Holiday Inn Express Hotel & Suites Mesquite

We've stayed here a couple times before and liked the hotel. This time we was able to take advantage of the pool and hot tub and enjoyed it.

Elevator was broken, food/ breakfast very unhealthy and not enough staff.

Electric on the jacuzzi, timer needs to be repair

Nice and clean hotel, no pool.

Nice room, pool and spa were very nice. Decent breakfast daily.

Great view. Super pool and hot tub. Great location

The room I had was very spacious and very nice fixtures, finishes, and furnishings. Air conditioning seemed to have an issue and made some noise. Very clean and quiet. Unfortunately the hot tub was out of order. Breakfast was good, but nothing great. Enjoyable stay.

Shawna was great. Hoped to go swimming in the evening, but it was way to cold.

The hotel is gorgeous even going through a renovation. The only flaw hot tub is out and so is the fire pit. Like I said renovations.

Property was being updated at time of our stay. Room was nice and clean. Staff were friendly. They could use more than 1 elevator for such a large property.

Front desk staff wasn't very informative or responsive. Our bathroom wasn't clean and there was hair in our shower and the floor wasn't swept. Breakfast buffet was lacking and didn't support food allergies.

Room was spotless, staff were wonderful, & the location was great!

Filthy. The room looks lime it had no care jn detail cleaning. The base boards are covered in dust. The bathroom door has a mirror on it with paint on it. You could have scraped the paint off it. The room doors dead bolt lock did not work. Someone tried for fix it with a piece of sheet metal and a dry wall screw. Really!!!! For a chain hotel i except better.

Clean room. Pet friendly. Everything was nice and clean. Would stay here again.

Dirty , place is hammered.

Room was perfectly clean, staff was friendly and helpful, parking was easy and close

Whole facility was cc lean, even construction area

Cockroaches outside the lobby. In the hundreds. Doesn't bode well for what might be inside. Thankfully, inside was roach-free. Breakfast was good. Waffles were great. Night staff (the lady at the front desk around 11:30pm) was not very friendly. This was not the over who checked us in, but the grey-haired one was showed up after check in. They ran out of water in the lobby and when asked if it'll be refilled, the response was, "whenever I get to it!". Hotel wasn't busy so not sure why the attitude-filled response. I saw another person get offered free bottled water. She could've offered that to us too but didn't.

Room was open and very dirty when i arrived. Checking with front desk on moving room reservation took forever. About two hours. Only one person working and could not keep up. Finally a new room on a different floor.

The carpet was filthy

Clean room, but...no gel in the shower. Creaky floor. Room temperature control not useful. Plenty of room and comfortable. Desk staff very, very nice and helpful.

cool view!

Room was very clean and spacious. Enjoyed our stay. Bed was comfortable. They really need to bring back maid service for what you pay.

Very nice hotel. We’ve stayed a couple of times. The pool is awesome with an area for all ages. The room could not stay cool despite adjusting the thermostat. But overall it’s a nice place!

We enjoyed our stay but found the bed to be very uncomfortable.

Check-in, parking, lobby, breakfast, all good, no complaints. The room was nice enough except for a few things. It was a wheelchair assessable room, which was spacious. However, for a handicap room, the toilet should have been replaced with a taller on when it was renovated. Very difficult for an older or challenged person to sit or stand up with a toilet that low. The closet door was falling off the track, the furniture was very dated, and the toilet paper holder was about to fall off the wall. I would have expected more from a Hilton.

The staff were wonderful, the hotel was clean and comfortable. Only complaint is that the floors are very creaky. I know it may be some work but pleass get the floor boards secured better so that it doesnt creak anymore. It would wake us up when the people above us moved. Thank you. (Or floors made the same noise.

The room was clean and generally well-kept, and the breakfast was okay. However, on arrival I found that there was no shower gel or shampoo provided, which was disappointing. The bigger issue was the noise — the room was not well insulated, and I could clearly hear sounds from the hallway, neighboring rooms, and from the floor above. Overall, not the most comfortable stay.

Our suite was so big we even moved the couch closer to the tv :) Pool and breakfast was great. Easy, safe parking. Our balcony was a highlight as we watched the beautiful sunset.

Everything looked new and clean. The hot tub and pool were not clean and did not work properly. The air conditioner was so loud that it was difficult to sleep and the floor creaked so loudly that it woke the others up while walking on it. Hopefully the AC units are next to be replaced.

This property is going through multiple changes, including a name change to Hampton Inn from Holiday Inn Express, that I was not informed me. As I checked in, after 3:30pm, I was told by the front desk person that my room was not ready and to leave a number where I could be contacted. When I asked when the room would be available, the same person told me that she wasn't sure. I was kindly informed that I could wait by the pool, but wasn't told how long the wait would be in the 77 degree weather. Since I was not sure how long I would wait for my room to be available, I inquired if I could switch to another room, that was available. This was something the front desk did do, but with hesitation. Also, while booking this trip more than a month ago, I indicated that I was traveling with a pet, and I complied with the requests. After checking in and unloading my luggage, and with my pet next to me, the same front desk lady mentioned, "You have a pet. Good thing I caught that, since it cost $75.00 for your pet." I told her, "Do what you want." I told her that I went through Expedia and I mentioned that I was traveling with a pet, and I knew how much the fee was." Her tone was more concerned with charging a pet fee than accommodating me with a room that should have been ready at 3:00pm. There are more concerns I share, and I will not be returning to this specific hotel, regardless if I have regular travel plans to this city.

The front desk woman was fast, friendly, and very helpful. Please give her a raise! A+

When we arrive we were greeted by the front desk receptionist and she was pretty nice. Now here's the terrible part, it was time to sleep and all of a sudden we hear loud stomping and slamming from the floor above us. It kept going for at least 30 minutes to an hour. We were trying to sleep and we couldn't! We called the front desk receptionist, which I doubt was the same one that checked us in the morning, because this receptionist was pretty rude. We had called about a couple times until they finally answered. When my husband was explaining to her what's been going on, she got upset with him. Instead of her kindly saying that she would be doing something about it, she just said oh well they just checked in. So all the stomping and slamming kept going for a long time. It was terrible! After a long trip we came here expecting that we were going to get some good sleep. We didn't.

The staff was great

Had a fabulous stay at the Hampton in Mesquite. Guest services were so nice and helpful. Mindy even gave us an upgrade to a room with a balcony so we could watch the moonrise. Definitely would stay there anytime I’m passing through Mesquite.

I didn’t like the door lock , locked us out if the room late at night and we needed to wait for maintenance to show up two hours later. my kids were tired of being in the pool, hungry, and all of our belongings were locked in the room. we had to wait and sit in the lobby for over two hours for the door to be open. then Sunday morning we were told we couldn’t get in the pool because at 11 o’clock. They decided to pour chemicals into the pool.

Daniela was great!

Wonderful people at the front desk. Excellent service. Wonderful hotel

Cockroaches outside the lobby. In the hundreds. Doesn't bode well for what might be inside. Thankfully, inside was roach-free. Breakfast was good. Waffles were great. Night staff (the lady at the front desk around 11:30pm) was not very friendly. This was not the over who checked us in, but the grey-haired one was showed up after check in. They ran out of water in the lobby and when asked if it'll be refilled, the response was, "whenever I get to it!". Hotel wasn't busy so not sure why the attitude-filled response. I saw another person get offered free bottled water. She could've offered that to us too but didn't.

Mindy the General Manager along with her staff is true top notch. I travel a lot for pleasure as well as business and nothing in my book beats good ole fashion hospitality and service. Our country and hospitality industry as a whole can take lessons for this small, but very efficient group of professionals. Thank you all for making me and my family's stay with you all wonderful and we all look forward to seeing you again very soon,

Very nice hotel. Close to several shopping centers. Safe area.

Nice place for a stay in Mesquite, view was great.

It was a great location

The view of the mountains from my room was spectacular!

Olyvia was amazing! Nice property and breakfast varieties. Pet friendly and an amazing location on the bluff overlooking Mesquite.

Setting and views. Very nice area.

Located on a bluff on the north side of west Mesquite, so very safe location. We had our car full of stuff we were bringing back to Colorado after 2 months in California so this was very important to us. Nice view if you have an upper floor room facing south.

Nicely located off the highway yet out of the noise area. Super friendly staff, many things nearby.

It was a perfect location. Very comfortable, nice hotel

It's being renovated. Convenient location near the highway and next to a Walmart.

The staff were great. The room was clean. The breakfast was good. The pool was excellent! The only downside was the air conditioner in our room was really loud.

Front desk staff wasn't very informative or responsive. Our bathroom wasn't clean and there was hair in our shower and the floor wasn't swept. Breakfast buffet was lacking and didn't support food allergies.

Clean, comfortable and great breakfast selection. Exactly what we needed.

Pros: clean, comfortable beds, great breakfast Cons: ice machine on floor out of order, luggage push cart felt like it had flat tires and was extremely hard to push to room and front staff knew about these poor quality luggage carts. I would definitely stay at this hotel again.

Nice room, pool and spa were very nice. Decent breakfast daily.

Suggestions: A luggage rack would be useful in the room. Shower stream was weak (likely restricted). Orange juice had a disagreeable taste and also tasted diluted

Breakfast was excellent

Staff was super friendly. Breakfast is awesome. Great variety. We love staying there.

Check in was quick, the rooms clean, the beds verh comfortable. Breakfast was great too! Overall well worth the price!

We always stay at this hotel because of the good breakfast and the nice pool. I love the newly updated look!