New Yorker by Lotte Hotels

Great location, steps away from madison square garden, and short walk to times square, Javits center, etc

New Yorker is a charming older hotel. The room was small, but nice. I would have liked a coffee maker but otherwise it had everything I needed. Bathroom was good. Water pressure was great. Bed and pillows were amazing. From the 19th floor I could hear some street noise, but this is NYC and Madison Square Garden is across the street so I fully expected some noise. Final verdict - worth the price (which was reasonable).

I got in Town at 1am they cancelled my reservation and said they gave my room away so I couldn’t rebook. All hotels in the area were booked. A week later I get charged $600 for cancellation. They were the ones that cancelled it. Now it’s impossible to contact them. Total scam.

Horrible place

The stay was fine and I declined room service. However, when leaving, I had my luggage held for me because my flight was in the evening after checkout. The man brought my luggage out and then preceded to grab my daughter to hug (?) her! THIS BEHAVIOR IS NEVER ACCEPTABLE OR PROFESSIONAL, My daughter had the presence of mind to yell “NO” at him and shove him away. This behavior is frightening to female customers/guests of the hotel! I will NEVER stay at this hotel again. I would feel very unsafe. This is unfortunate because I visit New York City several times a year to visit my daughter and son. Also, my son-in-law, who happens to be black, had to present his ID the night before to come up to the room. He was clearly with us. Interestingly, my son, daughter and myself were never asked in the 3 nights I stayed. (We have white skin.) Draw your own conclusions.