Quality Inn Ithaca - University Area

Staff was great. Very dated hotel. Advertised a gym but now it is the managers office so that was a disappointment

This is a very basic hotel. It’s clean and kind of what you’d expect. I was disappointed that the gym was out of commission so if that’s important, call ahead to see if it’s open. The staff was very nice but overwhelmed by the busyness of the breakfast rush (it was college move in day) which also meant the rates were rhigh then given demand.

Staff was excellent. Room needs many repairs. The heater was blowing cold air out of one side and slightly warm out of the other, at the same time. It was 20* outside and our room was 59* when we checked in and the heater was off. Lock on patio door was broken. Only a bar to close it. The track for the door was filthy as was the patio curtain. The heater also was missing parts and the grates were filthy and covered with dust. There was sand on the corner of it. The floor around the bed has dirt and orange crumbs on it. Bathroom door wouldn’t close all the way. Front door stuck and made a lot of noise. Bedspreads had fresh looking stains on them. On the positive side, the beds were cozy even though they seemed very old. The bathroom was very clean. Parking lot is very dimly lit, but didn’t have any issues. Shopping is close. Dog fee was only $25. They are pet friendly. Price wasn’t bad for the area. Staff that I dealt with was great. We were only there for one night. The place needs some serious renovation in some areas. The bathroom looks remodeled, but the bathroom sink was already cracked. That’s a shame. It’s a college area so I can only assume they may get some rowdy traffic on occasion. We had no problems. It was quiet. There were stains on my mattress on the corner resembling bed bug stains, but I’m hoping I was wrong. I didn’t see anything live, and had no issues. I like to check. The broken heater was probably the worse part. Nice comforter on bed though.

Friendly staff, convenient kitchen, large parking lot and quiet room

We stayed here 3 years ago and it was really outdated . We thought we would try it again after remodeling. It was great ! Friendly staff , dogs allowed and clean rooms . Huge bathroom . Centrally located in Ithaca .

Hotel was perfectly fine for our needs. Wish there was an elevator. Beds were comfy.

Ithaca prices are ridiculous. The price for a mediocre room in an aging hotel with few amenities was definitely more than it was worth.

We were traveling with oùr dog. They accommodated us very well. The property on the outside is not impressive but the room was very clean. It even smelled clean. We are traveling that way again and will gladly stay there.

Warning. No elevator in the property. Be prepare to carry all the luggage by the stairs to the second floor. Anything else is pretty good

Dog friendly

Old dirty hotel. Room had wet/musty smell. Floors were dirty. I had to use wipes to clean floor of dirt, hair and food crumbs from prior visitors. Seems like they don't vacuum or sweep floors. Glad i was alone and not w my family. To say the least, i will not be staying herevagain.

Room we were given had beds with sheets that were fully bloodstained. Were moved to an adjacent room, SAME PROBLEM, what happened here? Our daughter was hysterical, we went acroos the street and booked there. Returned to request a refund, manager out doing errands and would be back in the evening, but when we called at 7pm, was not working. We will call tomorrow for a refund.

Staff were friendly. Room was clean, but smell bad like mildew in the bathroom, and the a/c is old and take a while to cold down the room. I think $150 a night was too much for the condition of the building.

Room was smelling like mold had to ask to change to another room but that was still smelly.

The rooms was not cleaned properly.

The hotel was horrible. I can't believe they charged $330 per night! No maid service. Garbage everywhere. Just terrible.

Front desk person was very friendly and pleasant. Property and room were all in drastic need of updating. Beds were clean, bathroom was not.

Smells like smoke, not very clean, not as advertised at all.

The stuff that we liked is the hot breakfast with good options. Front staff is also good and responsive. The thing that we didn't like is cleanliness. We stayed 2 nights and no one cleaned the bathroom and room. When I called them again in evening of second day, they provided us clean towels. Overall it was OK stay .

The smell of the room was horrible

We had booked this property for an emergency last minute trip (at an inflated rate due to events in the area). When we arrived there were construction workers throwing a party in the parking lot , and as we walked to our room the bass was echoing throughout the halls of the building. Our room was directly above where they were hanging out and due to the hotel being booked up we were unable to be moved. The front desk assured us that “quiet hours start at 8pm” and that “they are usually in bed by 8:30pm” so we accepted that. 8:30pm came and went and the music continued thumping until at least 11pm. The second night we were there we could hear every person in their rooms in our hallway, including screaming children directly on the other side of the wall. The soundproofing at this property is non existent. All in all, not a bad place in a pinch if you are paying normal rates, but we paid far too much for the experience we ended up having.

Deadbolt didn’t work. Mattress had horrible springs. The room and bathroom were clean.

Beds were not real queen size

Bed is too soft.

Conveniently located, overall a very fair value. Very friendly reception. Complimentary breakfast was good, but oddly there were no forks, and none on hand at all. Would stay again.

The heat in my room didn’t work when I walked in. It was 62° and the AC was on. I put the heat up but the room only got to 64°.

Temperature control didn’t work. Desk clerks evaluated and offered me a new room. Resolution was quick and easy. Excellent service.

Everything was clean, staff was great. Only complaint was that the knob for the temperature control on the A/C was missing, so there was no temp. control. Just low, high or off.

Room seemed in need of touchups-rusty towel hooks, paint peeling. No safe and microwave was a bummer. While bed is comfy pillows get flat really easy. Also it was chilly in the room if you weren’t in the direction of the heat. Staff was nice and accommodating.

It was very noisy, untul around 2am , past midnight.

All of the staff are really nice from the front desk to housekeeping I am in the process of buying a house and have been staying here for a few months and the staff here is great

Temperature control didn’t work. Desk clerks evaluated and offered me a new room. Resolution was quick and easy. Excellent service.

If I could give this please negative stars . The front desk was completely unhelpful and rude , then I spoke to the AGM who was even worse . Do not recommend

Property was understaffed. None the less our room was neat and clean. Staff were friendly and helpful. Location was convenient to all of our Ithaca destinations.

The hotel was fine but outdated. Clean enough but our TV and phone didn't work. Not only wasn't the phone plugged in, but there wasn't a place to even plug it in... and the clerk acted shocked when I mentioned the phone didn't work, but they had to be aware of the issue. The gentleman at check-in was very nice and friendly and helpful, but the woman at check-out was abrupt and rude. Did not feel at all that we got the value of what we paid for.

Staff was friendly. We loved the front desk employee that checked us in. He was friendly, personable, and humorous. Excellent hospitality. I was very happy with the location and proximity to state parks. The building is a little outdated but not a concern.

We stayed at The Quality Inn while we attended our son's Commencement Ceremony for his graduation at Ithaca. Although this was not the most glamorous hotel I've ever stayed in, it was certainly one of the friendliest. The reception staff could not have done more to make our stay pleasant and comfortable. Nothing was too much trouble for them. We had travelled all the way from New Zealand for our son's graduation and having such a warm and friendly, home-from-home welcome really made all the difference to our stay.

Made a reservation on Expedia for the night before the eclipse, had reservation number only to get to hotel and be told that hotel was sold out and I had no room. There were no other vacancies anywhere in Ithaca or surrounding areas. Had to sleep in my car. I had no help from hotel or Expedia. This is unacceptable.

Some staff members are friendly some are not. The lady who checked us in seemed very unhappy to check us in.

The staff was very helpful, very friendly and courteous. 5 stars definitely.

It’s clean and quiet. There’s a lot of shopping areas and places to eat near the inn.

This hotel is in a popular place close to many state parks.

Better than average 2-3 star hotel, not a bad place to stay at typical reasonable rates, BUT prices were super inflated for a Cornell football game and Homecoming. Surrounding area was nondescript however it was close to cool stuff downtown and a short 15min walk to Buttermilk Falls State Park

Property was understaffed. None the less our room was neat and clean. Staff were friendly and helpful. Location was convenient to all of our Ithaca destinations.

I just needed to crash for a few hours while traveling. This place is right in the middle of downtown and walking distance to everything. The continental breakfast was one of the best. And for the price much worth it

Staff was friendly. We loved the front desk employee that checked us in. He was friendly, personable, and humorous. Excellent hospitality. I was very happy with the location and proximity to state parks. The building is a little outdated but not a concern.

The location was perfect for a visit to Ithaca. Great hotel. The bed was comfortable.

Ithica was wine tours with cheese and chocolates one day and scenic hikes with waterfalls and cascades the next. Both activities were nearby and equally memorable. However, the first day went to our heads and the second to our tired feet. The hotel was a pleasant place to return to refresh, rest and plan our next adventure. Breakfast was more than expected with eggs, sausages, waffles, toast and more. Great value and location.

On a main road, plenty of shopping and restaurants nearby

Easy check-in/check-out. Clean and a friendly staff, also convenient location. Would stay again.

It was clean, quiet, and comfortable. However, they ran out of basic breakfast items. Overall, it was a good value, and I would stay there again.

Conveniently located, overall a very fair value. Very friendly reception. Complimentary breakfast was good, but oddly there were no forks, and none on hand at all. Would stay again.

This is a very convenient location. Room was very clean. Best waffle maker I’ve experienced at a hotel, actually comes out crispy. Be warned, they are breaking down breakfast right at end time. Only complaint was the room we received. It was the handicap accessible room. Bed was very low to the ground and the most uncomfortable mattress I’ve ever been on. It was unexplainable how bad. My wife had stayed at this location with family before and said that the rooms they were in had nice beds. Not sure if the other rooms have LVT flooring or not, but this one did. It is so much better than walking on questionable carpet. Not sure why all hotels haven’t made the transition. Also, very good Mexican restaurant right across the street. For the price, it would be 5 starts if not for that bed

Breakfast room small and crowded. Food selection okay.

Great breakfast with yoghurt, sausage, eggs, waffles and cereal. The coffee was amazing. Conveniently located next to a car maintenance facility. Oil change and top off Transmission fluid. My wife had a rear bulb replaced. Very convenient.

Yes but no meat offered only scrambled eggs.

I like the hotel. But breakfast room too crowded.

Clean, friendly, convenient, good breakfast.

Rooms were great, clean and friendly staff. Love the full suite with fridge, dishwasher, stove, couches, and fireplace. Good variety of hot breakfast from eggs, sausage, potatoes, crockpot options, and the typical cold breakfast option.

Not a very good breakfast with a small, overcrowded dining area. Uncomfortable bed. Mostly kept clean.