The best thing about this Marriott Courtyard was location, coffee machine, and the Concierges: Frank and Pedro. Also the electrician was very nice even though he couldn’t help us with the lack of cable tv. Said there were some rooms that needed to be rewired. But both my and my son’s room? Here are my negatives: 1. Our room was dirty when we checked in. Hair in bathroom. Floors dirty. 2. No Internet Cable TV: No Connection for either of the two rooms I booked for a week. Saiid informed of my issue and gave me 5000 Marriott Bonvoy points. I did not realize my second room did not have the capability either. 3. No microwave & no refrigerator. 4. Front desk staff not warm, smiling, or friendly. They need to be more customer focused and have better attitudes. 5. I arranged a late check out at 12 noon the day before check out. Got to our rooms day of check out and keys would not work. Had to return to the desk to “verify” Late check out and was never instructed. 6. I have stayed at the Marriott Courtyard on 90th, and you should take notes from their hotel. Much more positive experience. If I spent $1000 per night for two rooms for a week, I expected better customer experience.
The best thing about this Marriott Courtyard was location, coffee machine, and the Concierges: Frank and Pedro. Also the electrician was very nice even though he couldn’t help us with the lack of cable tv. Said there were some rooms that needed to be rewired. But both my and my son’s room? Here are my negatives: 1. Our room was dirty when we checked in. Hair in bathroom. Floors dirty. 2. No Internet Cable TV: No Connection for either of the two rooms I booked for a week. Saiid informed of my issue and gave me 5000 Marriott Bonvoy points. I did not realize my second room did not have the capability either. 3. No microwave & no refrigerator. 4. Front desk staff not warm, smiling, or friendly. They need to be more customer focused and have better attitudes. 5. I arranged a late check out at 12 noon the day before check out. Got to our rooms day of check out and keys would not work. Had to return to the desk to “verify” Late check out and was never instructed. 6. I have stayed at the Marriott Courtyard on 90th, and you should take notes from their hotel. Much more positive experience. If I spent $1000 per night for two rooms for a week, I expected better customer experience.
