Name: Hilton Short Hills
Address: 41 Jfk Pkwy, Short Hills, New Jersey, United States of America, Short Hills, New Jersey, US
Price range: $175–$557 per night
Rating: 8.05

What guests think

At Hilton Short Hills, guests frequently praise clean, comfortable rooms, friendly staff, and the indoor/outdoor pool facilities, with the convenient location across from The Mall at Short Hills a recurring highlight for both leisure and business stays.

Service is inconsistent, with many noting warm, helpful teams but several reports of unfriendly or unresponsive front-desk experiences and slow problem resolution. Facilities draw mixed feedback: popular pools and a good gym contrast with hot tub issues or closures, occasional maintenance problems, and an executive lounge closed on weekends. Multiple reviews criticize paid, confusing parking and added charges, while some find parts of the property dated. Expect a comfortable stay near the mall, but budget for parking and be prepared for variable service and facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pools and gym are popular, but feedback is mixed. Guests report hot tub malfunctions or closures, occasional outdoor pool issues, the executive lounge closed on weekends, and paid parking in a confusing garage.

Related guest reviews

6

Austin

Dec 28, 2024

·

Stayed 1 night

Very disappointing the hot tub was. It functioning

10

Clarice

Aug 7, 2025

·

Stayed 1 night

Clean , beautiful the pool and hot tub area was spa like I celebrated my Birthday and stayed here. We ate breakfast at their restaurant and it was also so very good! We plan to return.

10

Shannon

Aug 20, 2024

·

Stayed 1 night

The indoor and outdoor pools were both great for our stay. Spacious gym and upscale mall nearby. Enjoyed Bar Bacoa restaurant/happy hour and McCool’s ice cream shop in Summit.

8

Thomas

Dec 19, 2024

·

Stayed 3 nights

Very Clean, helpful staff. parking facility is terrible, and you have to pay

10

John

Dec 24, 2024

·

Stayed 2 nights

Decent hotel. Great gym. Close to Short Hills Mall but otherwise everything requires driving.

10

Julie

Aug 5, 2025

·

Stayed 1 night

Nice property - pool and exercise facilities were clean. Room was clean and comfortable.

2

Michael

Sep 3, 2023

·

Stayed 1 night

The outdoor pool is closed as is the executive lounge. Which is funny because when i chose my room i chose to pay extra for the executive perks but they are not avaible on the weekend.

10

Amy

Aug 1, 2024

·

Stayed 2 nights

Love the pool area

4

John

Jan 15, 2025

·

Stayed 1 night

Jets in the hot tub didn't work. Staff said "We advertise a hot tub, not a jacuzzi." Also, the bathtub wouldn't drain. This was a bad experience.

4

Jeff

Sep 5, 2023

·

Stayed 1 night

Pool and hot tub closed which meant pool bar and restaurant closed. Very limited menu at main bar. Parking fee charged. Over charged card. Nasty black stuff on walls on 3 towels. Shampoo and conditioner let hair dry

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are often described as clean and quiet. However, several reviews note lapses such as worn or dirty carpets, stained linens or towels, leftover items, and some pool or exterior areas needing attention.

Related guest reviews

6

Shashank

Sep 19, 2025

·

Stayed 1 night

The hotel is very tired and needs a refresh - also carpets are old and dirty.

6

Sarah

Apr 29, 2024

·

Stayed 1 night

Staff weren’t that friendly, our room had left over food from the precious person and no blankets for the pull out couch. Room was nice, spacious and clean though

10

Julie

Aug 5, 2025

·

Stayed 1 night

Nice property - pool and exercise facilities were clean. Room was clean and comfortable.

10

florentina

Aug 22, 2025

·

Stayed 1 night

It was clean, quiet and safe.

10

Lee

Dec 29, 2024

·

Stayed 4 nights

Exceptionally clean and quiet. Across the street from the famous Short Hills Mall.

4

Admirado

Dec 11, 2024

·

Stayed 2 nights

Close to shopping mall. The hotel is clean but the surrounding is filthy, nasty and just outright dirty, especially the parking lot. It looks like a parasite, mouse infested, garbage all around area and you have to pay for parking and you get this

4

Jeff

Sep 5, 2023

·

Stayed 1 night

Pool and hot tub closed which meant pool bar and restaurant closed. Very limited menu at main bar. Parking fee charged. Over charged card. Nasty black stuff on walls on 3 towels. Shampoo and conditioner let hair dry

2

Irwin

Sep 3, 2023

·

Stayed 1 night

Dirty bed sheet, AC didn’t work. We call staff to have them fix the AC and nobody came to fix it.

8

Letitia

Nov 24, 2025

·

Stayed 1 night

Staff was super friendly. Room was clean

10

Vito

Oct 18, 2025

·

Stayed 1 night

The room was clean and the staff was great. Didn’t have time for breakfast.

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AI-generated summary based on recent guest reviews

Rooms

Many find rooms comfortable and sometimes spacious, though decor can feel dated. Reports mention AC problems, limited in-room tech (no easy streaming/USB), occasional noise from events or adjoining rooms, and some wishing for a microwave.

Related guest reviews

10

Virginia

Jun 10, 2024

·

Stayed 1 night

Elegant spacious Can’t stream with television

6

Vivek

Sep 3, 2023

·

Stayed 1 night

Facilities were great, disappointed that we had to pay extra for parking. Restaurant was ok, food was average, bar tender was great and attentive. In the room, the smell from the drains was pretty bad. We had a joined door between rooms. The noise from the residents next door was horrible. Yelling, children screaming throughout the night, hairdryers at 3am, it really ruined everyones sleeping.

6

Patricia

Dec 17, 2023

·

Stayed 2 nights

The heat/air conditioner and fan didn’t work in our room.

6

Joanna

Jul 13, 2024

·

Stayed 1 night

For the price, it's not worth it. Rooms are outdated. The parking is $25 per vehicle, per day. This is on top of the $280 you are paying per night. Air conditioner was not working properly. The wall controller was set at 65 and room temperature stood at 72 degrees the entire stay. Bathroom did not have proper ventilation. The room had an odd smell and was muggy. Parking was a nightmare. We were following everyone else that was parking on the top lot. There are stairs and the walk was long to get to the front. After returning from eating dinner, there are signs for hotel parking everywhere but it keeps you looping around until you figure, let me go this way to explore and you find that the parking is actually underground. You need to take an elevator up to check in.

10

Marc

Feb 23, 2025

·

Stayed 2 nights

I love this hotel. Clean. Well run. Great staff. Been staying here for 20 years. Its getting a little old though. It could use some updating, but i wouldnt stay anywhere else when I'm in the area.

6

Anthony

Jun 8, 2023

·

Stayed 2 nights

No streaming to the tv.

8

Erin

Oct 13, 2024

·

Stayed 2 nights

The staff was great, everyone was professional and nice. A microwave in the room would have been nice.

10

Julie

Aug 5, 2025

·

Stayed 1 night

Nice property - pool and exercise facilities were clean. Room was clean and comfortable.

10

Christina

Nov 17, 2024

·

Stayed 1 night

Super comfortable beds and pillows. Everything in the shower and in bathroom were at your fingertips.

10

Mark

Sep 14, 2024

·

Stayed 1 night

Great property. Room qas fantastic.

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AI-generated summary based on recent guest reviews

Service

Staff praise is common across housekeeping, restaurant, and bell teams, yet front-desk service is frequently cited as curt, unhelpful, or slow to resolve issues, with some check-in delays and follow-up lapses.

Related guest reviews

6

Jacob

Aug 2, 2023

·

Stayed 3 nights

When I checked in I wasn't greeted with a hello, how are you, welcome or anything. Instead I was greeted with a very prompt and overtly aggressive "What's your name?!" As I went to scan my card for the security deposit the woman at the desk threw her hand over the chip reader and barked "Don't scan! Don't scan! Insert your card!", as if I was to read her mind. She never told me how much the deposit was or when it would be returned or anything. When she was done with me she slid the room card over the desk and said "next please!". There was no; this is your room, have a good stay or anything. The worst I've ever experienced. Mind you I was staying at your hotel because I was getting married at a nearby venue Monday night. In the morning I went to the dining room and was told I couldn't enter to buy a cup of coffee by the person at the front. The next morning I tried getting a cup of coffee again and thankfully that person allowed me to come in and order a cup to go. This was the second time your hotel staff just decided to be nasty for no reason. The bed sheets had stains on them and I asked the front desk to send someone to change them and they said they would but after 2 days, nothing. I had to wait until my third day when seeing the cleaning staff to ask to do it, thankfully she was sweet and changed it after telling her I was getting married and bringing my bride back to the hotel. We got out as soon as we could the last morning.

6

Nicholas

Aug 31, 2025

·

Stayed 1 night

I called in to say that I was going to be late. The front office guy working at night was rude. I would not stay here again.

2

John

Dec 18, 2023

·

Stayed 2 nights

Was very disappointed at check-in. I paid an extra $70 through Expedia for an \'Executive\' room. Was led to believed it had an extra sitting room, couch, bathtub etc. At check-in, the woman\'s first question was if I needed a handicap room. I said no; I am not handicapped. When we got up to the room, it was a regular room. I went back downstairs to point out the discrepancy and the woman bluntly asked "I asked if you needed a handicapped room and you said no". During our exchange after she said this, because I could not believe she said it with a serious face, she tried to tell me that the handicap room and executive rooms are the same. So what Expedia calls an \'Executive\' room, the Hilton calls a handicapped room? 1. How am I supposed to know that upon check-in? 2. How does that even make any sense? Seemed like a complete money grab to charge me extra, use some language discrepancy between the Hilton and the third party as an excuse and then tell me I have to deal with it via Expedia. Absolutely absurd. To this point this is my first and only complaint while using Expedia\'s service, but it is so frustrating I am expecting to be compensated at least the difference in price between this mythical \'Executive\' room and what I actually got, which was a regular room.

2

Esther

Dec 4, 2023

·

Stayed 1 night

1. parking garage did not have adequate room for car, was dark without adequate lighting, exit sign was placed incorrectly and signs follow an infinite circle 2. when i booked through expedia, i called the hotel regarding early check in, and the hotel edited my reservation check in at 3pm. when we arrived at 2:30, the hotel said the room was not ready and to come an hour later. at 3:30pm, we came again and they said they were not ready and to come again at 4pm. at 4pm, the hotel said that because my reservation was a suite, it would require more time to clean. when i asked for the manager, the manager was extremely rude and said she would go ahead to ask housekeeping and housekeeping said no one told them to clean my suite. i was able to check in at 4:45pm, all because the front desk did not notify housekeeping and had horrendous customer service, ultimately making the customer (me) unsatisfied.

10

Victoria

Nov 3, 2024

·

Stayed 2 nights

Helpful staff and we could upgrade to get an early check in.

6

Amy

May 29, 2023

·

Stayed 2 nights

Outdoor pool would have been great, even though it wasn’t open for Memorial Day Weekend, which was the whole reason for choosing that hotel. Was not made aware at check-in either. Front desk staff was rude and defensive about everything.

8

Christine

Aug 1, 2025

·

Stayed 1 night

Overall a comfy stay. Rooms could use some upgrading. Front desk staff was just ok. Bellman was super helpful.

8

denise

Jul 29, 2025

·

Stayed 3 nights

Our check-in rep must have had a bad day. While on line, a Caucasian lady walked in after and stood behind us, then walked in front of us to go to the little store and the front desk person called her up 1st. She had to tell him, we were standing and waiting longer to be seen. Additionally, a couple with a different check-in rep, was offered waters, but we weren't. Inevitably we notified the cordial front desk person of the experience and we were then offered waters. We also had to ask about the executive lounge access, which we weren't told about. I don't want to assume racial bias, but who knows. Other than that, we thoroughly enjoyed ourselves and we will be back. They offer a shuttle to the mall (which is across the parkway in walking distance if you like). The pools (indoor and outdoor) were good. They probably should retile parts of the pool and fix some of the shades as a few of them were broke. The food at The Retreat is delicious and the waiter Alejandro was Excellent. It would be nice if the music was a little more lively on the weekends. Anticipate about $30-50 for a meal after tax & tip, which isn't bad at all. The other restaurant, called the dining room was closed. The patio & grill is only open on the weekends which is weird as the outside pool isn't closed (unless weather is bad). The executive lounge offers breakfast and light snacks throughout the day, which was good but Mon-Fri only. NYers anticipate a wait for Ubers/Lyft if traveling for a meeting.

4

Christina

Aug 29, 2025

·

Stayed 1 night

The front desk worker said I booked a one king bed room which I know for a fact that I booked a two Queen bed room. He had total attitude and his manager was able to get me what I had booked. I called the front desk when I got to my room to ask for non feather pillows because I am very allergic, he said he would check with housekeeping and call me back, I never heard from him, I suffered all night! Terrible customer service! Would not recommend!

8

Letitia

Nov 24, 2025

·

Stayed 1 night

Staff was super friendly. Room was clean

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AI-generated summary based on recent guest reviews

Location

Convenient for the Short Hills Mall and area towns, with easy access for local visits or NYC links. Beyond the mall, the area is less walkable and a few noted the surroundings feel uninviting at times.

Related guest reviews

10

Wannelle

Feb 10, 2025

·

Stayed 1 night

This was a convenient place to stay when visiting relatives in Summit.

10

Iskander

Oct 5, 2024

·

Stayed 2 nights

An excellent property with great connections to NYC.

8

Michael

Jun 8, 2024

·

Stayed 3 nights

Hotel was fine. Not much in surrounding area that is walkable.

10

Tammy

Dec 14, 2024

·

Stayed 2 nights

Great location

10

Gerald

Mar 7, 2025

·

Stayed 1 night

easy weekend visit. pay attention to mapping to get the right exit

8

Leon

Oct 11, 2024

·

Stayed 1 night

Very close to the Short Hills Mall, which has great restaurants and good shopping.

10

John

Dec 24, 2024

·

Stayed 2 nights

Decent hotel. Great gym. Close to Short Hills Mall but otherwise everything requires driving.

10

Lee

Dec 29, 2024

·

Stayed 4 nights

Exceptionally clean and quiet. Across the street from the famous Short Hills Mall.

10

louis

Apr 14, 2025

·

Stayed 1 night

Easy access and very pleasant surroundings..

10

Christine

Aug 15, 2024

·

Stayed 2 nights

The place was beautiful and it was in a perfect location right next to the mall but parking was not the best. We had to park in the garage and walk your way up and doing that with a kid. It’s very difficult. But aside from the other place was beautiful

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Dining

Breakfast and restaurant quality earn frequent praise, but prices add up and there’s no complimentary lobby coffee. Some outlets have limited hours or closures, and a few guests reported slow or uneven breakfast service.

Related guest reviews

8

Janine

Nov 16, 2025

·

Stayed 2 nights

Great breakfast and very friendly breakfast team.

10

Clarice

Aug 7, 2025

·

Stayed 1 night

Clean , beautiful the pool and hot tub area was spa like I celebrated my Birthday and stayed here. We ate breakfast at their restaurant and it was also so very good! We plan to return.

10

Stella J

Jan 20, 2025

·

Stayed 1 night

Just a quick stay for us, but really nice! Very good meal in the restaurant, good service, overall relaxing night.

10

Rene

Aug 27, 2025

·

Stayed 2 nights

The breakfast was amazing. The staff was attentive and kind. This is a 5 star hotel.

10

Nicole

Dec 22, 2024

·

Stayed 2 nights

Some of the front desk staff were rude and no bathrobes in rooms was a little strange but overall great. Breakfast buffet is wonderful.

8

Catharine

Jun 12, 2024

·

Stayed 5 nights

The Shorthills is very convenient, the facilities are good and the food is excellent. However, I changed my plans and only stayed 4 nights and not 5 and they refused to refund me, as I was an expedia customer. Also, since I last stayed there they have stopped doing a continental buffet breakfast and its order only, which is not great in the morning when you are in a rush.

6

Eric

Aug 27, 2023

·

Stayed 2 nights

The breakfast & lunch restaurant was OK but not a great value - pricey for the items provided. No all-day provided coffee was a disappointment. The small store adjacent to front desk with essentials was also expensive - I guess you pay for the convenience. The evening restaurant and lounge was loud. It's hard to get across JFK Blvd to the mall without a car i.e. walk. Staff was nice yet professional.

4

J

Jul 21, 2024

·

Stayed 2 nights

The website states free breakfast to all adults then the buffet is overpriced at $40 per adult. Waited at table 15 min with no service so I walked out. Bathroom door was broken. Air conditioner did not work properly kept shutting off. I did not attempt to ask to change rooms because it was just for 2 nights. Otherwise the pools were clean and most of the staff was very friendly. The hotel is also clean and convenient.

8

denise

Jul 29, 2025

·

Stayed 3 nights

Our check-in rep must have had a bad day. While on line, a Caucasian lady walked in after and stood behind us, then walked in front of us to go to the little store and the front desk person called her up 1st. She had to tell him, we were standing and waiting longer to be seen. Additionally, a couple with a different check-in rep, was offered waters, but we weren't. Inevitably we notified the cordial front desk person of the experience and we were then offered waters. We also had to ask about the executive lounge access, which we weren't told about. I don't want to assume racial bias, but who knows. Other than that, we thoroughly enjoyed ourselves and we will be back. They offer a shuttle to the mall (which is across the parkway in walking distance if you like). The pools (indoor and outdoor) were good. They probably should retile parts of the pool and fix some of the shades as a few of them were broke. The food at The Retreat is delicious and the waiter Alejandro was Excellent. It would be nice if the music was a little more lively on the weekends. Anticipate about $30-50 for a meal after tax & tip, which isn't bad at all. The other restaurant, called the dining room was closed. The patio & grill is only open on the weekends which is weird as the outside pool isn't closed (unless weather is bad). The executive lounge offers breakfast and light snacks throughout the day, which was good but Mon-Fri only. NYers anticipate a wait for Ubers/Lyft if traveling for a meeting.

10

Rotem

Apr 15, 2025

·

Stayed 2 nights

Great place, very nice courteous staff, it wouldn't be a bad idae if a hotel in this caliber would provide free coffe to guests in the morning rather than go to the breakfast dining area and have to pay the server tip very basic extra that you $50 motels provide for free

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AI-generated summary based on recent guest reviews

Month	Average price
January	$168
February	$195
March	$208
April	$199
May	$224
June	$250
July	$234
August	$214
September	$276
October	$253
November	$193
December	$178

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $557	16	17 $175	18 $176	19
20 $195	21 $196	22 $196	23 $196	24 $195	25 $198	26
27 $196	28 $198	29 $201	30 $177

Su	Mo	Tu	We	Th	Fr	Sa
				1 $193	2 $193	3 $193
4 $193	5 $238	6 $204	7 $204	8 $193	9 $193	10 $216
11 $196	12 $204	13 $204	14 $226	15 $193	16 $188	17 $193
18 $193	19 $204	20 $204	21 $204	22 $193	23 $193	24 $193
25 $193	26 $204	27 $204	28 $204	29 $183	30 $182	31 $193

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

One King Bed, Roll in Shower

Suite, 1 King Bed

Superior Room, 1 King Bed with Sofa Bed

Executive Room, 1 King Bed, Club (King Room-Club Level, Closed Weekends)

Standard Room

Presidential Suite, 1 King Bed

Junior Suite, 2 Queen Beds

Executive Room, 1 King Bed, Bathtub

1 King Bed- Room 2 Work

Junior Suite, 1 King Bed

Executive Room, 2 Queen Beds, Club (Lounge Closed on Weekends)

Standard Room, 1 King Bed

Junior Suite, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed, Accessible, Bathtub

Junior Suite, 1 King Bed, Kitchen

Superior Room, 1 King Bed, Corner

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Short Hills

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Considering this hotel for your Short Hills trip?

Prices for upcoming dates