The Michelangelo New York

The breakfast was very good. Housekeeping left a lot to be desired. Water and wash clothes were not replenished unless asked for. We did have a quiet room as we asked for one. Our room always smelled musty due to the shower liner. Asked for it to be replaced, but that never happened.

The staff always welcomes you into the hotel by name making you feel part of their the rooms are large by NY standards and are always tidied up every day

An excellent and gracious hotel with well trained staff and a emphasis on customer satisfaction.

I feel bad giving the hotel such a low rating because it was beautiful, extremely well located and had a great grand suite that provided enough room for me to hold my business meeting. But ... there was a horrible repetitive screeching noise in my suite that the hotel could not address. When I complained, I was told that an engineer would look at it the morning (and they comped by breakfast). But the next day absolutely nothing happened, and the next night I had to deal with the same noise. Just to be clear, the noise was 24/7, but in the living area (where we had the meeting) you could not really hear it over the A/C. Fortunately I can pretty much sleep through anything, but it became clear to me that the hotel did not attempt to fix the problem - because it could not be fixed. Don't stay in the Grand Suite, or at least not Room 521.

Bedside light bulb hanging by a wire