Name: Best Western Maple City Inn
Address: 1 Canisteo Square, Hornell, New York, United States of America, Hornell, New York, US
Price range: $114–$240 per night
Rating: 8.08

What guests think

Across reviews of Best Western Maple City Inn, guests praise friendly staff and generally clean rooms, but note dated areas, intermittent maintenance issues, mixed breakfast quality, and a convenient location that some find in a worn or less appealing area.

Several reviews mention noise from upper floors or passing trains, occasional HVAC and TV problems, and some uncomfortable beds. The pool is generally clean but small or chilly at times, the fitness room is modest, and parking feedback ranges from good to limited. Check-in can be slow and phone responsiveness inconsistent. Expect a basic, convenient stay with variable quality depending on room and timing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is available and generally clean, though it's small and was cold when the heater was out on one stay. The fitness room is basic but usable, and parking feedback ranges from good to limited.

Related guest reviews

10

Danielle

Jan 22, 2024

·

Stayed 1 night

The room and pool were clean. Breakfast was great

10

William

Jan 17, 2023

·

Stayed 2 nights

Great place to stay - no complaints! the staff were very nice - especially the breakfast attendant. kept everything stocked and very nice.Pool was also very nice - clean and somewhat warm. Thanks!

8

Jessica

May 1, 2023

·

Stayed 1 night

Fair place. Gym needs some updating. Had to wait for staff to finish smoking and using cell twice to get assistance.

8

Paul

Feb 3, 2023

·

Stayed 1 night

Convenient, clean place for me to stay when visiting my son at nearby Alfred University. Staff is always friendly. Workout room is nice. Only issue this visit was the breakfast was a little lacking in options.

8

Rita

Oct 13, 2025

·

Stayed 1 night

The room was clean, parking good and breakfast ok.

8

Ashley

May 22, 2024

·

Stayed 3 nights

I only rated 4 stars cause the pool heater was broken and thats the main reason we booked there. It was far too cold to swim.

8

Paul

Aug 24, 2023

·

Stayed 1 night

I’ve stayed here many times as it is the closest and nicest place to stay when I am visiting or moving my son in or out of his college. I recognize some of the staff who have been working there for the last couple years and they are very friendly and helpful. My room was very clean as was the workout facility and the pool.

6

Donna

Apr 13, 2025

·

Stayed 1 night

The check in process was slow in the evening. Person was fine just seemed overwhelmed. Additional morning/check out staff helpful. Room was large and as described. A definite plus and was clean. Refrigerator was larger than most and microwave was also a nice size. Bathroom products good quality. The hotel area is not one I would stay in again. Our room faced someone’s back yard. Parking was limited. We arrived at night and didn’t see until am. Didn’t get to have breakfast other guests were hovering and stacking food and we had a time limit. This was part of college visit and we have been staying at different hotels and types. This best western was nice and if in a different area would recommend more.

8

Harley

Mar 28, 2025

·

Stayed 1 night

Check was fast and easy, many options for the continental breakfast, pool area was clean. Definitely recommend bring snacks/drinks with you as there is no vending at this location. Says they offer drinks and snacks for purchase in main lobby but its very limit there was hardly anything there. 3 bags of cheese puffs and a few drink options

8

Julia

Jul 7, 2025

·

Stayed 1 night

The pool was a little small but we were the only ones there. The breakfast provided was great. Check in was very slow. The room was a decent one. Large fridge and microwave. Otherwise average but clean. Rate was high for what it was, but it was also graduation weekend. Would stay again at a lower rate.

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Cleanliness

Many guests report clean rooms and public areas, but several describe lapses such as hair or trash left behind, musty odors, and mold in bathrooms. Housekeeping consistency varies.

Related guest reviews

10

Amber

Jul 15, 2025

·

Stayed 2 nights

Rooms were very clean staff was very polite and answered any questions that we had about where stuff was and some places if you DoorDash will deliver right to your room

2

Jason

Nov 20, 2025

·

Stayed 1 night

Room wasn't clean. Found garbage and an old sneaker under the bed. When we tried to check out - we waited 15 minutes for someone to actually show up at the front counter. Tried calling to follow up on some missing luggage and no one has answered the phone ALL DAY.

8

Kim

Nov 19, 2024

·

Stayed 2 nights

We've stayed here several times due to college visit. Just ok. Parking and convenience is great. Our room this time was not fully clean. We may or may not stay here next time. Pricing is good and great diner down the street.

4

Anna

Aug 21, 2023

·

Stayed 2 nights

We've always stayed here when visiting family, but will look for someplace else next time. Terribly musty smell in the room, mold on bathroom ceiling, no shower curtain, generally kind of tired.

10

Laura

Nov 23, 2025

·

Stayed 1 night

Friendly staff, clean room, comfortable bed

2

Tiffany

Oct 29, 2024

·

Stayed 1 night

It smelt terrible like cigarette smoke, and must. Which caused the room to feel like it was dirty. The reception was cold at first but I kept trying to at least make her smile. Not clean. It just smelled and felt dirty.

6

Justin

Sep 21, 2025

·

Stayed 2 nights

Bathroom not clean. Long black hair all over the floor as well as in the shower.

6

Elizabeth

Sep 1, 2023

·

Stayed 1 night

Hotel is convenient for an overnight stay while moving our son into his dorm. The woman who checked me in is always pleasant. The calking around the bathroom was very moldy. The rest of the room and the lobby were clean.

10

bruce

Nov 19, 2024

·

Stayed 1 night

Clean and updated. Breakfast was adequate.

10

john

Nov 7, 2025

·

Stayed 1 night

The stay at the Best Western in Hornell was Excellent. The rooms were spotless, the workers were pleasant and courteous and they made our stay special. Wish every hotel could be like this.

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from comfortable and roomy with large fridges and microwaves to dated with maintenance issues such as problematic heat or TVs. Noise from trains or upstairs neighbors and occasional bed discomfort are also noted.

Related guest reviews

4

John

Jan 6, 2025

·

Stayed 1 night

Would gave been good except saggy bed and ac/heater didn't work properly - setting said 61 and it was more like 91. No way to turn it down except for turning it off. Temp and bed comfort are pretty high on my list for important hotel room features. Sorry about this review but I hope this is helpful for them or for others. Dont get room 119.

6

Amy

Oct 28, 2024

·

Stayed 1 night

The room was clean and spacious and the beds were comfortable. The heating and AC unit was a bit loud and the fan in the bathroom was very loud. There was also a lot of noise from the hallway and adjoining rooms that could be heard. It is very close to train tracks but only hear the train whistle during the day.

8

santina

Aug 23, 2025

·

Stayed 1 night

Stay was good. But hotel was run down- ceiling was peeling and falling apart. We were given a handicap room which is fine but we didnt need one. We could hear everyone above us move. And the shower made the bathroom floor a mess

8

Amy

Nov 22, 2024

·

Stayed 2 nights

The only issue was that the request to have a room on the back side of the hotel, away from the road and train tracks, was ignored. Otherwise, it was an okay place to stay.

6

Jim

Jul 22, 2025

·

Stayed 1 night

My wife and I both woke up with miserable back aches. Not sure why, but it was a tough day b/c of that.

6

Sabrina

Apr 21, 2024

·

Stayed 2 nights

I went to check in the front desk said she didn’t have my reservation, when I went to ask if she would like to see my confirmation number or use any of the information I had available to show her my reservation. She said no then tried to charge me more than what I had been quoted on the ap with tax. The morning staff was also very rude and complained about their job for the breakfast line. For the room it was clean but the bathroom had paint peeling on the ceiling and walls. I don’t think I would stay here again.

6

Leslie

Jun 9, 2024

·

Stayed 1 night

Very expensive for a best western. TV didn’t work well (cable kept cutting in and out). WIFI didnt stay connected (weak). Not worth the price.

6

Heidi

Sep 3, 2025

·

Stayed 1 night

The staff at the hotel were kind and helpful. However, the room was in disrepair as we turned on the heat and it smelled like something was burning and about the catch fire. In addition, the handle of the bathroom door was broken and would not lock. There were signs everywhere outside that the hotel is not responsible for your car and based on the surrounding area I could see why those signs are necessary. I got up at 3 AM to make sure my car and the items in it were still there! The hotel is ok, but not for the price we paid, but it’s really the neighborhood that is going to cause me to stay somewhere else next time.

8

Renae

Nov 26, 2023

·

Stayed 4 nights

The hotel was right next to the family I came to visit. I didn't like the smallness of the bathroom or that the sink was hard to turn off.

8

Julia

Jul 7, 2025

·

Stayed 1 night

The pool was a little small but we were the only ones there. The breakfast provided was great. Check in was very slow. The room was a decent one. Large fridge and microwave. Otherwise average but clean. Rate was high for what it was, but it was also graduation weekend. Would stay again at a lower rate.

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Service

Staff are widely described as friendly and helpful. However, check-in can be slow, phone responses unreliable, and occasional billing or reservation issues and rudeness are reported.

Related guest reviews

2

Jason

Nov 20, 2025

·

Stayed 1 night

Room wasn't clean. Found garbage and an old sneaker under the bed. When we tried to check out - we waited 15 minutes for someone to actually show up at the front counter. Tried calling to follow up on some missing luggage and no one has answered the phone ALL DAY.

10

Kimberly

Aug 6, 2024

·

Stayed 1 night

Arrived at the hotel an hour early and they allowed us to checked in. The staff were friendly. The hotel is a bit older but well maintained and clean. Decent breakfast selection. It was a great stay. Will definitely book again the next time we visit in the area.

2

Douglas

Sep 25, 2023

·

Stayed 1 night

Upon check-in the person at the desk checked us in under the wrong reservation. the night manager woke us up at 11:30pm to correct the problem. The room smelled like dirty dog. The floor looked like it wasn't vacuumed, old candy wrapper and other stuff on the carpet. The desk looks like it was wiped with a dirty rag. Upon check out, I was passed off to three different people to try and find out if my credit card was charged for the other room. I was told no but they never could totally guarantee it wasn't. This hotel is probably the worst BW we ever stayed at.

10

Erica

Oct 28, 2024

·

Stayed 1 night

The manager and receptionist were awesome! Took care of my son and his roommate last minute reservation for a water main break on campus. Thank you!!

2

Alicia

Nov 9, 2025

·

Stayed 1 night

They charged me twice for my room! And now they are telling me they didn’t even after sending them my bank account information and withdrawals! Also, the room was not clean, mold on the bathroom ceiling & No shampoo in our dispenser. Lastly, they are NOT kid friendly staff- rude and lazy!!!!

10

Paul

Apr 22, 2023

·

Stayed 1 night

Convenient location for when we come to town to visit our son at Alfred University. The staff is always friendly and helpful with suggestions for dining options.

4

Dyasia

Aug 23, 2025

·

Stayed 1 night

No id was asked upon checking in which raises a concern for safety. All i gave was my name which means anyone can check in . The front desk clerk sniffling all over the place. , my room was mediocre , sheets with stains toilet dirty breakfast was not great at all. . Eggs and bacon microwaved. Maybe hire more staff , the “cook “ was also the front desk clerk as well as a cleaner . I’d love to request a refund.

10

Noel

Jan 1, 2025

·

Stayed 3 nights

The staff were all kind and friendly and made sure we enjoyed every aspect of our stay

2

Yolene

Jul 25, 2025

·

Stayed 1 night

Could not check in because system was down. Staff had no idea when it would be back up. After traveling 5 hours we had to find another hotel which was 30 minutes away.

10

SUE

Nov 13, 2024

·

Stayed 1 night

As usual, the service and friendliness was exceptional.

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Location

Convenient for visiting Alfred University and near restaurants and shopping. Some note nearby train noise and a dark or worn-feeling surrounding area.

Related guest reviews

8

Deborah

Mar 24, 2024

·

Stayed 1 night

Close to college

8

Jourdan

Apr 13, 2025

·

Stayed 2 nights

Easy to get to and close to our destination.

6

Heidi

Sep 3, 2025

·

Stayed 1 night

The staff at the hotel were kind and helpful. However, the room was in disrepair as we turned on the heat and it smelled like something was burning and about the catch fire. In addition, the handle of the bathroom door was broken and would not lock. There were signs everywhere outside that the hotel is not responsible for your car and based on the surrounding area I could see why those signs are necessary. I got up at 3 AM to make sure my car and the items in it were still there! The hotel is ok, but not for the price we paid, but it’s really the neighborhood that is going to cause me to stay somewhere else next time.

10

Elizabeth

Aug 19, 2024

·

Stayed 1 night

The area is dark and driving in feels a little unsafe. Once inside, slept like a baby.

8

Edward

Apr 27, 2025

·

Stayed 1 night

Nice spot, convenient restaurants, and amenities

10

Sharda

Nov 7, 2023

·

Stayed 1 night

The hotel was clean and orderly on the outside and inside. The receptionist was very nice and welcoming. Our room was as described, very clean. The pool area was nice. Breakfast was very good. There were two issues: the beds were very firm and there are railroad tracks nearby. The trains sounded their horn a few times through the night as they passed through. I'm a light sleeper so these things bothered me but I still think this hotel was really nice.

10

Paul

Apr 22, 2023

·

Stayed 1 night

Convenient location for when we come to town to visit our son at Alfred University. The staff is always friendly and helpful with suggestions for dining options.

10

ROBERT

Sep 2, 2024

·

Stayed 3 nights

Staff extremely friendly and professional. Breakfast buffet was adequate, eggs and sausage a bit on the salty side but all in all a nice quick breakfast. Can't go wrong with bagels and cream cheese, waffles and fresh fruit. Location is convenient to restaurants and shopping. Especially recommend the Texas Cafe, great menu and staff. We also visited the the Bullseye Cafe, darts and axe throwing for the adventurous. For Veterans, the VFW is only a block away.

10

Marty

Feb 27, 2025

·

Stayed 1 night

Property was clean, staff was friendly and the location was great.

10

Jenni

Dec 8, 2023

·

Stayed 1 night

This is exactly the type of hotel I’m always looking for, not too expensive but has amenities like free breakfast, comfy bed with nice pillows, seating area and desk in the room. The bathroom has the shampoo, conditioner, and body wash attached to the shower wall, which I like too. Also, short drive into town and easy to take the back roads into Alfred from that location, but no places are walkable, like places to eat.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, ranging from great or adequate to disappointing. Positives include waffles and variety at times, while negatives cite microwaved eggs, wet sausage, limited options, or occasional quality issues.

Related guest reviews

4

Christine

Nov 10, 2025

·

Stayed 2 nights

The breakfast was not great. Scrambled eggs microwaved in a plastic bag. Wet sausage. Waffles were good.

10

Carol

Oct 13, 2024

·

Stayed 1 night

Breakfast was good. Ladies very friendly, efficient enjoyable.

10

Sharda

Nov 7, 2023

·

Stayed 1 night

The hotel was clean and orderly on the outside and inside. The receptionist was very nice and welcoming. Our room was as described, very clean. The pool area was nice. Breakfast was very good. There were two issues: the beds were very firm and there are railroad tracks nearby. The trains sounded their horn a few times through the night as they passed through. I'm a light sleeper so these things bothered me but I still think this hotel was really nice.

6

Patrick

Aug 31, 2024

·

Stayed 1 night

Recently remodeled so the rooms are very clean. The bed was extremely uncomfortable and the free breakfast was not good.

4

Dyasia

Aug 23, 2025

·

Stayed 1 night

No id was asked upon checking in which raises a concern for safety. All i gave was my name which means anyone can check in . The front desk clerk sniffling all over the place. , my room was mediocre , sheets with stains toilet dirty breakfast was not great at all. . Eggs and bacon microwaved. Maybe hire more staff , the “cook “ was also the front desk clerk as well as a cleaner . I’d love to request a refund.

10

Howard

Aug 10, 2025

·

Stayed 3 nights

The staff was super helpful. The breakfast was great. And the overall experience was wonderful.

10

Keith

Apr 8, 2024

·

Stayed 1 night

We only needed a place to sleep and the bed did not disappoint. Breakfast was also very good, waffles were delicious and cheese omelettes and sausage were tasty. The breakfast staff was friendly and helpful.

8

Harley

Mar 28, 2025

·

Stayed 1 night

Check was fast and easy, many options for the continental breakfast, pool area was clean. Definitely recommend bring snacks/drinks with you as there is no vending at this location. Says they offer drinks and snacks for purchase in main lobby but its very limit there was hardly anything there. 3 bags of cheese puffs and a few drink options

10

bruce

Nov 19, 2024

·

Stayed 1 night

Clean and updated. Breakfast was adequate.

6

Beth

Jul 28, 2024

·

Stayed 1 night

Since my reservation was made thru Expedia and I paid in advance - the hotel said they could not honor my AAA discount which was disconcerting to me. No attempt was made to adjust the rate and I saw no place on Expedia where it states this policy. I will not pay in advance again and will not book thru Expedia. Regarding hotel - at the breakfast buffet there was a bowl of oranges and some had big spots of fuzzy mold. The attendant was very anxious to shut things down slightly before 10:00 am.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$105
February	$114
March	$113
April	$113
May	$140
June	$154
July	$133
August	$139
September	$166
October	$153
November	$110
December	$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $166	17 $124	18 $122	19 $148
20 $114	21 $119	22 $122	23 $122	24 $130	25	26 $219
27 $140	28 $117	29 $126	30 $129

Su	Mo	Tu	We	Th	Fr	Sa
				1 $123	2 $207	3 $240
4 $132	5 $124	6 $117	7 $115	8 $116	9 $167	10 $196
11 $132	12 $125	13 $117	14 $127	15 $117	16 $183	17 $172
18 $135	19 $118	20 $120	21 $120	22 $133	23 $165	24 $179
25 $125	26 $122	27 $120	28 $120	29 $120	30 $148	31 $137

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 Queen Bed, Accessible, Bathtub (With Sofabed)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Maple City Inn

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Prices for upcoming dates