomas

Apr 22, 2025

·

Stayed 1 night

Very clean and convenient location

10

Tim

Jun 28, 2023

·

Stayed 1 night

Very convenient, lots of dining options, close to the highway but still quiet

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AI-generated summary based on recent guest reviews

Dining

Breakfast and dining feedback is mixed: some praise tasty breakfasts and friendly staff, while others report poor quality or limited options, inconsistent pricing, and venues like the bar or restaurant being closed at times.

Related guest reviews

2

Shermineh

Jun 7, 2025

·

Stayed 4 nights

Breakfast was the worst Ive experienced globally. Buffet breakfast consisted of dried thin sausages, Bacon which broke into shards on the plate, egg was green and tasted of nothing, clearly it was a powder substitute and not egg, and thats it. Nothing else was offered but those 3 stale dry items. The nearest form of transport is 15-20 minute drive away, so we were spending $15 daily just to get to a station. The train oit of the town was 1:50 minutes. So you're soending almost 4 hours daily sat to het in and out of the town, amd paying $35 per adult for thr privilage. There is absolutely nothing to see orndo nearby aside from a shopping mall. Which when seen once is overrated and dated. The toilet in the room had to be manually filled with water each time. Cleaners would come behind the door from 7am and have full blown conversations outside the door, every morning. Loudnand drunk hotel guests weren't toned down by staff when returning at 3am every night crrating chaos. Central corridor wallpaper was falling off, the ceiling in thr cebtral corridor also had damp and lining peeling off. Rooms werent cleaned all day on some days, despite thr please service the room tag being left outside. One day they cane to try and clean the room at 15:19! I was extatic when leaving and shall not be returning in my lifetime. Shocked this is a Hilton hotel!

8

Kris

Feb 9, 2025

·

Stayed 1 night

The stay was great. The bar/lounge was closed. That was a big disappointment because we had to go out and pick up alcohol ourselves and brought it back. They would’ve made money off of us. Over all stay was great.

10

gerald

Feb 26, 2023

·

Stayed 1 night

Food service, bartender and chef were excellent

8

Sidney

Dec 19, 2024

·

Stayed 4 nights

Staff professional and very helpful. Good breakfast.

8

Tom

Feb 14, 2025

·

Stayed 1 night

The bar wasn’t open but it was a Thursday. We had gone to a wedding & it would have been nice to have a nightcap!

6

Danny

Nov 17, 2024

·

Stayed 1 night

I paid $10 for breakfast and there wasn’t any warm breakfast only a bagel with cream cheese.

10

Megan

Jul 17, 2023

·

Stayed 1 night

From start to finish our experience was incredible. The front staff was busy but so lovely and welcoming, we were able to check in before 4 pm. Our room smelled so good and was clean as a whistle. The shower pressure was incredible and the shampoos and soaps were an added benefit. The kids loved the pool. We then had drinks at the hotel bar with our friends and Thomas was the best bartender ever, friendly, attentive, and quick. He was the only staff member there with a huge crowded lobby. Breakfast was equally amazing, with the two nicest waiters/managers manning breakfast. Overall we’d stay here again every change we get.

6

Leah

Sep 28, 2025

·

Stayed 2 nights

The rooms were very neat and clean however it seemed to be a little chaotic during check-in and not very easy to check in early for folks that had time constraints for a local wedding. Although breakfast was published as not included the pricing was not consistent from one day to the next. Other local hotels gave free breakfast options at leas cost

10

Meera

Feb 6, 2025

·

Stayed 4 nights

The property was clean and well laid out. The room was spacious and clean. Note: there is no shuttle service from the hotel to the mall even though it says that on Expedia The bathroom is cold The breakfast is basic but was fine for me. The breakfast staff was pleasant. The hotel is walking distance to certain eating places and the mall. Overall a pleasant stay

10

Lisa

Apr 11, 2025

·

Stayed 1 night

It was perfect for what i needed. Was working an event yesterday evening I was hungry when i got back but the kitchen was closed. Otherwise everything was great. Im a former hotelier, i would know. Oh and no paper available during breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$116
February	$111
March	$122
April	$130
May	$143
June	$156
July	$140
August	$143
September	$182
October	$179
November	$141
December	$126

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $189	17 $130	18 $230	19 $204
20 $107	21 $151	22 $166	23 $167	24 $109	25 $205	26 $231
27 $96	28 $107	29 $119	30 $109

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $210	3 $207
4 $96	5 $106	6 $106	7 $149	8 $131	9 $192	10 $298
11 $166	12 $106	13 $106	14 $106	15 $106	16 $214	17 $213
18 $107	19 $110	20 $121	21 $132	22 $200	23 $207	24 $217
25 $147	26 $107	27 $106	28 $107	29 $108	30 $282	31 $177

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 Bedroom

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Presidential Suite, 1 Bedroom

Suite, 1 Bedroom

Room, 2 Queen Beds

Deluxe Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Rockaway

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Prices for upcoming dates